OC Health Care Agency

What OC Health Care Agency does

OC Health Care Agency (legal name: Orange County Health Care Agency, DBA: HCA) is a county government health department operating under the County of Orange Government in Santa Ana, California. It serves as the accredited public health authority and regional interdisciplinary health jurisdiction for all Orange County residents, a population of approximately 3.2 million. The agency delivers mandated public health services across multiple service lines: Public Health Services (disease monitoring, immunizations, communicable disease control, public health clinics, beach water quality monitoring); Behavioral Health Services (mental health and substance use prevention, treatment, and crisis response); Correctional Health Services (healthcare for individuals in Orange County jails and youth detention facilities); Children's and Family Health Services (WIC, immunizations, child abuse prevention, foster care health programs); Environmental Health (food facility permitting and inspections, public pool safety, body art facility permitting, underground storage tank oversight, well permitting); Vital Records (birth/death certificates and burial permits); and EMS Licensing (EMT certification and paramedic accreditation). The agency's distribution model combines physical service locations in Santa Ana, online permitting portals (myhealthdepartment.com, OCEMS, VitalChek integration), clinical sites across multiple specialties, and a 24/7 phone/chat behavioral health referral line (OC Links).

Revenue is generated through a combination of statutory government fees (transaction-fee model across vital records, environmental health permits, EMT licensing, MMIC program) and tax-based budget appropriations from the County of Orange. Pricing is unit-based and statutorily set: burial permits at $12, birth certificates at $34, death certificates at $26, MMIC at $84 ($42 for Medi-Cal patients), food facility permits vary by category, and event organizer permits range from $359 to $1,279. Fee revenue is fragmented across many small-volume transactions. Go-to-market is direct public service delivery rather than commercial sales; the agency does not use traditional commercial channels but rather operates as a service monopoly within its jurisdiction. Technology infrastructure consists of standard government IT systems for records management, permitting, and public health data tracking, with no proprietary software products, AI/ML capabilities, APIs, or commercial integrations. The agency employs 1,001-5,000 staff and operates with oversight from the Orange County Board of Supervisors.

Name

OC Health Care Agency

Legal name

Orange County Health Care Agency

Website

https://ochealthinfo.com

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

OC Health Care Agency is the county government health department for Orange County, California, delivering mandated public health, behavioral health, correctional health, environmental health permitting, vital records, and EMS licensing services to approximately 3.2 million residents through physical offices, clinics, and online portals.

Ownership category

akta.pro rank

Product category

Public Health Services

NAICS

Administration of Public Health Programs (923120), Administration of Public Health Programs (92312)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

County/District/Local Health Departments (HLAJAAAB)

akta.pro secondary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Public health services
• Environmental health permits
• Behavioral health services
• Vital records services
• Correctional health services

Headquarters

HQ city

Santa Ana

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Vital Records Fees: Government fees collected for birth and death certificates, burial permits, and other vital records services. These are statutory fees set by California law and Orange County ordinance.
2. Environmental Health Permits: Fees collected for various health permits including food facility permits, body art facility permits, mobile food facility permits, temporary food facility permits, underground storage tank permits, and well permits. These support environmental health inspection and compliance programs.
3. EMT Licensing: Fees for EMT certification and accreditation services for emergency medical services personnel working in Orange County.
4. Food Facility Program Fees: Fees for plan check services, inspections, and health permits for restaurants, mobile food facilities, and food booths at community events.
5. Temporary Food Facility Permits: Permit fees for temporary food facilities at community events, including event organizer permits and vendor-specific permits.
6. Medical Marijuana Identification Card Program: State-mandated program with fees ($84 standard, $42 for Medi-Cal patients) for processing medical marijuana identification cards.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

OC Health Care Agency is a county government health department that delivers public health, environmental health, behavioral health, correctional health, and emergency medical services to Orange County residents and businesses. It issues vital records (birth/death certificates, burial permits), grants environmental and food facility permits, conducts inspections, licenses EMS personnel, and operates health clinics. Services are delivered through physical offices, online portals, and community programs.

Product overview

The OC Health Care Agency operates as a county government health department providing public health, environmental health, behavioral health, and correctional health services to Orange County residents. The agency does not offer a unified software product but provides a services portal with multiple operational programs. Core services include: (1) Vital Records Services for birth/death certificates and burial permits; (2) Environmental Health permitting for food facilities, public pools, body art operations, underground storage tanks, and wells; (3) EMS Licensing for EMT certification and paramedic accreditation; (4) Public Health Services including disease monitoring, immunizations, and health clinics; (5) Behavioral Health Services for mental health and substance use prevention and treatment; (6) Correctional Health Services for jail and youth facility healthcare; and (7) Information resources including OC Links (24/7 behavioral health referral), Health Corner, and the Healthy OC Newsletter. Services are delivered through online portals (OCEMS for EMS licensing, myhealthdepartment.com for environmental permits, VitalChek for vital records), in-person at agency offices, and via phone/chat through OC Links.

Differentiator

Problem solved

Functional benefit

Brands

• OC Links: 24/7 information and linkage to behavioral health services via phone/chat
• OC Navigator
• OC CUPA HazMat
• Health Corner
• Behavioral Health and Wellness

Products and services

• Vital Records Services Issuance of certified birth and death certificates for Orange County residents, available in-person, online via VitalChek, or by mail.
• Burial/Disposition Permits Legal permits required prior to disposition of human remains (burial, cremation, scattering) issued pursuant to California Health and Safety Codes.
• EMS Licensing and Certification State EMT certification and Orange County Ambulance Driver/Attendant licensing for emergency medical personnel working in Orange County, administered through the OCEMS Online Licensing System.
• Environmental Health Plan Check Review and approval of design and construction plans for new and remodeled food facilities and public pools to ensure compliance with California Retail Food Code and safety standards.
• Food Facility Permits Health permits for retail food establishments, wholesale facilities, food trucks, and temporary food booths at community events.
• Public Pool Permits Health permits and plan review for public swimming pools, spas, and aquatic facilities to ensure compliance with safety and sanitation regulations.
• Body Art Facility Permits Permits and practitioner registrations for body piercing, tattooing, branding, and permanent cosmetics operations under the Safe Body Art Act.
• Underground Storage Tank (UST) Program Inspection, permitting, and oversight of underground storage tank systems to prevent hazardous material releases into the environment, administered by the Certified Unified Program Agency (CUPA).
• Well Permitting Permits for construction, reconstruction, or destruction of wells including domestic, agricultural, industrial, and monitoring wells under Orange County Well Ordinance No. 2607.
• Medical Marijuana Identification Card (MMIC) Program State-mandated program issuing medical marijuana identification cards to qualified patients and caregivers, with fees set by the Orange County Board of Supervisors.
• Custodian of Records / Medical Records Release Release of medical records maintained by the Health Care Agency pursuant to HIPAA and California confidentiality laws, handled through signed patient authorization.
• Mobile Food Facility Permits Health permits for mobile food trucks, trailers, and carts operating in Orange County, including pre-packaged and unpackaged food operations.
• Temporary Food Facility Permits Permits for food booths at community events, including single-event, site-specific, and annual permit options for qualifying facilities.
• OC Links 24/7 information and referral service connecting individuals to Orange County Health Care Agency Behavioral Health Services programs via phone and chat.
• Public Health Services Disease monitoring, immunization services, communicable disease control, public health clinics, and environmental health monitoring including beach water quality.
• Behavioral Health Services Mental health and substance use services including prevention, early intervention, treatment, and crisis response for Orange County residents.
• Correctional Health Services Healthcare services provided with respect and compassion to individuals in Orange County jails and youth facilities.

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

Two partnerships are on record, tiered core.

• Kaiser PermanentecoreStrategic or Co-development Partner · 27 October 2025General MOU between Kaiser Permanente and OC Health Care Agency, executed 10/27/2025. This consolidated MOU facilitates collaboration between one of the county's major healthcare providers and the public health agency.
• CalOptima HealthcoreStrategic or Co-development Partner · 14 February 2025General MOU between CalOptima Health and OC Health Care Agency, executed 02/14/2025. CalOptima Health is Orange County's health plan for Medi-Cal beneficiaries, making this partnership critical for coordinating healthcare services for low-income county residents.

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• California Department of Public Health: State-level parent/regulatory authority that oversees HCA's licensing, certification, and EMS programs. Not a direct competitor but the broader public-sector entity that funds and regulates county health departments.
• Centers for Disease Control and Prevention: Federal public health agency that funds and sets guidelines for communicable disease control, immunizations, and emergency preparedness work that HCA performs locally. Broad incumbent in the same field.

Direct peers

• San Bernardino County Department of Public Health: Direct peer — California county public health department offering clinical, environmental, and behavioral health services. Comparable in service portfolio and county-level governance model.
• San Diego County Health and Human Services Agency: Direct peer — another large Southern California county agency operating public health clinics, behavioral health, correctional health, and environmental health programs. Directly comparable in scope and funding structure.
• Alameda County Public Health Department: Direct peer — Bay Area county public health department offering comparable public health, environmental health, and clinical services. Operates under the same California state law and Medi-Cal framework.
• Riverside County Department of Public Health: Direct peer — neighboring Inland Empire county health department with comparable public health, environmental health, and behavioral health service offerings. Operates under the same California state regulatory framework.
• Ventura County Public Health: Direct peer — Southern California county health department providing communicable disease control, clinical services, environmental health, and vital records under similar statutory authority.
• Los Angeles County Department of Public Health: Direct peer — California's largest county public health department, providing the same suite of public health, environmental health, and clinical services across LA County. Directly comparable in mandate, scope, and regulatory authority structure.
• San Francisco Department of Public Health: Direct peer — city-county hybrid public health authority providing clinical, behavioral, correctional, and environmental health services. Operates San Francisco's health network under similar statutory authority.
• Santa Clara County Public Health Department: Direct peer — Northern California county public health agency with a similar multi-service mandate including clinical services, environmental health, and emergency preparedness.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xocgov.com/contact/connect
• YouTubeocgov.com/contact/connect
• Facebookfacebook.com/ochealthinfo
• LinkedInocgov.com/contact/connect
• Instagraminstagram.com/oc_hca

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OC Health Care Agency