What Crime Scene Cleaners does

Crime Scene Cleaners is a New Zealand-based forensic decontamination and remediation company headquartered in Christchurch with regional offices in Auckland and Wellington. Founded in 2010, the company provides 24/7 emergency response for crime scene and trauma cleanup, unattended death remediation, biological and blood cleanup, suicide cleanup, meth lab (P-Lab) decontamination, hoarding remediation, sewage and animal waste cleanup, mould removal, bedbug treatment, vehicle decontamination, tear gas remediation, and broader property restoration services. The work is performed by certified Bio-Technicians (American Standard Level 1 and Level 2) using specialized equipment including hospital-grade ultra-low volume fogging machines, ozone air purification systems, haz-mat PPE and commercial solvents, under protocols such as one-direction wiping and the triple clean meth decontamination method.

The business operates a direct-to-consumer and direct-to-business model, with customer engagement via a 24/7 phone hotline (0800 111 121) and website booking system. Pricing is quote-based with booking deposit tiers ranging from NZD 772.50 to NZD 10,300 plus travel fees of NZD 1.29 per kilometre and NZD 149 per technician for PPE. Customer segments are horizontally diversified across homeowners, businesses, government agencies, healthcare facilities, real estate agents, landlords, insurance providers, hospitality and industrial clients, with notable reference work including the post-2019 Christchurch Mosque restoration and COVID-19 deep cleaning for medical clinics.

Revenue mechanics are entirely project-based one-time fees rather than recurring subscriptions, with Q Card financing offered to lower upfront cost barriers. The company markets primarily through SEO, a content-rich website, an active Facebook presence, and earned media coverage in NZ Herald, Stuff.co.nz, Police Ten One Magazine, and radio interviews. The company is privately held with no disclosed funding rounds and headcount in the 11-50 range, and is operationally distinct from a similarly named US-based entity in Kansas and Missouri.

Name

Crime Scene Cleaners

Legal name

Crime Scene Cleaners

Website

https://www.crimescenecleaners.co.nz

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Crime Scene Cleaners is a New Zealand forensic decontamination and remediation company that provides 24/7 crime scene, trauma, biohazard, meth lab, and hoarding cleanup services to homeowners, businesses, government, healthcare, property managers, and insurance providers across Auckland, Wellington, and Christchurch.

Ownership category

akta.pro rank

Product category

Forensic Decontamination and Biohazard Remediation Services

NAICS

Remediation and Other Waste Management Services (5629), Janitorial Services (561720)

SIC

Sanitary Services (4950), Hazardous Waste Management (4955)

akta.pro primary industry

Trauma/Crime Scene Cleanup (HSAEAHAK)

akta.pro secondary industries

Biohazard Cleanup (Blood/Body Fluids) (HSAEAHAE), Post-Death/Unattended Death Cleanup (HSAEAHAL), Infectious Disease/Pathogen Decontamination (HSAEAHAF), Disinfection, Biohazard & Trauma Scene Cleanup (IMAIADAM)

Keywords

• Crime scene cleanup
• Biohazard remediation
• Trauma cleaning services
• Meth lab decontamination
• Hoarding remediation

Headquarters

HQ city

Christchurch

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Crime Scene and Trauma Cleanup Services: One-time project-based fees for crime scene cleanup, forensic cleaning, suicide cleanup, unattended death cleanup, and trauma scene remediation. Pricing varies based on job complexity, site conditions, and required remediation level.
2. Biohazard Remediation Services: One-time fees for biological cleanup, blood cleanup, sewage cleanup, and gross filth remediation. Includes costs for travel, PPE, chemicals, and hourly technician rates.
3. Meth Lab Decontamination Services: P-Lab and meth cleanup services for landlords and property managers, including testing, decontamination, and DIY consultancy services.
4. Property Remediation Services: Rental property restoration services including rubbish disposal, pest control, cleaning, painting, and gardening. Property portfolio management accounts allow discounted rates.
5. Hoarding Cleanup Services: Specialized hoarding disorder cleanup with options ranging from complete clean out to organizing and recovering items of importance.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Crime Scene Cleaners provides 24-hour forensic decontamination and remediation services across New Zealand, specializing in crime scene and trauma cleanup, meth P-Lab decontamination, biohazard and biological remediation, hoarding cleanup, sewage and odour remediation, and rental property restoration. Services are delivered by certified forensic cleaning technicians using specialized PPE, hospital-grade chemicals, ultra-low volume fogging machines, and ozone air purification to restore contaminated properties to safe, habitable condition for homeowners, businesses, government agencies, and property managers.

Product overview

Crime Scene Cleaners is a specialized forensic decontamination and remediation service company providing 24-hour emergency response across New Zealand. The company operates a unified service model offering comprehensive biohazard cleanup, crime scene remediation, and trauma scene cleaning as the core offering. The service portfolio encompasses 21 distinct service lines spanning forensic cleanup, meth lab decontamination, hoarding remediation, sewage cleanup, animal waste removal, mould remediation, vehicle decontamination, and property restoration. Services are delivered by certified forensic cleaning technicians using specialized equipment, hospital-grade chemicals, and ozone air purification technology. The company serves residential homeowners, property managers, government agencies, insurance providers, and hospitality businesses across Auckland, Wellington, and Christchurch regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Crime Scene Cleanup Professional crime scene cleanup and restoration service that cleans and restores areas where crimes occurred using specialized equipment, personal protective clothing, biohazard containers, and commercial solvents.
• Trauma Cleanup Compassionate trauma scene cleanup service handling situations involving injury or death, utilizing hospital-grade chemicals, proper protective equipment, and sanitization protocols.
• Biological/Blood Cleanup Biohazard cleanup service specializing in blood and bodily fluid removal, gross filth cleanup, and decontamination, including handling exposure to bloodborne pathogens such as HIV and Hepatitis.
• Forensic Cleanup Specialized forensic scene cleanup service that restores crime scenes after police investigation, using personal protective clothing, biohazard containers, commercial solvents, and high-strength ozone air purification.
• Suicide Cleanup Professional cleanup service for self-inflicted death scenes, handling the emotional aftermath with trained professionals who use specialized equipment and decontamination procedures.
• Unattended Death Cleanup Cleanup service for decomposition cases, handling significant blood and bodily fluids with appropriate protective clothing, respiratory protection, hospital-grade chemicals, and proper biohazard disposal.
• P-Lab & Meth Cleanup Meth lab decontamination service using internationally recommended procedures, handling toxic chemical residues (chloroform, phosphoric acid, hydrochloric acid) that can leach from surfaces for years; includes pre-purchase testing and DIY consultancy.
• Hoarding Cleanup Specialized hoarding disorder cleanup service that restores environments safely, addressing fire hazards, biohazards, structural concerns, and organizing belongings with compassion; ranges from complete clean out to organizing and recovering items of importance.
• Sewage Cleanup Professional sewage contamination cleanup service that prevents health threats and property damage using correct procedures to avoid long-term issues.
• Animal Waste Cleanup Service for pet waste, cat urine, and rodent droppings cleanup, including attic insulation removal, crawlspace cleanouts, and sanitization of contaminated areas.
• Bedbug Remediation Professional bedbug treatment service for hospitality businesses and residential properties, addressing infestations that cause significant disruption and brand reputation damage.
• Mould & Mildew Removal Professional mould removal using strict protocols to ensure proper property remediation, addressing harmful invisible spores that can cause respiratory issues.
• Needle & Syringe Disposal Professional sharp and syringe clearance service for properties contaminated by used needles, providing bio-recovery and remediation to safe and habitable conditions.
• Vehicle Decontamination Biohazard cleanup service for vehicles including taxi and police vehicles, handling accelerated decomposition, body fluids, and odour remediation with seat removal and carpet cutting as needed.
• Hotel & Motel Cleanup Hospitality business cleanup service for biohazard and trash situations, restoring rooms to original condition quickly for re-letting.
• Property Remediation Rental property restoration service for property owners including rubbish disposal, pest control, cleaning, painting, gardening, and documentation for Tenancy Tribunal hearings.
• Tear Gas Remediation Specialized tear gas residue removal service that handles the challenging task of eliminating particles that can move between powder and gas states under heat.
• Odour Remediation Professional odour elimination service using advanced equipment and techniques to remove odours at the source from biological materials, decomposition, or chemical contamination.
• Underfloor Insulation/Remediation Professional underfloor insulation remediation and installation service for damaged, contaminated, or substandard insulation, restoring property warmth, safety, and compliance.
• Accident Scene Cleanup Service for accident scenes including natural causes, homicide, suicide, mass-casualties, and workplace/industrial accidents; handles complex situations involving heavy machinery, vehicles, and trains with industry-specific protocols.
• Deceased Estate Cleanup Compassionate estate cleanup service that handles the emotional burden left to family and friends, minimizing exposure to harmful substances and restoring peace of mind.

Quantifiable outcome

• Deep cleaning of general practices can take as little as a few hours; Otahuhu Health Centre cleaned in under five hours
• +2 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Q CardminorOthersQ Card provides finance payment options for customers, allowing them to spread payments for cleaning services through Q Mastercard.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Stericycle: Stericycle is a US-listed regulated waste management and biohazard services provider with significant compliance and disposal infrastructure. It is comparable in handling hazardous and biohazard materials but operates as a large-scale regulated waste incumbent rather than a niche trauma cleanup specialist.
• Rentokil Initial: Rentokil Initial is a global hygiene and pest control group that has expanded into specialist cleaning including biohazard and trauma remediation. It is comparable in property remediation services, particularly in commercial and hospitality settings, but covers a far wider service portfolio.
• BELFOR Property Restoration: BELFOR is the global leader in property restoration following fire, water, and biohazard events, with operations across the Asia-Pacific including New Zealand. It overlaps in disaster and trauma scene remediation but as part of a much wider restoration service offering.
• ServiceMaster Restore: ServiceMaster Restore is a large US-founded franchise network with a strong NZ presence providing disaster restoration including water, fire, and trauma/biohazard cleanup. It competes directly in crime scene and biohazard remediation but operates across a much broader restoration portfolio.

Regional players

• Bio Clean (Australia): Bio Clean is an Australian biohazard and trauma cleanup specialist operating across major Australian metro areas. It is comparable in core service mix and target customer segments, but serves the Australian market rather than competing directly in NZ.

Direct peers

• Aftermath Services: Aftermath Services is one of the largest US-based crime scene and biohazard remediation specialists, offering trauma cleanup, homicide cleanup, and unattended death services. It is a direct peer in core offering and customer base, though operating in North America rather than Oceania.
• Trauma Clean 24: Trauma Clean 24 is a New Zealand-based specialist in crime scene, trauma, and biohazard remediation offering 24-hour response. It is one of the closest direct NZ peers, competing for the same customers and using comparable protocols.
• Crime Scene Cleaners LLC (Kansas City, US): An explicitly separate US-based operator sharing the 'Crime Scene Cleaners' name, providing crime scene, biohazard, and meth cleanup in Missouri and Kansas. It is a direct peer in core service mix and brand positioning but operates in a different geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CrimeSceneCleanersNZ
• LinkedInlinkedin.com/company/crime-scene-cleaners-nz

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crime Scene Cleaners