What Brunswick and Topsham Water District does

Brunswick and Topsham Water District (BTWD) is a municipal water district incorporated in 1903 by act of the Maine Legislature, serving the towns of Brunswick and Topsham, Maine. It operates an integrated groundwater-based water system comprising wellfields at Jordan Avenue, Williams Farm, and Taylor Farm; iron and manganese treatment at the Taylor Station Treatment Plant; pumping stations; and approximately 190+ miles of water mains with over 10 million gallons of distributed storage capacity (3.0 MG River Road, 3.0 MG Church Road, 4.0 MG Oak Street). Service is delivered through dedicated metered connections with external radio units enabling remote quarterly reading; customers access the Sensus Analytics-hosted Track My Usage portal to monitor consumption in real time.

The district generates revenue primarily through quarterly metered water billing measured in hundreds of cubic feet, with a typical residential benchmark of approximately 6 HCF per person per quarter. Ancillary revenue comes from one-time new service installation fees, account setup charges, engineering services for water main extensions, and the optional paid Private Fire Hydrant Winterization service (Option A at $100, Option B at $200). Customer segments are residential, commercial/industrial, and private fire hydrant owners within the legislatively fixed service area; governance is exercised through monthly public Board of Trustees meetings, and operational leadership rests with Superintendent Craig W Douglas (2021-present). Distribution is exclusively direct-to-customer with no third-party channels.

Recent strategic activity is dominated by environmental compliance: BTWD is constructing a PFAS treatment facility for the Jordan Avenue wellfield (contaminated via the former Brunswick Naval Air Station), conducts monthly PFAS sampling at monitoring and sentry wells, and responded to the August 2024 AFFF spill at Brunswick Executive Airport. Digital customer-service investment (E-Billing, auto-pay, Sensus portal, online account open/close forms) is layered on top of a fundamentally stable, infrastructure-heavy regulated utility model.

Name

Brunswick and Topsham Water District

Legal name

Brunswick and Topsham Water District

Website

https://btwater.org

Company type

Private

Founded year

1903

Operating status

Operating

Headcount range

11–50 employees

Short description

Municipal water district incorporated in 1903 serving Brunswick and Topsham, Maine. Operates groundwater wells, treatment plants, pumping stations, and storage tanks to deliver metered potable water and fire protection to residential and commercial customers via quarterly billing.

Ownership category

akta.pro rank

Product category

Municipal Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro primary industry

Treated Water Storage & Pressure Management (Reservoirs, Tanks, Booster Stations) (EUANAAAD)

akta.pro secondary industry

Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations) (EUANAAAB)

Keywords

• Municipal water utility
• Potable water distribution
• Groundwater supply services
• Water quality monitoring
• Fire hydrant winterization

Headquarters

HQ city

Topsham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Supply Chain

Revenue model

1. Water Service Revenue: Quarterly water billing based on meter readings. Customers are billed for water consumption measured in hundred cubic feet (HCF).
2. Service Fees: Fees for new service installation, account setup, and other service-related charges.
3. Private Fire Hydrant Winterization: Optional paid service for inspecting and winterizing private fire hydrants to prevent freezing and ensure operability.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Brunswick and Topsham Water District is a municipal water utility that provides potable drinking water distribution to residential, commercial, and industrial customers in the Towns of Brunswick and Topsham, Maine. The District operates groundwater wells, pumping stations, iron/manganese treatment facilities, storage tanks, and a network of water mains, billing customers quarterly based on metered consumption. Supporting services include water quality monitoring and reporting, E-Billing and online payment options, a Sensus Analytics-powered Track My Usage portal, water main flushing, engineering services for new service installation, optional private fire hydrant winterization, and 24/7 emergency response.

Product overview

Brunswick and Topsham Water District provides a unified water utility service to the residents and businesses of Brunswick and Topsham, Maine. The District operates as a single integrated system comprising groundwater supply (wells at Jordan Avenue wellfield, Williams Farm, and Taylor Farm), pumping stations, iron/manganese treatment at Taylor Station, storage tanks, and approximately 190+ miles of water mains. Core services include water distribution, quarterly billing (with E-Billing and auto-pay options), the Sensus Analytics-powered Track My Usage portal for real-time consumption monitoring, annual water main flushing, and 24/7 emergency response. The District also manages PFAS contamination treatment and offers optional services such as private fire hydrant winterization. Engineering services cover new service installation and water main extensions. Governance is provided through monthly Board of Trustees meetings with publicly available agendas and minutes.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Distribution Service

Quantifiable outcome

• Serving Brunswick and Topsham with reliable water supply since 1903

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Scale indicators4 records

Recent moves11 records

Expansion highlights4 records

Broad incumbents

• California Water Service: Investor-owned water utility serving regulated and non-regulated customers across California, Washington, New Mexico, and Hawaii. Overlapping core competency in water treatment and metered distribution.
• Essential Utilities: Multi-state water and natural gas utility serving millions of customers across the U.S. Comparable core business of regulated water distribution, though broader portfolio and larger scale.
• American Water Works Company: Largest investor-owned water and wastewater utility in the United States, serving ~14 million people. Overlaps with BTWD in regulated water distribution but at vastly different scale and geographic breadth.

Direct peers

• Greater Augusta Utility District: Maine municipal utility serving the Augusta area with overlapping water and wastewater operations. Comparable in regulatory structure, scale, and customer mix.
• Maine Water Company: Investor-owned water utility serving multiple communities in Maine. Closely comparable in service offerings and Maine operating environment, though structurally distinct as an IOU rather than municipal district.
• Bangor Water District: Maine municipal water utility serving Bangor and surrounding communities. Comparable in scale, infrastructure mix (wells, treatment, storage), and quarterly billing operations.
• Portland Water District: Maine-based municipal water utility serving the greater Portland area. Most directly comparable peer given similar customer base (residential/commercial), regulatory structure (quasi-municipal), and core business of groundwater/surface water treatment and distribution.
• Kennebec Water District: Maine municipal water district with similar small-town service territory and groundwater-based supply. Closely comparable business model with focus on residential and commercial water distribution.
• Auburn Water District: Maine-based municipal water utility providing drinking water service to Auburn and surrounding areas. Similar service territory size, infrastructure profile, and governance model.

Regional players

• Aquarion Water Company: Water utility serving customers across Connecticut, Massachusetts, and New Hampshire — adjacent New England geography with comparable groundwater-fed surface water operations and small-town service territories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brunswick and Topsham Water District