What Facil Informatica does

Facil Informatica is a privately held Brazilian software company headquartered in Belo Horizonte, Minas Gerais, that develops and distributes integrated ERP systems and business process outsourcing (BPO) services for two regulated verticals: Brazilian health plan operators (operadoras, autogestões, Unimeds, dental operators, benefits administrators) and financial institutions (banks, fintechs, credit cooperatives, microcredit organizations, SCMs). The company's two flagship products are FacPlan (health sector ERP) and FacCred (financial sector ERP), both developed in Delphi and .NET on Oracle databases, with optional delivery as SaaS hosted on Amazon Web Services under a 99.95% availability commitment. Modular add-ons include FacANS (regulatory compliance), WebPlan (provider portal), FacBI (business intelligence), FacCRM, CARR (24/7 outsourced customer service and regulation), GAPS (audit management), RHIAS (hierarchical care network), FacPREV (preventive medicine), and FacWeb (internet banking), plus BPO services for ANS compliance, accounting, medical bill processing, and healthcare consulting.

The business model blends recurring revenue streams — modular software licensing (annual subscriptions per module), managed cloud hosting on AWS (bundled with Oracle, Windows Server, antivirus, and firewall licenses), and BPO/professional services contracts — sold through a direct enterprise sales motion targeting C-level and operational decision-makers. Go-to-market is consultative and event-driven, anchored in Brazilian industry conferences such as Seminário Unidas and Fintouch, supplemented by a website inquiry form for lead capture. The company claims a footprint of 200+ financial institutions on FacCred, 50+ health plan operators served through its 50%-owned subsidiary Impacto Auditoria em Saúde, and approximately R$1.5 billion in client assets administered through its software.

The company operates from four offices (Belo Horizonte Matriz and Filial, São Paulo, Palmas), holds Oracle Silver Level Partner and AWS Standard Technology Partner status (fewer than 15 institutions in Brazil with the latter qualification), maintains MPS.BR Level F software process certification, and has obtained Unimed do Brasil homologation for its FacAutorizadorUnimed electronic interchange software. FaciI maintains core strategic partnerships with Unimed, AWS, and Oracle, while owning 50% of Curitiba-based Impacto Auditoria em Saúde (100+ collaborators, 4 branch offices, 50+ health operator clients) under a mutual co-development arrangement.

Name

Facil Informatica

Legal name

Facil Informatica

Website

https://facilinformatica.com.br

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Facil Informatica is a Brazilian software company that develops integrated ERP systems (FacPlan for health plan operators, FacCred for financial institutions) plus SaaS hosting, BPO services, and regulatory compliance modules, serving 200+ financial institutions and 50+ health plan operators across Brazil.

Ownership category

akta.pro rank

Product category

Vertical ERP Software for Healthcare Insurance and Financial Institutions

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industries

Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments) (BPAAAGAA), Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff) (BPAAAGAK)

Keywords

• Health plan ERP software
• Financial institution software
• ANS regulatory compliance software
• BACEN credit cooperative software
• Healthcare BPO outsourcing

Headquarters

HQ city

Belo Horizonte

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Licensing (FacCred & FacPlan): Facil Informatics derives revenue from licensing its proprietary ERP software systems — FacCred for financial institutions and FacPlan for health plan operators. Software is offered both as on-premises installation and as a cloud/SaaS subscription service. The systems are modular, allowing clients to license specific functional modules tailored to their needs.
2. SaaS / Cloud Hosting: Monthly subscription fees for cloud hosting services including database management, server hosting on Amazon infrastructure, software updates, security patches, and technical support. The service includes Oracle database licenses, Windows Server operating system, Terminal Services CALs, antivirus, and firewall — all bundled into a managed service offering.
3. BPO Services: Business Process Outsourcing services including BPO Contábil (accounting), BPO ANS (regulatory compliance with Brazil's health regulator), BPO Contas Médicas (medical bill processing), and BPO Consultoria (health sector management consulting). These professional services are provided by specialized teams and complement the software offerings.
4. CARR - Central de Atendimento, Relacionamento e Regulação: Outsourced customer service, relationship management, and regulation call center for health plan operators. Operates 24/7/365 with 0800 or 4000 numbers, call recording, and multidisciplinary teams. Includes regulatory services with reported cost savings of 10-15% in regulation processes.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Facil Informatica develops and licenses integrated ERP software for two Brazilian vertical markets: FacPlan serves health plan operators (operadoras de planos de saúde), Unimed cooperatives, benefits administrators, dental operators and philanthropic/health group operators, while FacCred serves financial institutions including banks, fintechs, credit cooperatives, microcredit organizations, popular banks, SCMs, finance companies, exchange agencies and development agencies. The company also delivers SaaS/cloud hosting on Amazon Web Services (FacInfra, FacBackup, FacDBA, FacMonitoramento), business process outsourcing services (BPO ANS, BPO Contábil, BPO Contas Médicas, BPO Consultoria), and specialized healthcare modules including GAPS (audit management), CARR (24/7 outsourced call center and regulation), and RHIAS (hierarchical care network management).

Product overview

Facil Informatica is a Brazilian software company offering two main ERP systems—FacPlan for health plan operators and FacCred for financial institutions—along with a modular SaaS/cloud infrastructure service, BPO services, and specialized health management modules. The product portfolio consists of a platform-plus-modules architecture where FacPlan and FacCred serve as core ERP platforms with extensive optional modules. FacPlan (for autogestões, medicina de grupo, filantrópicas, Unimeds, and benefit administrators) includes modules for commercial management, financial controls, integrated accounting per ANS standards, assistance operations, ANS regulatory reporting (FacANS), Business Intelligence (FacBI), CRM, WebPortal (WebPlan), preventive medicine (FacPREV), and geographic provider directory (FacGeo). FacCred (for banks, fintechs, credit unions, and microcredit organizations) includes modules for credit analysis, default control, collections, web banking (FacWeb), business intelligence (FacBI), capital control, current accounts, and credit assignment. Supporting services include SaaS/cloud hosting on Amazon AWS (FacInfra, FacBackup, FacDBA, FacMonitoramento), BPO offerings (ANS, accounting, medical billing, consulting), and specialized modules GAPS, CARR, and RHIAS for health plan audit and provider network management. All systems are developed in Delphi and .NET with Oracle databases.

Differentiator

Problem solved

Functional benefit

Brands

• FacPlan: Integrated ERP software for health plan operators, health insurance companies, benefit administrators, and medical cooperatives.
• FacCred
• SAAS
• BPO
• CARR
• GAPS
• RHIAS
• FacCRM
• FacBI
• FacPREV

Products and services

• FacPlan Integrated ERP software for Brazilian health plan operators (operadoras de planos de saúde), automating operational and managerial processes for autogestões, medicinas de grupo, filantrópicas, Unimeds, dental operators and benefits administrators. Fully compliant with ANS obligations and includes commercial, financial, accounting, assistance, ANS reporting and business intelligence modules.
• FacCred Integrated ERP for financial institutions including banks, fintechs, credit unions/cooperatives, microcredit organizations, popular banks, SCMs, finance companies, exchange agencies and development agencies. Modules cover credit analysis with scoring, default control with SPC/SERASA integration, active collections, internet banking (FacWeb), business intelligence, accounting, current accounts, capital control and credit assignment.
• SaaS / Cloud Computing (FacInfra, FacBackup, FacDBA, FacMonitoramento) Managed cloud infrastructure hosting service delivered on Amazon Web Services for FacPlan and FacCred ERP deployments. Includes database management (FacDBA), backup (FacBackup), server infrastructure (FacInfra), online monitoring (FacMonitoramento), disaster recovery planning and bundled Oracle database, Windows Server, Terminal Services CALs, antivirus and firewall licenses — sold as a monthly/annual subscription.
• BPO (Business Process Outsourcing) Business process outsourcing services for health plan operators and financial institutions including BPO ANS (regulatory compliance outsourcing for ANS), BPO Contábil (accounting), BPO Contas Médicas (medical bill processing with TISS-compliant electronic billing, regulation and provider payment automation) and BPO Consultoria (health sector management consulting with senior consultants carrying 20+ years of supplementary health experience).
• GAPS (Gestão da Auditoria de Planos de Saúde) Health plan audit management module that eliminates operational non-conformities, streamlines audit interface with other operational sectors, and evaluates audit activities and results. Brought in through the Impacto Auditoria em Saúde acquisition.
• CARR (Central de Atendimento, Relacionamento e Regulação) Outsourced customer service, relationship management, and regulation call center for health plan operators operating 24/7/365 with 0800/4000 lines, call recording and multidisciplinary teams. Complies with Decree 6523 (SAC regulations) and delivers reported 10-15% savings in regulation processes, 25% in OPME regulation, 5% in oncology/endovascular audit costs and 5-8% in dental regulation.
• RHIAS (Rede Hierarquizada e Integrada de Atenção à Saúde) Hierarchical and integrated healthcare network management system that structures medical care delivery to control records and customer portfolio, supports electronic health records, manages chronic and high-utilization patients, and enables performance-based physician payment. Reports a 35% reduction in average consultation cost and 25% physician income gain.

Quantifiable outcome

• 10% to 15% cost reduction in health plan regulation processes through CARR outsourced services
• +6 more outcomes

Named customers5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• OraclecoreTechnology or IntegrationFacil Informática is an Oracle partner at Silver Level, authorized to represent Oracle products and utilize Oracle technology in its software. The company offers Oracle database licensing to its clients under favorable terms as part of its Silver Level partnership. Oracle database is the foundational data platform for both FacCred and FacPlan ERP systems.
• Amazon Web Services (AWS)coreTechnology or IntegrationFacil Informatics holds Amazon's Standard Technology Partner classification, placing it among fewer than 15 institutions in Brazil with this qualification. Facil hosts its cloud infrastructure and SaaS services on Amazon Web Services data centers, offering 99.95% availability to clients. This partnership enables Facil to offer managed cloud services including server hosting, database management, and disaster recovery.
• TechSallus (Felipe e Menezes Ltda)minorStrategic or Co-development PartnerTechSallus, founded in 1994, specializes in computerization of polyclinics, clinics, and health plan operators. The partnership enhances Facil's health software offerings through greater integration of processes and information between operators and hospitals, creating a more comprehensive end-to-end solution for the healthcare sector.
• MPS.BR (Melhoria de Processos do Software Brasileiro)coreOthersMPS.BR is a Brazilian software process improvement movement based on CMMI, ISO/IEC 12207, and ISO/IEC 15504 standards. Facil Informatics holds MPS.BR Level F certification, demonstrating adherence to recognized software quality processes and providing credibility for enterprise clients concerned with software development rigor.
• Unimed do BrasilcoreTechnology or IntegrationFacil's FacAutorizadorUnimed software has been formally homologated by Unimed do Brasil, making it certified to perform electronic interchange transactions (Intercâmbio Eletrônico On-Line) for all health operators within the Unimed Brazil system. The software carries the PTU 6.0 homologation seal using XML/Webservices technology, enabling participation in Brazil's largest medical cooperative network.
• Impacto Auditoria em SaúdecoreStrategic or Co-development PartnerFacil Informática acquired a 50% stake in Impacto Auditoria em Saúde, a company with over 20 years in the Brazilian health market, headquartered in Curitiba with 100+ collaborators and 4 branch offices serving 50+ health plan operator clients. The acquisition creates a comprehensive health sector solution combining Facil's technology (software, cloud) and services (consulting and BPO) with Impacto's auditing and operational services (GAPS, RHIAS, BPO, CARR).

Scale indicators7 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Pixeon: Brazilian healthcare technology company providing management software for hospitals, clinics, and diagnostic centers. Competes with Facil in adjacent health segments with a focus on imaging and diagnostic workflows.
• MV Sistemas: Brazilian healthcare management software company serving hospitals, health plans, and providers. Direct competitor to Facil's FacPlan product in the Brazilian supplementary health market with comparable regulatory compliance capabilities.
• Sinqia: Brazilian fintech and financial software company providing solutions for financial institutions, including credit unions, asset managers, and brokers. Competes with Facil's FacCred in the Brazilian financial vertical.
• Procenge: Brazilian technology company providing financial software solutions including core banking, credit, and risk management systems for financial institutions. Direct competitor to Facil's FacCred product with comparable BACEN compliance capabilities.
• Multidads: Brazilian software provider specialized in ERP solutions for credit unions and cooperatives (Sicoob, Sicredi, Cresol ecosystems). Direct competitor to Facil's FacCred product in the Brazilian credit union market with comparable BACEN compliance focus.

Emerging players

• Consinco: Brazilian ERP vendor specializing in retail, fuel, and specific industry verticals. Adjacent competitor to Facil in the Brazilian ERP market with comparable mid-market focus and vertical specialization strategy.

Broad incumbents

• TOTVS: Brazil's largest enterprise software company offering ERPs and vertical solutions across multiple industries. Competes broadly with Facil in both healthcare (TOTVS Saúde) and financial verticals, though TOTVS serves a much broader customer base rather than specializing in health plans and credit cooperatives.
• Oracle Health (Cerner): Global healthcare IT platform following Oracle's acquisition of Cerner, providing electronic health records and health system management. Adjacent competitor to Facil's FacPlan in the broader healthcare software market.
• Senior Sistemas: Brazilian ERP vendor offering HCM, ERP, and supply chain solutions to mid-market and enterprise clients across multiple verticals. Competes with Facil broadly in the ERP market with broader product breadth.
• SAP Brasil: Global ERP leader with deep presence in Brazil offering S/4HANA and industry-specific solutions. Competes with Facil for larger enterprise deals in both healthcare and financial services, though typically at higher price points and longer implementations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/facil_info

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facil Informatica