ARC Gateway

What ARC Gateway does

ARC Gateway is a privately held ERP consultancy headquartered in Chelmsford, Essex (United Kingdom), with a regional office in Hoofddorp, Netherlands, operating under the legal entity ARC Gateway Limited (UK) and ARC Gateway B.V. (Netherlands). Founded in the mid-1990s — the firmographic record states 1994, while the company's own About Us page states 1998 — the firm specializes exclusively in Baan and Infor LN ERP platforms and serves as an Infor Preferred Delivery Partner. Its customers are discrete manufacturers in the UK and continental Europe across automotive, aerospace & defence, industrial, nuclear, maritime, and food & beverage sectors. The firm supports an employee base in the 11–50 band across its two offices.

The company's core technology spans legacy Baan (Triton 1.x through Baan5.2) and the modern cloud-based Infor LN, augmented by Infor's ION middleware suite for enterprise integration: ION Connect (lightweight messaging), ION Business Vault (centralized transactional repository for BI/analytics), ION Event Management (process exception monitoring), and ION Workflow (task automation). ARC holds Infor LN certification and ION certification and is positioned as the only LN-certified UK consultancy outside of Infor itself. It also resells and integrates third-party products, notably HiDox FormDesigner (document output management, EN-16931 e-invoicing compliant, 450+ international end-customers) and RF Gateway for Baan (real-time barcode/RF data capture), alongside Infor add-ons Factory Track (shop-floor automation) and User Adoption Platform (UAP) for in-application training.

ARC's revenue model blends project-based professional services (consultancy, migration, customization, development), recurring subscription-based technical support delivered via Standard, Premium, and Bespoke tiers (with optional 24/7 coverage), managed services (ongoing or interim ERP administration including maternity/sabbatical cover), and product/license resale of HiDox, RF Gateway, and Infor add-ons. Pricing is quote-based and not publicly disclosed, with the firm emphasizing transparent pricing, free initial scoping consultations, and flexible contract structures. The go-to-market is sales-led and direct, anchored by named senior consultants who maintain long-tenured account relationships in place of rotating support staff, supplemented by community engagement through the Baan LN Users UK & Ireland user group (continuous member since 1998) and event sponsorship.

Name

ARC Gateway

Legal name

ARC Gateway Limited

Website

https://arcgateway.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

ARC Gateway is a privately held UK-based ERP consultancy and Infor Preferred Delivery Partner delivering Baan and Infor LN implementation, support, migration, and customisation services, alongside Infor ION integration and product resale, to discrete manufacturers across the UK and continental Europe.

Ownership category

akta.pro rank

Product category

ERP Implementation and Support Services

NAICS

Custom Computer Programming Services (541511)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industry

ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO)

Keywords

• ERP consultancy services
• Infor LN implementation
• Baan ERP support
• ERP migration services
• Infor ION integration

Headquarters

HQ city

Chelmsford

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ERP Consultancy Services: Provides expert consultancy services for Baan and Infor LN including system analysis, process optimization, strategy planning, and implementation support. Revenue generated through project-based engagements and hourly/consultant-day rates.
2. Technical Support Services: First and second-line support for Baan and Infor LN ERP systems including fixes, updates, helpdesk support, and ongoing system maintenance. Offered via flexible support packages (standard, premium, bespoke) with 24/7 availability options.
3. Migration Services: Data migration from legacy Baan systems to Infor LN including data assessment, cleaning, validation, and secure transfer with industry-leading tools and protocols.
4. Customization and Development: Custom module development, workflow creation, forms/reports customization, SQL queries, and menu customization for Baan and Infor LN systems.
5. Managed Services: Outsourced ERP administration and support on ad-hoc, project-specific, or ongoing basis including consultancy, development, maternity/sabbatical cover, and legacy system support.
6. Product Resale: Resale of third-party products including HiDox FormDesigner for document management and Infor add-ons (Factory Track, UAP). Revenue from software licensing and implementation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ARC Gateway delivers Baan and Infor LN ERP consultancy, technical support, migration, customisation, development, and managed services to manufacturing enterprises. The firm is an Infor Preferred Delivery Partner reselling complementary products such as HiDox FormDesigner for document output, RF Gateway for Baan barcode/RF integration, Infor Factory Track for manufacturing automation, and the Infor User Adoption Platform for end-user training.

Product overview

ARC Gateway operates as an Infor Preferred Delivery Partner offering a unified ERP ecosystem built around Baan and Infor LN as the core platforms. The portfolio spans legacy Baan ERP versions (Triton 1.x through Baan5.2) and modern Infor LN CloudSuite, supplemented by the Infor ION middleware suite (ION Connect, ION Workflow, ION Event Management, ION Business Vault) for enterprise integration and automation. Add-on modules include Infor Factory Track for manufacturing automation and Infor User Adoption Platform for training. Third-party products comprise HiDox FormDesigner for document output management and RF Gateway for Baan barcode/RF terminal integration. Services encompass consultancy, support, migration, administration, customisation, development, and managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• ERP Consultancy Services Expert consultancy services for Baan and Infor LN ERP systems including system analysis, process optimisation, strategy planning, and implementation support. Sold to manufacturing enterprises seeking specialist ERP guidance before, during, or after implementation.
• Technical Support Services

Quantifiable outcome

• 30% production efficiency improvement (Case study - Factory Track customer)
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• Baan LN Users UK & IrelandcoreOthers · 1 January 1998Long-term member since 1998 of the Baan and ERPLN Users UK & Ireland user group. Provides networking opportunities, Special Interest Groups, user stories, how-to sessions, product training delegate days, and direct access to Infor executives. ARC sponsors user group events including the 2024 Spring Event.
• InforcoreStrategic or Co-development PartnerInfor Preferred Delivery Partner status. ARC Gateway is recognised by Infor as an authorised delivery partner for implementation, migration, and support services. The company holds LN certification and ION certification directly from Infor. As the only LN-certified UK consultants outside of Infor, this partnership is central to ARC's service delivery.
• HiDoxcoreChannel Partner/ Reseller/ DistributorUK reseller for HiDox FormDesigner, a document management and output management solution for Baan and Infor LN ERP systems. ARC provides installation, support, and customisation services for HiDox products. HiDox serves over 450 international customers and supports EN-16931 compliant e-invoicing.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Infor: The software vendor behind Baan, Infor LN and CloudSuite; competes with ARC both directly (premium vendor support) and indirectly by setting partner program economics and standards that define the niche ARC serves.
• Wipro: Large global SI with an established Infor practice, frequently competing for Infor LN implementation, migration and managed-services RFPs from European manufacturers.
• Deloitte: Big Four advisory with significant ERP transformation capability including Infor engagements; competes with ARC for larger enterprise Infor LN programs even though it operates across many ERP suites.
• HCL Technologies: Global IT services firm and major Infor alliance partner delivering large-scale Infor LN implementation and support engagements, directly competing with ARC for enterprise transformation mandates.
• Syntax (Syntax Systems): Global ERP consultancy with significant Infor practice delivering implementation and managed services for Infor LN and CloudSuite customers; broader geographic footprint and portfolio make it a scaled incumbent competing for the same ERP deals.

Direct peers

• Velocity Technology Solutions: Cloud hosting and managed-services provider specializing in Infor applications, including Infor LN, offering migration, hosting and ongoing support — closely aligned with ARC Gateway's managed-services and migration practice around the same ERP suite.
• Touchstone Group (BaaN/iBaan specialists): Long-standing niche consultancy historically focused on legacy Baan and Infor LN support and migration services — comparable specialty competitor for the same shrinking installed base in Europe.
• Attivo Group: UK-based Infor delivery specialist focused on Infor LN, CloudSuite and Process Manufacturing, offering implementation, support and managed services — the closest like-for-like UK competitor to ARC Gateway's Baan/LN practice.

Regional players

• Rhebo (Landis+Gyr ecosystem) / Independent Infor LN consultancies in Benelux: Smaller regional Infor LN-focused consultancies operating in the Benelux or DACH region, competing for the same European manufacturing customer base ARC serves from its Netherlands office.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/arcgateway

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARC Gateway