What Tapster does

Tapster BV is a Netherlands-based healthcare SaaS company headquartered in Heteren that builds online platforms for Dutch healthcare client councils (cliëntenraden) and digital day activities (dagbesteding). Its core products are TIM (Tapster Inspraak & Medezeggenschap), an online platform enabling client councils to communicate with dispersed constituencies via newsletters, polls, surveys, agendas, photo directories, and annual reports; DigiDagbesteding, a digital day activity platform co-developed since 2021 with InteraktContour for clients with non-congenital brain injury (NAH) and other care needs; and the Monitor Cliëntmedezeggenschap module, a dashboard providing cross-location visibility into client participation for WMCZ 2018 compliance. The technology stack is web-based, built on Angular, TailwindCSS, NodeJS, and ExpressJS, deployed on Kubernetes, and integrates with Whereby for video, Microsoft Teams, and Exact Online (via the forthcoming Koppel plugin).

The company operates on a SaaS subscription model with seat-based pricing, complemented by consultancy billed at €100/hour, one-time onboarding fees, and add-on SLA tiers. Named customers include Reinier van Arkel, De Viersprong, Cordaan, Ipse de Bruggen, Kwintes, Lentis, Leviaan, PerMens, Triade Vitree, Jeugdbescherming Brabant, InteraktContour, and De Noorderbrug (part of 's Heeren Loo). Go-to-market combines direct enterprise sales via named account managers (Tesse Blaauw for TIM, Thomas van Minnen for DigiDagbesteding, Roy Milder for Monitor), a community-led referral program ("Vrienden van TIM"), and periodic inspiration events with partners. Tapster holds ISO 27001 certification for information security management and operates exclusively in the Netherlands today.

Tapster is a small team (1–10 employees) with no disclosed external funding, is founder-controlled, and earns its living primarily from Dutch healthcare and welfare subscriptions. Recent strategic activity includes a multi-year DigiThuis extension with InteraktContour (February 2026), launches of the SamenSpelen multiplayer gaming module (July 2026), the AI-assisted TIM annual-report feature (January 2026), the Activiteiten Delen cross-organization activity sharing module (2025), and the Koppel Outlook plugin for Exact Online (May 2026), which represents a deliberate first step outside healthcare into the broader Dutch SMB market.

Name

Tapster

Legal name

Tapster BV

Website

https://tapster.nl

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Tapster BV is a Netherlands-based healthcare SaaS company providing TIM (client council platform) and DigiDagbesteding (digital day activities) to over 30 Dutch zorg en welzijn organizations, with seat-based subscriptions, ISO 27001 certification, and a 2026 expansion into SMB productivity tools.

Ownership category

akta.pro rank

Headquarters

HQ city

Heteren

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription (SaaS): Tapster offers its software primarily as a subscription (abonnement) model. Services are provided in the form of subscriptions, typically with a 12-month contract term, 30-day cancellation notice, and automatic renewal. Pricing is based on the number of Users (seat-based). Subscriptions include onboarding, configuration, and support costs as one-time upfront fees. Additional users and expanded functionality can be added to the subscription at any time, billed at prevailing rates.
2. Professional Services & Consultancy: Consultancy and organizational advisory services are billed monthly in arrears at agreed hourly rates. Remote work (from Tapster office) is charged at €100/hour excl. VAT; on-site work is also €100/hour with a minimum of 3 hours per visit plus €0.40/km travel costs. Additional work caused by client delays (meerwerk) is billed at prevailing hourly rates.
3. SLA and Extended Support: Enhanced SLA levels and additional service features are offered as add-on extensions to the core subscription, which can be upgraded at any time. Downgrading is only possible at the end of the subscription term.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Tapster provides SaaS platforms for Dutch healthcare organizations: TIM enables client councils (cliëntenraden) to communicate with their constituency through newsletters, polls, surveys, and annual reports; DigiDagbesteding offers digital day activities as an online supplement to physical day services, including the SamenSpelen gaming module; and Monitor Cliëntmedezeggenschap provides dashboard visibility into client participation across locations. A planned Koppel product extends the offering into an Outlook plugin for Exact Online aimed at Dutch SMBs.

Differentiator

Problem solved

Functional benefit

Brands

• TIM: Online platform for client councils (cliëntenraden) in healthcare to communicate with their constituents, share information, conduct polls and surveys, and manage newsletters and annual reports.
• DigiDagbesteding
• Monitor Cliëntmedezeggenschap
• Koppel
• SamenSpelen

Products and services

• TIM (Tapster Inspraak & Medezeggenschap) Online platform for client councils (cliëntenraden) in Dutch healthcare organizations (mental health, disability care, youth care, elderly care) to communicate with their constituency (achterban). Features include posting messages, newsletters, polls, surveys, agenda management, photo directories, and annual report generation with AI writing assistance. Supports compliance with WMCZ 2018 (Wet medezeggenschap cliënten zorginstellingen).
• DigiDagbesteding Digital day activity platform enabling Dutch healthcare organizations to offer online group activities (livestreams, creative sessions, shared games) as a supplement or alternative to physical day services. Includes activity catalogues, activity rooms, planners, the SamenSpelen gaming module, and the Activiteiten Delen cross-organization activity sharing module. Targets clients who cannot attend physical day services due to transport, physical limitations, overstimulation, or low energy.
• Monitor Cliëntmedezeggenschap Dashboard module within TIM that provides visibility into how client participation is organized across locations. Automates annual surveys, tracks council members (raadsleden), support staff, and contact persons, and generates reports for audits and HKZ certification. Offered with a one-time setup fee of €895 and a €69/month subscription.
• SamenSpelen Gaming module within DigiDagbesteding that allows facilitators to launch shared games (word searches, sudoku, quizzes, bingo) with one click during digital day care activities. All participants see the same game simultaneously with no preparation required, supporting synchronous group engagement in digital day care settings.
• Koppel Outlook plugin for Exact Online that automatically archives emails to the correct customer record, synchronizes contacts, and enables time tracking. Targeted at Dutch SMBs (e.g., accounting firms, trading companies, project-oriented businesses, marketing agencies) that use Exact Online for financial administration and Outlook for email. Represents Tapster's expansion beyond healthcare into the broader SMB market.

Quantifiable outcome

• De Noorderbrug clients actively participate in activities organized by InteraktContour via the cross-organization activity sharing module
• +2 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered minor and core.

• De Noorderbrug (part of 's Heeren Loo)minorStrategic or Co-development Partner · 1 January 2025De Noorderbrug, part of 's Heeren Loo, is a pilot partner in the DigiThuis collaboration. Their clients actively participate in activities organized by InteraktContour via the activity sharing module on DigiDagbesteding. They presented the first results of the pilot at the inspiration event in 2025.
• InteraktContourcoreStrategic or Co-development Partner · 1 January 2021InteraktContour is Tapster's primary co-development partner for DigiDagbesteding since 2021. Together they developed the digital day activity platform, which has grown into a mature product serving clients with non-congenital brain injury (NAH). InteraktContour also acts as a pioneer in sharing activities with other organizations via the platform. In February 2026, they signed a multi-year agreement (mehrjarenovereenkomst) to continue and expand the DigiThuis program.
• ArteveldehogeschoolminorStrategic or Co-development PartnerArteveldehogeschool (Belgium) conducted research on digital day activities and gave special attention to InteraktContour and Tapster's DigiDagbesteding platform in their findings. This brought Tapster recognition in Belgium.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Nedap Healthcare: Large Dutch technology group whose Ons suite provides electronic client records, rostering, and participation tooling for care organizations. Comparable as the dominant incumbent vendor in Dutch long-term care whose broad portfolio (including client-council functionality) overlaps Tapster's TIM and Monitor modules.
• Chipsoft: Leading Dutch clinical/hospital information system vendor (HiX) used across most Dutch hospitals. Comparable as the major incumbent in Dutch healthcare IT whose integrated EHR and care-portfolio breadth sets the structural ceiling for adjacent SaaS like Tapster's client engagement and day-activity offerings.
• PinkRoccade Healthcare: Dutch vendor of administrative and care software for healthcare and welfare organizations, including client, HR, and finance modules. Comparable as a broader Dutch healthcare administration platform whose general-purpose tooling competes for the same institutional budget Tapster targets with TIM and Monitor.

Direct peers

• Minddistrict: Dutch e-health platform for mental healthcare providers offering online modules, screenings, and client journeys. Comparable as another Amsterdam/Netherlands-headquartered SaaS serving healthcare clients with subscription-based digital tools, operating in adjacent care verticals (GGZ, youth care).
• Luscii: Dutch digital health SaaS that delivers virtual care and remote patient monitoring apps to hospitals, GGZ institutions, and care organizations. Highly comparable as a small-to-mid Dutch healthcare SaaS selling into the same institutional buyer base (ziekenhuizen, GGZ, VVT) with a similar land-and-expand motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tapster