Computers In The City

What Computers In The City does

Computers In The City (CitC) is a privately held, founder-owned managed IT services provider headquartered at Finsbury House, Finsbury Circus in Central London, operating continuously since approximately 2002. The company delivers outsourced IT support, cybersecurity, cloud migration, backup and disaster recovery, network services, VoIP telephony, IT relocation, and IT consultancy to small and medium-sized businesses as well as a small base of enterprise clients across London's professional services, finance, property and public sectors. It positions itself on rapid response (within-the-hour), Central London proximity for on-site engineering, and unusually short contractual commitments of as little as 30 days to lower switching friction for new clients.

The underlying technology stack is multi-vendor rather than proprietary: CitC integrates Microsoft 365 and Azure, Amazon Web Services, Google Workspace, Fortinet security, Zoom unified communications, and backup platforms such as Attix5, Asigra, Mozy and Azure Cloud Backup. Customer-facing operations run through a DeskDirector-powered helpdesk portal, with named account managers providing follow-up within 24 hours and a service desk operating 8am-6pm weekdays, supplemented by 24/7 premium support on a paid add-on. There is no indication of proprietary IP, patents, or in-house software product development.

Commercially, revenue is generated through a mix of recurring monthly managed service subscriptions (the dominant stream, sold on monthly or multi-year terms), per-user/per-extension software licensing, one-time hardware sales, project-based IT relocation and consultancy work, hourly ad-hoc support, and tiered remote-work packages. The go-to-market is sales-led and consultative: free director-level consultations, direct engagement with decision-makers, and content/SEO-driven inbound via the company blog and LinkedIn presence. The company has raised no external funding, operates from a single UK office, and serves clients exclusively in London and South East England.

Name

Computers In The City

Legal name

Computers in the City Limited

Website

https://computersinthecity.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Computer & Office Equipment (3570), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Infrastructure Outsourcing (IO) (BPAEAMAB)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

Keywords

• Managed IT services
• IT support London
• Cybersecurity services
• Cloud migration services
• Business continuity backup

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring monthly fees for ongoing IT support, monitoring, and management. Contracts available short-term (30 days) to multi-year. Tiered service levels with optional 24/7 premium support.
2. Equipment Sales: One-time sales of hardware including servers, routers, switches, cables, wireless access points, and telephone handsets. Payment due within 30 days of invoice.
3. Software Licensing: Software licensing including Microsoft, Google, and other third-party applications. Subscription-based software (e.g., Microsoft 365, hosted Exchange) billed per-user per-month. Traditional licenses have annual or multi-year terms.
4. Professional Services: IT consultancy, IT relocation, project-based services, and ad-hoc technical support. Hourly rates for services outside standard contracts. Pre-paid funds option for ad-hoc assistance.
5. Remote Work Packages: Tiered monthly subscriptions for remote work support: Basic, Recommended, and Ultimate packages with varying levels of training, security, and wellness services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Computers In The City provides outsourced managed IT services to London businesses, covering IT support, maintenance, projects and network security delivered from a single Central London location. Around this core, it offers supplementary modules including cybersecurity, cloud computing (Microsoft 365, Azure, AWS, Google Apps), backup and disaster recovery, IT consultancy, IT relocation, network services and VoIP telephony, delivered remotely or on-site across London.

Product overview

Computers In The City is an IT services company offering a unified managed services portfolio rather than a modular software product. The core offering is Managed IT Services, which serves as the primary engagement model covering IT support, maintenance, projects and network security. Around this core, the company offers supplementary service modules including Remote Work Consultancy, IT Security/Cyber Security, IT Consultancy, IT Relocation, Cloud Computing, Backup & Disaster Recovery, Network Services, and Telephony Services. Clients can access these services individually or bundled, with support delivered remotely or on-site across London.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Response time within the hour for urgent issues
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationPreferred technology partner providing Microsoft 365, Microsoft Azure, Teams, and other Microsoft solutions. Implements and supports Microsoft-based cloud infrastructure, email systems, and productivity tools for clients.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partner for hosting, storage, and scalable computing solutions. AWS used for cloud-enabled computing infrastructure and data migration services.
• GooglecoreTechnology or IntegrationPartner for Google Apps for Work, Google Cloud services, and cloud email solutions. Provides alternatives to Microsoft for productivity and communication tools.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and managed services provider with global operations. Comparable in offering managed IT, cloud, and security services but at vastly larger scale targeting enterprise and corporate clients.
• Daisy Corporate Services: Major UK managed IT services, connectivity, and cloud provider serving enterprise and mid-market. Comparable in delivering managed IT support and cloud services but with significantly larger scale and national footprint.
• Redcentric: UK-listed managed services and data centre provider with broader portfolio including colocation, connectivity, and cloud. Comparable in offering managed IT services but operates at significantly larger scale across the UK.

Direct peers

• Bytes Software Services: UK-wide managed services and software licensing specialist with strong Microsoft and security practice. Comparable as a Microsoft-aligned IT services provider serving UK SMB and enterprise clients with managed support offerings.
• Totality Services: London-based managed IT support and services company targeting SMBs and mid-market in the City and Greater London. Highly comparable geographic and customer profile to CitC, offering managed IT, cloud, and VoIP services.
• Trustmarque Solutions: UK-based IT services and solutions provider offering managed services, cloud, and licensing to mid-market and enterprise. Comparable in delivering outsourced IT infrastructure management and Microsoft-centric cloud services to UK organisations.
• IT Lab: UK-based managed IT services and cloud provider headquartered outside London. Directly comparable as a mid-market MSP offering managed support, cloud, security, and strategic IT advisory to UK SMB and mid-market clients.
• Kogo Ltd: UK managed IT services provider specialising in cloud, Microsoft 365, and cybersecurity for SMBs. Comparable in targeting similar customer segments with a Microsoft-aligned managed services stack.
• Probrand: UK managed IT services and technology procurement company serving SMBs and mid-market. Comparable in offering managed IT support, cloud services, and cybersecurity to UK regional businesses with a similar service-led model.
• Cisilion: London-headquartered managed IT services and cloud infrastructure provider. Directly comparable as a UK capital-based MSP with Microsoft Azure, AWS, and cybersecurity practices serving enterprise and mid-market clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Computersincity
• LinkedInlinkedin.com/company/computers-in-the-city

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computers In The City