Northwest Senior & Disability Services

What Northwest Senior & Disability Services does

Northwest Senior & Disability Services (NWSDS) is an intergovernmental Area Agency on Aging and community-based social services organization headquartered in Salem, Oregon, serving seniors and adults with physical, cognitive, or developmental disabilities across five Oregon counties — Clatsop, Marion, Polk, Tillamook, and Yamhill — through six regional offices (Salem, Dallas, McMinnville, Tillamook, Warrenton, and Woodburn). Founded in 1982 and operating continuously for over four decades, the organization delivers a comprehensive suite of wraparound services including in-home support (Oregon Project Independence), financial and medical navigation (Medicaid Oregon Health Plan, Medicare Savings Programs, SHIBA Medicare counseling), food services (Senior Meal Services, Meals on Wheels home-delivered meals, SNAP enrollment), health and wellness programming (Wellness Classes, Oregon Money Management), caregiver support (Family Caregiver Support Program, Adult Foster Homes resources, Homecare Workers, Relatives as Parents Program), and community-based residential care coordination, plus an abuse-reporting channel.

Operationally, NWSDS runs on standard social services case management and resource coordination systems rather than proprietary technology, with multilingual intake in English, Russian, and Spanish and distribution driven by physical offices and referral networks with healthcare providers, hospitals, doctors, and partner social service agencies. It is embedded in national infrastructure through its membership in Meals on Wheels of America.

The business model is government-funded nonprofit service delivery: services are provided at no cost to eligible clients, with revenue derived from Oregon state program contracts, federal Medicaid/Medicare pass-throughs, Older Americans Act funding, community donations, and volunteer labor. There are no paying customers in the conventional sense; the organization is overseen by a Board of Directors, has no parent company, no venture or private equity backing, no subsidiaries, no disclosed M&A activity, and no funding rounds. Strategic posture is therefore that of a stable, mandate-driven public agency rather than a venture-scalable enterprise.

Name

Northwest Senior & Disability Services

Legal name

NorthWest Senior and Disability Services

Website

https://nwsds.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

101–250 employees

Short description

NWSDS is a Salem, Oregon-based intergovernmental Area Agency on Aging (founded 1982) that delivers no-cost in-home, financial, food, caregiver, and residential-care support services to seniors and adults with disabilities across five Oregon counties through six regional offices.

Ownership category

akta.pro rank

Product category

Senior and Disability Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Community Food Services (62421), Community Housing Services (62422), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Transportation & Errands (Non-Emergency) (HLADAGAF), Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE), Transportation-Integrated Adult Day Programs (Day Program + Non-Emergency Transport) (HLADAIAK)

Keywords

• Senior social services
• Disability support services
• In-home care programs
• Aging and disability resource connection
• Community-based care

Headquarters

HQ city

Salem

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Government Contracts and Grants: Funded primarily through Oregon state government programs, federal programs including Medicaid, Medicare, and Older Americans Act funding, as well as community donations and volunteer support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

NWSDS delivers government-funded, community-based social services for seniors and adults with disabilities across five Oregon counties, including in-home personal care support, financial and medical benefits assistance (Medicaid, Medicare, SNAP), home-delivered meals through Meals on Wheels, family caregiver support, residential care coordination, ADRC options counseling, and abuse reporting. All services are provided at no cost to eligible individuals, delivered directly through six regional offices and supported by referrals from healthcare providers and community partners.

Product overview

Northwest Senior & Disability Services (NWSDS) is a social services organization providing a comprehensive suite of care and support services for seniors and adults with disabilities. The organization operates as a service provider rather than a technology platform, offering programs through multiple service categories: In-Home Help (including Oregon Project Independence), Financial and Medical Help (Medicaid, Medicare counseling, SNAP enrollment), Food Services (Meals on Wheels, senior meal sites), Health and Wellness Programs (wellness classes, money management), Caregiving support (family caregiver programs, adult foster homes, homecare workers), and Care in the Community (assisted living, nursing facilities). NWSDS serves five Oregon counties (Clatsop, Marion, Polk, Tillamook, and Yamhill) and operates multiple local offices. The organization also manages volunteer programs and accepts donations to support its mission of promoting dignity, independence, and health in the community.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Help Service that helps seniors and adults with disabilities receive care and support in their own homes, including paying for in-home support and the Oregon Project Independence (OPI) program. It is for eligible older adults and people with disabilities in NWSDS's five-county Oregon service area.
• Financial and Medical Help Assistance programs including Medicaid Oregon Health Plan, Medicare Savings Programs, Medicare Counseling, Help with Food Costs, and support for Employed Persons with Disabilities. It is for eligible seniors and adults with disabilities in NWSDS's service area.
• Food Services Meal and nutrition programs including Senior Meal Services, Home Delivered Meals (Meals on Wheels), and Supplemental Nutrition Assistance Program (SNAP) enrollment support. It is for seniors and people with disabilities who need nutritional support in NWSDS's service area.
• Health and Wellness Programs Programs promoting health and wellbeing including Wellness Classes and the Oregon Money Management Program for financial assistance. It is for seniors and adults with disabilities in NWSDS's service area.
• Caregiving Support for caregivers including the Family Caregiver Support Program, Adult Foster Homes services, and Homecare Workers programs. It is for unpaid family caregivers and homecare workers supporting eligible seniors and adults with disabilities.
• Care in the Community Residential care options coordination including Adult Foster Homes, Assisted Living Facilities, Residential Care Facilities, and Nursing Facilities. It is for seniors and adults with disabilities who need residential or community-based care.
• Options Counseling ADRC (Aging and Disability Resource Connection) counseling to help individuals understand their care options and navigate available services. It is for seniors and adults with disabilities seeking guidance on long-term services and supports.
• Report Abuse Service for reporting abuse of seniors or adults with disabilities. It is for vulnerable adults, their families, caregivers, and mandatory reporters in NWSDS's service area.
• Meals on Wheels Home-delivered meal program providing nutritious meals to seniors and people with disabilities who cannot prepare food for themselves. It is delivered in partnership with Meals on Wheels of America and includes friendly visits providing social connection.
• Oregon Project Independence (OPI) State program helping seniors and people with disabilities maintain independence through in-home support services. It is for eligible older adults and people with disabilities who do not qualify for Medicaid but need in-home assistance.
• Oregon Money Management Program Volunteer-based program helping adults manage their finances through direct service volunteers who assist with budgeting and money management. It is for low-income adults who need help managing their personal finances.
• Family Caregiver Support Program Support services for family caregivers including respite care, counseling, and training to help them care for their loved ones. It is for unpaid family caregivers of seniors and adults with disabilities in NWSDS's service area.
• Adult Foster Homes Licensed residential homes providing care for seniors and adults with disabilities in a family-like setting, including resources for opening an Adult Foster Home and current provider resources. It is for seniors and adults with disabilities who need residential care and for prospective AFH providers.
• Medicare Counseling (SHIBA) Senior Health Insurance Benefit Assistance program providing free, confidential counseling to help Medicare beneficiaries understand their coverage options. It is for Medicare beneficiaries in NWSDS's service area.
• Relatives as Parents Program Support program for grandparents and other relatives who are raising children or caring for family members. It is for relative caregivers in NWSDS's five-county service area.
• Volunteer Programs Various volunteer opportunities including Meals on Wheels delivery, Medicare counseling (SHIBA), Oregon Money Management, and Advisory Councils. It is for community members who wish to volunteer with NWSDS.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Meals on Wheels of AmericacoreStrategic or Co-development PartnerNWSDS is a proud member of Meals on Wheels of America, participating in the national network for senior meal services. The partnership enables delivery of home-cooked meals to seniors who cannot prepare food for themselves, along with friendly visits providing emotional connection.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Meals on Wheels America: National umbrella organization of which NWSDS is a member program. Sets program standards, advocates for federal funding, and provides operational resources to local Meals on Wheels affiliates including NWSDS's home-delivered meals program.
• Oregon Department of Human Services – Aging and People with Disabilities: State-level agency that administers the Medicaid-funded long-term services and supports system and contracts with regional providers like NWSDS. Larger, broader entity governing the policy and funding environment in which NWSDS operates.

Others

• Right at Home: National private-pay and Medicaid home-care franchise. Operates in Oregon alongside NWSDS as a competing in-home personal care provider, but lacks the ADRC mandate, wraparound social services, and government-grant funding base that anchor NWSDS.
• CareOregon: Oregon-based Medicaid managed care plan serving low-income populations, including many of the dual-eligible seniors and adults with disabilities that NWSDS supports. Functions as a payer that contracts with or refers into community-based service providers like NWSDS.
• Home Instead (Honor Technology): Largest private home-care franchise network in the U.S., now part of Honor Technology. Competes for the same in-home senior care demand in Oregon but operates on a fee-for-service / private-pay model rather than government-funded case management.

Direct peers

• Multnomah County Aging, Disability & Veterans Services: Multnomah County's Area Agency on Aging-equivalent serving seniors and adults with disabilities in the Portland metro area. Directly comparable to NWSDS in mandate, ADRC function, and service mix; differs only in geographic scale.
• Clackamas County Social Services: County-level Oregon agency providing aging, disability, and community support services to Clackamas County residents. Directly comparable in scope and funding model to NWSDS's five-county operation.
• Lane County Senior & Disability Services: Lane County's regional agency serving seniors and people with disabilities in the Eugene-Springfield area. Closest functional analog to NWSDS outside the Willamette Valley, operating the same ADRC/AAA-type model.
• Washington County Disability, Aging & Veteran Services: Adjacent Oregon county agency delivering ADRC services, in-home care, caregiver support, and Meals on Wheels coordination. Operates the same state-funded service model as NWSDS but in the Tualatin Valley / western Portland metro region.

Regional players

• Catholic Community Services of Oregon – Aging Services: Faith-based nonprofit delivering aging and disability services across parts of Oregon including the Portland metro and western Oregon. Comparable mission and Medicaid-funded service mix, but with broader social-service scope outside NWSDS's five-county area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/NWSDS.org
• LinkedInlinkedin.com/company/northwest-senior-and-disability-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwest Senior & Disability Services