Case Management Society of America

What Case Management Society of America does

Case Management Society of America (CMSA) is a nonprofit professional membership association founded in 1990 and headquartered in Brentwood, Tennessee. It serves individual case managers and the healthcare organizations that employ them, operating as the self-described leading, oldest, and largest membership association in the case management profession across the full healthcare continuum. Its primary constituents are nurses, social workers, pharmacists, physicians, and allied health professionals practicing case management, plus healthcare employers seeking standardized workforce development.

CMSA's product portfolio centers on four pillars: (1) the Standards of Practice for Case Management, first published in 1991 and updated in 2022 with a 2024 DEIB/Health Equity addendum, which functions as the field's authoritative practice guidance; (2) a comprehensive continuing education ecosystem delivered through PathLMS, including the Educational Resource Library (~160 sessions), webinars, the Case Management Boot Camp (in-person, 19.5 CEs), the Integrated Case Management program, comMIT Motivational Interviewing training, and a Utilization Management Microcredential via Accredible; (3) community-building assets including 36+ local US chapters, Special Interest Groups (Behavioral Health, International, Military/VA/DoD, Public Policy, Rural), the Case Management Fellow Program (FCM), and an Annual National Conference plus Virtual Leadership Conference; and (4) publications including the peer-reviewed Professional Case Management journal, CMSA Today magazine, the CMSA Blog, and the case management salary/trends report. Tech integrations are limited to PathLMS (LMS) and StarChapter (chapter management); there is no proprietary AI/ML capability.

CMSA's business model is diversified nonprofit membership economics: annual individual membership dues across six tiers ($94 retired to $345 two-year individual), corporate/company memberships with volume discounts of 2.5-50%, transactional fees from courses and conferences, Career Center job posting fees ($249-$349), journal subscriptions, and corporate sponsorship tiers (Solventum is a Diamond-level partner). Distribution is primarily direct via cmsa.org supplemented by the chapter network and an annual conference circuit. The organization is governed by an elected Board of Directors and has an affiliated CMSA Foundation that administers research and practice improvement awards.

Name

Case Management Society of America

Legal name

Case Management Society of America

Website

https://cmsa.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

The Case Management Society of America (CMSA) is a nonprofit professional membership association, founded in 1990, that supports case managers and healthcare employers through evidence-based Standards of Practice, 150+ continuing education courses, 36+ US chapters, conferences, and peer-reviewed publications.

Ownership category

akta.pro rank

Product category

Professional Healthcare Association

NAICS

Professional Organizations (813920), Business Associations (813910)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Healthcare & Clinical Professional Development (CME/CE) (EDAGANAJ)

akta.pro secondary industries

Association & Society Conference Management (Nonprofit, Professional Bodies) (THAHACAA), Corporate Foundations & CSR Grantmaking (BPAGAKAC)

Keywords

• Professional association services
• Healthcare case management
• Continuing education
• Professional certification
• Medical practice standards

Headquarters

HQ city

Fayetteville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Dues: Annual membership fees ranging from $94-$345 depending on membership category (Individual, International, Military/VA, Student, Retired). Company memberships available with 5+ employees at discounted rates.
2. Conference & Events: Revenue from Annual National Conference, Virtual Leadership Conference, regional chapter events, and in-person Boot Camps. Members receive discounts on registration fees.
3. Educational Programs & Courses: Fee-based educational offerings including Integrated Case Management course ($995-$1,150), Standards of Practice course ($150-$300), Motivational Interviewing ($99-$125), and Microcredential programs.
4. Publications & Journals: Revenue from Professional Case Management journal subscriptions, CMSA Today magazine (free to members), and specialty publications. Non-members pay for digital access and print subscriptions.
5. Career Center: Job posting fees for employers: Members pay $249 basic package, Non-members pay $349 basic package. Job seeker access is free.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

CMSA is a nonprofit professional membership association that provides case managers across the healthcare continuum with annual memberships, continuing education courses, the Standards of Practice for Case Management, certification programs (including the Utilization Management Microcredential), conferences and events, peer-reviewed publications (CMSA Today magazine and the Professional Case Management journal), a Career Center job board, and advocacy representation. Its core offering centers on membership-based access to professional development resources, evidence-based practice standards, and a community network of 36+ local chapters and Special Interest Groups.

Product overview

CMSA operates as a professional association offering a comprehensive suite of products and services centered on case management education, standards, and professional development. The portfolio is organized around several core offerings: (1) Standards of Practice for Case Management — the foundational gold-standard guidance document; (2) Annual National Conference & Expo — the flagship annual event; (3) Case Management Boot Camp and Integrated Case Management Program — intensive training programs; (4) comMIT Motivational Interviewing Training and Utilization Management Microcredential — specialized skills programs; (5) Educational Resource Library — 160+ online CE courses; (6) CMSA Webinars — live and recorded educational sessions; (7) Case Management Guides — specialized topic resources; (8) Case Management Fellow Program (FCM) — professional recognition; (9) CMSA Career Center — job board for the industry; (10) Publications including CMSA Today magazine and Professional Case Management Journal; (11) Membership Program with various tiers; (12) Special Interest Groups and Chapter Network for community building; (13) Public Policy & Advocacy initiatives; and (14) DEIB Toolkit. The ecosystem is delivered through PathLMS for education delivery and includes both individual and company membership options.

Differentiator

Problem solved

Functional benefit

Products and services

• CMSA Membership Program Annual membership tiers providing access to 150+ free continuing education courses, Standards of Practice, publications, networking, Career Center, and chapter affiliations for case managers and healthcare professionals.
• Annual National Conference & Expo CMSA's flagship annual in-person event bringing together case management professionals from across the healthcare continuum for education, networking, and professional development with CE opportunities.
• Virtual Leadership Conference Virtual conference with Advanced and New Leader tracks offering 7 continuing education credits for case management leaders and emerging leaders.
• Case Management Boot Camp In-person intensive training program for novice case managers with less than five years of experience, covering professionalism, regulatory mandates, case management processes, and practical skills through a three-part structure with 19.5 CE credits.
• Integrated Case Management (ICM) Program Advanced practice method focusing on health improvements for complex populations, teaching case managers to identify and prioritize risk for targeted care planning using risk measurements to demonstrate health improvement.
• comMIT Comprehensive Motivational Interviewing Training Comprehensive motivational interviewing training program developed in partnership with Dr. Bruce Berger, offering CEs for dietitians, nurses, physicians, social workers, and CCMs through interactive modules.
• Utilization Management Microcredential Competency-based microcredential validating real-world UM decision-making skills, aligned with CMSA Standards of Practice, with scenario-based examination and shareable digital badge.
• CMSA Webinars Live and recorded webinar programs offering CE credits for case managers on topics ranging from behavioral health to cardiac care, workers' compensation, and clinical best practices.
• CMSA Career Center Premier electronic recruitment resource for the care management industry, providing job seeking and job posting services to connect employers with qualified case management professionals.
• Case Management Fellow Program (FCM) Distinguished recognition program for case managers demonstrating high-level proficiency in professional case management practice, leadership, and commitment to advancing the profession; Fellows serve as thought leaders and ambassadors.
• Standards of Practice for Case Management Gold-standard guidance document for professional case management practice providing evidence-based frameworks that establish case managers as essential healthcare professionals, with companion Standards of Practice Course ($150 member / $300 non-member).
• CMSA Today Magazine CMSA's official magazine delivering important news, industry information, and case management content through print and digital publications with e-newsletters.
• Professional Case Management Journal Peer-reviewed contemporary journal crossing all case management settings, featuring best practices, industry benchmarks, hands-on information, and continuing education opportunities.

Quantifiable outcome

• Free access to 150+ continuing education courses for members
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• TPN.healthcoreStrategic or Co-development PartnerCMSA partners with TPN.health, a leading platform for accredited continuing education, to deliver webinars and educational content for case managers and allied professionals. TPN.health provides live and on-demand learning experiences tailored to behavioral health and care management.
• Reinsurance Group of America (RGA)coreStrategic or Co-development PartnerCMSA collaborated with RGA's ROSE program to develop the Opioid Use Disorder Case Management Guide. Authored by CMSA's Executive Director Kathleen Fraser, Program Director Rebecca Perez, and Senior RGA ROSE Consultant Melinda Baxter.
• SolventumcoreGTM or Marketing PartnerSolventum is a Diamond-level corporate partner of CMSA. They provide educational content and sponsor webinars including 'From Surgery to Home: Care Coordination Strategies Under CMS TEAM'.
• Aging Life Care Association (ALCA)minorStrategic or Co-development PartnerCMSA affiliate partnership with ALCA, the premier professional member organization for Aging Life Care Managers. The partnership strengthens value for members by providing resources from both organizations.
• American College of Physician Advisors (ACPA)minorStrategic or Co-development PartnerCMSA affiliate partnership with ACPA, the only physician-led, non-profit organization focused on promoting and expanding the role of physician advisors in healthcare.
• Nurses on Boards Coalition (NOBC)minorStrategic or Co-development PartnerCMSA affiliate partnership with NOBC, an organization working to improve health of communities through nurse leadership on boards.
• American Association of Nurse Life Care Planners (AANLCP)minorStrategic or Co-development PartnerCMSA affiliate partnership with AANLCP, the premier professional organization for nurses and non-nurses working in the field of life care planning.
• National Adult Day Services Association (NADSA)minorStrategic or Co-development PartnerCMSA affiliate partnership with NADSA, the leading voice for the rapidly growing Adult Day Services industry.
• Society for Social Work Leadership in Health Care (SSWLHC)minorStrategic or Co-development PartnerCMSA affiliate partnership with SSWLHC, an association of 500+ members dedicated to promoting universal availability and effectiveness of healthcare with focus on psychosocial components.
• National Mobility Equipment Dealers Association (NMEDA)minorStrategic or Co-development PartnerCMSA affiliate partnership with NMEDA, the certifying body for the nationally recognized Quality Assurance Program accreditation for mobility equipment.
• National Transitions of Care Coalition (NTOCC)minorStrategic or Co-development PartnerCMSA affiliate partnership with NTOCC, an organization raising awareness about transitions of care to improve quality of care, reduce medication errors, and enhance clinical outcomes.
• CMSA FoundationcoreStrategic or Co-development PartnerCMSA's philanthropic arm supporting awards, research, and initiatives for case management advancement. Administers Case Management Research Award and Case Management Practice Improvement Award.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• American Health Information Management Association (AHIMA): National professional association for health information management professionals. Serves as a broader healthcare adjacent professional association with overlapping interests in healthcare data, documentation, and standards that intersect with case management practice.
• National Association of Social Workers (NASW): Largest professional association for social workers in the US. Many CMSA members are social workers requiring continuing education; NASW serves as a broader professional home with overlapping CE and advocacy functions.
• American Nurses Association (ANA): Premier professional organization representing the interests of the nation's 4+ million registered nurses. Many case managers are RNs, making ANA a broader incumbent serving overlapping nurse-case-manager members with CE and advocacy.

Direct peers

• American Case Management Association (ACMA): National nonprofit professional association for case managers and transitions of care professionals. Direct competitor offering its own ACM credential, annual conference, and educational programming targeting the same healthcare case management audience as CMSA.
• Society for Social Work Leadership in Health Care (SSWLHC): Association of 500+ members promoting universal availability and effectiveness of healthcare with focus on psychosocial components. CMSA affiliate partner with overlapping healthcare social work and case management interests.
• Commission for Case Manager Certification (CCMC): Credentialing body that issues the Certified Case Manager (CCM) credential and serves as a PACE continuing education provider. Operates in the same case management profession with overlapping CE and certification offerings; CMSA is a PACE provider through CCMC.
• Aging Life Care Association (ALCA): Professional member organization for Aging Life Care Managers (geriatric care managers). CMSA has an affiliate partnership with ALCA, indicating overlapping member bases in geriatric and long-term care case management.
• American Association of Nurse Life Care Planners (AANLCP): Professional organization for nurses and non-nurses working in life care planning. CMSA has an affiliate partnership with AANLCP, sharing overlapping professional development and credentialing interests within nursing case management.
• American College of Physician Advisors (ACPA): Physician-led nonprofit organization promoting and expanding the role of physician advisors in healthcare. CMSA affiliate partner with overlapping interests in utilization management, care transitions, and clinical case management oversight.
• National Transitions of Care Coalition (NTOCC): Healthcare organization focused on improving transitions of care, reducing medication errors, and enhancing clinical outcomes. CMSA has an affiliate partnership with NTOCC, indicating direct overlap in care coordination and transitions of case management practice.

Market position

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CMSANational
• YouTubeyoutube.com/user/caremanagement
• Facebookfacebook.com/cmsanational
• LinkedInlinkedin.com/company/cmsa
• Instagraminstagram.com/cmsanational

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Case Management Society of America