Telegrafia

What Telegrafia does

Telegrafia a.s. is a Slovak IT company headquartered in Košice, founded in 1993 (with prior business roots to 1991), that operates two distinct business lines: enterprise resource planning (ERP) systems built on the Microsoft Dynamics 365 platform, and warning and notification systems (varovné a vyrozumievacie systémy) marketed through a separate domain. The firm is a long-standing Microsoft Gold Partner specializing in Microsoft Dynamics 365 Business Central implementations, with over 20 years of ERP consulting experience and over 30 years of total market presence. It serves primarily mid-market enterprises in Slovakia, with limited operations in Czechia and Hungary, across manufacturing, healthcare, construction, waste management, food processing, mechanical engineering, and trade/distribution verticals. CEO and owner Peter Marčák leads the firm, which is privately held with no disclosed external funding.

The product portfolio centers on reselling and implementing Microsoft Dynamics 365 Business Central cloud ERP, supplemented by a proprietary HelpDesk customer support application, Microsoft Dynamics 365 Sales CRM, Office 365, Azure cloud services, and Power Platform / Power BI integrations. The firm has developed six industry-specific ERP extensions covering food processing (batch tracing, FEFO expiry management, allergen tracking, SSCC label generation), waste management (scale integration, driver route management, automated invoicing), electro-technical manufacturing (CAD/PDM integration, Acusticus Professional linkage, production floor reporting), construction (transportation, equipment rental, workshop modules), mechanical engineering, and healthcare (NIS integration, XML health insurance invoicing). A "Bridge to Cloud" offering with a 30% license discount over three years incentivizes migration of legacy on-premises Dynamics NAV clients to cloud-based Business Central. Built-in Microsoft AI — Copilot, supply chain replenishment prediction, and digital agents — is positioned as a portfolio feature in the firm's 2025-2026 webinar and seminar series.

Revenue is generated through a mix of professional services (consulting, configuration, data migration, cloud migration) and recurring streams (Microsoft license resale, application support contracts, legislative update support for NAV 2013+). Distribution is exclusively direct enterprise field sales with named consultants and quote-based pricing, emphasizing individualized consulting and long-term client relationships over volume. The firm is privately held, ISO 9001:2015 certified, GDPR-aligned through the Business Central platform, and employs between 101-250 people. The ERP practice targets a regional niche of Slovak and select Central European mid-market companies requiring Microsoft-based ERP with deep local legislative and vertical-process customization rather than competing on global scale.

Name

Telegrafia

Legal name

Telegrafia a.s.

Website

https://telegrafia.sk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Telegrafia a.s. is a privately held Slovak Microsoft Gold Partner founded in 1993 that resells, implements, and supports Microsoft Dynamics 365 Business Central ERP and six industry-specific extensions for mid-market manufacturing, healthcare, construction, food, waste, and trade enterprises across Slovakia and Central Europe.

Ownership category

akta.pro rank

Product category

Enterprise Resource Planning (ERP) Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Architecture & Migration Integration (BPAEAAAH)

Keywords

• Enterprise resource planning
• Microsoft Dynamics partner
• Cloud ERP implementation
• Industry-specific ERP solutions
• Business management software

Headquarters

HQ city

Kosice

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ERP/CRM Implementation Services: Professional implementation services for Microsoft Dynamics 365 Business Central and related Microsoft solutions. Includes consulting, system configuration, data migration, and staff training.
2. Software Licensing: Resale and implementation of Microsoft Dynamics 365 Business Central licenses across multiple tiers (Essentials, Premium, Team Members).
3. Technical Support and Maintenance: Application support for all versions of Microsoft Dynamics NAV, legislative support from NAV 2013 onwards, and system upgrades to latest versions.
4. Cloud Migration Services: Bridge to Cloud migration services from on-premises to cloud with 30% discount promotion for eligible customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Telegrafia sells, implements, and supports Microsoft Dynamics 365 Business Central as a cloud-based ERP system, bundled with consulting, customization, training, and ongoing application support. The offering includes a proprietary HelpDesk web application plus industry-specific ERP extensions for manufacturing, healthcare, construction, waste management, electro-technical production, mechanical engineering, food processing, and trade/distribution. Telegrafia also resells Microsoft Dynamics 365 Sales, Office 365, and Azure, and provides a 'Bridge to Cloud' migration service from legacy Dynamics NAV installations.

Product overview

Telegrafia offers a portfolio of enterprise information systems built primarily on the Microsoft Dynamics 365 platform, consisting of a core ERP product (Business Central) supplemented by a proprietary HelpDesk application, CRM (Dynamics 365 Sales), productivity tools (Office 365), and cloud infrastructure (Azure). The portfolio is organized around 7 core functional modules — Financial Management, CRM, Manufacturing, Warehouse Management, Service Order Management, Project Management, and Reporting — plus 6 industry-specific solutions covering food processing, healthcare, construction, electrical manufacturing, mechanical engineering, and waste management. A Bridge to Cloud migration offer facilitates transition from legacy NAV systems to the cloud-based Business Central. Microsoft Copilot AI is embedded within Business Central for supply chain prediction, process automation, and task acceleration.

Differentiator

Problem solved

Functional benefit

Brands

• HelpDesk: Modern web application for professional customer support and request management.

Products and services

• Microsoft Dynamics 365 Business Central Cloud-based ERP system providing comprehensive business management across finance, manufacturing, trade, warehouse, and project management. Unifies company departments into one integrated system and serves as the core platform of Telegrafia's ERP portfolio, delivered and implemented as a Microsoft Gold Partner offering.
• HelpDesk Telegrafia's proprietary web-based application for professional customer support and request management. Provides a real-time overview of all customer requests, tracks processing progress and deadline fulfillment, integrates with ERP/CRM, and includes SLA management, email notifications, and internal team communication. Targeted at organizations that need structured customer request handling alongside their ERP.
• Microsoft Dynamics 365 Sales CRM solution for managing customer relationships, improving sales processes, increasing sales productivity, and providing deep customer insights. Includes Sales, Services, and Marketing modules and is sold and implemented by Telegrafia alongside its ERP practice.
• Microsoft Office 365 Cloud-based productivity suite combining Word, Excel, Outlook, Teams, OneDrive, and other applications. Supports team collaboration and document access from any location, offered by Telegrafia in Business and Business Premium editions.
• Microsoft Azure Cloud computing platform from Microsoft providing servers, storage, networking, and software services over the internet. Enables companies to avoid investing in their own servers, with secure data storage, automatic scaling, and pay-per-use pricing. Resold and supported by Telegrafia as a Microsoft Gold Partner.
• Bridge to Cloud Migration offer for transitioning from Dynamics NAV or Business Central on-premises to the cloud-based Business Central version. Includes a 30 percent discount on licenses over a three-year period, free audit and consultation, and guided step-by-step migration support, targeting existing on-premises Microsoft ERP customers.
• Microsoft Dynamics NAV Support Support service for older versions of Microsoft Dynamics NAV. Includes application support for all NAV versions, legislative support from NAV 2013 onward, and system upgrade services to the latest Business Central version for existing NAV customers.
• Healthcare ERP Solution ERP solution for healthcare facilities providing unified process records, approval workflows, hospital information system (NIS) integration, health insurance invoicing in XML format, statistical reports by department, and cost comparison against contracted limits. Targeted at healthcare providers requiring digital administrative and clinical process management.
• Waste Management ERP Solution Industry-specific ERP solution for waste management and recycling companies built on standard Finance, Fixed Assets, Sales, Purchase, Warehouse, and Manufacturing modules, extended with a dedicated Waste Management module including scale integration, driver route management, automated invoicing based on weighing data, and waste reporting per legislation.
• Construction ERP Solution Construction-specific ERP solution with modules for Transportation, Equipment Rental, Workshop, and Internal Accounting. Supports project cost tracking from quote to completion, budget imports from Cenkros, automated purchase requisitions, material tracking per project, and payroll data export for construction companies.
• Electrical Manufacturing ERP Solution ERP solution for electro-technical manufacturing companies that integrates with CAD/PDM systems and the Acusticus Professional web application for automated generation of bills of materials. Includes a production floor reporting module with simple buttons for recording completed operations, material consumption, and finished products.
• Mechanical Engineering ERP Solution ERP solution for mechanical engineering companies, including ropeway systems manufacturers. Covers production planning, capacity optimization, CAD/ERP integration, electronic production data collection, capacity performance tracking, and quality and non-conformance management.
• Food Industry ERP Solution Food industry ERP solution built on Dynamics 365 Business Central. Supports automatic batch generation for input raw materials, batch tracing for supply chain control, FEFO method for expiry tracking, allergen management, incubation period tracking, EDI digital document exchange, production planning with worker scheduling, and automatic generation of labels with SSCC pallet codes.
• Trade and Distribution ERP Solution Trade and distribution ERP solution covering the full order-to-cash cycle including e-shop integration, barcode scanning for warehouse operations, automated order generation, real-time inventory data, and multi-currency pricing with customer-specific discounts for trading, distribution, and e-commerce companies.

Quantifiable outcome

• Standardized warehouse and production processes for manufacturing clients
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationLong-term Microsoft Gold Partner specializing in Microsoft Dynamics 365 Business Central, Dynamics NAV, Office 365, and Azure implementations. Provides certified quality and compatibility within the Microsoft ecosystem for Slovak market.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sycor Group: German Microsoft Dynamics 365 ERP/CRM implementation partner with industry solutions for manufacturing, rental, and service organizations. Comparable in vertical-ERP specialization on the Microsoft stack.
• ORBIS AG: German Microsoft Dynamics 365 and SAP partner providing business application consulting and cloud transformation. Comparable in being a regional Dynamics-focused SI targeting mid-market and enterprise.
• CRM Partners: Dutch-headquartered Microsoft Dynamics 365 partner focused on sales, customer service, and field service implementations for mid-market in Europe. Comparable as a specialized Dynamics CRM/ERP SI.
• KUMULUS: Slovak Microsoft Dynamics 365 partner offering ERP/CRM implementation, cloud migration, and IT consulting for mid-market and SMB customers in Slovakia and Central Europe. Same product stack and customer base as Telegrafia.
• Innofactor: Nordic-headquartered Microsoft-focused IT services and Dynamics 365 partner operating across Europe, providing cloud transformation and business application consulting. Directly comparable in being a Microsoft-only SI serving enterprise customers.
• BE-terna: Central European (Slovak/Czech/Austrian) Microsoft Dynamics 365 and Business Central partner providing consulting, implementation, and vertical industry solutions for mid-market. Closely comparable in size, geography, and product focus to Telegrafia.

Broad incumbents

• Hitachi Solutions: Global Microsoft Dynamics 365 and Azure implementation partner with industry-specific solutions. Comparable as a Microsoft-only ERP/CRM SI with vertical specializations, though operating at much larger scale and across multiple geographies.
• Avanade: Global Microsoft-focused joint venture (Accenture/Microsoft) delivering Dynamics 365, Azure, and Power Platform implementations at scale. Comparable in being a Microsoft-only SI serving large enterprise transformation, but operates globally and competes for the same customers.
• Allgeier: Large German-headquartered IT services group with significant Microsoft Dynamics 365 practice alongside broader technology and SAP services. Comparable in Microsoft ERP delivery but operates at a far larger scale and broader portfolio.

Others

• QBS Group: Pan-European distributor and channel enabler for Microsoft Dynamics 365 Business Central and related ISV solutions, serving Dynamics partners across Europe. Comparable as ecosystem participant in the same Dynamics partner channel, but as a wholesaler rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=Xv6cFG25wEI
• Facebookfacebook.com/telegrafia
• Xx.com/Telegrafia1

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telegrafia