Proud Experts

What Proud Experts does

Proud Experts is a Dutch B2B managed outsourcing provider specializing in the financial services sector. Headquartered in Nijmegen and founded in 1997 (originally as Capter), the company delivers front-, mid-, and back-office operations across four core domains: mortgages (hypotheken), insurance (verzekeren), compliance (CDD/KYC/AML), and pensions (pensioen). It positions itself as a 'remote department' (afdeling op afstand) for its clients, executing activities such as mortgage advisory, mortgage acceptance, customer due diligence, claims handling, and pension communication in the name and on behalf of Dutch financial institutions, with no own consumer customer base. Disclosed clients span banks, financial advisors, a fintech (bijBouwe, since 2015), a buy-to-let mortgage specialist (Dynamic), and a healthcare advisory with 130,000 members (VvAA); public logos also include ASN.

The company's service delivery rests on three structural assets: an AFM license (Autoriteit Financiele Markten) and ISO 27001 certification that permit regulated financial services delivery in the Netherlands; a bench of Wft-certified financial experts (described as 'more than one hundred' in current public materials, with 250 financial experts stated as of April 2022); and the proprietary Full Experience (FX) methodology, which pairs Customer Experience (CX) and User Experience (UX) through workshops in a dedicated Experience Room, often using LEGO SERIOUS PLAY. For CDD specifically, the firm operates a 'Working Apart Together' (WAT) prep-team model so analysts focus on higher-value review. AI is being layered into operations — process automation in claims and mortgage acceptance (claimed 30% time savings in insurance), anomaly detection for AML/KYC, risk-based screening, and exploratory generative AI use.

Proud Experts generates revenue on a managed services basis, with enterprise engagements sold through direct field sales to Dutch financial institutions; pricing is not publicly disclosed but is described as flexible, with one disclosed case (VvAA) using complexity- and volume-based billing. The company is privately held: in April 2022, Scandinavian financial advisory group Soderberg & Partners acquired a strategic stake. Long-tenured anchor clients include a major Dutch bank (10-year mortgage acceptance partnership, 26-FTE team, 97.1% quality score), VvAA, bijBouwe, and Dynamic. As of October 2024, Annemarie Berns serves as Algemeen Directeur, succeeding founder Michiel Koopman, with a public mandate to grow Proud Experts as a strategic outsourcing partner.

Name

Proud Experts

Legal name

Proud Experts

Website

https://proudexperts.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

Proud Experts provides B2B managed outsourcing of front-, mid-, and back-office operations across mortgages, insurance, compliance, and pensions to Dutch financial institutions. Founded 1997 in Nijmegen and partly owned by Soderberg & Partners since 2022, the firm operates as clients' 'remote department' for banks, insurers, and advisors.

Ownership category

akta.pro rank

Product category

Financial Services Outsourcing

NAICS

Portfolio Management and Investment Advice (523940), Management, Scientific, and Technical Consulting Services (5416), Professional Employer Organizations (56133)

SIC

Investment Advice (6282), Insurance Agents, Brokers & Service (6411), Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

KYC/Client Due Diligence & Participant Onboarding Controls (FSAFAKAF)

akta.pro secondary industry

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• Managed outsourcing services
• Financial services BPO
• Mortgage processing services
• CDD KYC compliance outsourcing
• Pension administration services

Headquarters

HQ city

Nijmegen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Outsourcing Services: Proud Experts provides managed outsourcing of front-office, mid-office, and back-office activities for financial services companies. They execute work in the domains of mortgages, insurance, pensions, and compliance on behalf of their clients. Activities include mortgage advice, mortgage acceptance, customer due diligence, claims handling, and pension communication, all conducted in the name of and on behalf of their clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Proud Experts provides managed outsourcing of front-, mid-, and back-office operations for Dutch financial institutions across four core domains: mortgages (Hypotheken), insurance (Verzekeren), pensions (Pensioen), and compliance (including CDD/KYC). Activities include mortgage advisory, mortgage acceptance, claims handling, customer due diligence, and pension communication, all executed in the name and on behalf of clients. The firm holds an AFM license and ISO 27001 certification, enabling it to provide regulated financial services.

Product overview

Proud Experts is a managed outsourcing provider for the Dutch financial services sector, offering a comprehensive portfolio of services organized around four core domains: Hypotheken (mortgages), Verzekeren (insurance), Compliance (including CDD/KYC), and Pensioen (pensions). The company provides front-office, mid-office, and back-office outsourcing services, operating as an 'afdeling op afstand' (remote department) for its clients. Central to their offering is the proprietary Full Experience (FX) methodology, which integrates Customer Experience (CX) and User Experience (UX) principles, delivered through dedicated workshops in their Experience Room. The CDD/KYC services include specialized prep-team support using a 'Working Apart Together' model. All services are executed on behalf of and in the name of clients, with Proud Experts maintaining no own consumer customer base. The company operates as part of Söderberg & Partners following a 2022 strategic partnership.

Differentiator

Problem solved

Functional benefit

Products and services

• Hypotheken (Mortgage Services) Comprehensive mortgage outsourcing for financial institutions, including mortgage advice, mortgage acceptance processing, customer onboarding, and ongoing portfolio management. Designed for Dutch banks, insurers, and financial advisory firms that need scalable Wft-certified mortgage operations.
• Verzekeren (Insurance Services) Insurance-related outsourcing for insurers and financial institutions, including claims handling, policy administration, and customer service support. AI-assisted automation is applied to claims workflows, with claimed 30% time savings.
• Compliance Services Regulatory compliance outsourcing for financial institutions, including Customer Due Diligence (CDD), Know Your Customer (KYC), and Anti-Money Laundering (AML) monitoring. Includes onboarding, periodic reviews, event-driven reviews, transaction monitoring, and risk-based screening executed under the WAT prep-team model.
• Pensioen (Pension Services) Pension administration and communication services for pension funds and insurers, including pension transition support, participant communication, choice guidance, and pension fund management assistance.
• Full Experience (FX) Proprietary service methodology combining Customer Experience and User Experience design principles, delivered through dedicated workshops in the Experience Room using LEGO SERIOUS PLAY. Applied to client journey mapping and operational improvement engagements for financial institutions.

Quantifiable outcome

• 97.1% quality score achieved in mortgage acceptance services for major Dutch bank
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature3 records

Partnerships

Six partnerships are on record, tiered minor, core and former.

• BikewerkminorOthersBikewerk is a Nijmegen-based social enterprise and part of Pluryn that provides custom-made bicycles. Proud Experts commissioned custom 'Proud Bikes' for employee commuting. The partnership supports employees with healthy mobility options while contributing to social employment.
• Proud NerdscoreTechnology or IntegrationProud Nerds is the digital partner of Proud Experts, specializing in User Experience (UX). Together they form the Full Experience (FX) proposition combining CX and UX. Proud Nerds handles the technology and digital aspects while Proud Experts focuses on customer experience and operational execution.
• MontaecoreStrategic or Co-development PartnerMontae is a pension advisor and part of the Söderberg & Partners network. Proud Experts collaborates with Montae for pension transition projects, combining Montae's advisory expertise with Proud Experts' execution capabilities for customer communication and choice guidance.
• IsatisminorOthersIsatis is mentioned as a strategic partner in community initiatives. Proud Experts collaborated with Isatis and the Keizer Karel theater on the 'Keizer Karel Corona strijders' campaign to support community solidarity during the pandemic.
• WeltenformerStrategic or Co-development PartnerWelten Groep sold its outsourcing division (Welten Projecten, formerly Capter) to Proud FX (later renamed Proud Experts) in June 2019. Welten continues to focus on interim capacity solutions and training for financial professionals under the Welten and Dukers & Baelemans brands. The companies maintain an ongoing collaborative relationship.
• Dukers & BaelemansminorStrategic or Co-development PartnerPart of Welten Groep, Dukers & Baelemans provides training for financial professionals. Mentioned as ongoing collaboration partner for blended solutions in financial services.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Intrum: Intrum is a large European credit management and financial services outsourcing company with significant Dutch operations. It competes in adjacent areas (debt servicing, mortgage administration) that overlap with Proud Experts' back-office offerings for financial institutions.
• Genpact: Genpact is a global professional services firm specializing in financial services BPO and process automation. It targets many of the same banking, insurance, and compliance use cases that Proud Experts serves, though at much larger scale.
• Infosys BPM: Infosys BPM provides business process management services for the banking and financial services sector, including KYC, loan processing, and claims administration. It competes in the same managed outsourcing category at much greater scale.
• EXL Service: EXL Service is a global analytics and digital BPO firm with a financial services focus on mortgage processing, claims, and regulatory operations. Its domain mix closely mirrors Proud Experts' mortgage, insurance, and compliance service lines.
• WNS Global Services: WNS is a global BPO provider with a deep financial services vertical covering mortgages, claims, and compliance. It is comparable as a managed services outsourcing provider targeting banks and insurers, though it operates from offshore delivery centers.
• Capgemini: Capgemini operates a large Business Services division providing managed services for banking, insurance, and compliance functions across Europe. It overlaps with Proud Experts in the financial services outsourcing category, particularly in CDD/KYC and mortgage operations.

Direct peers

• Flanderijn: Flanderijn is a Dutch specialized BPO provider focused on debt collection, mortgage services, and financial back-office processes for banks and lenders. It is the closest direct peer to Proud Experts in the Dutch financial services outsourcing niche.

Emerging players

• Coface (NL operations): Coface provides trade credit management and BPO services for Dutch and European financial institutions. While focused on credit rather than mortgages, its Dutch BPO model for financial services is comparable to Proud Experts' approach.
• Hypotheek Visie / De Hypotheker (network back-office support): Hypotheek Visie is a large Dutch mortgage advisory network that outsources significant back-office and acceptance operations. As a customer archetype of outsourcing buyers, it represents a parallel model to Proud Experts' managed services delivery.

Regional players

• Quintes (formerly Van Ameyde): Quintes is a Dutch insurance and financial services outsourcing specialist. It overlaps with Proud Experts' insurance claims handling and front/back-office services for European financial institutions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Proud-Experts-503468203725341

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Proud Experts