CarivaCare

What CarivaCare does

CarivaCare, Inc. is a US-based B2B services company that provides 24/7 workplace injury reporting and nurse triage services to employers, insurance brokers, third-party administrators (TPAs), Joint Powers Authorities (JPAs), and public entities. The program was launched in 2008 at the request of a General Electric division and has since been rebranded and expanded; the company is privately held as a subsidiary of LJR Holdings, Inc. and is headquartered in Sacramento, California, serving clients nationwide across employer sizes ranging from 5 to 500,000 employees. The company employs 11-50 people and is CCPA-compliant with California Small Business Enterprise (SBE) certification.

The company's core product is a telenursing platform that connects injured employees with registered triage nurses who apply Schmitt-Thompson telephonic triage protocols — widely regarded as the gold standard in telephone triage — to assess injuries, provide self-care advice for non-emergent cases, and direct employees to appropriate care levels. The platform is complemented by Workers' Compensation FNOL (First Notice of Loss) reporting, Mobile First Aid Support Services for on-site treatment of non-critical injuries, Employee Absence Reporting, and a Customer Incident and Complaint Reporting service. A COVID-19 Support Program and a Private Labeling Program (for white-label resale) round out the product surface. CarivaCare uses a proprietary 'Name Your Pain™' assessment scale on employee wallet cards, fields native Spanish-speaking triage staff, and maintains 24/7 translation services for hundreds of languages.

CarivaCare generates revenue through subscription-based, multi-year contracts priced against employer size and program scope. The company reports that its customized programs reduce workers' compensation claims by an average of 38% and that approximately 38% of inbound calls do not convert into claims. Go-to-market blends direct enterprise sales (phone, email, HubSpot-driven demo scheduling) with channel partnerships through insurance brokers, TPAs, JPAs, and private-label partners. Key validated customers include Encompass (a TPA serving an 18,000+ employee hospital and university system) and the California Restaurant Association's member restaurants. Pricing is not publicly disclosed; proposals are tailored to employer size and program requirements.

Name

CarivaCare

Legal name

CarivaCare, Inc.

Website

https://carivacare.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

CarivaCare provides 24/7 workplace injury reporting and nurse triage services to US employers using Schmitt-Thompson protocols. The company reduces workers' compensation claims by an average of 38% across employers of 5 to 500,000 employees via subscriptions and channel partners.

Ownership category

akta.pro rank

Product category

Occupational Health Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industry

Diagnostic & Triage Decision Support (HLACAGAA)

Keywords

• Nurse triage services
• Workplace injury reporting
• Workers compensation triage
• Occupational health services
• Claims management support

Headquarters

HQ city

Causeway Bay

HQ country

Hong Kong SAR China

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Nurse Triage Services: 24/7 nurse triage and workplace injury reporting services provided to employers to reduce workers' compensation claims. Pricing is customized based on employer size and program requirements.
2. Mobile First Aid Support Services: On-site first aid services dispatched to workplace locations for non-critical injuries. Services included in CarivaCare invoice.
3. Workers' Compensation FNOL Reporting: First Notice of Loss reporting services provided 24/7 by trained staff to gather incident information and deliver reports to insurance carriers and stakeholders.
4. COVID-19 Support Program: Enhanced triage program to address employer and employee concerns related to COVID-19 exposures or symptoms, added as an extension to existing programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

CarivaCare provides 24/7 nurse triage and workplace injury reporting services that connect employees with Registered Triage Nurses using Schmitt-Thompson telephonic triage protocols and nationally recognized medical algorithms to direct injured workers to appropriate care levels. The company also delivers Workers' Compensation FNOL reporting, mobile first aid dispatch, employee absence reporting, customer incident/complaint reporting, a COVID-19 support program, and private label capabilities, all sold primarily to employers, insurance brokers, TPAs, JPAs, and public entities as recurring subscriptions.

Product overview

CarivaCare offers a unified suite of workers' compensation services centered on its 24/7 Nurse Triage & Workplace Injury Reporting platform. The core offering is complemented by Workers' Compensation FNOL Reporting for first notice of loss processing, Mobile First Aid Support Services for on-site treatment of non-critical injuries, and a COVID-19 Support Program. The company also provides a Private Labeling Program for partners. All services operate 24/7, utilize Schmitt-Thompson telephonic triage protocols, and support both English and Spanish (native speakers plus translation services for hundreds of languages). The platform delivers CareReports to stakeholders and can integrate with claims systems and state form submissions.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Nurse Triage & Workplace Injury Reporting Core 24/7 nurse triage service connecting employees with Registered Triage Nurses to report workplace injuries, receive medical guidance, and be directed to appropriate care levels. Uses Schmitt-Thompson telephonic triage protocols as the clinical decision-making framework. Targeted at employers of all sizes (5 to 500,000 employees), insurance brokers, TPAs, and public entities.
• Workers' Compensation FNOL Reporting First Notice of Loss reporting service provided 24/7 by trained staff who gather employer, employee, and injury information and deliver reports via email/fax to insurance carriers and company stakeholders. Average call time is 9 minutes.
• Mobile First Aid Support Services On-site first aid service where technicians are dispatched to employee work sites for non-critical injuries such as abrasions, lacerations, burns, sprains, and strains, eliminating the need for clinic visits for appropriate cases. Service is included in the CarivaCare invoice.
• COVID-19 Support Program Enhanced triage service addressing employer and employee concerns related to COVID-19 exposures or symptoms. Includes protocol guidance, testing recommendations, and reporting for potential work-related illness claims. Added as an extension to existing programs.
• Private Labeling Program White-label service allowing partners to customize reports, use vanity phone numbers, and offer CarivaCare services under their own brand identity. Referenced as a revenue model stream for partners.
• Employee Absence Reporting Service providing employees with a dedicated phone number to reach fully trained agents who gather absence information and immediately notify the employer.
• Customer Incident and Complaint Reporting Service allowing customers to report incidents or complaints either with contact information or anonymously, giving businesses the opportunity to receive, respond to, and act on the information provided.

Quantifiable outcome

• Workers' compensation claims reduced by an average of 38%
• +5 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• California Restaurant AssociationminorStrategic or Co-development PartnerAssociation partnership providing nurse triage services to California Restaurant Association member restaurants. Members have access to 24/7 workplace injury reporting and workers' compensation support.
• State of California (DGS)coreOthersCertified as a Small Business Enterprise (SBE) by the State of California Department of General Services.
• EncompasscoreChannel Partner/ Reseller/ DistributorEncompass is a TPA that partners with CarivaCare to provide 24/7 injury hotline services to their large hospital and university system clients with 18,000+ employees. Prior to partnership, injury reporting took up to 15 days; now claims are added same day.
• General Electric DivisioncoreStrategic or Co-development PartnerOriginal program was started in 2008 at the request of one of the General Electric divisions. The program originated from this partnership and has since expanded to serve employers of all sizes.

Scale indicators7 records

Recent moves6 records

Expansion highlights8 records

Broad incumbents

• Amwell: Amwell provides enterprise telehealth platforms serving health systems, payers, and employers. While not workers' comp specific, it has begun serving employer and payer use cases including triage hotlines, providing indirect competition.
• One Call Care Management: One Call (formerly part of One Call Care Management) provides specialty managed care services for workers' comp including telehealth triage and clinical support. Direct overlap in work injury triage with broader diagnostics and specialty network services.
• Teladoc Health: Teladoc is a large telehealth incumbent offering general medical, behavioral health, and specialty virtual care. It is broadening into employer workers' comp and injury management use cases, creating indirect competitive pressure on CarivaCare.
• CorVel Corporation: CorVel is a publicly traded national provider of workers' comp managed care services including nurse triage, claims management, and integrated disability management. Broader portfolio than CarivaCare but competes head-to-head in employer nurse triage and FNOL services.
• Concentra (Select Medical): Concentra operates occupational health clinics and employer services including injury care and telehealth triage. A much larger incumbent with in-person clinic footprint plus telephonic services that overlap with CarivaCare's workplace injury focus.
• Sedgwick: Sedgwick is a leading global provider of claims management and managed care services including workers' comp nurse triage, absence management, and integrated care. A broader incumbent with overlapping employer-facing services.

Direct peers

• Medcor: Medcor provides 24/7 nurse triage for workplace injuries and occupational health services using proprietary algorithms, serving employers nationwide. Very direct overlap with CarivaCare's core service, including telephonic triage, injury reporting, and employer-funded workers' comp cost reduction.
• Axiom Medical: Axiom Medical delivers workplace injury case management, telehealth nurse triage, and OSHA compliance services to employers and TPAs. Direct overlap with CarivaCare's 24/7 nurse triage and workers' comp FNOL reporting offerings.
• TMHP Services (TRISTAR): TRISTAR is a managed care services company providing 24/7 nurse triage, claims management, and utilization review for workers' comp, auto, and disability claims. Direct overlap with CarivaCare's 24/7 nurse triage and FNOL services.

Emerging players

• Health Advocate (West Corporation): Health Advocate provides employee assistance programs and clinical support hotlines for employers, including nurse advice lines. Overlaps with CarivaCare's 24/7 advice line offering but spans broader employee health and benefits navigation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/carivacare
• Facebookfacebook.com/carivacare
• LinkedInlinkedin.com/company/carivacare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CarivaCare