Jakarta Smart City

What Jakarta Smart City does

Jakarta Smart City (JSC) is a government unit under the DKI Jakarta Provincial Government, established in 2021 to drive the Jakarta Smart City 4.0 ecosystem through four operating principles: Smart Synergy, Mobile First, System and Data Driven, and Digital Xperience. The organization develops and operates the JAKI (Jakarta Kini) super-app, which integrates multiple municipal services for Jakarta residents, including flood monitoring, interactive map route finding, PAM Jaya water services, MRT Jakarta contactless transit payments, cemetery plot reservations, Ragunan zoo and Taman Ismail Marzuki venue information, Baznas zakat fitrah payments, and citizen complaint submission through JakLapor. Supporting the super-app are backend platform modules including a Master Data Management (MDM) system, Citizen Profile Dashboard, and Social Grants Dashboard that consolidate demographic and social grant data from multiple DKI Jakarta Regional Apparatus for data-driven policy making.

The technology stack centers on a CRM (Cepat Respon Masyarakat) that unifies 13 citizen complaint channels, processing approximately 195,000 reports in 2025 with AI-powered NLP classification that automatically categorizes and routes complaints to the relevant departments. Additional AI capabilities include predictive analytics applied to social assistance targeting and a documented COVID-19 mortality study. The platform is exposed to citizens through the JAKI mobile app on Google Play and App Store, the smartcity.jakarta.go.id website (which includes a Gubernatorial Regulation-based service fee calculator), and in-person services at the Jakarta City Hall (Balai Kota DKI Jakarta) in Central Jakarta.

Jakarta Smart City is funded through DKI Jakarta provincial government budget allocations as a government unit. Limited transactional revenue is generated through service fees calculated per Gubernatorial Regulation (Pergub) No. 44 of 2021, including online survey services. The organization is actively engaged in international smart city initiatives, holding leadership positions in the ASEAN Smart Cities Network (ASCN, hosting the 2026 forum), the C40 Cities Steering Committee, and maintaining collaborative relationships with cities including Lampung, Shenzhen, Milan, Hangzhou, and Berlin. As of 2025, Jakarta rose to rank 71 in the Global Cities Index, and in 2026 JAKI's AI innovation won the Global AI Competition.

Name

Jakarta Smart City

Legal name

Jakarta Smart City (JSC)

Website

https://smartcity.jakarta.go.id

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Jakarta Smart City is a DKI Jakarta Provincial Government unit operating the JAKI super-app and Master Data Management platform to deliver integrated digital services, citizen complaint management, and data-driven policy tools for Jakarta residents and government agencies.

Ownership category

akta.pro rank

Product category

Smart City Government Technology Platform

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Electric & Other Services Combined (4931), Services-Social Services (8300)

akta.pro primary industry

Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ)

akta.pro secondary industry

Traffic Management & Intelligent Transportation Systems (Signals, TMCs, Congestion) (BPAIALAC)

Keywords

• Smart city platform
• Digital government services
• Public sector data integration
• Citizen engagement apps
• Urban data analytics

Headquarters

HQ city

Jakarta Pusat

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Budget Allocation: Jakarta Smart City operates as a unit under the DKI Jakarta Provincial Government, funded through government budget allocations for digital transformation initiatives.
2. Service Fees: Fees for services calculated based on Gubernatorial Regulation (Pergub) No. 44 of 2021, including online survey services with calculated tariffs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Jakarta Smart City operates the JAKI (Jakarta Kini) super-app as the unified citizen-facing interface for DKI Jakarta municipal services, including flood monitoring, route navigation, public complaints (JakLapor), water utility (PAM Jaya), MRT payments, cemetery reservations, and tourism. Backed by Master Data Management (MDM), AI-powered complaint classification, and citizen/grant dashboards, it consolidates fragmented government data and services for both citizens and DKI Jakarta agencies.

Product overview

Jakarta Smart City operates as a unified smart city platform centered on the JAKI (Jakarta Kini) super-app, which serves as the primary citizen-facing interface integrating multiple municipal services. Supporting the super-app are backend platform modules including Citizen Profile Dashboard, Social Grants Dashboard, and Master Data Management (MDM) system for data consolidation. Additional offerings include JakLapor for complaint management with AI classification, Service Calculator for fee calculations, Journal of Future Cities for research dissemination, and Data Science Trainee Program for capacity building. The platform leverages AI and data analytics to enable predictive governance and efficient public service delivery across Jakarta's municipal departments.

Differentiator

Problem solved

Functional benefit

Brands

• JAKI: Jakarta Kini (JAKI) is the super-app developed by Jakarta Smart City, providing integrated digital services for Jakarta residents including maps, flood monitoring, PAM Jaya services, public transport routes, cemetery maps, and tourism information.

Products and services

• JAKI (Jakarta Kini) Super-App Super-app for Jakarta citizens providing integrated access to multiple municipal services including flood monitoring, route finding, PAM Jaya water services, cemetery plot reservations, cultural venue information, and payment services.
• JakLapor Public Complaint System Citizen complaint management channel integrated with the CRM (Cepat Respon Masyarakat) system, providing AI-powered classification and routing of public complaints to the appropriate DKI Jakarta government departments.
• Master Data Management (MDM) Platform Government data governance and integration system consolidating citizen and municipal data across multiple DKI Jakarta departments for coherent service delivery and informed decision-making.
• Service Calculator (Kalkulator Service) Government service fee calculation tool based on Gubernatorial Regulation No. 44 of 2021, providing citizens with automated calculations for various municipal service charges including online survey services.

Quantifiable outcome

• 195 thousand citizen reports handled in 2025
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• ASEAN Smart Cities Network (ASCN)coreStrategic or Co-development Partner · 1 January 2026Jakarta Smart City actively participates in ASEAN Smart Cities Network 2026, sharing four strategic initiatives for smart city development to support sustainable global cities across ASEAN.
• C40 CitiescoreStrategic or Co-development Partner · 1 January 2026Jakarta participates in C40 Cities Steering Committee, leading global climate strategy through the steering committee position.
• ShenzhenminorStrategic or Co-development Partner · 1 January 2026Jakarta and Shenzhen exploring collaboration toward 2026 sister city partnership and new opportunities in smart city innovation.
• Lampung Provincial GovernmentminorStrategic or Co-development Partner · 1 January 2025Jakarta and Lampung collaborate to present JAKI innovation to improve digital public services in Lampung.
• MilanminorStrategic or Co-development Partner · 1 January 2025Leadership Exchange Programme collaboration with Milan for cultural exchange and city branding initiatives.
• Hangzhou/ChinaminorStrategic or Co-development Partner · 1 January 2025Jakarta Smart City participated in Global Digital Trade Expo 2025 in Hangzhou to discuss building an integrated digital ecosystem.
• BerlinminorStrategic or Co-development Partner · 1 January 2025Governor Pramono strengthened sister city synergy at AsiaBerlin Summit and 31 Years of Sister Cities, aiming for Top 50 Global Cities.
• MRT JakartacoreTechnology or IntegrationJAKI app integrates MRT Jakarta information including payment systems and route planning. MRT Jakarta payment integration enables contactless payments for tourists and residents.
• PAM JayacoreTechnology or IntegrationJAKI app provides access to PAM Jaya water services for Jakarta residents.
• Baznas (Bazis) DKI JakartacoreTechnology or IntegrationJAKI app integrated with Baznas for official zakat fitrah payments, ensuring official and guaranteed transactions.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Smart Dubai: Dubai's government-backed smart city program building an integrated digital services platform for residents and visitors. Directly comparable as a city-level government digital transformation unit with international positioning.
• Smart Nation Singapore: Singapore's national digital government initiative operating a citizen-facing super-app and integrated smart city platform. Highly comparable as a government-led, citizen-centric smart city platform with comparable scope.
• Amsterdam Smart City: Public-private partnership operating Amsterdam's smart city platform with integrated citizen services, mobility, and data initiatives. Comparable government-coordinated smart city ecosystem with international partnership network.
• Barcelona Digital City: Barcelona City Council's Digital City programme delivering citizen digital services, data infrastructure, and smart city governance. Comparable municipal-government-led digital transformation platform serving a major global city.
• Seoul Smart City: Seoul Metropolitan Government's smart city initiative delivering integrated citizen digital services including mobility, complaint handling, and municipal data platforms. Comparable government-led urban digital transformation model.

Regional players

• Bandung Smart City: Indonesian municipal smart city initiative under Bandung city government. Regional peer operating in the same Indonesian digital government context with overlapping citizen-service mandate.
• Surabaya Smart City: Surabaya city's smart city platform delivering integrated digital citizen services in Indonesia. Regional peer providing a potential expansion benchmark for Jakarta Smart City's super-app blueprint.

Broad incumbents

• Siemens Smart Infrastructure: Siemens' smart city and urban infrastructure portfolio including mobility, energy, and building systems for city governments. Broad incumbent offering an alternative procurement path for smart city capabilities.
• Huawei Smart City: Global vendor offering end-to-end smart city platform stacks to municipal governments worldwide. Competes with Jakarta Smart City's in-house platform approach through larger R&D budgets and integrated offerings.
• Cisco (Kinetic for Cities): Cisco's smart city IoT and data platform offered to city governments globally. Broad incumbent competing in the city-data, connectivity, and integrated-services space where Jakarta Smart City operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/jakartasmartcity
• LinkedInlinkedin.com/company/jsclab

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jakarta Smart City