SES Business Water

What SES Business Water does

SES Business Water is a UK licensed water retailer operating as a trading name of Sutton and East Surrey Water Services Ltd, headquartered in Redhill, Surrey. The company supplies water and wastewater services to non-domestic (business) customers in England and Scotland, serving small businesses, multi-site operators, and large enterprises through direct sales and an online self-service portal. Core product offerings include Wholesale Tracker Plus (transparent wholesale pricing with a transparent management fee and 28-day exit), Fixed Price Contracts, consolidated multi-site invoicing, AMR smart metering that records consumption every 15 minutes via GSM, an ISO 27001-certified cloud billing platform with online account management, e-billing, Charges Health Check auditing, and a unit-priced Pick'n'Fix maintenance service. The company is regulated by OFWAT in England and WICS in Scotland, and operates within the Open Water Marketplace ecosystem that enables business water switching since the English market opened in April 2017.

The business model is primarily subscription-based recurring revenue from water and wastewater supply, supplemented by professional services (audits, leak detection) and pay-as-you-go maintenance. Pricing is quote-based and not publicly disclosed; products are sold through a mix of self-service web (quote requests, online portal at portal.waterplc.com/sesbwportal) and a direct sales team for enterprise and large accounts. Ownership shifted in January 2024 when Pennon Group PLC acquired 100% of Sumisho Osaka Gas Water UK Limited, the indirect parent, transferring SES Business Water from a Sumitomo Corporation / Osaka Gas joint venture to the UK-listed Pennon Group (parent of South West Water). The company employs 51–100 staff and has no disclosed AI/ML capabilities; its technology stack centres on IoT metering and secure cloud billing rather than artificial intelligence.

Name

SES Business Water

Legal name

Sutton and East Surrey Water Services Ltd

Website

https://sesbusinesswater.co.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

UK licensed water retailer (Sutton and East Surrey Water Services Ltd) supplying water and wastewater to non-domestic business customers in England and Scotland, offering Wholesale Tracker Plus pricing, AMR smart metering, consolidated multi-site invoicing, and maintenance services.

Ownership category

akta.pro rank

Product category

Business Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131)

SIC

Water Supply (4941)

akta.pro primary industry

Customer Metering, Billing & Retail Water Services (EUANAAAH)

akta.pro secondary industry

Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance) (EUANAIAC)

Keywords

• Business water supply
• Wastewater services
• Smart water metering
• Consolidated invoicing
• Wholesale water pricing

Headquarters

HQ city

Dorking

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Operations, Infrastructure, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Water Supply Services: Supply of water services to non-domestic business customers in England, operating in the opened water market since April 2017.
2. Wastewater Services: Provision of wastewater services, allowing customers to consolidate water and wastewater with one supplier.
3. Wholesale Tracker Plus: Product tracking the annual wholesale water rate with transparent management fee. Provides access to competitive wholesale prices without lock-in contracts.
4. Fixed Price Contracts: Fixed contracts that lock in total cost for water and wastewater supply, with management fees and service charges remaining constant.
5. Water Management Services: Additional services including smart metering, water audits, leak detection, and the Pick'n'Fix maintenance service at £50 per job.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

SES Business Water is a UK licensed water retailer that supplies water and wastewater services to non-domestic business customers, enabling them to switch supplier in the open market. Its offering centers on Automated Meter Reading (AMR) smart metering, consolidated multi-site e-invoicing, an online account management portal, and the Wholesale Tracker Plus transparent wholesale pricing product. The company differentiates through transparent pricing, multi-site consolidation, and 24/7 digital account management.

Product overview

SES Business Water is a UK business water and wastewater supplier operating as a trading name of Sutton and East Surrey Water Services Ltd. The company offers a unified service portfolio combining smart metering technology (AMR meters), consolidated billing, and online account management. Core offerings include Smart Metering (AMR) for automated consumption tracking, E-billing for paperless invoicing, Consolidated Invoicing for multi-site billing, Wholesale Tracker Plus for transparent wholesale pricing, My Account online portal, Charges Health Check for audit services, and Pick'n'Fix for maintenance services. The company serves businesses of all sizes across the UK water market.

Differentiator

Problem solved

Functional benefit

Brands

• Wholesale Tracker Plus: A transparent water pricing product that tracks the annual wholesale rate with a clear water management fee, giving businesses access to competitive wholesale prices with no locked-in contract.

Products and services

• Smart Metering (AMR) AMR smart meters with data loggers that record water consumption every 15 minutes, 24/7, with data uploaded via GSM to a central system and accessible via the online customer portal. Designed for UK business customers wanting real-time visibility into water usage and leak detection.
• E-billing Paperless electronic billing service providing instant access to water bills and online payment from any device, with documents stored in a secure online portal. Designed for UK business customers wanting digital bill management.
• Consolidated Invoicing Single consolidated e-invoice across all meters and business sites, combining water and wastewater charges into one bill with one set of payment terms. Designed for multi-site UK businesses reducing administrative complexity.
• Wholesale Tracker Plus Transparent pricing product that tracks the annual wholesale water rate with a clear management fee, providing access to competitive wholesale prices with a 28-day penalty-free cancellation option. Targeted at UK businesses seeking transparent, non-locked-in water pricing.
• My Account Online customer portal providing 24/7 access to consumption data, billing history, and account management across multiple sites with a single login. Designed for UK business customers seeking self-service account control.
• Pick'n'Fix Pay-as-you-go maintenance service offering essential fixes such as boiler service, leaky sink repairs, stopcock repairs, tap replacements, and pipe lagging for a £50 fixed fee per job. Targeted at UK businesses wanting on-demand plumbing maintenance.
• Water Supply and Wastewater Services Core supply of water and provision of wastewater services to non-domestic business customers in England and Scotland, enabling customers to consolidate water and wastewater with one supplier under the deregulated market.
• Fixed Price Contracts Fixed contracts that lock in the total cost for water and wastewater supply, with management fees and service charges remaining constant and water prices updated annually on 1 April. Designed for UK businesses seeking budget certainty.

Quantifiable outcome

• 15-20% savings achievable for businesses switching suppliers in mature markets like Scotland
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Pennon Group PlcminorOthers · 10 January 2024Pennon Group PLC acquired 100% of the issued share capital of Sumisho Osaka Gas Water UK Limited (Sutton and East Surrey Water Services Limited's 100% parent company) from its indirect shareholders.
• Castle WaterminorOthers · 1 April 2017Castle Water acquired the non-domestic wastewater customer base from Thames Water, which affected SES Business Water customers who previously received consolidated water and wastewater billing through Thames Water.
• Open Water MarketplacecoreOthersOpen Water is the UK marketplace/ecosystem platform that enables business water switching. SES Business Water participates in this market as a licensed water retailer.
• Water Industry Commission for Scotland (WICS)coreOthersRegulatory body for the Scottish water industry that licenses water retailers to operate in Scotland's competitive market.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Business Stream: Scottish-licensed business water retailer with operations extending into England. Closely comparable given SES Business Water's own Scottish operational heritage and similar SMB/multi-site customer focus.
• Source for Business: Licensed UK business water retailer serving non-domestic customers across England. Comparable as a retail water supplier competing for switchers in the post-2017 opened market.
• Clear Business Water: UK business water retailer targeting SMEs with transparent pricing and consolidated billing. Overlaps directly with SES Business Water's Wholesale Tracker Plus positioning and SMB customer segment.
• Castle Water: Major UK business water retailer that acquired Thames Water's non-domestic wastewater customer base. Directly competes with SES Business Water on multi-site retail water supply, billing, and switching value proposition.
• WaterPlus: UK's largest business water retailer, formed through merger of WaterWave and WaterPlus. Directly comparable as a licensed retailer serving non-domestic customers in England and Scotland with smart metering and consolidated billing.

Others

• Pennon Group PLC: Parent company of SES Business Water and owner of South West Water. Listed UK utilities conglomerate providing capital, governance, and potential cross-sell infrastructure that shapes SES Business Water's strategic direction.

Emerging players

• Icosa Water: UK business water retailer offering supply, wastewater, and metering services to commercial customers. Comparable as a smaller licensed retailer targeting the same SMB and multi-site switcher pool.
• Everflow: Smaller-scale UK water and utilities reseller expanding in the business customer segment. Comparable as a licensed retailer pursuing SMB and multi-site customers with bundled utility offerings.

Broad incumbents

• Anglian Water: Major UK regional water wholesaler with limited retail activity. Comparable as an incumbent operator whose wholesale pricing structure directly affects SES Business Water's cost base in its region.
• Thames Water: Major UK incumbent water utility operating both wholesale infrastructure and a (now-divested) non-domestic retail arm. Comparable as the upstream wholesaler whose pricing structures and customer base interact directly with SES Business Water's offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCLtN5VkZtXDizki4E6tcjXA
• Facebookfacebook.com/sesbusinesswater
• LinkedInlinkedin.com/company/ses-business-water
• Xx.com/SES_Business

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SES Business Water