Charlotte Community Health Clinic

What Charlotte Community Health Clinic does

Charlotte Community Health Clinic (CCHC) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) headquartered in Charlotte, North Carolina, founded in 2000 by community volunteers and converting to FQHC status in 2016. It delivers integrated medical, dental, and behavioral health care across three Charlotte clinic locations — the University Clinic (headquarters, 8401 Medical Plaza Dr., Suite 300), the West Clinic (5301 Wilkinson Blvd., housed in the Goodwill Opportunity Campus), and CCHC Express Care (3622 Central Ave., opened 2023) — plus telehealth video visits. Service breadth spans primary and preventive care, chronic disease management, women's health, PrEP/PEP, MAT/Suboxone for opioid use disorder, Ryan White HIV/AIDS care (Title A), reentry healthcare (FIT Program), school-based dental services, free STI testing, colonoscopy education, NC WISEWOMAN cardiovascular screening, YMCA Diabetes Prevention, 340B pharmacy via Avant Pharmacy, and a 24/7 nurse triage line.

CCHC's underlying technology stack is composed of standard, third-party healthcare IT: the MyChart patient portal (provided by Novant Health) for scheduling, messaging and records; Doxy.me for telehealth video visits; and Luma Health for online appointment requests. The clinic has no disclosed proprietary technology or AI/ML capabilities. Its EMR is supplied by Novant Health, which also donates office space, diagnostic imaging for uninsured patients, and financial support. LabCorp provides on-site laboratory services and subsidizes testing for uninsured patients. The model relies on a broad partnership stack (Care Ring, Goodwill of the Southern Piedmont, Mecklenburg County Health Department, Roof Above, Center for Community Transitions, YMCA, NC MedAssist, Charlotte Center for Legal Advocacy, NC Navigator Consortium, Sugar Creek Charter School, Steve Smith Family Foundation) to deliver integrated medical-social care.

Revenue comes from five streams: patient services revenue (Medicaid, Medicare, most major insurance, sliding-scale fees of approximately $25+ per visit); HRSA/HHS federal grant funding as an FQHC; Mecklenburg County Ryan White Title A funding; charitable donations and corporate matching gifts; and 340B pharmacy program economics. CCHC serves uninsured and underinsured individuals, Medicaid/Medicare beneficiaries, children and families, individuals living with HIV/AIDS, formerly incarcerated individuals re-entering society, and multilingual patients from approximately 70 countries speaking more than 30 languages. The patient acquisition go-to-market is community-led: word-of-mouth, partner referrals, school and shelter outreach, social media, and a bilingual website, with no paid advertising. Operations are governed by a community Board of Directors, led since 2016 by CEO Carolyn Allison, MPH, alongside a CMO (Anne Steptoe), COO (Lisa Holmes), Chief Compliance & Nursing Officer (Denequal Brown-Smith), and CFO (Joanne Tyo, since 2022).

Name

Charlotte Community Health Clinic

Legal name

Charlotte Community Health Clinic

Website

https://charlottecommunityhealth.org

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Charlotte Community Health Clinic is a 501(c)(3) Federally Qualified Health Center operating three clinics in Charlotte, NC, delivering integrated medical, dental, and behavioral health care to uninsured, Medicaid/Medicare, and underserved populations regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Offices of Physicians (6211), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

School-Based Health Centers (HLAFAGAG), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health services
• Primary medical care
• Dental health services
• Behavioral health care
• Federally qualified health center

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Patient Services Revenue: Revenue generated from patient visits covered by Medicaid, Medicare, private insurance, and sliding-scale fees paid by uninsured patients based on household income and family size.
2. Federal HHS / Public Health Service Funding: CCHC receives federal funding from the Health Resources and Services Administration (HRSA) through HHS as a Federally Qualified Health Center, with Public Health Service status conferring certain protections and grant support.
3. Ryan White Title A Funding: CCHC is a recipient of Title A funding through Mecklenburg County under the Ryan White HIV/AIDS program, delivering primary medical care, laboratory, dental, vision, mental health, and supportive services to qualifying clients.
4. Donations and Philanthropy: CCHC accepts tax-deductible donations from individuals, corporate matching gift programs, AmazonSmile, Facebook fundraisers, and planned giving to support the clinic's mission of providing care regardless of ability to pay.
5. 340B Pharmacy Program Revenue: Through partnership with Avant Pharmacy & Wellness Center, CCHC participates in the federal 340B drug pricing program, which generates savings that support the clinic's operations and patient care services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels4 records

Core offering

Charlotte Community Health Clinic (CCHC) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) that delivers integrated medical, dental, and behavioral health care across three Charlotte, NC clinic locations and via telehealth. It serves uninsured, underinsured, and government-insured patients on a sliding-scale fee program, and runs specialty programs including medication-assisted treatment for opioid addiction, PrEP/HIV prevention, Ryan White HIV/AIDS services, school-based dental care, and diabetes prevention. The clinic also operates CCHC Express Care for same-day urgent primary care appointments.

Product overview

Charlotte Community Health Clinic operates as a Federally Qualified Health Center (FQHC) offering a comprehensive, integrated healthcare delivery system with three core service lines: Medical Care (primary/preventive care, chronic disease management, women's health), Dental Care (preventive/restorative services), and Behavioral Health (individual therapy, addiction treatment). The clinic also provides extensive add-on programs including telehealth video visits, medication-assisted treatment (MAT/Suboxone), 340B pharmacy program, Ryan White HIV/AIDS services, PrEP/HIV prevention, free STI testing, diabetes prevention (YMCA partnership), colonoscopy education, WISEWOMAN cardiovascular screening, FIT reentry program, school-based dental services, and 24/7 nurse triage line. Patients access services through multiple channels including in-person clinic visits at three locations, telehealth video consultations via Doxy.me, and the MyChart patient portal for appointment management and health information access.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Care Primary and preventive medical care for adults and children, including annual physicals, chronic disease management (diabetes, hypertension), vaccinations, school/sports physicals, women's health services, family planning, PrEP/PEP for HIV prevention, and laboratory and radiology services. Available to uninsured, underinsured, and insured patients on a sliding-scale fee program.
• Dental Care Preventive, restorative, and urgent dental services for children and adults, including cleanings, gum disease treatment, X-rays, fillings, extractions, and root canals. Provided at the West Clinic inside the Goodwill Opportunity Campus and via the School-Based Oral Health Program.
• Behavioral Health Mental health services including individual therapy for children and adults, cognitive behavioral therapy, addiction therapy, grief counseling, trauma therapy, and psychiatric consultations. Delivered by Licensed Clinical Social Workers in-person and via telehealth.
• Telehealth Virtual care options including telemedicine video visits via Doxy.me, teledental consultations, and virtual counseling sessions, allowing patients to receive medical, dental, and behavioral health care remotely.
• CCHC Express Care Same-day urgent primary care appointments for patients age 13 and older. Open Monday and Wednesday 8:00 AM – 6:00 PM and Saturday 8:00 AM – 1:00 PM, providing walk-in episodic care.
• Ryan White HIV/AIDS Services Comprehensive HIV/AIDS care program funded by Title A through Mecklenburg County, providing primary medical care, on-site laboratory testing, dental care, vision care, mental health counseling, transportation assistance, and dedicated patient advocates/social workers for qualifying clients.
• Medication-Assisted Treatment (MAT) Program Opioid addiction treatment combining medication (buprenorphine/Suboxone) and counseling to reduce cravings and withdrawal symptoms for adults 18+ struggling with opioid pain medications or heroin.
• School-Based Oral Health Program Mobile dental unit partnering with Sugar Creek Charter School to provide on-site dental exams, cleanings, X-rays, fluoride treatments, sealants, and referrals for follow-up care for elementary school children.
• 340B Pharmacy Program Federal 340B pharmacy program partnership with Avant Pharmacy & Wellness Center providing discounted medications plus clinical services, medication reviews, diabetes education, pharmacogenetic testing, smoking cessation, immunizations, and health screenings for CCHC patients.
• YMCA Diabetes Prevention Program Lifestyle intervention program helping adults at high risk for type 2 diabetes adopt healthy behaviors through nutrition coaching, physical activity, and weight loss over a year, with a 3-month YMCA membership included.
• Free STI Testing Free sexually transmitted infection testing offered twice monthly at the West Clinic through partnership with Mecklenburg County Health Department; testing also available as part of routine preventive care services.
• PrEP for HIV Prevention Pre-exposure prophylaxis (PrEP) medication for HIV-negative individuals at high risk, reducing HIV risk by 99% when taken daily. Free PrEP is available for uninsured patients through the Mecklenburg County Health Department partnership.
• Colonoscopy Education Class Monthly education class for patients 50+ about colonoscopy procedures taught by Novant Health staff. Uninsured patients who complete the class qualify for a free colonoscopy procedure performed by Charlotte Gastroenterology.
• NC WISEWOMAN Cardiovascular Screening Cardiovascular screening program for low-income women aged 40-64 providing heart disease risk testing, blood pressure/cholesterol/blood sugar screening, personalized health coaching, and healthy living tools.
• Formerly Incarcerated Transition (FIT) Program Reentry program connecting individuals with chronic disease, mental illness, or substance use disorder to healthcare services before and after release from incarceration, in partnership with Center for Community Transitions and multiple agencies.
• 24/7 Nurse Triage Line Around-the-clock triage nurse line allowing patients to call and speak with a nurse for guidance on whether to seek emergency care, schedule a doctor visit, or manage symptoms at home.

Quantifiable outcome

• 26 vaccination events and 5,500 COVID-19 vaccine doses administered in 2021; over 4,000 people vaccinated by August 2022
• +2 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Novant HealthcoreStrategic or Co-development PartnerNovant Health provides CCHC with its Electronic Medical Record (EMR) system, software, hardware, and office space at the University Clinic location. They also donate diagnostic imaging for uninsured patients and provide financial support to CCHC.
• LabCorpcoreStrategic or Co-development PartnerLabCorp provides on-site laboratory services at CCHC's University headquarters and processes samples from the West Clinic. LabCorp also subsidizes the cost of laboratory testing services for CCHC's uninsured patients.
• Goodwill of the Southern PiedmontcoreStrategic or Co-development PartnerCCHC's West Clinic and Dental Clinic are housed at the Goodwill Opportunity Campus (opened 2016), which provides a centralized location for coordinated services including healthcare, job training, financial education, childcare, and legal services.
• Care RingcoreStrategic or Co-development PartnerThrough the Physician Reach Out (PRO) program, Care Ring connects CCHC patients to specialty care providers who volunteer their services at no cost to uninsured patients who cannot afford specialty referrals.
• NC MedAssistcoreStrategic or Co-development PartnerNC MedAssist is a nonprofit pharmacy that provides prescription medications to uninsured and low-income North Carolina residents. CCHC refers patients to MedAssist to ensure access to needed medications.
• Mecklenburg County Health DepartmentcoreStrategic or Co-development PartnerCCHC provides a medical home for patients referred from the Health Department. MCHD also partners with CCHC to provide free STI testing, PrEP for HIV prevention, and healthcare services for homeless individuals.
• Roof AbovecoreStrategic or Co-development PartnerRoof Above (formerly Urban Ministry Center/Men's Shelter of Charlotte) provides CCHC with an outreach nurse two days per week at its Day Services Center and Emergency Men's Shelter, connecting homeless individuals to primary care at CCHC.
• Center for Community TransitionscoreStrategic or Co-development PartnerCCHC partners with the Center for Community Transitions' LifeWorks! program to operate the Formerly Incarcerated Transition (FIT) Program, providing healthcare to individuals with chronic disease, mental illness, and/or substance use disorders as they re-enter society from incarceration.
• Steve Smith Family FoundationcoreStrategic or Co-development PartnerCCHC Express Care opened in 2023 in collaboration with the Steve Smith Family Foundation to provide same-day urgent primary care services. The foundation is also partnered with Daymark Recovery Services on the Smith Family Behavioral Health Urgent Care.
• Avant Pharmacy & Wellness Center (formerly Rx Clinic Pharmacy)coreStrategic or Co-development PartnerCCHC partnered with Avant Pharmacy to enter the 340B Pharmacy Program, a federal initiative providing patients with access to medications, clinical and wellness services, medication reviews, diabetes education, pharmacogenetic testing, smoking cessation, and immunizations at discounted rates.
• Charlotte Center for Legal AdvocacycoreStrategic or Co-development PartnerCCHC partners with the Charlotte Center for Legal Advocacy to help patients apply for Medicaid, Medicare, and ACA marketplace insurance plans. CCLA also assists patients with benefit issues, immigration matters, and consumer protection.
• NC Navigator ConsortiumcoreStrategic or Co-development PartnerNC Navigator Consortium provides certified application counselors who help CCHC patients enroll in Medicaid, Medicare, and ACA marketplace health insurance plans at no cost.
• YMCA of Greater CharlottecoreStrategic or Co-development PartnerCCHC offers the YMCA Diabetes Prevention Program on-site in English and Spanish, helping adults at high risk of type 2 diabetes adopt healthier lifestyles through nutrition coaching, physical activity, and weight loss. The class includes a 3-month YMCA membership.
• Charlotte GastroenterologyminorStrategic or Co-development PartnerUninsured CCHC patients who complete a colonoscopy education class are eligible for a free colonoscopy procedure performed by Charlotte Gastroenterology.
• Sugar Creek Charter SchoolcoreStrategic or Co-development PartnerCCHC has partnered with Sugar Creek Charter School to provide on-site dental exams, cleanings, fluoride treatments, sealants, and X-rays through a mobile dental unit. Children needing further treatment are referred to CCHC's West dental clinic.
• Mecklenburg County (Ryan White Title A)coreStrategic or Co-development PartnerCCHC receives Title A Ryan White funding through Mecklenburg County to deliver comprehensive HIV/AIDS care including primary medical care, laboratory testing, dental, vision, mental health counseling, transportation, and patient advocacy services to qualifying clients.
• UNC Charlotte Levine Scholars ProgramminorStrategic or Co-development PartnerThe Levine Scholars Program at UNC Charlotte places high-achieving students at CCHC for a summer internship, where they work on independent service projects while gaining exposure to community health and nonprofit management careers.
• Davidson Impact FellowsminorStrategic or Co-development PartnerDavidson Impact Fellows are recent Davidson College graduates who spend a year working at CCHC, gaining practical experience in social change while considering future careers in medicine and/or public health.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Family Health Centers of San Diego: Large FQHC network offering integrated medical, dental, behavioral health, and pharmacy services to underserved populations in Southern California — comparable as a multi-site FQHC with similar payer mix and community health mission.
• Piedmont Health Services: North Carolina-based FQHC operating 11 sites across multiple counties with medical, dental, behavioral health, and pharmacy services under a sliding-scale model — directly comparable to CCHC in mission, service mix, and state regulatory context.
• Urban Health Plan: Bronx, NY-based FQHC network offering primary care, dental, behavioral health, and specialty services to medically underserved communities — comparable as a multi-site community health center with similar payer mix and federal funding profile.
• Charles B. Wang Community Health Center: New York City-based FQHC serving Asian American and other underserved populations with multilingual primary care, dental, and behavioral health — directly comparable to CCHC's multilingual, multicultural patient positioning and integrated service model.
• Howard Brown Health: Chicago-based FQHC providing primary care, behavioral health, and specialty services with a focus on LGBTQ+ and underserved populations — comparable as a community health center with diverse funding streams including federal grants and donations.
• Sun River Health: Multi-site FQHC serving communities across New York's Hudson Valley, Long Island, and NYC with primary care, dental, behavioral health, and specialty services — comparable in operating model and multi-site FQHC structure.

Others

• Care Ring: Charlotte-based nonprofit providing care coordination, Physician Reach Out specialty referrals, and health services to uninsured residents — closely aligned mission and overlapping patient population, functioning as both peer organization and formal referral partner.

Regional players

• Cabarrus Health Alliance: Public health authority serving Cabarrus County, NC with primary care, dental, behavioral health, and environmental health services — comparable as a regional safety-net provider in the Charlotte metro-adjacent market.

Broad incumbents

• Atrium Health (Advocate Health): Major Charlotte-headquartered regional health system (now part of Advocate Health) operating hospitals, physician practices, and outpatient facilities across the Carolinas — relevant as the dominant local incumbent whose footprint overlaps CCHC's service area.
• Novant Health: Charlotte-based regional health system that is simultaneously CCHC's primary EMR/space partner and a broader competitor in primary care delivery — relevant as both incumbent and strategic ally in the same metro.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MyCCHC
• Facebookfacebook.com/Cltchc
• LinkedInlinkedin.com/company/charlotte-community-health-clinic-inc
• Instagraminstagram.com/MyCCHC

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charlotte Community Health Clinic