IBPM

What IBPM does

IBPM S.A. is a Warsaw-based private Polish software and services company founded in 2013 that operates as an "Automation House" delivering intelligent automation solutions combining Business Process Management (BPM) platforms with generative AI. The company implements and customizes IBM Business Automation Workflow (BAW), Webcon BPS, and iGrafx platforms, layered with its proprietary product portfolio — most notably BlueBox AI, a Retrieval-Augmented Generation (RAG)-based private generative AI system running on the client's own servers, plus IBPM Mercury (object database management), IBPM Service Management (field service optimization), IBPM IHUB and IBPM Inventory Management (telecom operator platforms), IBPM KSEF (Polish e-invoicing compliance), and HoloCar (AR/AI proof of concept). The technology thesis is to overlay an "intelligence layer" (RAG-powered BlueBox AI) and a "foundation layer" (BPM + integration middleware such as IBM App Connect, DataPower, FileNet) on top of existing ERP/CRM systems rather than replacing them, with proprietary methodology on proven platforms from IBM, Webcon, ElevenLabs, and iGrafx.

BlueBox AI ingests client-specific regulations, procedures, and manuals to power domain-specific assistants (AI Seller, AI Lawyer, AI Helpdesk, AI ESG, AI Recruitment, AI Farm, AI Banking Product Selection, AI Buyer, AI Personal Development) and AI agents embedded in business workflows. The 2024 BlueBox AI 2.0 release added integrations with JIRA, Confluence, Enterprise Architect, and Office 365 for requirements traceability, mass OCR, translation, and document summarization. The company also uses UiPath RPA, Microsoft HoloLens 2 + Unity 3D for the HoloCar AR project, and IBM Instana/Turbonomic/Cognos for observability and BI.

IBPM generates revenue from three streams: (1) professional services and implementation of BPM and AI solutions, (2) licensing and subscriptions of its proprietary products (Mercury, KSEF, Service Management, IHUB, Inventory Management), and (3) post-implementation managed services. Pricing is not publicly disclosed; all engagements are quote-based and project-driven. The GTM is enterprise field sales targeting telecom, banking, insurance, leasing, energy, public sector, healthcare, and education — augmented by the IBM Gold Partner channel and a 2024-expanded vendor ecosystem (Dell, Lenovo, Webcon, ElevenLabs, OpenAI). The company claims 150+ implementations across these verticals, with named logos including Medical University of Lodz (46+ processes, 10+ years), EFL Leasing / Credit Agricole, Vienna Insurance Group, and multiple unnamed major banks and telco operators. Headcount is approximately 100 specialists, with leadership including CEO Piotr Gapanowicz, CTO and IBM Champion Michał Nowoszewski, and Chief of Business Development Robert Izdebski.

Name

IBPM

Legal name

IBPM S.A.

Website

https://ibpmsa.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

IBPM S.A. is a Warsaw-based private Polish company founded in 2013 that implements BPM and generative AI automation solutions for enterprise clients in telecom, banking, insurance, leasing, energy, and public sector, leveraging IBM BAW, Webcon, iGrafx, and its proprietary BlueBox AI RAG platform.

Ownership category

akta.pro rank

Product category

Enterprise Business Process Automation Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Business process automation
• Intelligent automation services
• Private generative AI
• IBM BAW implementation
• Enterprise integration solutions

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Professional Services & Implementation: As an Automation House, IBPM designs, implements, and deploys intelligent automation solutions tailored to client environments. Revenue is generated through consulting, system integration, customization, and implementation project delivery. The company delivers first MVP within weeks, indicating iterative, project-based engagements.
2. Proprietary Software Licensing & Subscriptions: IBPM develops and commercializes proprietary products including IBPM Mercury (data management), IBPM KSEF, IBPM Service Management, IBPM IHUB, and IBPM Inventory Management. These are delivered as licensed or subscription-based solutions, often embedded within larger implementation projects.
3. Managed Services & Support: Post-implementation support and managed services for deployed BPM, AI, and integration solutions, ensuring system continuity, updates, and optimization for enterprise clients.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

IBPM S.A. is an automation house that designs, implements and supports intelligent automation solutions combining Business Process Management (primarily IBM BAW / IBM BPM) with proprietary generative AI (BlueBox AI RAG platform) and integration technologies. It sells its own software products (BlueBox AI, IBPM Mercury, IBPM Service Management, IBPM IHUB, IBPM Inventory Management, IBPM KSEF, HoloCar) and delivers them via professional services, licensing/subscriptions, and managed services to enterprise clients in telecom, banking, insurance, public sector, healthcare/education, energy, and other regulated industries.

Product overview

IBPM is an Automation House offering intelligent automation solutions that combine Generative AI with BPM platforms. The portfolio centers on BlueBox AI (private RAG-based generative AI running on company servers), supported by proprietary modules: IBPM Mercury (database management), IBPM Service Management (field service optimization), IBPM IHUB (telecom operator communication), IBPM Inventory Management (network infrastructure), and IBPM KSEF (fiscal compliance). The company implements solutions on IBM BAW, Webcon BPS, and iGrafx platforms, augmented with AI capabilities for knowledge retrieval, process automation, and domain-specific assistants.

Differentiator

Problem solved

Functional benefit

Brands

• BlueBox AI: First commercial Retrieval Augmented Generation (RAG) system run on company's own servers. Private generative AI solution for enterprises that enables AI to use company data without hallucinations and with data confidentiality. Applications include AI seller, AI lawyer, AI helpdesk, ESG assistant, recruitment assistant, and farm assistant.
• IBPM Mercury
• IBPM IHUB
• IBPM Inventory Management
• IBPM Service Management

Products and services

• BlueBox AI Private Retrieval-Augmented Generation (RAG) generative AI platform run on company servers. Provides AI assistants (AI Seller, AI Lawyer, AI Helpdesk, AI Banker, AI Recruiter, AI Buyer, AI Farmer, ESG Assistant, Personal Development Assistant) and AI agents embedded in business processes that utilize each client's internal regulations, procedures and manuals with zero data leakage.
• IBPM Mercury Object database management system enabling effective registration, search, comparison and auditing of data used in process applications. Functions as a data repository independent of existing systems or as a complement to BPM systems. Built on a relational SQL model with full case history, resource aggregation and high availability via SOAP, Java and REST services.
• IBPM Service Management Field service management solution for organizations with distributed field operations. Enables automatic optimization of task allocation to people and teams, route optimization for field employees, real-time incident management, SLA monitoring, mobile app for contractors, and sales support with lead handling.
• IBPM IHUB Telecommunications platform enabling communication between operators on the wholesale market. Automates business processes related to order processing, sales and failure handling. Built on microservices architecture with API modularity following TMForum standards.
• IBPM Inventory Management Repository for inventorying network end points and managing infrastructure purchasing and selling for telecom operators. Enables tracking of investment status, infrastructure build status and capacity. Built on microservices architecture with Kubernetes and JavaScript technologies, integrating via TMForum Open API.
• IBPM KSEF Fiscal system integration solution for Polish regulatory compliance with the Krajowy System e-Faktur (National e-Invoice System), enabling automated invoice exchange and compliance for Polish enterprises.
• HoloCar Augmented reality visualization Proof of Concept built on Microsoft HoloLens 2 and Unity 3D for immersive 3D product visualization and showroom experiences, demonstrated for automotive use cases.

Quantifiable outcome

• Time to Cash and Time to Decision reduced by 30% (from 30 days to 9 days) in lending processes
• +17 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability18 records

Feature5 records

Partnerships

Four partnerships are on record, tiered strategic and core / flagship.

• WebconstrategicTechnology or Integration · 1 January 2024IBPM is a Webcon Partner since 2024. Webcon BPS is a low-code platform used by IBPM for rapid digitalization of document and case workflows, featuring InstantChange™ technology for on-the-fly adjustments without downtime. IBPM deploys Webcon for customer-facing and process-intensive applications.
• Dell TechnologiesstrategicTechnology or Integration · 1 January 2024IBPM is Dell's partner since 2024. Dell Technologies co-hosted the BlueBox AI conference with IBPM, presenting solutions for GenAI at every stage of the GenAI journey from data collection to model implementation. Dell provides hardware infrastructure supporting IBPM's AI deployments.
• iGrafxstrategicTechnology or Integration · 1 January 2014IBPM is an iGrafx partner since 2014. iGrafx provides process intelligence and process management platforms including Process360 Live, combining process mining, process design, and simulation. IBPM uses iGrafx for process discovery, journey mapping, and compliance solutions in client engagements.
• IBMcore / flagshipTechnology or IntegrationIBPM has been in partnership with IBM for over a decade, holding Gold Partner status. As a key IBM partner in the region, IBPM provides IBM BAW, IBM watsonx, IBM FileNet, IBM App Connect, IBM DataPower, IBM Instana, IBM Blueworks Live, IBM Cognos, and IBM Process Mining solutions tailored to local legal and regulatory requirements. The partnership is the cornerstone of IBPM's technology stack and go-to-market strategy.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• TCS (Tata Consultancy Services): TCS delivers large-scale enterprise process automation and AI services to global telco, banking, and insurance clients, providing offshore-cost competition against regional IBM partners for multi-country BPM engagements.
• Software AG (webMethods / ARIS): Software AG delivers enterprise integration (webMethods) and BPM/process intelligence (ARIS) platforms competing with IBM App Connect / Blueworks Live / Instana and overlapping with IBPM's ESB Center, AI, and integration practice.
• Capgemini: Capgemini's Business Process Management and AI services target the same European enterprise accounts (telco, banking, insurance, public sector), frequently going head-to-head with regional IBM Gold Partners on major transformation RFPs.
• Accenture: Accenture operates a global Intelligent Automation practice across banking, insurance, telco, and public sector, frequently competing for large BPM/AI transformation programs that IBPM bids on as an IBM Gold Partner.

Direct peers

• Appian: Appian is a low-code process automation and AI platform serving regulated enterprises (banking, insurance, government) with intelligent BPM, claims, and case management — directly overlapping IBPM's vertical mix and target use cases.
• Camunda: Camunda provides a unified process orchestration and BPM platform with strong open-source roots, competing head-on with IBM BAW and offering similar workflow, case management, and integration capabilities that IBPM delivers on the IBM stack.
• Pegasystems: Pega provides a no-code BPM and CRM platform with embedded AI, targeting large banks, insurers, and telecoms — the same verticals IBPM serves with comparable Center-out process automation and decisioning capabilities.

Regional players

• Comarch: Comarch is a major Polish software and systems integrator building its own BPM, ERP, and vertical solutions for telco, banking, and public sector in CEE, competing head-to-head with IBPM for the largest Polish enterprise accounts.

Emerging players

• Signavio (SAP): Signavio, now part of SAP, offers process intelligence, mining, and BPM design tools frequently integrated into IBM-stack consulting engagements, positioning it as a partial overlay competitor to IBPM's iGrafx-led process discovery services.
• Bizagi: Bizagi offers a low-code BPM and intelligent automation platform tailored to digital transformation in mid-market and regulated enterprises, with comparable enterprise-readiness to IBPM's Webcon BPS-augmented delivery.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ibpmsa
• LinkedInlinkedin.com/company/ibpm-pro-s-a-

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IBPM