Omnitouch Cyprus

What Omnitouch Cyprus does

Omnitouch Cyprus Ltd is a private limited company headquartered in Limassol, Cyprus, operating as a Contact Center as a Service (CCaaS) and business process outsourcing (BPO) provider. Its core offering is an integrated platform of six service modules: inbound call center, outbound call center, web support (live chat, email), validation/verification, interactive voice response (IVR), and back-office processing (data entry, document processing, billing, order management). The underlying technology stack comprises CCaaS infrastructure, IVR systems with customizable menus and smart call routing, 24/7 voice handling, and back-office processing systems; no proprietary AI/ML models, APIs, or SDKs are disclosed.

The company serves 12+ verticals across the Cypriot market — banking and financial services, airlines and travel, technology and telecommunications, government and public services, automotive and transportation, food and beverage, emergency and entrapment lines, retail, entertainment, logistics, energy, and general technical support — using a direct B2B sales motion with quote-based custom pricing. Customer testimonials reference an undisclosed leading financial institution, a Cypriot airline, a restaurant chain, and a leading elevator maintenance company; no customer logos are publicly named.

In November 2025, doValue Cyprus acquired a majority stake in Omnitouch Cyprus Ltd, positioning the company as the customer support and digital services arm of its new financial-services parent. The firm operates a single-country footprint (Cyprus only) and is GDPR/CCPA/CalOPPA compliant per its privacy disclosures. Headcount is reported at 51-100 employees and no funding rounds have been disclosed; the company is privately held.

Name

Omnitouch Cyprus

Legal name

Omnitouch Cyprus Ltd

Website

https://omnitouch.com.cy

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Omnitouch Cyprus Ltd is a Cyprus-based B2B contact center and back-office outsourcing provider offering inbound/outbound voice, web support, IVR, and validation services across 12+ verticals including banking, airlines, and government.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Order Management & Customer Fulfillment Support (BPAAAAAE), VIP/White-Glove & Executive Support (BPAAABAL), Billing, Payments & Account Administration Centers (BPAAAAAF), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Contact center services
• Call center outsourcing
• Business process outsourcing
• Customer support services
• Interactive voice response

Headquarters

HQ city

Limassol

HQ country

Cyprus

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contact Center Outsourcing Services: Omnitouch Cyprus provides comprehensive B2B outsourcing services including inbound call handling, outbound sales and lead generation, web support, back-office operations, and IVR solutions. Revenue is generated through contractual service agreements with business clients across banking, airlines, telecommunications, government, and other sectors.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Omnitouch Cyprus Ltd operates a 24/7 Contact Center as a Service (CCaaS) offering that provides businesses with inbound and outbound call handling, IVR solutions, web support (live chat and email), data validation and verification, and back-office processing. Services are delivered by professionally trained agents serving multiple verticals including banking, airlines, telecommunications, government, automotive, food and beverage, and emergency services.

Product overview

Omnitouch Cyprus Ltd operates as a Contact Center as a Service (CCaaS) provider offering a unified platform of six integrated service modules. The core offering comprises Inbound Call Center Services (24/7 customer support, technical support, order processing, reservations), Outbound Call Center Services (proactive sales engagement, lead generation, appointment setting, customer follow-ups), Web Support Services (live chat, email support, technical troubleshooting, account management), Validation/Verification Services (data verification, order authentication, identity checks, compliance screening), Interactive Voice Response (IVR) Systems (automated call routing, self-service options), and Back Office Services (data entry, document processing, billing, order management, administrative support). The modules work together as an end-to-end customer experience solution, with services tailored across multiple industries including Banking & Financial Services, Technology & Telecommunications, Airlines & Travel, Automotive & Transportation, Technical Support, Food & Beverage, Government & Public Services, and Emergency Services.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Call Center Services

Quantifiable outcome

• Handles high-volume inquiries with precision and professionalism while maintaining strict confidentiality per customer testimonials.

Named customers4 records

Segments12 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves3 records

Expansion highlights4 records

Broad incumbents

• Webhelp (now Concentrix): Webhelp is a European-headquartered CX BPO serving banking, retail, travel, and tech enterprise clients. Highly comparable vertical mix and omnichannel service portfolio; now part of the broader Concentrix platform but historically operated as a comparable mid-size European BPO.
• Transcom: Transcom is a global customer-experience BPO with broad multilingual delivery across Europe, the Americas, and Africa. Directly comparable inbound/outbound, back-office, and digital support portfolio serving banking, telecom, and retail enterprise clients.
• Majorel: Majorel (now operating as Concentrix Majorel/Thelverra-adjacent) is a global BPO providing customer experience, content moderation, and back-office services. Comparable in offering enterprise multilingual contact center and back office across banking, travel, and tech verticals.
• Teleperformance: Teleperformance is the world's largest omnichannel CX/BPO incumbent, offering contact center, IVR, back office, and digital services across banking, travel, tech, and government verticals — fully overlapping with Omnitouch's vertical and product mix at much larger scale.
• Concentrix: Concentrix is a global CX and BPO incumbent that delivers customer care, technical support, and back-office services — the same six-module service architecture Omnitouch operates — across banking, travel, tech, automotive, and government.
• TTEC (TeleTech): TTEC is a global customer-experience technology and services company with contact center, digital, and back-office capabilities. Direct overlap on omnichannel customer service, IVR/voice, and verticals such as banking and travel.

Direct peers

• SupportYourApp: SupportYourApp is a Cyprus-headquartered outsourced customer-support BPO serving tech and SaaS clients worldwide. Closest geographic and scale peer to Omnitouch; similar B2B sales-led model and 24/7 multilingual delivery from the same Cyprus talent base.
• Foundever (formerly Sitel/TTEC): Foundever is a global CX and contact-center BPO offering inbound/outbound voice, web support, back office, and omnichannel services. Highly comparable to Omnitouch in service mix (inbound, outbound, IVR, web support, back office, validation) and B2B enterprise outsourcing GTM.

Emerging players

• Ibex (IBEX Limited): IBEX is an offshore CX and BPO provider with focus on outsourced customer support, digital, and back-office for banking, retail, and travel. Similar B2B outsourcing model with voice, digital, and back-office module mix targeting comparable enterprise verticals.
• TaskUs: TaskUs is a digital-native CX BPO focused on content moderation, customer care, and back-office for tech and fintech clients. Comparable service lines (customer care, content trust & safety, back office) and explicit overlap on banking/tech verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Omnitouchcy
• LinkedInlinkedin.com/company/omnitouch-cyprus-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Omnitouch Cyprus