Kaptec
Kaptec is an Ireland-based (Castlebar) unified communications and managed-services integrator founded in 2006. It deploys and supports multi-vendor UC, contact-centre, and Microsoft 365 modern-workplace solutions for enterprise and government clients across Ireland and globally via partners.
- Company typePrivate
- Founded2006
- HeadquartersCastlebar, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Kaptec does
Kaptec, trading as Kaptec Contact Centre Services Ltd, is an Ireland-based (Castlebar) systems integrator and managed-services provider founded in 2006. The company designs, deploys, and supports unified communications (UC), contact-centre, and Microsoft 365-based modern-workplace solutions for enterprise and SMB customers in Ireland and, via partner network, globally. Its technology stack is multi-vendor rather than proprietary: Kaptec holds Avaya Diamond Partner, Microsoft 365 Experts, RingCentral Wholesale Partner, 8x8 Reseller, and Landis Gold Partner certifications, and positions itself as vendor-agnostic in advising clients.
The portfolio spans four product lines: Professional Services (Prince2-accredited project management, transition management, implementation, consultancy, training), Managed Services (24x7x365 service desk, proactive monitoring, disaster recovery, spare management), Telecoms Solutions (cloud contact centre, on-premise telephony, UC, integration), and Modern Workplace (Microsoft 365-based collaboration, device management, security). The company is ISO 9001 and ISO 27001 certified and processes data within Ireland/EEA. Named customers include Vodafone, Liberty, HSE, Garda GSOC, Teva, Hodson Bay Group, Marine Institute, Mercy Hospital, and SouthDoc — spanning telecom, healthcare, government, pharmaceuticals, and hospitality.
Kaptec's business model combines project-based professional services, recurring managed-services contracts (Standard Support and Assured tiers), and recurring/subscription revenue from cloud-based UC and contact-centre deployments, with multi-year contract cadences and quote-based pricing. Go-to-market is enterprise direct sales via the company website, contact form, and dedicated client portal, supplemented by a global professional partner network. Headcount is in the 11-50 range; revenue is not disclosed. The company is privately held with no evidence of institutional investment, acquisitions, or leadership transitions.
Kaptec firmographics
Firmographics- Name
- Kaptec
- Legal name
- Kaptec Contact Centre Services Ltd
- Website
- https://kaptec.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Kaptec is an Ireland-based (Castlebar) unified communications and managed-services integrator founded in 2006. It deploys and supports multi-vendor UC, contact-centre, and Microsoft 365 modern-workplace solutions for enterprise and government clients across Ireland and globally via partners.
- Ownership category
- akta.pro rank
Kaptec industry classification
Industry- Product category
- Unified Communications and Telecommunications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where Kaptec is headquartered
LocationHeadquarters
- HQ city
- Castlebar
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
Kaptec business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services: Project management, transition management, implementation, consultancy, and training services for deploying converged communications solutions.
- Managed Services: Ongoing management of telecom services including help desk, proactive monitoring, audits, disaster recovery planning, spare management, and logistics. Includes Standard Support and Assured Services tiers.
- Telecommunications Solutions: Sale and implementation of cloud-based, on-premise, contact centre, and unified communications solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quotation required for all services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Kaptec product offering
Product offeringCore offering
Kaptec designs, deploys, and manages Unified Communications and Modern Workplace solutions for enterprise and SMB clients. Its portfolio spans cloud and on-premise telephony, contact centre platforms, Microsoft 365-based collaboration, and integration services, delivered alongside Professional Services (project management, implementation, training) and Managed Services (24x7x365 service desk, proactive monitoring, disaster recovery) on multi-year contracts.
Product overview
Kaptec offers a unified communications and modern workplace solutions portfolio consisting of core products and add-on services. The core offerings include Telecoms Solutions (Cloud Contact Centre, On Premise, Contact Centre, and Unified Communications) and Modern Workplace (built on Microsoft 365). These are supported by Professional Services (project management, transition management, implementation, consultancy, training) and Managed Services (24x7 service desk, monitoring, help desk management, disaster recovery) as complementary service modules. The company provides solutions for both Enterprise and Small and Medium business segments.
Differentiator
Problem solved
Functional benefit
Products and services
- Modern Workplace Microsoft 365-based collaborative and productivity platform delivering world-class collaboration tools, device management, and integrated security, enabling employees to work securely from any device or location. Designed for enterprise and SMB organisations modernising their workforce technology.
- Telecoms Solutions On-premise and cloud-based communications solutions including Cloud Contact Centre (omnichannel, scalable, real-time analytics), On-Premise telephony and contact centre, Unified Communications (phone and video calling on any device), and Integration Services that connect essential business apps. Targeted at enterprises and SMBs needing flexible deployment across cloud and on-premise environments.
- Professional Services Expert deployment services for simple and complex converged communications solutions, including Prince2-accredited project management, transition management, implementation engineering, consultancy, and training. Targeted at organisations deploying unified communications, contact centre, or modern workplace solutions.
- Managed Services Overarching strategy and ongoing operational management of customer telecom services, including 24x7x365 service desk, remote incident management, on-site service restoration, proactive monitoring, help desk management, audits, disaster recovery planning, spare management, and logistics. Available in Standard Support and Assured Services tiers. Targeted at enterprises and SMBs requiring continuous operational support of deployed communications infrastructure.
Companies that use Kaptec
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles3 records
Kaptec technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Kaptec partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- AvayacoreKaptec is an Avaya Diamond Partner - the highest tier partnership status. They are certified to design, sell and support Avaya Solutions globally. Avaya provides state-of-the-art technology with rich features for Unified Communication and Contact Centres, delivering highly reliable systems with 99.999% uptime.
- MicrosoftcoreKaptec offers highly skilled and certified Microsoft 365 Experts. They leverage Microsoft 365 for Modern Workplace solutions delivering collaborative and productivity tools that allow employees to work securely from any device or location.
- RingCentralcoreKaptec is RingCentral's Wholesale Partner in Ireland. They are equipped to design, sell and support RingCentral products on a global basis. RingCentral provides flexible cost-effective cloud communications solutions.
- 8x8minorKaptec is an 8x8 Reseller Partner in Ireland. They design, sell and support 8x8 products on a global basis.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Kaptec competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Kaptec social profiles
Digital presenceKaptec compliance and trust
Trust signalCompliance2 records
Kaptec financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kaptec leadership team
Management profileNumber of profiles
Kaptec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kaptec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kaptec
What does Kaptec do?
Kaptec designs, deploys, and manages Unified Communications and Modern Workplace solutions for enterprise and SMB clients. Its portfolio spans cloud and on-premise telephony, contact centre platforms, Microsoft 365-based collaboration, and integration services, delivered alongside Professional Services (project management, implementation, training) and Managed Services (24x7x365 service desk, proactive monitoring, disaster recovery) on multi-year contracts.
Is Kaptec a public or private company?
Kaptec is a private company. It is classified as unknown and is currently operating.
When was Kaptec founded?
Kaptec was founded in 2006. It employs 11 to 50 people.
Where is Kaptec based?
Kaptec is headquartered in Castlebar, Ireland, in the Europe region.
How does Kaptec make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are managed Services and telecommunications Solutions.
Does Kaptec have an API?
No public API is recorded for Kaptec.
What industry is Kaptec in?
Kaptec's product category is Unified Communications and Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAEABAH, Backup, Disaster Recovery & Business Continuity (BCDR) Services. Its NAICS code is 54151 and its SIC code is 7385.