All Ears

What All Ears does

All Ears is a Danish social enterprise telemarketing company headquartered in Glostrup, Denmark, founded in 1995 with a dual mission of commercial telephone services and employment creation for visually impaired people. The company delivers inbound and outbound voice services — including fundraising, meeting booking, customer retention, care calls, service calls, lead generation, sales support, and inbound reception — to a customer base spanning major Danish and international NGOs (such as Læger uden Grænser, WWF, UNHCR, and Save the Orangutan) and commercial enterprises (such as DSB, Novo Nordisk IT, GF Forsikring, and Projectum). Its operating model is built around a workforce in which approximately 60% of employees are blind or visually impaired and an additional 15% have other disabilities, supported by assistive technology including screen reading and text magnification software.

Name

All Ears

Legal name

All Ears

Website

https://all-ears.dk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

All Ears is a Danish social-enterprise telemarketing firm founded in 1995, employing approximately 60% visually impaired staff to deliver fundraising, meeting booking, and customer retention voice services to NGOs and commercial enterprises in Denmark.

Ownership category

akta.pro rank

Headquarters

HQ city

Glostrup

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telemarketing Services: Revenue is generated through providing telemarketing services including fundraising, meeting booking, customer retention, care calls, service calls, and survey execution. They work with both charitable organizations and commercial companies, creating customized business cases and pricing models for each client.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

All Ears is a Danish social enterprise telemarketing company that delivers telephone-based services — fundraising, meeting booking, customer retention, care calls, service calls, inbound reception, sales support, and lead generation — primarily to NGOs, charitable organizations, and commercial enterprises in Denmark. Approximately 60% of its phoners are blind or visually impaired, combining commercial telemarketing operations with a social mission of employing people with visual impairments.

Product overview

All Ears is a social economic telemarketing company offering a unified portfolio of telephone-based services: Fundraising for NGOs and charitable organizations, Mødebooking (Meeting Booking) to fill sales calendars, Kundefastholdelse (Customer Retention) through loyalty calls and surveys, Omsorgskald (Care Calls) for compassionate outreach, Servicekald (Service Calls) for customer support, Inbound Services for reception and member service, Salgssupport (Sales Support) for B2B and B2C telemarketing, and Leadgenerering (Lead Generation) for producing qualified leads. The company operates with a social mission, employing approximately 60% visually impaired or blind staff, making it a unique player in the Danish telemarketing market since 1995.

Differentiator

Problem solved

Functional benefit

Products and services

• Fundraising Telephone-based fundraising services for NGOs and charitable organizations, including donor outreach, supporter engagement, and donation solicitation campaigns designed to deliver quick ROI on each krone invested.
• Mødebooking (Meeting Booking) Appointment scheduling and calendar filling services for B2B and B2C sales teams, connecting businesses with potential clients through outbound phone campaigns to keep sales calendars full.
• Kundefastholdelse (Customer Retention) Customer loyalty and retention programs including 'love calls' and satisfaction surveys to maintain and strengthen customer relationships, recognizing that retaining an existing customer is far cheaper than acquiring a new one.
• Omsorgskald (Care Calls) Compassionate outreach calls for organizations and public institutions, including care and safety calls deployed during the COVID-19 pandemic.
• Servicekald (Service Calls) Customer service phone support for organizations handling inquiries, complaints, and general assistance as part of inbound support engagements.
• Inbound Services Reception, customer service, and member service solutions including welcome greetings, queue management, wait music, and information collection and registration.
• Salgssupport (Sales Support) Outbound and inbound sales assistance including B2B and B2C telemarketing, market analysis, and survey execution.
• Leadgenerering (Lead Generation) Qualified lead generation services for both charitable organizations and commercial enterprises, producing warm, well-researched leads.

Quantifiable outcome

• Quick ROI demonstrated on fundraising investments
• +2 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Majorel: International customer experience and BPO group with telemarketing, customer care, and sales services. Comparable offering mix and delivery model, with European footprint that overlaps All Ears' market.
• Concentrix: Large global BPO offering inbound/outbound customer engagement, sales, and retention services. Comparable on business model (phone-based professional services for enterprises) but at much larger scale and broader geography.
• Transcom: Global customer experience and telemarketing/BPO provider with strong Nordic roots. Directly comparable as a phone-based customer service, sales, and retention vendor serving enterprise and public-sector clients.
• Foundever: Global CX/BPO provider (formerly Sitel) delivering inbound and outbound customer experience, sales, and fundraising-adjacent services. Direct competitor in the outsourced contact-center services market.
• TTEC: Global CX and BPO company providing sales, customer care, and digital engagement — closely aligned with All Ears' meeting booking, sales support, and retention services.

Emerging players

• Wiraya: Nordic customer engagement vendor using AI-driven proactive outbound communications. Adjacent/competing in the customer activation space but technology-led rather than human-phoner-led.
• Samhall: Swedish state-owned social enterprise providing work opportunities for people with disabilities across multiple service lines. Comparable social-enterprise model and Nordic footprint, though broader in scope than All Ears.
• Specialisterne: Danish-founded social enterprise employing people on the autism spectrum in IT, testing, and data services. Comparable as a mission-driven Danish social enterprise employer, though in a different service vertical.

Regional players

• Puzzel: Nordic-headquartered CCaaS and customer engagement vendor. Comparable in serving Nordic enterprise and public-sector clients with telephony-driven CX, though more software/platform-oriented than All Ears' services model.

Broad incumbents

• Teleperformance: World's largest outsourced customer experience and telemarketing provider. Comparable core services (outbound sales, customer care, fundraising support) but at vastly larger scale and global scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/all.ears.tm
• LinkedInlinkedin.com/company/1577058

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about All Ears