Installation Service Group

What Installation Service Group does

Installation Service Group (ISG) is a privately held logistics and project services provider headquartered in Windermere/Orlando, Florida, specializing in FF&E (Furniture, Fixtures, and Equipment) for hospitality, healthcare, sports/entertainment venues, and new commercial construction projects. Founded by Tom Murray and operating since 1993, ISG offers an integrated service stack including freight forwarding, warehousing via a centralized free trade zone facility, installation according to floor plans, commercial renovation, and on-site quality supervision. Its proprietary web-based Asset Control System provides customers with global visibility of FF&E inventory from purchase order through installation, functioning as the operational backbone that ties warehousing, delivery scheduling, and on-site execution together.

ISG generates revenue primarily through project-based professional services and managed warehousing engagements, with no publicly disclosed pricing. The company pursues enterprise customers through a regional field sales model covering the Atlanta, DC/NY/Mid-Atlantic, and TX/Mid-Southwestern territories, supported by participation in NEWH industry tradeshows and a project portfolio website. Notable customers include Marriott, Hilton, Wyndham Vacation Ownership, Omni Hotels, Miami Marlins, the NFL's San Francisco 49ers (Levi's Stadium), and Advent Health. The firm is founder-controlled with a small management team of 11-50 employees and operates a subsidiary, Renovation Services Group (RSG), that delivers interior and exterior renovation services to hospitality and commercial retail clients.

Name

Installation Service Group

Legal name

Installation Service Group

Website

https://isg.cc

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Installation Service Group is a privately held Florida-based FF&E logistics and installation provider serving enterprise hospitality, healthcare, sports venues, and commercial construction clients, combining warehousing, freight, proprietary asset-tracking technology, and on-site installation under one project-managed service.

Ownership category

akta.pro rank

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. FF&E Installation Services: Core revenue stream from receiving and installing soft and case goods, furniture, fixtures, artwork and equipment for renovation and new construction projects. Services include unpacking, discarding packing materials, installation to floorplans, and final walk-through with customer.
2. Warehousing and Logistics Management: Warehouse services including freight forwarding, tracking, expediting, and safe storage of inventory. Revenue generated from storage, handling, and inventory management services with global network of warehouses.
3. Commercial Remodel and Renovation Services: Renovation services for hospitality and commercial retail industries including interior and public space remodeling, guest rooms, corridors, and exterior finishing.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Installation Service Group (ISG) is a logistics solution provider that receives, warehouses, tracks, delivers, and installs furniture, fixtures, artwork, and equipment (FF&E) for hospitality, healthcare, sports/entertainment venues, and commercial new construction and renovation projects. Through its Renovation Services Group (RSG) subsidiary, ISG also performs interior, exterior, and public space commercial remodel and renovation work.

Product overview

Installation Service Group (ISG) is a logistics solution provider offering a portfolio of integrated services for FF&E (furniture, fixtures, and equipment) projects. The core offering consists of Asset Management Solutions (web-based asset control system), Installation Services, Commercial Remodel & Renovation, FF&E Logistics, Warehousing Services, Quality and Detail Control, and Renovation Services. The proprietary Web-Based Asset Control System serves as the technology platform enabling customers to track and manage FF&E inventory from purchase order through installation. These services are designed to work together, with warehousing providing centralized free trade zone storage, quality control ensuring on-site supervision, and the asset management system providing global visibility across all logistics and installation activities.

Differentiator

Problem solved

Functional benefit

Brands

• Renovation Services Group (RSG): Renovation services for hospitality and commercial retail industries focused on North American market.

Products and services

• FF&E (Furniture, Fixtures & Equipment) Logistics One-stop turn-key source for complete FF&E logistics including domestic and international transportation, full truckload/LTL service, US customs brokerage, logistics management, global warehouse network, delivery, and installation for hospitality, healthcare, office, and new construction sectors.
• Installation Services Receives new furniture at ISG's warehouse or the customer's loading dock, unpacks items, discards packing materials, and installs furniture according to the customer's floor plan and schedule with accurate time estimates and final customer walk-through.
• Warehousing Services Centralized warehouse operating as a free trade zone providing freight forwarding, tracking, expediting, and safe storage of inventory, with a worldwide online inventory management system offering increased visibility of all goods.
• Asset Management Solutions Complete web-based asset control system providing global access and visibility of FF&E inventory from purchase order through installation, including tracking, coding, warehouse and staging, project coordination, and final walk-through services.
• Commercial Remodel & Renovation (RSG) Renovation services for hospitality and commercial retail industries through Renovation Services Group (RSG), focused on the North American market, covering interior and public space remodeling, guest rooms, corridors, exterior finishing, paint/vinyl/carpet, wood/tile flooring, cabinetry, millwork, bathroom vanities, shower doors, lighting, plumbing fixtures, and budgeting and scheduling.
• Quality and Detail Control On-site supervision and quality control services delivered by full-time superintendents, ensuring consistent design detail including cabinet and electronic fitting, furniture size and upholstery, drapery and blind measurement, table/desk/chair heights, and accessory and decor placement to maintain brand standards.
• Renovation Services Renovation services covering full-service room renovation, public space renovation, arena and concert venues, and commercial projects.

Quantifiable outcome

• Complete global access and visibility of FF&E inventory from purchase order to installation
• +1 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Sports & The ArtscoreStrategic or Co-development PartnerISG works in conjunction with Sports & The Arts on major venue installations. This partnership has resulted in artwork installations at Marlins Stadium (500+ pieces), Amway Center (140+ original artwork pieces and 200+ museum quality photography), and Levi's Stadium (artwork, photography, and memorabilia celebrating 49ers history). Sports & The Arts curates the collections while ISG handles logistics, warehousing, and professional installation.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Total Plan: Total Plan offers FF&E planning, procurement, installation, and warehousing for hospitality and senior living projects. It is comparable to ISG in coordinating end-to-end FF&E delivery for hotel and healthcare customers.
• Rock It Cargo: Rock It Cargo specializes in time-sensitive logistics for entertainment, sports, and live event industries. It is directly comparable to ISG's venue and arena work, where tight timelines, high-value items, and event-driven delivery are critical.
• EQ Hospitality: EQ Hospitality provides FF&E procurement, warehousing, and installation services for hotels and developments. It is a direct competitive peer to ISG in the FF&E logistics and installation segment.
• Project Services Group: Project Services Group provides FF&E procurement, installation, and project management services for hotels, resorts, and senior living. It is one of the closest direct competitors to ISG in turnkey FF&E logistics for hospitality and healthcare.
• Premier Installations: Premier Installations delivers furniture and equipment installation, warehousing, and project coordination for hospitality and commercial projects. It overlaps ISG in furniture receiving, installation, and renovation support for hotels and large venues.
• Hospitality Furniture Solutions: Hospitality Furniture Solutions provides FF&E procurement, warehousing, and installation for hotels and resorts. It is comparable to ISG in logistics and field installation services for the hospitality FF&E market.
• Stage Right Rigging: Stage Right Rigging provides rigging, installation, and logistics services for entertainment venues, theaters, and arenas. It is a competitor to ISG in venue installation work, particularly for high-profile sports and entertainment facilities.
• Hospitality Services International: Hospitality Services International provides FF&E logistics, warehousing, and installation services for hotels and resorts. It competes with ISG in providing turnkey FF&E supply chain solutions for large-scale hospitality renovations and new builds.

Broad incumbents

• Arpin International Group: Arpin International Group is a large, established household goods and logistics mover with warehousing and freight forwarding capabilities. It is comparable to ISG in warehousing and freight management, though Arpin serves a broader customer base including residential and corporate relocation.
• ImageFIRST: ImageFIRST is a large, established provider of linen, uniform, and textile rental services for hospitality and healthcare. While not a direct FF&E peer, it sells into the same enterprise hospitality and healthcare customers as ISG and competes for similar facilities-management wallet share.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/InstallationServiceGroup
• LinkedInlinkedin.com/company/isg---installation-service-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Installation Service Group