Community Health Center Of The New River Valley

What Community Health Center Of The New River Valley does

Community Health Center of the New River Valley (CHCNRV) is a private 501(c)(3) Federally Qualified Health Center (FQHC) headquartered in Christiansburg, Virginia, serving the New River Valley region of Southwest Virginia across Montgomery, Giles, and Pulaski counties and the city of Radford. Founded in 1980 as a volunteer free clinic, it transitioned to the FQHC model in 2013 and now operates four permanent clinical sites plus school-based health centers at Pulaski County High School and Giles High School, employing 100+ staff and serving more than 32,000 patient visits annually. The organization delivers integrated primary medical care, pediatrics, dental, behavioral health, OBAT substance use treatment, women's health, lactation, and telehealth services through an NCQA-recognized Patient-Centered Medical Home model, regardless of patients' ability to pay, with a sliding-fee discount program and Virginia Medicaid expansion enrollment support.

The technology stack centers on the eClinicalWorks electronic health record system, a patient portal, a telehealth platform for phone and video consultations, and a Cancer Screening Navigator workflow that drove colorectal cancer screening rates from 30% in 2019 to more than 76% by end of 2024. The organization has earned the HRSA Health Center Quality Leader Gold Badge for three consecutive years (2023–2025) and is the only Virginia health center to hold the Cancer Screening Badge. It is currently constructing a new 30,000+ sq ft facility at 135 Akers Farm Road to replace a converted 1940s motor inn, a $13.9 million project funded through federal grants, a $1.25M congressional allocation, and a $4.5M capital campaign.

The business model combines recurring federal HRSA Section 330 grants ($2.19M annually), patient service revenue from Medicare, Medicaid, private insurance, and sliding-fee self-pay under Virginia Medicaid expansion, and philanthropic contributions (including a $1.9M unrestricted Yield Giving gift and $600K Jeffress Trust grant). Go-to-market is sales-led and community-based: patient acquisition occurs through clinic locations, school-based centers, telehealth, referrals, community events, and partnerships with local schools, employers, and healthcare providers, with no patient denied care due to inability to pay.

Name

Community Health Center Of The New River Valley

Legal name

Community Health Center of the New River Valley

Website

https://chcnrv.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Health Center of the New River Valley is a Federally Qualified Health Center in Christiansburg, Virginia providing integrated medical, dental, behavioral health, OBAT, and telehealth services to underserved residents across the New River Valley regardless of ability to pay.

Ownership category

akta.pro rank

Headquarters

HQ city

Christiansburg

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Federally Qualified Health Center Federal Grants: Receives HHS funding and HRSA grants, including a federal grant that has grown to $2.19 million per year, with $1.25 million congressional allocation for new facility
2. Patient Service Revenue: Revenue from serving patients with Medicare, Medicaid, and private insurance coverage
3. Donations and Charitable Contributions: Private foundation gifts, individual donations, and capital campaign contributions (e.g., $1.9M from Yield Giving, $100K from Lunch Pail Defense Foundation)
4. Sliding Fee Scale Program: Discounted fees based on income and family size for uninsured and underinsured patients

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

CHCNRV is a Federally Qualified Health Center providing integrated primary medical, dental, behavioral health, pediatric, women's health, lactation, OBAT/substance use, and preventive care services to individuals of all ages in Virginia's New River Valley, regardless of ability to pay or insurance status. Services are delivered through a Patient-Centered Medical Home model across multiple clinic locations, school-based health centers, and telehealth, with a sliding-fee Discount Fee Program and insurance enrollment assistance.

Product overview

Community Health Center of the New River Valley is a Federally Qualified Health Center (FQHC) providing integrated healthcare services through multiple clinical sites. The organization operates as a unified product offering centered on a Patient-Centered Medical Home model, combining medical, dental, behavioral health, and preventive care services. The core portfolio includes Medical Services, Pediatrics, Dental Services, Behavioral Health Services (including OBAT/substance use treatment), Telehealth Services, School-Based Health Centers, Women's Health Program, and Lactation Services. The center also provides insurance enrollment assistance and operates PromptCare walk-in services for same-day appointments. Services are designed to be accessible regardless of patients' ability to pay, with a discount fee program available.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Services Primary health care services including check-ups, preventive care, chronic disease management, care coordination, referrals, and same-day PromptCare walk-in appointments for patients of all ages in the New River Valley.
• Pediatrics Well child visits, vaccinations, and pediatric medical care provided by dedicated practitioners including Dr. Megan Cornwell Thomas, DO, across Christiansburg, Dublin, and Giles High School.
• Dental Services General dentistry including extractions, cleanings, fillings, crowns, bridges, and dentures, plus pediatric dentistry, with a new Teaching Health Center dental residency program supported by HRSA planning grant.
• Behavioral Health Services Mental health counseling, psychiatric services, substance use disorder treatment (OBAT), and integrated behavioral health care recognized with NCQA PCMH Distinction in Behavioral Health Integration.
• Telehealth Services Virtual medical appointments via telephone or video conferencing for patients who cannot visit in person, including behavioral health, lactation consulting, and general medical care.
• School-Based Health Center Health services located within schools including Pulaski County High School and Giles High School, providing medical, dental, and behavioral health services directly to students.
• Women's Health Program Women's health services including family planning, contraceptive devices, cervical cancer screenings, STI treatment, and complete women's exams for women across all age groups.
• OBAT (Office-Based Addiction Treatment) Medication-assisted treatment for substance use disorders, including opioid addiction treatment with buprenorphine and other medications, provided by Dr. Cathy Callahan and integrated into the Christiansburg practice.
• Lactation Services Breastfeeding support and lactation consulting provided by International Board-Certified Lactation Consultant Jean R. Duetsch, DNP, supporting new mothers and infants.
• Health Insurance Marketplace Assistance Enrollment assistance for Federal Health Insurance Marketplace, Medicare, Medicaid, and Virginia FAMIS programs, helping patients access coverage.
• CHCNRV PromptCare Saturday walk-in medical appointments at the Christiansburg Center (8am-noon) for same-day medical care, launched July 2024.
• Discount Fee Program Sliding fee scale program offering discounted fees based on income and family size for uninsured and underinsured patients under Federal Poverty Level guidelines; no one is denied care due to inability to pay.

Quantifiable outcome

• Colorectal cancer screening rates rose from 30% in 2019 to more than 76% by end of 2024
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• University of Virginia Comprehensive Cancer Center (UVACC)coreStrategic or Co-development Partner · 12 July 2022Awarded 3-year, $600,000 grant from Jeffress Trust Grant Program for partnership to advance health equity and improve colorectal cancer screening rates. Project focuses on system-level practices and root causes contributing to low CRC screening rates in Appalachia Virginia.

Scale indicators10 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Whitman-Walker Health: Federally Qualified Health Center providing integrated medical, dental, behavioral health, and primary care in an underserved community; comparable FQHC operator with strong quality and patient-centered medical home credentials.
• New Horizons Healthcare: Federally Qualified Health Center serving similar rural Southwest Virginia communities with integrated medical, dental, and behavioral health services; directly comparable FQHC peer in the same geographic region.
• Family Health Centers of San Diego: Large FQHC providing integrated primary care, dental, behavioral health, and specialty services to underserved populations; comparable on FQHC operating model and integrated care portfolio.
• Cherokee Health Systems: Tennessee-based FQHC operating an integrated medical-behavioral health model in rural and underserved communities; directly comparable on integrated care delivery and rural safety-net positioning.
• Salud Family Health Centers: Colorado-based FQHC delivering integrated medical, dental, and behavioral health services with sliding fee scale; directly comparable community health center operator.
• Lowell Community Health Center: Massachusetts-based FQHC offering integrated primary care, dental, behavioral health, and pharmacy services with sliding fee scale; directly comparable FQHC operating model.
• Community Health Center, Inc. (Connecticut): Large multi-site FQHC operating the patient-centered medical home model with integrated medical, dental, and behavioral health; widely recognized as a benchmark FQHC operator in the same regulatory and reimbursement framework.

Broad incumbents

• Carilion Clinic: Large regional health system based in Roanoke serving Southwest Virginia including the New River Valley; competes for the same patient population and employs staff who have worked at CHCNRV, but operates as a broad multi-specialty system rather than a community health center.
• LewisGale Hospital Montgomery: Hospital system serving Christiansburg and the New River Valley with primary care, specialty, and inpatient services; competing provider for the same regional population.

Others

• Virginia Community Healthcare Association: State-level trade association representing Virginia's FQHCs including CHCNRV; relevant ecosystem participant that supports funding advocacy, training, and peer benchmarking for community health centers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NRVCHC
• Xx.com/CHCNRV
• LinkedInlinkedin.com/company/free-clinic-of-the-new-river-valley

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health Center Of The New River Valley