Milestone Recovery

What Milestone Recovery does

Milestone Recovery is a 501(c)(3) nonprofit founded in 1967 and headquartered in Portland, Maine, that operates a full continuum of care for adults experiencing substance use disorders, homelessness, and mental illness in southern Maine. Its program portfolio comprises five integrated services: HOME Team mobile street outreach (operating 9am–9pm Monday through Friday), a 36-bed low-barrier emergency shelter for men at 65 India Street in Portland, a 3–7 day medically monitored detox program open to Maine residents of any gender regardless of insurance status, a 30-day co-ed residential treatment program, and a 6–9 month phase-based extended care residential program for men at Old Orchard Beach. A Housing Navigator program connects shelter guests and clients to permanent housing through the community's coordinated entry process. All services are provided free of charge regardless of ability to pay, with no client fees.

The organization employs 51–100 staff and is led by Executive Director Jayme Villanueva (joined 2014) alongside Medical Director Rachel Solotaroff, M.D. (joined 2024, previously CEO of Central City Concern in Portland, Oregon). Clinical leadership includes licensed addiction counselors, social workers, board-certified addiction medicine physicians, and staff with lived recovery experience. The board draws from Northern Light Mercy Hospital, MaineHealth, the Cumberland County District Attorney's office, the Falmouth Police Department, and Greater Portland Health, embedding Milestone within southern Maine's healthcare, justice, and homeless services systems.

Milestone generates revenue through individual and corporate donations, government grants, and Maine opioid settlement funds distributed by the state Attorney General's office. The organization has cumulatively served 30,000+ Maine neighbors and provided 25,322 safe shelter nights, with 1,000+ individuals engaged annually through the HOME Team. There are no disclosed funding rounds, equity investors, or M&A activity; the entity operates as an independent nonprofit governed by a community board.

Name

Milestone Recovery

Legal name

Milestone Recovery

Website

https://milestone-recovery.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

51–100 employees

Short description

Milestone Recovery is a Maine-based 501(c)(3) nonprofit, founded in 1967, that delivers a full continuum of care — street outreach, 36-bed emergency shelter, detox, residential treatment, extended care, and housing navigation — free of charge to adults facing substance use disorders and homelessness in southern Maine.

Ownership category

akta.pro rank

Product category

Addiction Recovery and Homeless Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

akta.pro secondary industry

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Addiction recovery services
• Emergency homeless shelter
• Substance use treatment
• Housing navigation services
• Behavioral health programs

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Donations and Charitable Contributions: Individual and corporate donations supporting programs and services. The organization accepts financial contributions through its website, mail, and in-kind gifts. Major gifts and planned giving programs are available.
2. Government Grants and Settlement Funds: Funding from government sources including opioid settlement funds. Maine AG's office distributes settlement funds to organizations addressing the opioid crisis including prevention, treatment, and recovery programs.
3. Services Regardless of Ability to Pay: Organization provides free services to all individuals regardless of ability to pay. Services include emergency shelter, detox, residential treatment, outreach, and housing navigation.

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

Milestone Recovery is a nonprofit organization that operates a full continuum of recovery and stabilization services for adults experiencing substance use disorders, mental illness, and homelessness in Maine. Its core offerings include a 36-bed low-barrier emergency shelter, a 3-7 day medically monitored detox program, a 30-day residential treatment program, a 6-9 month extended care residential program, mobile street outreach, and housing navigation. All services are provided free of charge regardless of insurance status or ability to pay.

Product overview

Milestone Recovery is a social services organization providing a comprehensive continuum of care for adults experiencing substance use disorders, homelessness, and mental illness in southern Maine. The organization operates five interconnected programs: HOME Team (mobile street outreach), Emergency Shelter (36-bed low-barrier shelter for men), Detox Program (3-7 day medically supervised withdrawal), Residential Treatment Program (30-day program), and Extended Care Residential Program (up to 9 months for men). These programs work together to support individuals from initial street outreach through stabilization, treatment, and into stable housing, regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Products and services

• HOME Team Mobile Street Outreach Mobile street outreach program in Portland operating 9:00 AM to 9:00 PM Monday through Friday. Provides food, clothing, transportation, de-escalation, and connection to shelter, treatment, and housing for unsheltered individuals experiencing homelessness and substance use disorders.
• Emergency Shelter Low-barrier 36-bed emergency shelter for men experiencing homelessness and substance use. Provides a bed, hot meals, showers, laundry, and next-step support. Operates as a wet shelter, accepting clients without requiring sobriety. Located at 65 India Street, Portland, Maine.
• Detoxification Program Medically monitored withdrawal management program lasting 3-7 days. Serves Maine residents of any gender including those without insurance. Provides nursing assessments, medications, therapy groups, and next-step planning. Admissions 7:00 AM to 7:00 PM daily; person seeking detox must call to complete their own screening.
• Residential Treatment Program 30-day short-term co-ed residential treatment program providing structure, evidence-based treatment, therapy, individual counseling, group sessions, life skills, and aftercare planning in a structured supportive setting.
• Extended Care Residential Program Phase-based residential program lasting 6-9 months for men only, located in Old Orchard Beach, Maine. Provides structured supportive care to help individuals stabilize, practice recovery, and rebuild with increasing independence. Includes clinical groups, recovery community meetings, meals, and household responsibilities.
• Housing Navigator Program Housing navigation support connecting shelter guests and others to housing resources, supporting long-term stability through the community's coordinated entry process.

Quantifiable outcome

• 30,000+ Maine neighbors served from first outreach to stable housing
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Northern Light Mercy HospitalcoreStrategic or Co-development PartnerClose partnership with Northern Light Mercy Hospital. Board member Melissa Skahan serves as Vice President, Mission Integration and Support Services at Northern Light Mercy Hospital. The hospital's Psychiatric Mental Health Nurse Practitioner Sadie Knott serves on Milestone's Board. Partnership includes rapid access treatment for opioid use disorder and integrated behavioral health services.
• City of PortlandcoreStrategic or Co-development PartnerJoe McNally actively represents Milestone within the community by working with the City of Portland on homeless services coordination. HOME Team operates across Portland working closely with community partners, businesses, and local systems.
• Preble StreetcoreStrategic or Co-development PartnerJoe McNally works with Preble Street, another key agency in Portland's homeless services ecosystem, to coordinate services and support individuals experiencing homelessness.
• Homeless Services CentercoreStrategic or Co-development PartnerCollaboration with Homeless Services Center for coordinated entry process and housing navigation. Housing Navigator program coordinated through community's coordinated entry process.
• Greater Portland HealthminorStrategic or Co-development PartnerPartnership with Greater Portland Health for peer support services. Board member Joey Robichaud serves as Peer Support for Greater Portland Health, helping people navigate treatment.
• Lighthouse RecoveryminorStrategic or Co-development PartnerBoard member Joey Robichaud serves as Program Director at Lighthouse Recovery, strengthening relationships with recovery residences, rehabs, and detox programs across Maine.
• The Opportunity AllianceminorStrategic or Co-development PartnerPrior to joining Milestone, Executive Director Jayme Villanueva spent 10 years as a mental health case worker with The Opportunity Alliance, indicating potential ongoing referral and coordination relationships.
• UnumminorOthersUnum receives special thanks for supporting Milestone's volunteer and community engagement programs. Represents corporate community partnership for sandwich-making and outreach support.
• MaineHealthcoreStrategic or Co-development PartnerBoard member Ryan Ciriello serves as Director of Strategic Analytics at MaineHealth, bringing healthcare system data expertise to Milestone's board. Asher Kramer has worked with MaineHealth as independent advisor in healthcare strategy. Strong healthcare system partnership.

Scale indicators7 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• Central City Concern: Portland, Oregon-based nonprofit delivering an integrated continuum of housing, healthcare, and recovery services — the model Rachel Solotaroff, M.D. helped build before joining Milestone. Most direct functional peer given the housing-plus-addiction-medicine integrated model.
• Greater Portland Health: Federally-qualified health center serving Greater Portland with primary care, behavioral health, and peer support for vulnerable populations. Peer through integrated care for the unhoused and a documented partnership arrangement with Milestone.
• Preble Street: Portland, Maine-based nonprofit providing emergency shelter, food programs, and housing services for people experiencing homelessness and poverty. Direct peer given operating overlap with Milestone in Greater Portland's homeless services ecosystem and explicit coordination partnership.
• The Opportunity Alliance: Maine-based social services agency providing mental-health case work, housing, and community programs across the state. Peer through overlap in behavioral-health and homelessness services, and through the prior employment of Executive Director Jayme Villanueva.
• Homeless Services Center (Portland): Operates an emergency shelter and coordinated-entry hub in the Portland area, directly partnering with Milestone on housing navigation. Comparable service model and overlapping client population.
• Lighthouse Recovery: Maine recovery residence operator connected to Milestone via board member Joey Robichaud. Directly comparable as a Maine-based recovery housing/substance use provider serving overlapping populations.

Broad incumbents

• MaineHealth: State's largest healthcare system with a broad behavioral-health portfolio. Comparable as a major regional incumbent in Maine's integrated healthcare and behavioral-health landscape, with overlapping populations.
• Northern Light Mercy Hospital: Portland-based hospital system that operates the integrated behavioral-health and rapid-access OUD treatment program partnered with Milestone. Comparable as a higher-acuity behavioral-health provider in the same care continuum.
• Salvation Army (Northern New England Division): National faith-based nonprofit providing emergency shelter, recovery programs (Adult Rehabilitation Centers), and social services. Comparable as a large incumbent operating recovery housing and shelter programs that target overlapping client populations.
• Volunteers of America: National nonprofit operating recovery housing, veterans' services, and homeless services across hundreds of U.S. communities. Comparable as a broad incumbent in the recovery and homeless-services space, but at vastly greater scale and geographic diversity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/milestonerecovery
• Instagraminstagram.com/milestonemaine/?hl=en
• Xx.com/MilestoneMaine

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Milestone Recovery