eCondolence.com

What eCondolence.com does

eCondolence.com operates a direct-to-consumer online platform that consolidates educational content, funeral planning tools, and sympathy gift e-commerce for individuals navigating loss or expressing condolences. The platform serves four primary persona segments: individuals expressing condolences (the largest use case for purchasing sympathy products), funeral planning individuals, grieving individuals seeking coping resources, and corporate/workplace buyers supporting bereaved employees. The company was founded in 2014, is domiciled as eCondolence.com, LLC in Miami, Florida, and operates with 1-10 employees.

The product portfolio combines a content-led Learning Center with transactional and service offerings. FuneralPlan™ is a shareable digital planning tool for organizing funeral arrangements and aftercare logistics, while Viewneral™ is a trademarked virtual funeral platform enabling online wakes, shivas, memorials, and unveilings with collaboration features. E-commerce products span tree memorials ($9.99-$18.00, including trees planted in the Holy Land via a Jewish National Fund partnership), sympathy baskets ($69.99-$157.99), food platters and family dinners ($75.99-$220.99), and flowers ($89.99-$189.99), fulfilled through a national network of vetted local vendors and direct shipping. The company also operates directories for funeral homes, cemeteries, and grief centers, plus a complimentary phone-based funeral planning service staffed by specialists.

The business model is hybrid: product transactions generate per-order revenue, the virtual funeral and funeral planning services are positioned as freemium or complimentary features (likely loss-leaders driving e-commerce conversion), and content/SEO drives top-of-funnel acquisition across grief, condolence, and religious-tradition keywords. Geographic reach is US-domestic with one secondary source referencing Canada, and the go-to-market is exclusively direct-to-consumer via the website, phone support, and a local vendor reseller network. No funding rounds, institutional investors, parent company, or M&A activity are disclosed.

Name

eCondolence.com

Legal name

eCondolence.com, LLC

Website

https://econdolence.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

eCondolence.com is a US-based direct-to-consumer online platform combining a grief and funeral-planning content library, the Viewneral™ virtual funeral platform, and e-commerce for sympathy gifts, food platters, flowers, and tree memorials, serving bereaved families and individuals expressing condolences.

Ownership category

akta.pro rank

Product category

Online Condolence and Funeral Planning Services

NAICS

Death Care Services (8122), Funeral Homes and Funeral Services (81221)

SIC

Wholesale-Miscellaneous Nondurable Goods (5190)

akta.pro industry

PRIMARYHLADAHAL

Bereavement & Grief Support Services (Hospice-Affiliated/Independent)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Hospice & Palliative Care (Home/Facility-Based)

SECONDARYBPAGACAK

Palliative Care, Hospice & Serious Illness Support

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

Keywords

• Sympathy gifts e-commerce
• Funeral planning services
• Condolence delivery services
• Virtual funeral platform
• Online grief resources

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Operations, Technology or R&D, Marketing or Sales, Personnel, Supply Chain

Revenue model

1. E-commerce Product Sales: Direct sales of sympathy products including food platters, baked goods, chocolates, fruit baskets, wine baskets, flowers, plants, and tree memorializations. Products available for local hand-delivery and nationwide shipping.
2. Funeral Planning Services: Complimentary funeral planning assistance provided via phone, helping families with funeral home selection, planning checklists, and coordination guidance.
3. Virtual Funeral Services: Viewneral™ platform providing virtual funeral and memorial gathering services with collaboration and interactivity features.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

eCondolence.com is an online platform that sells sympathy gifts (food platters, sympathy baskets, flowers, plants, and tree memorials) and provides funeral planning support, grief resources, and virtual funeral services. Its proprietary Viewneral™ and FuneralPlan™ tools enable collaborative virtual funeral gatherings and shareable funeral planning, while a vetted local-vendor network enables same-day hand-delivery of condolence meals across the US.

Product overview

eCondolence.com is a comprehensive online platform and resource for condolences and mourning that offers a unified suite of products and services. The core offerings include: (1) the FuneralPlan™ digital planning tool for organizing funeral arrangements, (2) the Viewneral™ virtual funeral platform enabling online funeral arrangements and virtual gatherings, (3) Funeral Planning Services providing complimentary specialist assistance, and (4) Local Options for hand-delivered condolence food. Supporting these core services are a Learning Center with educational content, multiple directory services (Funeral Home, Cemetery, Grief Center, Trusted Business), and an e-commerce component offering sympathy products including baskets, flowers, and tree memorials. The platform serves families mourning a loss, those planning funerals, and individuals seeking to express condolences appropriately.

Differentiator

Problem solved

Functional benefit

Products and services

• FuneralPlan™

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Jewish National Fund (JNF)coreStrategic or Co-development PartnerNon-profit partner for tree planting memorializations in the Holy Land. Customers can plant trees in Israel in memory of loved ones, with custom certificates mailed to families.
• Seasons HospiceminorStrategic or Co-development PartnerHospice care partner providing grief support resources and end-of-life services information to eCondolence users.
• shiva.comcoreStrategic or Co-development PartnerJewish mourning and shiva resources partner, providing information and services specific to Jewish funeral and mourning traditions.
• Selected Independent Funeral HomescoreChannel Partner/ Reseller/ DistributorAssociation of independent funeral homes providing directory services for users to find funeral homes. Approved provider program for vetted vendors.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Cake: Cake is a digital end-of-life planning platform providing funeral planning checklists, wills, and obituary tools. It competes with eCondolence's FuneralPlan™ and Learning Center planning content.
• Everplans: Everplans is a digital end-of-life planning service that helps individuals organize and securely share important documents, wishes, and funeral preferences. It is comparable to eCondolence's pre-planning and FuneralPlan™ features.
• Legacy.com: Legacy.com is the dominant online obituary and condolence platform in the US, allowing families to post obituaries and visitors to leave condolences. It is the most direct competitor to eCondolence's online condolences and death-care content positioning.
• shiva.com: shiva.com provides Jewish mourning resources, shiva planning, and condolence meal coordination. eCondolence lists shiva.com as a partner, and the two compete in the Jewish mourning segment while cooperating on resources.
• GatheringUs: GatheringUs is a virtual funeral and memorial gathering platform that enables online attendance at wakes, shivas, and celebrations of life. It directly competes with eCondolence's Viewneral™ virtual funeral offering.

Others

• FuneralOne: FuneralOne provides websites, marketing, and technology services to funeral homes. It is a technology enabler adjacent to eCondolence's funeral home directory and Viewneral™ offering, and could become a partner or competitor in funeral home digital tooling.

Emerging players

• Tulip Cremation: Tulip Cremation is a modern, direct-to-consumer cremation provider focused on transparent pricing and digital-first funeral arrangements. It is a partial competitor in the funeral planning and digital death-care experience.
• Parting Pro (formerly Funeral Flowers by BloomNation): Parting Pro is a digital platform for ordering sympathy flowers and funeral arrangements directly from local florists, competing with eCondolence in the local hand-delivered sympathy flowers category.

Broad incumbents

• 1-800-Flowers.com (Sympathy Category): 1-800-Flowers is a major incumbent in sympathy and funeral floral gifting with national brand recognition, scale, and vendor network. It is a broad competitor in eCondolence's sympathy flowers and gift basket revenue streams.
• FTD (Flowers Transmitted Delivered): FTD is a long-standing sympathy and funeral flower delivery incumbent with a national florist network. It competes with eCondolence in the sympathy flowers category at a much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/learnplansend
• Facebookfacebook.com/1583048098645683
• LinkedInlinkedin.com/company/9348183

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eCondolence.com