Gevekom

Contact Center Servicesgevekom.de

Gevekom is a German call and contact center service provider based in Dresden, operating as gevekom GmbH. The company delivers outsourced customer service and direct marketing support to enterprise clients, positioning itself as 'a better place to work' to drive service quality and client revenue outcomes.

Company typePrivate
Founded2006
HeadquartersDresden, Germany
Headcount1,001–5,000
GTM typeB2B
OfferingServices

What Gevekom does

Gevekom (legal entity: gevekom GmbH) is a German call and contact center service provider headquartered in Dresden, operating under the 'gevekom Call- und Contactcenter' brand. Founded in 2006 and structured as a private GmbH (Gesellschaft mit beschränkter Haftung), the company employs 51–100 staff and delivers outsourced customer service and direct marketing support to enterprise clients. The stated value proposition — 'first-class customer service for high revenues' (Erstklassiger Kundenservice für hohe Umsätze) — positions service quality as the core commercial driver for client outcomes.

The company's primary differentiation lever, as reflected in its logo tagline ('Your better place to work'), is employer branding and workforce retention in a labor-intensive industry. The only documented enterprise engagement is with Run Real Estate, which tested Gevekom's contact center services at the Dresden facility. No proprietary technology, AI/ML capabilities, software platform, integration ecosystem, or partner network is disclosed in available sources, indicating a labor-based delivery model rather than a technology-enabled offering. Pricing, contract structures, and revenue mechanics are not publicly disclosed.

Gevekom operates as an independent private company with no disclosed external investors, parent, subsidiaries, or M&A history. Operational evidence — an active website and a 'People / Finde deinen Job' recruitment section — indicates continued operation and ongoing hiring, but provides no signal on revenue trend, headcount delta, or growth trajectory. The data set is thin on customer logos, segment mix, partnerships, awards, certifications, and geographic expansion, limiting competitive positioning analysis primarily to the employer-brand axis.

Gevekom firmographics

Firmographics

Name: Gevekom
Legal name: gevekom GmbH
Website: https://gevekom.de
Company type: Private
Founded year: 2006
Operating status: Operating
Headcount range: 1,001–5,000 employees
Short description: Gevekom is a German call and contact center service provider based in Dresden, operating as gevekom GmbH. The company delivers outsourced customer service and direct marketing support to enterprise clients, positioning itself as 'a better place to work' to drive service quality and client revenue outcomes.
Ownership category
akta.pro rank

Gevekom industry classification

Industry

Product category: Contact Center Services
NAICS: Telephone Call Centers (56142)
akta.pro primary industry: General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

Call center services
Contact center outsourcing
Customer service solutions
Direct marketing services
Inbound customer support

Where Gevekom is headquartered

Location

Headquarters

HQ city: Dresden
HQ country: Germany
HQ region: Europe

Offices1 record

Markets served

Gevekom business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Gevekom product offering

Product offering

Core offering

Gevekom operates a call and contact center service in Dresden, Germany, delivering first-class customer service on behalf of business clients to support high revenue outcomes. The company provides outsourced customer service and contact center operations as its core offering, branded as "gevekom Call- und Contactcenter."

Product overview

Gevekom operates as a call and contact center service provider. The company offers customer service solutions through its core gevekom Call- und Contactcenter offering, which focuses on delivering first-class customer service to drive high revenue outcomes for clients.

Differentiator

Problem solved

Functional benefit

Products and services

gevekom Call- und Contactcenter

Companies that use Gevekom

Customer profile

Named customers1 record

Ideal customer profiles1 record

Gevekom technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Gevekom partnerships and signals

Strategic signal

Recent moves3 records

Expansion highlights1 record

Gevekom competitors and assessment

Company assessment

Broad incumbents

Webhelp (now Concentrix): Webhelp, now part of Concentrix, is one of the world's largest BPO and customer experience outsourcers with significant German-market delivery. Comparable to Gevekom on offering multilingual contact center services, but operates at vastly larger scale as a global incumbent rather than a local specialist.
Teleperformance: Teleperformance is a global BPO leader providing customer experience management and contact center services across markets including Germany. Comparable as a direct competitor in voice contact center services but with global scale and a much broader portfolio than Gevekom.
Capita Customer Management: Capita Customer Management is a major European BPO/contact center provider serving enterprise clients across verticals. Comparable to Gevekom on inbound customer service offering but with broader portfolio, larger scale, and broader geographic reach.
Sitel (Foundever): Foundever (formerly Sitel Group) is a global BPO and customer experience outsourcer offering contact center operations across Europe. Comparable to Gevekom as a competitor in voice-led customer support but operating at much larger scale and with multichannel capacity.
Majorel (now Concentrix): Majorel, now part of Concentrix, is a major European customer experience BPO with strong presence in Germany. Overlaps with Gevekom in delivering German-language customer service from nearshore and onshore locations.

Direct peers

Competence Call Center (CCC): Competence Call Center (CCC) is an Austria-headquartered BPO contact center operator with sites in Germany serving German-speaking enterprise customers across inbound customer service, outbound sales, and technical support. Directly comparable to Gevekom as a DACH-region, mid-sized call and contact center specialist.
Buwschäft Communication: Buwschäft Communication is a German contact center operator providing sales, service, and retention campaigns. Comparable to Gevekom on being a German-market, mid-sized outbound/inbound call center BPO.
D+S communications: D+S communications is a German omnichannel contact center and customer experience specialist serving enterprise clients across multiple verticals with inbound, outbound, and back-office support. Comparable to Gevekom on geography, German-language delivery, and SME-to-mid-market customer focus.
SNT Deutschland: SNT Deutschland is a German contact center and customer relationship management provider offering inbound hotlines, outbound campaigns, and back-office services. Directly comparable to Gevekom as a mid-sized, German-market voice and customer service BPO.

Regional players

FCR Media Services: FCR Media Services is a German contact center focused on sales-oriented outbound campaigns and customer service for SMEs and consumer brands. Comparable to Gevekom's revenue-outcome, German-market customer service focus but with sales/marketing specialization.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

Gevekom financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Gevekom leadership team

Management profile

Number of profiles

Gevekom funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Gevekom M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gevekom

What does Gevekom do?

Is Gevekom a public or private company?

Gevekom is a private company. It is classified as unknown and is currently operating.

When was Gevekom founded?

Gevekom was founded in 2006. It employs 1,001 to 5,000 people.

Where is Gevekom based?

Gevekom is headquartered in Dresden, Germany, in the Europe region.

Who are Gevekom's main competitors?

Broad incumbents on record are Webhelp (now Concentrix), Teleperformance, Capita Customer Management, Sitel (Foundever) and Majorel (now Concentrix). Direct peers are Competence Call Center (CCC), Buwschäft Communication, D+S communications and SNT Deutschland. FCR Media Services is listed as a regional player.

Does Gevekom have an API?

No public API is recorded for Gevekom.

What industry is Gevekom in?

Gevekom's product category is Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 56142.