What Repairhub does

Repairhub is an Australian automotive collision repair company founded in 2019, operating a network of 24 physical workshop locations across Queensland, New South Wales, the Australian Capital Territory, and Victoria. The company delivers smash repair, panel beating, spray painting, and refinishing services on a B2B2C model in which major insurance partners — IAG (via NRMA in NSW, QLD, and ACT) and RACV (in Victoria) — assign policyholder repair work to the nearest Repairhub facility. Pricing is not publicly disclosed; Repairhub bills insurers directly for completed work under approved-repairer arrangements, and individual customers do not transact with the company online.

Repairhub's core operating proposition is throughput and process speed rather than proprietary technology. The company reports a 0-day average key-to-key time (vehicle drop-off to collection), supported by modern workshop equipment and standardised processes across its locations. Its product portfolio is anchored by the Rapid Smash Repairs service, with two talent-pipeline sub-products: an Apprentice Program offering nationally recognised Certificate III qualifications in Automotive Refinishing Technology and Body Repair Technology, and an Overseas Recruitment Program that has sponsored 482 visas for more than 50 skilled tradespeople. The underlying technology stack is conventional collision repair tooling — paint systems, panel beating equipment, and colour-matching techniques — with no disclosed software platform or proprietary IP.

The business employs 1,000+ team members and is privately held with no disclosed external funding, M&A activity, or parent company. Revenue flows exclusively through insurance-referred fee-for-service work, and distribution is purely physical: customers are assigned by their insurer to a designated workshop location. The company is scaling its footprint and trades workforce in parallel, signalling continued capacity-led growth across the Australian East Coast smash repair market.

Name

Repairhub

Legal name

Repairhub

Website

https://repair-hub.com.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

Repairhub operates 24 automotive collision repair workshops across Australia's East Coast, delivering smash repairs exclusively to policyholders referred by insurance partners IAG (NRMA) and RACV.

Ownership category

akta.pro rank

Product category

Automotive Collision Repair Services

NAICS

General Automotive Repair (811111), Specialized Automotive Repair (811114)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Auto Body Collision Repair (Cars & Light Trucks) (TLAKAEAA)

akta.pro secondary industries

Frame & Structural Straightening (Unibody/Chassis) (TLAKAEAE), Body Shop Mechanical & Suspension Repair (Post-Collision) (TLAKAEAH), Bumper, Panel & Plastic Repair (Composite/Trim) (TLAKAEAG)

Keywords

• Automotive collision repair
• Smash repair services
• Vehicle body repair
• Insurance repair network
• Panel beating refinishing

Headquarters

HQ city

Boondall

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Insurance-Backed Vehicle Repair Services: Repairhub generates revenue by providing rapid smash repair services to customers referred by insurance partners (IAG, RACV, NRMA). The company operates as an approved repairer network partner, billing insurers directly for repair work completed on policyholders' vehicles. This is a fee-for-service model where the insurance company is the primary payer.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Repairhub operates a network of 24 collision repair workshops across Australia's East Coast providing rapid smash repair services including panel beating, spray painting, and refinishing for accident-damaged vehicles. The business is structured around approved-repairer partnerships with major Australian insurers IAG (NRMA brand in NSW/QLD/ACT) and RACV (VIC), who assign policyholder vehicles to Repairhub locations and pay the company directly for completed repairs.

Product overview

Repairhub operates as a unified automotive collision repair service network rather than a technology platform. The core offering is Rapid Smash Repairs, delivered through 24 physical workshop locations across the East Coast of Australia. Supporting services include an Apprentice Program providing Certificate III training pathways in Automotive Refinishing and Body Repair Technology, and an Overseas Recruitment Program offering 482 Visa sponsorship with relocation support for skilled automotive tradespeople. All services are oriented around insurance partner relationships with IAG and RACV.

Differentiator

Problem solved

Functional benefit

Products and services

• Rapid Smash Repairs Core automotive collision repair service delivering panel beating, spray painting, and refinishing for accident-damaged vehicles through a network of 24 state-of-the-art workshop locations across Australia's East Coast. Services are delivered under approved-repairer partnerships with IAG (NRMA brand in NSW, QLD, ACT) and RACV (VIC), with repairs billed directly to the insurance partner. The company reports a 0-day average key-to-key turnaround.

Named customers2 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• IAG (Insurance Australia Group)flagshipStrategic or Co-development PartnerIAG is Repairhub's primary insurance partner, operating through their NRMA brand in NSW, QLD, and ACT. Repairhub serves as an approved repairer network partner for IAG's insurance policyholders. This partnership is foundational to Repairhub's business model, providing a steady flow of customer referrals and repair work.
• RACV (Royal Automobile Club of Victoria)flagshipStrategic or Co-development PartnerRACV is Repairhub's insurance partner for Victoria, serving RACV insurance policyholders through Repairhub's Victorian locations. Similar to the IAG partnership, RACV assigns policyholders requiring vehicle repairs to Repairhub's workshop network.
• NRMA InsurancecoreStrategic or Co-development PartnerNRMA Insurance (part of IAG) partners with Repairhub to provide smash repair services for their policyholders in NSW, QLD, and ACT. NRMA logo is displayed on Repairhub's customer page as a trusted insurer partner.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Service King Collision: Service King is a major US-based multi-site collision repair operator serving major insurance carriers. Comparable operating model (insurer-direct network) at larger scale, useful for benchmarking multi-site repair operations.
• Caliber Collision: Caliber is the largest US collision repair chain, operating hundreds of insurer-directed centres. While US-only, it serves as a relevant comparable for a scaled, insurance-aligned collision repair network business model.
• Suncorp Insurance Repair Network: Suncorp operates its own approved repairer network in Australia and is one of the largest general insurers. While an insurer rather than a repair network operator, it represents a major potential customer/competitor relationship comparable to Repairhub's IAG and RACV model.

Direct peers

• Dr Smash: Dr Smash is an Australian mobile minor smash repair and bumper repair franchise operator providing on-the-spot collision repairs. While more focused on mobile minor repairs rather than full-service centres, it competes for insurer-referred minor repair work.
• AMA Group: AMA Group is Australia's largest listed collision repair network, operating across multiple states with similar insurance-backed B2B2C smash repair services. Directly comparable in business model, customer base, and service offering to Repairhub.
• Car Craft Group: Car Craft Group operates a network of accident repair centres across Australia, primarily servicing insurance company referrals for smash and collision repairs. Directly competes with Repairhub in the insurer-approved repairer category.
• Solitaire Automotive: Solitaire Automotive operates a multi-site collision repair network across Australia providing smash repair, panel beating and spray painting services to insurance partners and retail customers. Highly comparable service model and customer profile.
• Capital SMART Repairs: Capital SMART is one of Australia's largest collision repair networks and is owned by IAG — Repairhub's flagship insurance partner. They compete directly for the same insurer-referred work in overlapping East Coast geographies.
• Bumper 2 Bumper Collision Repairs: Bumper 2 Bumper is an Australian multi-site collision repair group servicing insurer-directed and private customers across the East Coast with panel beating, spray painting and refinishing services. Closely comparable service offering and customer mix.

Others

• Allianz Australia Approved Repairer Network: Allianz Australia operates an approved repairer network for its motor insurance customers and is a logical adjacent insurer partner for Repairhub. Comparable as an adjacent B2B2C channel rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/Repairhub-Australia-100038885296460
• LinkedInlinkedin.com/company/repair-hub

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Repairhub