MDLink
MDLink is a Jamaican-founded telemedicine platform founded in 2017 that connects individual patients in seven Caribbean countries with independently practicing registered physicians for pay-per-consultation text, audio, and video visits, supported by e-prescription, lab testing, and house call modules.
- Company typePrivate
- Founded2017
- HeadquartersKingston, Jamaica
- Headcount11–50
- GTM typeB2C
- OfferingServices
What MDLink does
MDLink Limited is a privately held telemedicine company incorporated in Jamaica and founded in 2017 to provide online medical consultations across the Caribbean. The company connects individual patients with a network of independently practicing, registered physicians and allied healthcare professionals through a self-serve platform, delivering care via text, audio, or video consultations 24/7/365 with an advertised average five-minute wait time. It serves patients in seven Caribbean jurisdictions: Jamaica, Trinidad, Barbados, Antigua and Barbuda, St. Lucia, Belize, and the British Virgin Islands.
The core product is the MDLink Health platform, available via web and native iOS/Android applications, augmented by add-on modules for COVID-19 antigen and PCR lab testing, in-person house call appointments, a HealthStore marketplace, and separate patient and doctor portals. The platform is built on Amazon Web Services under HIPAA-compliant infrastructure for Protected Health Information handling, and integrates electronically with Caribbean pharmacy and laboratory partners to enable e-prescription transmission and lab test ordering.
MDLink operates a product-led, pay-per-consultation revenue model. The platform is free to download and register; patients pay a fixed per-consultation fee disclosed before connecting with a physician, with missed-appointment fees applied for late cancellations. Primary customer segments are individual Caribbean consumers and parents/guardians of minors, with secondary use cases spanning urgent care, chronic condition management, and treatment for sensitive conditions. No institutional investors, parent company, management team roster, funding rounds, or revenue figures are disclosed in the available source material.
MDLink firmographics
Firmographics- Name
- MDLink
- Legal name
- MDLink Limited
- Website
- https://themdlink.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MDLink is a Jamaican-founded telemedicine platform founded in 2017 that connects individual patients in seven Caribbean countries with independently practicing registered physicians for pay-per-consultation text, audio, and video visits, supported by e-prescription, lab testing, and house call modules.
- Ownership category
- akta.pro rank
MDLink industry classification
Industry- Product category
- Telehealth Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (6211)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)
- akta.pro secondary industry
- Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)
Keywords
Where MDLink is headquartered
LocationHeadquarters
- HQ city
- Kingston
- HQ country
- Jamaica
- HQ region
- Latin America
Offices1 record
Markets served
MDLink business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Technology or R&D, Infrastructure, Operations, Marketing or Sales, Personnel
Revenue model
- Online Medical Consultations: MDLink charges patients for online medical consultations as compensation for physicians' time and expertise. Patients pay a fixed cost prior to connecting with a physician. The platform is free to download and create an account, but consultations are paid services. Missed appointment fees apply if appointments are not cancelled at least 24 hours in advance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Platform access is free; consultations are paid per session |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
MDLink product offering
Product offeringCore offering
MDLink operates an online telemedicine platform that connects patients in the Caribbean with a network of registered medical practitioners for consultations delivered via text, audio, or video. Patients register for free, book appointments, consult with doctors, and receive electronic prescriptions sent to a pharmacy of their choice, along with sick notes and lab test requests. Additional services include COVID-19 lab testing, house call appointments, and an online HealthStore for health-related products.
Product overview
MDLink is a telemedicine platform offering a unified ecosystem of healthcare services. The core product is the MDLink Health telemedicine platform (accessible via web and mobile app), which connects patients with registered doctors for online consultations via text, audio, or video. The platform integrates several service modules: COVID-19 lab testing, house call appointments, a HealthStore marketplace, and a Patient Portal for managing appointments and health records. A separate Doctor Portal enables healthcare providers to deliver services, issue prescriptions, and coordinate with labs. The company operates 24/7 with approximately 5-minute average wait times, serving patients across Caribbean countries including Jamaica, Trinidad, Barbados, Antigua and Barbuda, St. Lucia, Belize, and the British Virgin Islands.
Differentiator
Problem solved
Functional benefit
Products and services
- MDLink Health Telemedicine Platform Core telemedicine platform enabling patients to connect with registered doctors via text, audio, or video calls for online medical consultations, prescription refills, lab test requests, and sick notes. Targets individual patients across Caribbean countries seeking convenient, affordable, 24/7 healthcare access.
- MDLink Health Mobile App Native mobile application available on iOS App Store and Google Play Store providing convenient access to doctors, appointment booking, prescription management, and consultations via text, audio, or video on smartphones and tablets. Targets individual patients who prefer mobile-first access.
- COVID-19 Lab Testing Service allowing patients to book COVID-19 antigen and PCR tests through the MDLink platform, with results delivered electronically. Targets patients requiring COVID-19 testing for travel, work, or medical purposes.
- House Call Appointments Service enabling patients to book in-person house call visits with doctors for cases requiring physical examination that cannot be completed remotely via the telemedicine platform. Targets patients who need a physical exam but prefer at-home visits over clinic visits.
- HealthStore An online marketplace within the MDLink platform offering health-related products and services for purchase. Targets MDLink patients seeking related health and wellness products alongside their telemedicine consultations.
Quantifiable outcome
- Average 5-minute wait time for doctor consultations
- +2 more outcomes
Companies that use MDLink
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
MDLink technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
MDLink partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Pharmacies (Caribbean)coreMDLink has established partnerships with pharmacies throughout the Caribbean countries it operates in. When a patient books an appointment, they select their pharmacy of choice. After consultations, prescriptions are electronically transmitted to the selected pharmacy for quick and easy collection. This partnership enables the e-prescription fulfillment workflow integral to MDLink's service delivery.
- Laboratory Networks (Caribbean)coreMDLink has partnered with several labs throughout each country it operates in, allowing doctors to order lab tests via electronic transmission. If a physician determines that lab tests, X-rays, or ultrasounds are necessary, these can be requested through the platform and transmitted electronically to partnered diagnostic facilities.
- Registered Medical PractitionerscoreMDLink works with a carefully selected network of registered physicians and allied healthcare professionals who provide medical services via the platform. Healthcare Providers are independent professionals practicing within their independently-owned medical practices. They must be registered with MDLink and hold professional licenses issued by the professional licensing boards in their jurisdiction of practice.
- Amazon Web Services (AWS)coreMDLink's infrastructure is managed on the Amazon Web Services (AWS) platform, which provides the technological foundation for HIPAA compliance. AWS hosting enables MDLink to maintain the security, scalability, and reliability required for handling Protected Health Information (PHI) and providing 24/7 telehealth services.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
MDLink competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
MDLink social profiles
Digital presenceMDLink financial estimates
Financial estimateRevenue estimate
Valuation estimate
MDLink leadership team
Management profileNumber of profiles
MDLink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MDLink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MDLink
What does MDLink do?
MDLink operates an online telemedicine platform that connects patients in the Caribbean with a network of registered medical practitioners for consultations delivered via text, audio, or video. Patients register for free, book appointments, consult with doctors, and receive electronic prescriptions sent to a pharmacy of their choice, along with sick notes and lab test requests. Additional services include COVID-19 lab testing, house call appointments, and an online HealthStore for health-related products.
Is MDLink a public or private company?
MDLink is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MDLink founded?
MDLink was founded in 2017. It employs 11 to 50 people.
Where is MDLink based?
MDLink is headquartered in Kingston, Jamaica, in the Latin America region.
How does MDLink make money?
One revenue line is on record: online Medical Consultations.
Does MDLink have an API?
No public API is recorded for MDLink.
What industry is MDLink in?
MDLink's product category is Telehealth Services. Its primary akta.pro industry code is HLALAIAA, DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription), with a secondary code of HLALABAL, Virtual Pharmacy & Medication Management Integration Platforms. Its NAICS code is 621111 and its SIC code is 8011.