Impact Office Supplies

What Impact Office Supplies does

Impact Office Supplies (legal entity: Impact Investments (QLD) Pty Ltd) is a privately held, family-owned Australian office supplies distributor headquartered in Virginia, Brisbane, Queensland. Founded in 2003 to serve small and medium businesses underserved by large corporate stationers, the company now distributes over 20,000 stock lines spanning paper, ink and toner, office supplies, technology, furniture, cleaning and kitchen, warehouse and mailing, school, art, first aid, conferencing, and Indigenous/socially responsible categories. It operates three integrated warehouse and distribution centres in Brisbane, Gold Coast and Sunshine Coast, supported by a fleet of 17 delivery vehicles providing free next-day delivery across South-East Queensland, plus a NSW Sales Office in Sydney and ASA Group national buying-group alignment for Australia-wide reach. The company serves SMB, large corporate/enterprise, local councils/government, and schools/educational institutions, with dedicated account managers, 30-day payment terms, contract pricing, consolidated central billing and a vendor site refill service for managed inventory. Go-to-market combines an e-commerce storefront at ios.net.au, phone-based inside sales, and direct enterprise account management, with reported scale of over 10,000 customers and 75+ full-time staff. A custom-built computer system developed over 10 years underpins inventory control with bin-location tracking, automated reorder triggers, contract pricing management, back-order ETA visibility, and customer-specific notes.

Name

Impact Office Supplies

Legal name

Impact Investments (QLD) Pty Ltd

Website

https://ios.net.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Impact Office Supplies is a family-owned Australian B2B office supplies distributor serving SMB, corporate, government, and education customers across 20,000+ stock lines from three Queensland warehouses with its own delivery fleet and an e-commerce platform.

Ownership category

akta.pro rank

Product category

Office Supplies Distribution

NAICS

Office Equipment Merchant Wholesalers (42342), Office Equipment Merchant Wholesalers (423420), Office Administrative Services (56111)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040), Computer & Office Equipment (3570), Wholesale-Paper & Paper Products (5110)

akta.pro primary industry

Office Supplies Wholesale Distribution (CRAOALAF)

akta.pro secondary industries

Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG), General Office Supplies Retail (CRALABAA), Ink, Toner & Printer Supplies Retail (CRALABAH), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH), School Office & Administrative Supplies/Equipment (Copiers, Mailroom, Office Furniture) (EDAEAIAI)

Keywords

• Office supplies distribution
• Business stationery products
• Office furniture supply
• Warehouse packaging supplies
• Printer consumables

Headquarters

HQ city

Virginia

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Product Sales - Retail/Commercial: Direct sales of office supplies, stationery, technology, furniture, and related products to businesses, government entities, and consumers through online storefront and account management. Products sold include paper, ink & toner, office supplies, cleaning supplies, furniture, school supplies, and warehouse/mailing supplies.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

Impact Office Supplies is a family-owned Australian office supplies distributor that sells paper, ink and toner, office furniture, cleaning and kitchen supplies, first aid and safety products, school supplies, warehouse and mailing supplies, technology, art supplies, and conferencing products through an e-commerce storefront at ios.net.au and a direct sales force. The company operates three warehouse distribution centres in Queensland (Brisbane, Gold Coast, Sunshine Coast) with a fleet of 17 delivery vehicles, and offers commercial account services including dedicated account managers, contract pricing, consolidated invoicing, 30-day payment terms, and vendor site refill managed-inventory programs.

Product overview

Impact Office Supplies operates as an Australian B2B office supplies distributor offering a single unified e-commerce platform with integrated business account services. The core offering consists of 13 major product categories spanning office supplies (stationery, filing, desk accessories), technology (computers, peripherals, office machines), furniture, paper products, ink & toner consumables, cleaning/kitchen supplies, warehouse/mailing supplies, school supplies, art supplies, first aid & safety equipment, and conferencing products. Services layer on top includes printing services, a comprehensive reporting module (back order reports, product usage reports, sales reports), central billing consolidation, and vendor site refill for managed inventory. The company distributes over 20,000 stock lines from three Queensland distribution centres (Brisbane, Gold Coast, Sunshine Coast) with a fleet of 17 delivery vehicles serving South-East Queensland and national freight carriers for broader Australia-wide delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Office Supplies Extensive range of general office supplies covering adhesive tapes, binders, binding supplies, business books, calendars, computer accessories, cutting tools, desk accessories, display and presentation materials, labels, laminating, markers, pens, pencils, paper fasteners, stapling, and stationery supplies. Designed for SMBs, corporates, government, schools, and individual consumers purchasing through the e-commerce storefront.
• Technology Computer accessories, cables, data storage devices, electronic devices, gaming equipment, laptop and notebook computers, office machines (printers, scanners, shredders, projectors, binding machines), peripherals, power supplies, and telecommunications equipment for businesses and consumers.
• Office Furniture Complete office furniture including boardroom furniture, office desks, seating (chairs, office stools), filing cabinets, storage solutions, lighting, floor protection, and decor items for workplace fit-outs and ongoing office needs.
• Paper Various paper products including A2, A3, A4, A5 copy paper, cardboard, coloured copy paper, specialty printing materials, and wrapping products in multiple formats for offices, schools, and home users.
• Ink & Toner Inkjet cartridges and toners for major printer brands including Brother, Canon, Epson, HP, Lexmark, and generic alternatives, plus other consumables such as fax cartridges and fuser kits for office printers and multifunction devices.
• Cleaning & Kitchen Full spectrum of cleaning equipment, kitchenware, appliances, disposable items, food storage, and janitorial supplies for office and facility maintenance, including coffee products, cutlery and utensils, condiments and spreads, cooking items, food and drink, pest control, tissues and towels, and waste disposal.
• Warehouse Supplies Mailing and packing supplies including bubble wrap, cardboard boxes, corrugated board, envelopes, mailer bags, mailing tubes, packaging tapes, pallet strapping, shipping tags, strapping supplies and tools, stretch wraps, and utility bags and trolleys for warehouse, shipping, and logistics operations.
• School Supplies Educational supplies including book covers, colouring books, exercise books, maths sets, music recorders, pencil cases, project books, protractors, school books, scrap books, stencils, subject books, sports equipment, and text books for primary and secondary schools and educational institutions.
• Art Supplies Comprehensive range of art supplies including adhesives, crafts and hobbies, drawing materials, painting supplies, paper craft products, and seasonal/themed activities for educational institutions and creative professionals.
• First Aid & Safety Fire prevention equipment, first aid kits and supplies, and safety gear including PPE (personal protective equipment) for workplace compliance in offices, warehouses, and facilities.
• Conferencing Products for meeting and conference needs including conference materials, folders, kits, satchels, and convention cases for business events and meetings.
• Indigenous & Socially Responsible Products Niche product range featuring indigenous and socially responsible products for organizations seeking ethical sourcing options that support Aboriginal/indigenous suppliers and other social enterprises.
• Printing Services Custom printing services offered to complement the product supply business, available under the Services category of the storefront.
• Vendor Site Refill Managed restocking service where Impact Office Supplies staff periodically visit customer sites to assess stock levels and create orders for replenishment, maintaining ideal inventory without requiring the customer to place each order manually. Designed for commercial accounts seeking hands-off stationery and consumables supply.

Quantifiable outcome

• 95% fill rate - only 1 in 20 orders require back order
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• ASA GroupcoreChannel Partner/ Reseller/ DistributorASA Group is a national buying group with members in each state and leading regional areas across Australia. Impact Office Supplies has aligned with ASA Group to offer their successful service strategies on a national basis, enabling them to provide national solutions to existing clients and expand their reach beyond Queensland through affiliated resellers in other states.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Office National: Australian office supplies buying group and franchise network providing independent resellers with national buying power and supply — functionally analogous to the ASA Group relationship Impact leverages, serving the same SMB and government customer base.
• Winc: Major Australian B2B office supplies and workplace solutions provider (formerly Staples Australia), serving enterprise, government, and education customers with contract pricing and managed services — the closest direct competitor to Impact in the commercial/government segment.
• COS (Complete Office Supplies): Australian online office supplies retailer serving SMB and enterprise with broad consumables, furniture, and cleaning ranges. Direct peer in e-commerce-first distribution with comparable product breadth.
• Mega Office Supplies: Australian online office supplies specialist offering stationery, paper, ink/toner, and cleaning products with nationwide delivery. Direct SMB-focused competitor similar in scale and channel mix to Impact.

Broad incumbents

• Officeworks: Australia's largest office supplies and stationery retailer, owned by Wesfarmers. Sells a comparable range of paper, ink/toner, furniture, and consumables with strong omnichannel and brand presence — the dominant incumbent Impact competes against across both consumer and SMB segments.
• Bunzl: Global distribution group with Australian operations in cleaning, hygiene, safety, and workplace supplies. Overlaps with Impact's cleaning & kitchen, first aid & safety, and warehouse categories for commercial customers.
• Lyreco: Global B2B distributor of office supplies, workplace, and safety products with Australian operations. Comparable product catalog and contract-based commercial model; competes with Impact for multi-site enterprise and government contracts.
• Staples: Global office supplies and workplace solutions incumbent. Provides benchmarks on enterprise contract pricing, managed services, and category scale that influence the Australian competitive landscape Impact operates in.

Others

• 3M Australia: Major supplier-side brand in office supplies, cleaning, safety, and adhesives categories that Impact distributes. Relevant ecosystem participant that shapes available SKU breadth and pricing in Impact's catalog.
• Viva Energy (Coles Express / office channels): While not a direct office supplies peer, large Australian corporate and government procurement programs often route through diversified suppliers like Viva Energy, illustrating the scale of contracts Impact is targeting via ASA Group.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ImpactOfficeSupplies
• LinkedInlinkedin.com/company/impact-office-supplies

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Impact Office Supplies