Tangerang City Government

What Tangerang City Government does

Tangerang City Government (Pemerintah Kota Tangerang) is the municipal government of Kota Tangerang in Banten Province, Indonesia, founded in 1993 and headquartered at Jl. Satria - Sudirman No.1. It delivers public services across 13 districts to roughly two million residents through a hybrid model of decentralized physical offices (Puspem, kecamatan, kelurahan) and an integrated digital ecosystem. Service delivery is organized through functional departments (Dinas) covering labor (Disnaker), education (Dindik), youth and sports (Dispora), communication and informatics (Diskominfo), planning (Bappeda), women's empowerment and population (DP3AP2KB), culture and tourism (Disbudpar), and human resources (BKPSDM), plus operational units such as BLK and BAZNAS.

The core technology layer is the Tangerang LIVE superapp, which unifies access to population administration (via Sobatdukcapil), business licensing (perizinanonline), health services, social assistance, GOR sports-facility booking, and the LAKSA complaint system. Specialized portals support student enrollment (SPMB), whistleblower reporting (SAKTI), and urban management (Tangerang Smart City Dashboard, Tangerang Satu Data open-data, Tangerang Satu Peta GIS). The Smart City Dashboard integrates flood and traffic monitoring, suggesting light analytics on top of integration infrastructure. Programs such as Gampang Sekolah (free private-school placement across 79 SMP/MTs), Gampang Kerja (employment facilitation including a Job Fair with 15,000 openings and BLK vocational training covering sewing, OJT certification, and chatbot AI), and UMKM support (5,000 halal certificates distributed) sit on top of this platform stack.

The entity operates under a public-sector revenue model funded by the annual Regional Budget (APBD), sourced from local taxes, retributions, and central government transfers, rather than commercial fees. Citizen-facing pricing is largely free; the principal disclosed unit pricing is sports facility rental starting at Rp20,000. Its leadership comprises Wali Kota H. Sachrudin, Wakil Wali Kota H. Maryono, Sekretaris Daerah H. Herman Suwarman, and department heads across the Dinas structure. In 2026 the city secured a Top 5 national nomination for the Bappenas Regional Development Award (PPD), maintained Juara Umum at POPDA Banten, and won Juara Umum at PEPARPEDA IX Banten with 30 medals, indicating strong program execution.

Name

Tangerang City Government

Legal name

Pemerintah Kota Tangerang

Website

https://tangerangkota.go.id

Company type

Private

Founded year

1993

Operating status

Operating

Short description

Tangerang City Government (Pemerintah Kota Tangerang) is the municipal government of Kota Tangerang, Banten, Indonesia, delivering public services to residents across 13 districts via the Tangerang LIVE superapp, specialized portals, and a network of physical offices funded by the regional budget (APBD).

Ownership category

akta.pro rank

Product category

Municipal Public Services

NAICS

Administration of General Economic Programs (92611), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (925120), Administration of Economic Programs (9261)

SIC

Services-Business Services, Nec (7389)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ), Public Communications, Transparency & Open Government (BPAIAAAH)

Keywords

• Municipal public services
• Smart city platform
• Citizen services portal
• Local government administration
• Digital government services

Headquarters

HQ city

Tangerang

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Regional Budget (APBD): Annual regional government budget funded by local taxes, retributions, and central government transfers

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Tangerang City Government is the official municipal authority for Kota Tangerang, delivering public administration, civil registration, education facilitation, employment programs, UMKM support, health services, sports development, and smart-city services to residents. Its flagship digital offering is the Tangerang LIVE superapp, which integrates population services, business licensing, social assistance, GOR sports-facility booking, complaint submission, and access to specialized portals such as SPMB, SAKTI, Sobatdukcapil, and LAKSA. Supporting platforms include the Smart City Dashboard, Tangerang Satu Data open-data portal, and Tangerang Satu Peta GIS mapping system.

Product overview

Tangerang City Government operates a multi-platform digital government ecosystem consisting of a primary superapp (Tangerang LIVE), specialized service portals (Sobatdukcapil, SPMB, SAKTI), and smart city infrastructure platforms (Tangerang Smart City, Tangerang Satu Data, Tangerang Satu Peta). The core Tangerang LIVE superapp serves as the unified digital front-end integrating population services, health services, business licensing, social assistance, sports facility booking, and complaint submission. Supporting platforms handle student enrollment (SPMB), whistleblower reporting (SAKTI), and urban data/mapping. All services are accessible via web portals and mobile applications.

Differentiator

Problem solved

Functional benefit

Brands

• Tangerang Smart City: Digital services and smart city initiatives platform
• Tangerang Satu Data
• Tangerang Satu Peta
• Gampang Sekolah
• Gampang Kerja

Products and services

• Tangerang LIVE (Superapp) Mobile superapp providing integrated access to Tangerang City municipal services, including population administration, health services, business licensing, social assistance, sports-facility (GOR) booking, training registration, and complaint submission for residents of Kota Tangerang.
• SAKTI (Whistleblower System) Online whistleblower system through which citizens and government employees can report alleged violations by Tangerang City government personnel, with protected confidentiality of reporter identity and complaint materials.
• SPMB (Sistem Penerimaan Murid Baru) Online student admission system for junior high (SMP) level in Kota Tangerang, supporting pre-registration, document verification, PIN-based registration, domicile-pathway selection, and transfer/achievement pathways for prospective students and their parents.
• Sobatdukcapil (Population Administration Portal) Web portal for civil registration and population administration services covering identity card (KTP), family card (KK), and related Dukcapil services for Kota Tangerang residents.
• Tangerang Smart City Platform Integrated smart-city platform that monitors and manages urban services such as flood monitoring and traffic, consolidates urban data analytics, and supports citizen engagement across Tangerang City.
• Tangerang Satu Data (Open Data Portal) Open data portal providing public access to Tangerang City government statistics, administrative data, and information for residents, researchers, and partner organizations.
• Tangerang Satu Peta (GIS Mapping) Digital mapping and GIS platform for Tangerang City that supports urban planning, infrastructure monitoring, and spatial data visualization, including real-time river water level monitoring (SiPantau).
• LAKSA (Layanan Cepat Tanggap) Citizen complaint and feedback system for public grievance handling and emergency reporting, integrated with the Tangerang LIVE superapp for rapid response by Tangerang City government agencies.
• GOR Sports Facility Rental Rental service for Tangerang City-owned sports venues (GOR) covering futsal, basketball, badminton, volleyball, football, softball, and table tennis courts, with unit pricing starting from Rp20,000 per booking via the Tangerang LIVE app.
• BLK Vocational Training Vocational training programs delivered by Tangerang City's Work Training Center (BLK), offering free courses in areas such as sewing, chatbot AI, and on-the-job training (OJT) certification for qualified participants, aligned with BNSP certification standards.
• Job Fair / Gampang Kerja Employment Program Recurring job fair and employment-facilitation program under the Gampang Kerja brand, aggregating openings from multiple employers, on-the-job training placements, and supporting services for job seekers in Kota Tangerang.
• Gampang Sekolah Free Private School Program Education access program under the Gampang Sekolah brand, guaranteeing free private-school seats at 79 partner SMP/MTs for Kota Tangerang students who are not placed through the public SPMB admission process.

Quantifiable outcome

• IPM increased to 82.41 with HLS of 13.96 years through Gampang Sekolah program
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Badan Perencanaan Pembangunan Nasional/BappenascoreOthers · 29 June 2026Bappenas conducts annual PPD (Penghargaan Pembangunan Daerah) assessment evaluating regional development planning and implementation. Kota Tangerang was nominated in top 5 nationally for 2026, with Gampang Sekolah program as flagship initiative presented during Stage II evaluation.
• Badan Pusat Statistik (BPS)coreOthers · 29 June 2026BPS conducts Sensus Ekonomi 2026 (Economic Census) with field data collection from June 15 to August 31, 2026. Pemerintah Kota Tangerang supports awareness campaigns and facilitates census participation among businesses.
• PT Arai Rubber Seal IndonesiacoreStrategic or Co-development Partner · 29 May 2026OJT (On The Job Training) placement partner where Disnaker places trainees for hands-on industrial experience. Part of BLK program to improve workforce competency and employment opportunities.
• PT High Tech Ancillaries IndonesiacoreStrategic or Co-development Partner · 29 May 2026OJT placement partner in manufacturing sector, providing industrial training opportunities for Kota Tangerang residents aged up to 27 years with SMA/sederajat education.
• PT Sharpindo Dinamika PrimaminorStrategic or Co-development Partner · 29 May 2026Previous OJT placement company at Jatiuwung District for practical work experience programs.
• Universities (Perguruan Tinggi)coreStrategic or Co-development Partner · 1 January 2026Partnership with universities to provide free university education for athlete medalists. Supports long-term athlete welfare with scholarship programs free from regional budget (APBD).

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• South Tangerang City Government: Neighboring municipal government in Banten Province with comparable population scale and digital service strategy. Competes directly with Tangerang for residents, investment, and regional smart city leadership within the Greater Jakarta area.
• Bandung City Government: Major West Java municipal government with a strong digital services portfolio and smart city branding. Competes with Tangerang for talent, tourism, and investment; operates comparable citizen-facing digital platforms.
• Bogor City Government: West Java municipal government with comparable population size and similar public service delivery model. Competes in the Greater Jakarta extended metropolitan region for investment and tourism.
• Surabaya City Government: Indonesia's second-largest city and frequently cited as a national smart city leader with its own digital service ecosystem (e.g., e-Government, Open Data Surabaya). Comparable in scale and ambition; sets the benchmark Tangerang is measured against.
• Bekasi City Government: Neighboring Greater Jakarta municipal government serving a large population with similar industrial base and commuter demographics. Direct competitor for residential migration, industrial investment, and regional rankings.
• Medan City Government: Major Indonesian municipal government outside Java with a comparable multi-department service delivery structure and growing smart city agenda. Provides a benchmark for digital government implementation in non-Java regions.
• Depok City Government: Neighboring Greater Jakarta municipal government with overlapping residential migration patterns and educational institution base. Comparable citizen services portfolio and digital government maturity.

Broad incumbents

• GovTech Singapore: Singapore's lead digital government agency operating MyInfo, SingPass, and a broad smart nation platform. Functions as a global reference architecture for municipal digital service delivery that Tangerang's stack is implicitly benchmarked against.
• Smart Nation Singapore: Singapore's national smart city program providing the conceptual and technical reference for Indonesia's city-level smart city initiatives including Tangerang. Indirect peer as the established gold-standard municipal digital transformation model.
• Jakarta Smart City (DKI Jakarta Provincial Government): Provincial-level government operating the Jakarta Smart City platform, which integrates citizen services, transportation, and urban data. A larger incumbent in the same smart city space, with overlapping citizen base in the Greater Jakarta metropolitan area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Kota_Tangerang
• YouTubeyoutube.com/user/PemkotTangerang
• Facebookfacebook.com/kotatng
• Instagraminstagram.com/tangerangkota
• LinkedInlinkedin.com/company/pemerintah-kota-tangerang

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tangerang City Government