Council of Churches of the Ozarks

What Council of Churches of the Ozarks does

Council of Churches of the Ozarks, operating since 2025 under the brand Crosslines Community Outreach, is a 501(c)(3) faith-based nonprofit headquartered in Springfield, Missouri, that delivers wraparound social services across nine program lines serving vulnerable children, families, seniors, and individuals experiencing homelessness or poverty in 49+ counties of Southwest Missouri. The portfolio includes the Crosslines Resource Center (Greene County's largest client-choice food pantry, distributing 1.9M+ pounds of food annually), Safe to Sleep (the only low-barrier women's emergency shelter within a 200-mile radius, serving 500+ women annually), Ambassadors for Children (foster care clothing and dignity support), the Diaper Bank of the Ozarks (1M+ diapers distributed via 100+ partner agencies), the Ombudsman Program (long-term care advocacy across 20+ counties), Math & Reading Buddy Programs (K-3 tutoring across seven school districts), Wish I May (birthday support for children ages 1-12), Daybreak (medical transportation), and Connections Handyman Service (free home repairs for low-income seniors).

The organization operates from a 57,000-square-foot facility at 3055 E. Division consolidated in 2021-2022, and is currently building a permanent purpose-built Safe to Sleep shelter via the $4M NextLevell Capital Campaign (target completion Spring 2026). It employs 11-50 staff, mobilizes 2,000+ volunteers annually, and serves 81,481+ neighbors per year across the spectrum of need. There is no proprietary technology product; the operating model is direct human service delivery through co-located program staff and a 70+ member church network providing volunteer labor, donor introductions, and community legitimacy.

Revenue is generated entirely through charitable donations, in-kind contributions (food, clothing, diapers valued at several million dollars annually), and government grants including ARPA funding from the City of Springfield and State of Missouri. Services are delivered free of charge based on income eligibility tied to USDA guidelines. Governance rests with an 18-member board of directors; the CEO is Jaimie Trussell (Certified Fundraising Executive, former leadership roles at Convoy of Hope and Adult & Teen Challenge). The Council of Churches Foundation was merged back into the operating entity in 2025 as part of a broader rebrand and governance simplification.

Name

Council of Churches of the Ozarks

Legal name

Council of Churches of the Ozarks

Website

https://ccozarks.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

Council of Churches of the Ozarks (d/b/a Crosslines Community Outreach) is a Springfield, Missouri-based 501(c)(3) faith-based nonprofit operating nine social-service programs — including the largest client-choice food pantry in Greene County and the only low-barrier women's shelter within 200 miles — that served 81,481+ Southwest Missouri neighbors in 2024.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Community Food Services (624210), Community Housing Services (62422), Civic and Social Organizations (8134), Religious Organizations (8131)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Food pantry services
• Emergency shelter services
• Foster care support
• Senior support programs
• Community social services

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Contributions: The organization relies on charitable donations from individuals, churches, businesses, and community organizations. They accept one-time and recurring donations via their donor portal and by mail.
2. In-Kind Donations: Annually, CCO relies on several million dollars worth of donated items including food, clothing, diapers, and other essential supplies. These in-kind donations support their various programs.
3. Government Grants and ARPA Funding: The City of Springfield and State of Missouri have committed ARPA (American Rescue Plan Act) funds to support the NextLevell Capital Campaign for the permanent Safe to Sleep shelter.

Go-to-market motion1 record

Distribution channels8 records

Marketing channels7 records

Core offering

Council of Churches of the Ozarks (operating as Crosslines Community Outreach) is a 501(c)(3) faith-based nonprofit that delivers wraparound social services across Southwest Missouri, including a client-choice food pantry, a low-barrier overnight women's shelter, foster care clothing and essentials support, diaper distribution, long-term care ombudsman advocacy, K-3 tutoring and mentoring, and home repair and transportation services for low-income seniors. The organization operates through a coalition of 70+ member churches and 2,000+ annual volunteers to move neighbors from scarcity to security.

Product overview

Crosslines Community Outreach (formerly Council of Churches of the Ozarks) is a faith-based nonprofit offering wraparound community support services. The organization operates multiple distinct programs including Crosslines Resource Center (food pantry), Safe to Sleep (women's homeless shelter), Ambassadors for Children (foster care support), Diaper Bank of the Ozarks, Ombudsman (long-term care advocacy), Math & Reading Buddy Programs (tutoring), Wish I May (birthday assistance), and Holiday Support Programs. The portfolio is structured as a collection of interconnected community outreach programs serving populations from infants to seniors, unified by the mission of moving neighbors from scarcity to security through compassionate service.

Differentiator

Problem solved

Functional benefit

Brands

• Crosslines: Flagship food pantry and resource center program of the Council of Churches of the Ozarks.
• Safe to Sleep
• Ambassadors for Children
• Diaper Bank of the Ozarks
• Ombudsman Program
• Math & Reading Buddy Programs
• Wish I May

Products and services

• Crosslines Resource Center Largest client-choice food pantry in Greene County, Missouri, where eligible guests shop for food and essentials in a grocery-store style setting. Includes USDA food distribution, senior food box delivery, homebound shopping assistance, and holiday turkey and toy programs.
• Safe to Sleep Low-barrier emergency overnight shelter for homeless women 18 years and older, open 365 days a year. Provides shelter, case management, transportation assistance, and connections to housing and healthcare. The only low-barrier women's shelter in southern Missouri within a 200-mile radius.
• Ambassadors for Children Foster care support program providing clothing, shoes, hygiene products, and essentials to children in foster care across Greene, Christian, and Taney counties. Includes Kids' Closet Boutique for twice-yearly clothing selections, Prom Closet for formal wear, Deverin's Locker for sports equipment, and AFC Christmas gift coordination.
• Diaper Bank of the Ozarks Diaper distribution program operating since 2012 that partners with 100+ agencies to provide disposable and cloth diapers to families in need throughout the Ozarks, plus period supply support.
• Ombudsman Program Long-Term Care Ombudsman Program providing advocacy, support, and assistance to care home residents across more than 20 counties in Southwest Missouri. Volunteers ensure residents are informed of their rights and help resolve complaints between residents and facilities.
• Math & Reading Buddy Programs Tutoring and mentoring program matching adult volunteers with K-3 students. Reading Buddies serve kindergarten through third grade; Math Buddies serve first and second grade, meeting twice weekly during school hours across multiple school districts including Springfield, Fordland, Highlandville, Marshfield, Nixa, Republic, and Willard.
• Wish I May Birthday assistance program providing Birthday Bags containing cake mix, icing, candles, party supplies, age-appropriate toys, and books to underprivileged children ages 1-12 in Greene County. Each bag is valued at approximately $60.
• Daybreak Transportation Non-emergency medical transportation service for elderly and disabled adults who are unable to use existing transportation due to physical limitations.
• Connections Handyman Service Free essential home repairs for low-income seniors and disabled homeowners of all ages to maintain safe living conditions.
• Holiday Support Programs Thanksgiving and Christmas assistance including turkey distribution, holiday toy store for families with children aged 16 and under, and AFC Christmas coordination for foster children. Serves approximately 11,000 people annually with 29,000 toys and 26,000 holiday meals.
• Child Care Food Program Food program for registered child care providers providing nutritional meals to children in care, with an online client portal for claims management, historical reviews, document uploads, and form requests.

Quantifiable outcome

• 6,488 seniors retain independence annually
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and supporting.

• Member Churches Network (70+ churches)coreOthers · 1 January 1969Network of over 70 churches from various denominations united to serve the community together. Member churches provide volunteers, financial support, facilities, and community connections. Partners include Asbury United Methodist, Central Christian Church, First Baptist Church, and many others representing Methodist, Presbyterian, Catholic, Lutheran, and non-denominational traditions.
• USDA (United States Department of Agriculture)coreOthersCCO receives USDA food commodities for distribution to qualifying low-income individuals and families. Crosslines is the only pantry in Greene County where guests can access USDA Food five days a week.
• Ozarks Food HarvestcoreStrategic or Co-development PartnerRegional food bank partnership for food acquisition and distribution support. Crosslines operates in accordance with USDA nondiscrimination requirements.
• Jake's DiaperssupportingStrategic or Co-development PartnerPartnership to provide cloth diaper kits to qualified families through the Diaper Bank of the Ozarks program.
• Missouri BerriessupportingGTM or Marketing PartnerLocal grower that donated hundreds of pounds of fresh blueberries to Crosslines for distribution to families.
• Youth Ministry 360supportingGTM or Marketing PartnerStudent volunteers who helped harvest donated berries and support Crosslines operations.
• Springfield News-LeadersupportingGTM or Marketing PartnerAnnual partnership for 'Share Your Christmas' program to highlight families in need and connect them with donors.
• KY3 TelevisionsupportingGTM or Marketing PartnerLocal TV station partnership for annual coat drive - Collects new and gently used coats which are cleaned by GLO Cleaners before distribution.
• GLO CleanerssupportingGTM or Marketing PartnerLocal cleaner that repairs and cleans donated coats before winter distribution to children through the coat drive.
• Pathways United Methodist ChurchsupportingStrategic or Co-development PartnerHas hosted Safe to Sleep shelter ministry since its founding over 20 years ago, providing facility space for operations.
• R.E. Smith ConstructionsupportingImplementation/ SI/ Consulting PartnerConstruction company leading the building of the permanent Safe to Sleep shelter facility.
• O'Reilly Center for Hope / One Door ProgramcoreStrategic or Co-development PartnerEntry point for homeless and housing services in Springfield. Safe to Sleep directs guests to One Door for intake coordination.
• Greene County Senior Services FundsupportingStrategic or Co-development PartnerPartnership providing funding for Senior Food Box program delivering nutritious food to low-income seniors.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Convoy of Hope: Springfield-based faith-based nonprofit delivering food, hygiene, and disaster relief services globally. Comparable as a faith-rooted social services organization based in the same city as CCO/Crosslines, with shared leadership alumni (CEO Jaimie Trussell previously held senior roles there).
• Catholic Charities of Southern Missouri: Faith-based nonprofit delivering social services across Southern Missouri, including food, housing, and emergency assistance. Direct peer to CCO/Crosslines in both faith-rooted identity and service scope across the same regional footprint.
• Ozarks Food Harvest: Regional food bank serving Southwest Missouri through a partner agency network. Already a documented partner of Crosslines, it operates the upstream food-sourcing function while CCO/Crosslines operates downstream client-direct distribution.

Regional players

• City Union Mission: Faith-based emergency shelter and social services provider in Kansas City, Missouri. Comparable operating model (overnight emergency shelter, food, family services) under faith-rooted governance in a nearby Missouri market.

Broad incumbents

• St. Vincent de Paul Society: Faith-based Catholic lay organization delivering food, shelter, and emergency assistance across the U.S. Comparable as a faith-rooted social services organization serving vulnerable populations through volunteer-driven, donation-funded programs.
• United Way of the Ozarks: Regional United Way affiliate funding and coordinating human services across Southwest Missouri. Comparable as a multi-service human services umbrella in the same region that competes and partners with CCO/Crosslines programs.
• The Salvation Army Springfield: National faith-based nonprofit providing food, shelter, and emergency assistance. Comparable in the faith-based social services space though much broader in geographic scope; overlap on food pantry and emergency shelter for vulnerable populations.
• Feeding America affiliates (regional): National food bank network with regional affiliates (Ozarks Food Harvest being the local chapter). Comparable upstream/downstream food distribution model to the Crosslines Resource Center and Diaper Bank partner networks.

Emerging players

• Diaper Bank of Oklahoma / National Diaper Bank Network: Diaper distribution network with affiliate hubs serving vulnerable families. Comparable in diaper distribution model (Diaper Bank of the Ozarks operates through 100+ partner agencies, similar to other regional diaper bank affiliates).
• Habitat for Humanity of Springfield: Faith-affiliated housing nonprofit serving Greene County with home repair and housing stability services. Comparable on home repair services for low-income households (Connections Handyman) and housing insecurity interventions in Springfield.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CCOzarks
• YouTubeyoutube.com/@CrosslinesCommunityOutreach/videos
• Facebookfacebook.com/ccozarks
• Instagraminstagram.com/councilsgf

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Council of Churches of the Ozarks