D&A services

What D&A services does

D&A Services, LLC (formerly Dynia & Associates, rebranded 2015) is a nationally licensed, multi-state U.S. asset recovery company founded in 2009 and headquartered in Des Plaines, Illinois. The firm operates as a contingency-based debt collection agency, providing pre-charge off, early out, and third-party collection services to enterprise creditors across verticals that include major banks, finance companies, hospitals and healthcare providers, retail creditors, auto deficiency, student loans, mortgage, commercial, and utilities. Its client roster includes recognized firms such as Crown Asset Management and Paradigm Assets, the latter of which named D&A its 2021 Debt Settlement Servicer of the Year.

The service portfolio spans the full ARM value chain: incoming and outgoing calls, SMS, email, written correspondence, skip tracing, hardship programs, dispute resolution, fraud investigation, lump-sum settlement offers, and installment payment plans. The supporting technology stack is anchored by a proprietary in-house collection system built by Director of Development Patryk Stasilowicz (joined January 2012), which the company states enables rapid customization per client and continuous vendor integration. A consumer-facing self-service portal (myaccount.dnasllc.com) and supporting payment rails (credit/debit card, ACH, MoneyGram, check-by-phone, mail) provide 24/7 multilingual (English and Spanish) resolution channels. Operational rigor is evidenced by an unusually dense compliance footprint for a mid-sized firm: RMAI Certified Receivables Business (No: C2202-1163, certified since 2019), CRCP certification (P2002-1345), SSAE 18 Type II, PCI-DSS, ISO 27001, BBB A+ accreditation (10+ years), and a California Collection Agency License (10485-99).

Commercial activity is generated through direct enterprise field sales led by Director/Senior Director of Business Development (Greg Neely since 2012, later augmented by Greg Ferrall in October 2023), supplemented by industry-association engagement at RMAI and ACA International events and a LinkedIn-driven top-of-funnel presence. D&A operates three physical sites—Des Plaines, IL (headquarters); Houston, TX (Southwest); and St. Petersburg/Clearwater, FL (Southeast, opened August 2019)—and is structured as an Illinois LLC under private, founder/management ownership led by President and Managing Member Anthony Crews. No external funding, M&A, or public-market activity is disclosed in the source data.

Name

D&A services

Legal name

D&A Services, LLC

Website

https://dnasllc.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

D&A Services, LLC is a nationally licensed, contingency-based U.S. debt collection agency providing pre-charge off, early out, and third-party collection services to enterprise creditors in financial services, healthcare, and multiple consumer credit verticals, supported by a proprietary collection platform and multi-channel consumer resolution infrastructure.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Skip Tracing & Contact Data Services (FSAKAJAE), Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC)

Keywords

• Accounts receivable management
• Third-party debt collection
• Early out collections
• Consumer credit recovery
• Medical debt collection

Headquarters

HQ city

Des Plaines

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contingency-based Collection Services: D&A Services operates primarily as a contingency-based collection agency, earning revenue as a percentage of successfully recovered debts on behalf of creditor clients. The company offers pre-charge off, early out, and third-party collection services across various industry verticals, generating revenue when accounts are successfully resolved.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

D&A Services is a contingency-based third-party debt collection agency that recovers delinquent and charged-off consumer debt on behalf of creditor clients. It offers pre-charge off, early out, and third-party collection services across banking, healthcare, retail, auto deficiency, student loan, mortgage, and utility verticals, supported by skip tracing, advanced analytics, multi-channel consumer communications (calls, SMS, email, letters, virtual agent), and an online payment portal for consumer self-service.

Product overview

D&A Services, LLC is a multi-state asset recovery company offering a comprehensive debt management ecosystem. The company provides pre-charge off, early out, and third-party collection services for clients across various industry verticals including banking, finance, healthcare, and retail. The core portfolio includes consumer payment portal, multiple payment methods (online, phone, mail, MoneyGram, SMS), and communication channels (calls, letters, email, virtual agent, SMS). Consumer-facing services encompass hardship programs, dispute resolution, fraud investigation, settlement offers, and payment plans. The company connects collections, recovery, and customer communications in a fully compliant environment, leveraging technology for analytics, skip tracing, and operational automation.

Differentiator

Problem solved

Functional benefit

Products and services

• Pre-Charge Off Collection Services Early-stage debt collection services offered before accounts are charged off by creditor clients. Designed to help financial institutions, healthcare providers, and retail creditors recover delinquent balances while preserving customer relationships.
• Early Out Collection Services Collection services for accounts recently delinquent, representing early intervention recovery efforts on behalf of creditor clients. Used by banks, finance companies, healthcare providers, and other creditors to maximize early-stage recovery.
• Third-Party Collection Services External collection agency services for accounts requiring specialized recovery intervention on behalf of creditor clients across banking, healthcare, retail, auto deficiency, student loan, mortgage, small business, and utility verticals.
• Skip Tracing Services Location verification and tracing services that use analytic processes and best-available technology to locate consumers for account contact and support repayment planning.
• Consumer Self-Service Payment Portal Online consumer payment portal (myaccount.dnasllc.com) enabling 24/7 self-service account resolution via credit card, debit card, and ACH transfers.
• Payment Plans and Lump Sum Settlement Offers Consumer-facing structured payment arrangements allowing consumers to resolve accounts through installment payment plans over time or one-time lump sum settlement offers at reduced amounts.
• Hardship Program Financial hardship assistance program for consumers experiencing unique circumstances affecting their ability to pay, supporting compliant resolution on behalf of creditor clients.
• Dispute Resolution and Fraud Investigation Services Processes for consumers to dispute debts or address concerns about account accuracy, plus services to assist consumers who believe they are victims of identity theft or fraud.

Quantifiable outcome

• 2nd Place Agency of the Year Award from Crown Asset Management (2021)
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Wencel WorldwidecoreGTM or Marketing Partner · 24 January 2022Wencel Worldwide is D&A Services' marketing partner responsible for the design and development of the company website. They created a vision for D&A's digital web presence using existing marketing materials, developing a professional website that communicates important information about consumer account resolution and creditor services. The partnership continues with Wencel serving as D&A's outsourced marketing department.
• Receivables Management Association International (RMAI)coreOthersRMAI is the nonprofit trade association representing over 550 companies in the accounts receivable industry. D&A maintains active membership and RMAI Certified Receivables Business status. RMAI provides networking, educational, and business development opportunities, regulatory guidance, and industry standards including the Receivables Management Certification Program and Code of Ethics.
• ACA InternationalcoreOthersACA International is the largest trade association for the accounts receivable management industry. D&A maintains active business membership, participating in events, listening sessions, and webinars to stay current with the evolving regulatory environment.
• Self-Help Closet & Pantry of Des PlainesminorOthersIndependent 501(c)(3) nonprofit food pantry serving over 400 households in Des Plaines. D&A supports through food drives, donations, and participation in community challenges like the Food Fight Challenge. D&A donated over 1,600 pounds of food and continues supporting the organization's mission.
• Maryville AcademyminorOthersMaryville Academy has provided protection and guidance to children since 1883. D&A supports through annual Holiday Toy Drives, donating toys to children in need through the organization's programs including residential care, mental health services, and youth development.
• Back 2 School IllinoisminorOthersBack 2 School Illinois (formerly The Illinois Currency Exchange Charitable Foundation) provides school supplies to low-income children in Illinois. D&A supports through employee donations of backpacks and school supplies to Communities That Care program, donating over 30 backpacks filled with school materials.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• GC Services Limited Partnership: GC Services is a large U.S. third-party consumer debt collection agency serving banks, finance companies, and credit issuers — a scaled competitor in the same third-party collection category as D&A.
• ConServe: ConServe is a U.S. accounts receivable management firm that provides first- and third-party collection, recovery, and customer contact services to creditors in financial services, healthcare, government, and retail — a highly comparable mid-market agency set up much like D&A.
• Coast Professional Services: Coast Professional Services is a U.S. third-party collection agency focused on higher education and consumer accounts, with contingency-based recovery services to creditors — comparable in mid-market agency positioning and B2B GTM model.
• National Credit Management (NCM): NCM is a U.S. third-party collection agency serving financial institutions and consumer creditors with contingency-based recovery services — closely aligned with D&A in scale, service mix, and target client profile.
• Pioneer Credit Recovery: Pioneer Credit Recovery is a U.S. accounts receivable management firm providing collection, recovery, and skip tracing services to government, student loan, and commercial clients — directly overlapping D&A's third-party and skip tracing offerings.
• The Bureaus, Inc. The Bureaus is one of the oldest U.S. third-party debt collection agencies, providing pre-charge off, early out, third-party, and healthcare collection services nationwide — directly overlapping D&A's service mix and client base.
• Southwest Credit: Southwest Credit is a U.S. consumer receivables management firm offering first-party, third-party, and recovery services to financial institutions, healthcare providers, and retail creditors — covering verticals and service stages that closely mirror D&A's offerings.

Broad incumbents

• Firstsource Solutions: Firstsource is a global BPO provider with a dedicated collections and accounts receivable vertical serving banks, lenders, and healthcare organizations — a broader incumbent whose debt collection practice competes with agencies like D&A for outsourced B2B recovery work.
• PRA Group: PRA Group is a large publicly traded debt purchaser and servicer with extensive third-party collection and recovery operations — a scaled incumbent in the broader receivables management space where D&A competes for agency placements.
• Encore Capital Group: Encore Capital Group is one of the largest global debt buyers and recovery firms, operating collection platforms across multiple continents — a broad incumbent that competes with agencies like D&A and increasingly insources third-party work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dnaservices-llc

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about D&A services