Global Mediation

What Global Mediation does

Global Mediation Limited is a UK-based private limited company founded in 1999 by Adam Gersch, providing accredited professional mediation services across England, Wales, and Northern Ireland. The company operates seven core service lines: SEND (Special Educational Needs and Disabilities) Mediation, Workplace and Employment Mediation, Business and Commercial Mediation, Family Mediation, Civil and Legal Dispute Mediation, Community Mediation, and a wholly-owned training subsidiary called Global Training. SEND mediation is delivered free to families and funded through contracts with local authorities, while commercial, workplace, family, and civil services are sold on a fee-for-service, quote-based basis to SMEs, national organisations, and individuals. The company cites a 95% resolution success rate and over 20,000 disputes resolved over its 25-year history.

The business model is entirely service-based, with no proprietary AI or technology platform. Supporting infrastructure includes an online client portal (portal.globalmediation.co.uk), PCI-DSS and GDPR-compliant payment processing, ISO 9001 and ISO 27001 certifications, Cyber Essentials certification, and accreditation by the Civil Mediation Council and the College of Mediators. Service delivery is enabled by a team of 7 in-house mediators plus a panel of over 60 external mediators, supported by approximately 15 administrative staff and a 6-person leadership team. Marketing is conducted through the company website, a thought-leadership podcast (Mediation Matters), social media (LinkedIn, Facebook, Twitter), and downloadable resources, with go-to-market via direct enquiries, free consultations, and tendered local authority contracts.

Global Mediation is founder-owned, with no external institutional investment, no parent company, and no subsidiaries beyond Global Training. Revenue is not publicly disclosed. The company is headquartered in London (Molteno House, 302 Regents Park Road, N3 2JX) with a secondary data-protection address in Barnet, and operates UK-wide through its in-house team and panel of accredited mediators.

Name

Global Mediation

Legal name

Global Mediation Limited

Website

https://globalmediation.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Mediation is a UK-based, founder-owned professional services firm founded in 1999 that provides accredited mediation services across SEND, workplace, commercial, family, civil, and community disputes, serving local authorities, SMEs, and individuals through in-house and panel mediators.

Ownership category

akta.pro rank

Product category

Professional Mediation Services

NAICS

Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

Keywords

• Dispute resolution services
• Commercial mediation
• Workplace mediation
• SEND mediation
• Mediation training

Headquarters

HQ city

New Barnet

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Commercial and Civil Mediation Services: Fee-for-service mediation for business, commercial, workplace, civil, and family disputes. Pricing varies by dispute type and complexity. Quote-based for commercial services.
2. SEND Mediation: Special Educational Needs and Disabilities mediation services. Funded by local authorities, free to families. Revenue received from local authority contracts.
3. Training Programmes: Accredited mediation training courses including Foundation Course (6 days), SEND Mediation Training, Professional Practice Days, and Accredited Supervision Course. Revenue from course enrollment fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Global Mediation provides professional, accredited mediation services to help individuals, families, workplaces, businesses, communities, and local authorities resolve disputes across civil, commercial, workplace, family, community, and Special Educational Needs and Disabilities (SEND) matters. The company also runs accredited mediation training programmes through its Global Training subsidiary, including a Foundation Course, SEND Mediation Training, Professional Practice Days, and an Accredited Supervision Course for aspiring and practising mediators.

Product overview

Global Mediation offers a unified portfolio of professional mediation services spanning seven core service lines: Community Mediation, Civil and Legal Dispute Mediation, Workplace and Employment Mediation, Business and Commercial Mediation, SEND Mediation, Family Mediation, and Global Training (accredited programmes for aspiring mediators). These services are unified under a single brand focused on conflict resolution across sectors including education, workplaces, families, and communities. The company also provides supplementary tools including a Client Portal for case management, a Mediation Matters Podcast for educational content, and a Savings Calculator to demonstrate cost benefits of mediation over litigation.

Differentiator

Problem solved

Functional benefit

Brands

• Global Training: Accredited mediation training programmes including Foundation Course in Mediation (six-day programme), SEND Mediation Training, Professional Practice Days, and Accredited Supervision Course. Recognised by Civil Mediation Council and College of Mediators. Operates through globaltraining.uk.

Products and services

• Community Mediation

Quantifiable outcome

• 95% success rate in achieving full or partial resolution
• +3 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Civil Mediation CouncilcoreOthersAccreditation body for civil mediation in the UK. Global Mediation's services and training are accredited by the CMC, providing regulatory credibility and quality assurance for clients and mediators.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ACAS (Advisory, Conciliation and Arbitration Service): Statutory UK body providing free early conciliation for workplace disputes before tribunal. Overlaps with Global Mediation's workplace mediation services and is the dominant public-sector incumbent, particularly for employment tribunal-bound matters.
• Resolution: UK membership body of family law professionals committed to non-confrontational divorce and family dispute resolution. Comparable to Global Mediation's family mediation line as a broad incumbent shaping the family ADR ecosystem, though operating as a professional association rather than a service provider.

Direct peers

• The TCM Group: UK workplace and employment mediation specialist serving HR teams and organisations. Closely comparable to Global Mediation's workplace and employment service line and competes for similar enterprise and public-sector contracts.
• Relate: UK provider of relationship counselling, family mediation, and sex therapy services. Comparable to Global Mediation's family mediation line and competes for similar individual and family clients.
• National Family Mediation (NFM): UK charity providing family mediation services including child contact, separation, and financial matters. Directly comparable to Global Mediation's family mediation service line and competes for legally-aided and private family clients.
• Consensio: UK provider of workplace, employment, and team conflict mediation services. Direct overlap with Global Mediation's workplace/employment line and competes in the same HR and organisational buyer segment.
• CEDR (Centre for Effective Dispute Resolution): The UK's largest alternative dispute resolution body, providing commercial mediation, workplace mediation, and accredited mediator training. Directly comparable to Global Mediation across service lines and target clients, with a longer track record and broader international footprint.
• ICS (In Place of Strife): UK workplace conflict resolution and mediation specialist. Competes directly with Global Mediation in workplace grievance, harassment, and team conflict matters across UK employers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GlobalMediates
• Facebookfacebook.com/GlobalMediation
• LinkedInlinkedin.com/company/global-mediation

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Mediation