Consensio

What Consensio does

Consensio is a London-based workplace mediation and conflict management consultancy providing three integrated service lines: direct workplace and team mediation delivered by accredited neutral mediators, a portfolio of training courses headlined by the OCN-accredited Workplace Mediation Certificate alongside shorter mediation skills, conflict management, communication skills, and CPD courses, and advisory services including conflict coaching and support for organisations setting up internal mediation functions. The company targets UK and international enterprise and public sector clients — including BBC, British Gas, Bupa, Cancer Research UK, Channel 4, NHS Trusts, Prudential, Sony, the United Nations, University of Cambridge, and Westminster City Council — addressing the operational cost and employee wellbeing impact of unresolved workplace disputes, which Acas data places at roughly £28.5bn annually to UK employers.

The underlying technology is intentionally thin: a content-led web platform used for marketing, gated research downloads, and webinar registration, with course delivery conducted in person or via Zoom. There is no proprietary software, AI/ML layer, or digital product; the core 'platform' is the experience and credentials of the founding team and their network of accredited mediators. Distribution is entirely direct, with no third-party resellers or marketplace presence, and lead generation is driven by thought leadership (Forbes, Training Journal, UK Mediation Journal), free 2.5-hour introductory seminars, and a downloadable research paper, all aimed at HR professionals, managers, and senior leaders.

Revenue is generated on a professional services basis across three streams: paid training courses (accreditation and short courses, quote-based), bespoke mediation engagements (workplace, team, and conflict coaching), and tailored in-house corporate workshops delivered on client sites. Pricing is not publicly disclosed; the flagship accredited certificate is sold via booking enquiry, and a freemium tier of complimentary seminars is used as a top-of-funnel conversion mechanism into paid training and consulting work. The company is privately held by co-founders Alex Efthymiades and Anna Shields, with no disclosed institutional funding, parent entity, or subsidiaries.

Name

Consensio

Legal name

Consensio Partners Resolution Ltd.

Website

https://consensiopartners.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Consensio is a London-based workplace mediation and conflict management consultancy delivering accredited training, direct mediation services, and conflict coaching to enterprise and public sector clients including the BBC, NHS, Sony, and the United Nations.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Training Courses: Revenue generated from accredited workplace mediation certificate courses, mediation skills courses, conflict management courses, and communication skills courses. Courses are offered both in-person and online, with some complimentary introductory seminars.
2. Mediation Services: Direct workplace mediation services provided to organizations experiencing conflict situations, including workplace mediation, team mediation, and conflict coaching services.
3. Corporate Workshops and Seminars: Tailored in-house training programs delivered throughout the UK and internationally for corporate clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Consensio is a London-based workplace mediation and conflict management consultancy that delivers neutral third-party mediation services (workplace and team mediation) alongside an accredited training portfolio, including the flagship OCN-accredited Workplace Mediation Certificate, short mediation skills, conflict management, communication skills, and CPD courses. The firm also provides conflict coaching, consultancy to set up internal mediation services, and complimentary introductory seminars for HR professionals, managers, and organisational leaders.

Product overview

Consensio is a workplace mediation and conflict management consultancy offering a comprehensive suite of services. The core offering comprises workplace and team mediation services delivered by expert mediators. Training products include the flagship Accredited Workplace Mediation Certificate (OCN-accredited), along with short mediation skills, conflict management, communication skills, and CPD courses for mediators. Conflict management services encompass internal mediation service setup consultancy and individual conflict coaching. Free complimentary seminars and webinars provide introductory conflict management education. The company is London-based and works with organisations across private, public, and third sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Workplace Mediation Services
• Team Mediation Mediation service focused on resolving conflicts within and between teams, addressing group dynamics and interpersonal tensions for organisations.
• Accredited Workplace Mediation Certificate
• Mediation Skills Courses
• Conflict Management Courses
• Communication Skills Courses
• CPD for Mediators
• Setting up an Internal Mediation Service
• Conflict Coaching Services
• Complimentary Mediation Seminars
• Complimentary Conflict Management Seminars

Quantifiable outcome

• 74% of those who underwent mediation reported that their conflict had been fully or largely resolved
• +3 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• The TCM Group: Leading UK workplace mediation, conflict management, and investigations firm serving FTSE 100 and public sector clients. Closest direct competitor to Consensio across both mediation delivery and accredited training products.
• CMP Resolutions: UK workplace mediation, conflict coaching, and training provider serving private, public, and third-sector organizations. Direct competitor across mediation services and skill-based courses, with a similar premium-client positioning.
• Resolve Mediation: UK workplace mediation charity and training provider with established mediation skills courses. Competes with Consensio for individual mediator training and corporate mediation engagement in the UK market.
• London School of Mediation: UK mediation training provider offering accredited workplace mediation and conflict management courses. Direct competitor for aspiring mediators in the same training market that Consensio addresses with its flagship certification.

Emerging players

• Roffey Park Institute: UK-based management development and leadership training institute offering courses in conflict, change, and interpersonal skills. Adjacent competitor in the same corporate training market with overlapping buyer personas.
• Lane4: UK management and leadership development consultancy with adjacent people-skills training offerings. Competes for corporate L&D budget alongside Consensio's conflict management courses at mid-market and enterprise clients.

Broad incumbents

• Acas (Advisory, Conciliation and Arbitration Service): UK statutory non-departmental public body that provides free workplace mediation, training, and advisory services to employers. Sets much of the public-interest context Consensio operates in, including the widely cited Acas survey data on workplace conflict prevalence.
• Centre for Effective Dispute Resolution (CEDR): Established UK and international ADR organization providing mediation training, accreditation, and dispute resolution services. Overlaps with Consensio in mediation training and accreditation pathways but is much broader in scope across commercial and civil mediation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/_consensio
• LinkedInlinkedin.com/company/consensio

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Consensio