What The Communication Solutions Group does

The Communication Solutions Group is a privately held, women-owned, full-service marketing and public relations agency founded in 1992 by Leza Raffel and headquartered at 200 Old York Road, Jenkintown, Pennsylvania, with a regional office in Ithaca, New York. The firm delivers an integrated suite of services spanning PR and crisis management, marketing development and research, branding and graphic design, website development, social media management, video production, and strategic writing. It does not sell a proprietary technology platform; output is entirely human-driven creative and communications work, with no disclosed AI, automation, or SaaS components.

The company specializes in serving public-sector and mission-driven clients, with primary verticals being municipalities and government agencies, volunteer fire and EMS companies, K-12 school districts, non-profits and trade associations, and small-to-medium businesses. Selected clients include PSATC, CapCOG, Neptune Township Police Department, Whitehall Township Fire Department, Upper Gwynedd Township, DCIU/DCTS Practical Nursing Program, Meals on Wheels, and a California Trucking Association engagement. The firm markets across Pennsylvania, New York, New Jersey, and Texas, and is differentiated by deep public-sector workflow expertise — particularly referendum and budget-passage campaigns, volunteer firefighter recruitment, and association member recruitment.

Commercially, the firm operates on project-based and retainer professional-services contracts priced via custom quotes after a free one-hour consultation. Go-to-market is consultative and sales-led, driven by referrals from partnerships such as PSATC and the Montco Gateway Chamber of Commerce (33-year membership, president on the board), supplemented by Instagram-driven client showcase content and university career-fair recruitment. The firm has received a sustained stream of PRSA Philadelphia Pepperpot and Ladle Awards (2020–2025), was named a 2023 Soaring 76 fastest-growing company in the Philadelphia region by the Philadelphia Business Journal, and was recognized as a 2021 Top Performing Women-Owned Business. Revenue and headcount are not formally disclosed, but approximately 13 named professionals staff the firm.

Name

The Communication Solutions Group

Legal name

The Communication Solutions Group

Website

https://comsolutions.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

The Communication Solutions Group is a women-owned, full-service marketing and PR agency founded in 1992, serving municipalities, fire/EMS agencies, school districts, non-profits, and SMBs across Pennsylvania, New York, New Jersey, and Texas through project and retainer-based engagements.

Ownership category

akta.pro rank

Product category

Marketing & Public Relations Services

NAICS

Public Relations Agencies (54182), Advertising, Public Relations, and Related Services (5418), Advertising Agencies (541810), Public Relations Agencies (541820)

SIC

Services-Advertising Agencies (7311), Services-Advertising (7310), Services-Management Services (8741)

akta.pro primary industry

PR, Corporate Communications & Crisis Management (BPAFAAAL)

akta.pro secondary industries

Crisis Communications & Issues Management (BPAFADAE), Media Relations & Press Office Services (BPAFADAF), Crisis Communications & Issues Management (MPAAADAF), Nonprofit & Cause Communications (BPAFADAK)

Keywords

• Public relations services
• Marketing and branding
• Social media management
• Web design services
• Crisis communications

Headquarters

HQ city

Jenkintown

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Marketing and PR Services: Project-based and retainer-based service contracts for marketing, public relations, branding, social media management, and communication strategy services to businesses, government agencies, non-profits, and educational institutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Communication Solutions Group is a full-service marketing and public relations agency that delivers end-to-end communications programs for municipalities, fire & EMS companies, school districts, non-profits, trade associations, and small-to-medium businesses. Services span marketing development and research, PR and crisis management, branding and website design, social media management, writing of strategic communication materials, and video/photography production. Engagements are delivered on a project or retainer basis through offices in Jenkintown, PA and Ithaca, NY.

Product overview

The Communication Solutions Group is a full-service marketing and public relations company that operates as a service-based agency rather than a software product. The company offers an integrated suite of marketing and communication services including Marketing Development/Research/Promotion, PR & Crisis Management, Branding/Print Materials/Websites, Social Media Management, and Writing & Strategic Communication Materials. These services work together as a comprehensive marketing solution, with the company providing end-to-end support from strategy development through creative production and media relations execution. The company specializes in serving municipalities, government agencies, fire & EMS organizations, school districts, non-profits, trade associations, and small to medium-sized businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Marketing Development, Research & Promotion Marketing services including market research, promotional campaigns, and strategic marketing plan development for municipalities, fire/EMS, school districts, non-profits, and SMB clients.
• PR & Crisis Management Public relations services including crisis management, media relations, press releases, and media coordination designed to build and protect client reputations.
• Branding, Print Materials & Websites Creative design services including brand development, logo design, print collateral, and website design for diverse market segments.
• Social Media Management & Conversions Social media services including content creation, campaign management, click-through advertising, and engagement strategies focused on audience growth and conversions.
• Writing & Strategic Communication Materials Professional writing services including press releases, copy, newsletters, annual reports, brochures, and strategic communication materials for clients across verticals.
• Membership Recruitment & Retention Services Specialized services for non-profits and trade associations including member recruitment campaigns, donor engagement programs, and retention strategies.
• Video Production Video production services for member recruitment, donor pool growth, training, and promotional content creation across client engagements.

Quantifiable outcome

• 100% success rate helping NJ clients win referendum campaigns
• +1 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• PSATC (Pennsylvania State Association of Township Officials)coreGTM or Marketing PartnerCommunication Solutions serves as PSATC's designated communication partner, providing marketing and PR services. President Leza Raffel serves on the board. Featured at workshops like Mastering Media Relations for the Bucks-Mont Collaborative.
• Montco Gateway Chamber of CommerceminorGTM or Marketing PartnerActive Chamber member for 33 years. Company president Leza Raffel serves on the Board of Directors. Primary networking and referral source.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Saxum: Integrated marketing and PR agency with strong public-sector, nonprofit, and association clientele. Comparable full-service model and vertical alignment with CSG's government and nonprofit work.
• Aloft Group: Mid-Atlantic brand marketing and creative agency. Comparable as a regional full-service marketing firm serving mission-driven and public-sector-adjacent clients.
• Standing Partnership: B2B PR and integrated marketing agency serving associations, nonprofits, and professional services firms. Comparable to CSG's association and nonprofit vertical specialization with integrated marketing communications approach.
• Abel Communications: Mid-sized PR and marketing firm with public-sector, nonprofit, and association practice. Comparable service mix and vertical focus to CSG, operating at slightly larger scale.
• Gregory FCA: Philadelphia-area public relations firm with strong media relations and thought-leadership practice. Directly comparable to CSG in regional PR service model and Philadelphia market presence.
• French/West/Woodward: Large independent PR and public affairs agency serving consumer, lifestyle, and public-sector clients across the U.S. Comparable as a full-service PR firm with government and association practice area, though significantly larger in scale than CSG.

Emerging players

• Caplin Communications: Smaller boutique PR and marketing firm focused on nonprofit, association, and public-sector clients. Comparable niche focus to CSG though with a smaller footprint and emerging market position.

Broad incumbents

• Brownstein Group: Long-established Philadelphia advertising, PR, and digital agency. Operates broadly across consumer and B2B verticals with significantly larger scale than CSG, providing a competitive overlap in the Philadelphia market.
• Allen & Gerritsen: Philadelphia-based integrated marketing agency offering advertising, PR, content, and media services. Broader incumbent with overlap into CSG's mid-Atlantic client base.

Regional players

• Turchette Advertising Agency: Long-standing New Jersey-based advertising and PR agency serving B2B, government, and association clients. Geographic neighbor and vertical peer to CSG's New Jersey practice.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/com_solutions_group
• Facebookfacebook.com/CommunicationSolutionsGroup
• LinkedInlinkedin.com/company/the-communication-solutions-group-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Communication Solutions Group