Acquedotto del Fiora

What Acquedotto del Fiora does

Acquedotto del Fiora S.p.A. (AdF) is an Italian multi-municipal water utility company that holds an exclusive concession to operate the Integrated Water Service (Servizio Idrico Integrato, SII) — comprising aqueduct (water supply), fognatura (sewage collection), and depurazione (wastewater treatment) — across 55 municipalities in the Tuscany Region under Conference Territoriale n.6 Ombrone, regulated by ARERA and the Autorità Idrica Toscana. Headquartered in Grosseto with service points in Grosseto and Siena, the company serves individual households (Casa), condominium administrators (Condominio), and business and industrial customers (Aziende) as its primary segments. President Roberto Renai leads the organization, which employs over 400 people (96% from the local territory) and has been the largest Territorial Conference in Tuscany for 22 consecutive years.

The company's core technical infrastructure centers on three pillars: (1) the ContAMI smart metering program, which has deployed R400/R800-class static meters with 868 MHz WMBus OMS telereading to over 80% of customers and enables automated consumption reading and rule-based anomaly alerting for leaks, reverse flow, and freezing conditions; (2) AdF LAB, an in-house water analysis laboratory inaugurated in March 2022 and ACCREDIA-accredited (certificate n. 02112, summer 2023) under UNI CEI EN ISO/IEC 17025, equipped with ICP-MS Triple Quadrupole, ICP-OES, ion chromatograph, gas chromatograph, gas mass, and laboratory robotics, supporting chemical, chemical-physical, and microbiological testing; and (3) the MyFiora digital platform (web portal and mobile app) providing customer self-service for billing, meter reading, fault reporting, and appointments.

AdF's revenue model is regulated-tariff-driven: usage-based tariffs set by ARERA/AIT for domestic residents (tiered by household size and consumption), industrial discharge fees (QF1/QF2 fixed, Tfind/Tdind/Tdcapacity variable), one-time connection/transfer/verification fees, and reduced social tariffs (bonus sociale idrico, bonus integrativo, Bonus Fiora) for ISEE-qualifying households. Distribution combines the MyFiora self-service channel with physical AdF Point offices (Grosseto and Siena), a call center (800 887755), chatbot, and payment integrations including pagoPA, App IO, CBILL, PuntoLis, and Mooney. The ecosystem also includes Casine dell'Acqua public water dispensers promoting plastic-free consumption, the Fiora Educational environmental program, and the Le Vie dell'Acqua sustainable tourism project with Gruppo Acea.

Name

Acquedotto del Fiora

Legal name

ACQUEDOTTO DEL FIORA S.p.A.

Website

https://fiora.it

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Short description

Acquedotto del Fiora is an Italian regulated water utility operating the Integrated Water Service (aqueduct, sewage, purification) under an exclusive concession across 55 municipalities in Tuscany's Grosseto and Siena provinces, serving residential, condominium, and business customers via digital and physical channels.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Integrated water services
• Wastewater treatment operations
• Water utility management
• Smart water metering
• Sewage collection services

Headquarters

HQ city

Grosseto

HQ country

Italy

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Integrated Water Service Tariffs: Revenue generated from regulated water service tariffs including aqueduct (water distribution), sewage (fognatura), and purification (depurazione) services. Tariffs consist of fixed quota (quota fissa) and variable quota based on consumption measured in cubic meters. Industrial discharge fees based on QF1/QF2 fixed components and Tfind/Tdind variable components.
2. Industrial Discharge Fees: Fees charged to industrial users authorized for industrial discharge, including fixed quality control components (QF1/QF2) and variable components based on discharge characteristics (Tfind, Tdind, Tdcapacità)
3. Connection and Service Fees: One-time fees for new connections (allacci), meter activation (subentro/nuova attivazione), transfer of contract (voltura), disconnection (disdetta), and various administrative services as per approved price list
4. Social Tariff Allowances: Reduced tariffs applied for customers in economic hardship including bonus sociale idrico (national social bonus), bonus integrativo (regional integrative bonus), and Bonus Fiora (company-specific social assistance fund)

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Acquedotto del Fiora manages the Integrated Water Service (SII) — aqueduct water distribution, sewage collection (fognatura), and wastewater treatment (depurazione) — across 55 municipalities in Tuscany. It serves residential, condominium, commercial, and industrial customers through regulated water tariffs, supported by the MyFiora digital platform for billing and service requests, the ContAMI smart metering program with remote reading, and the ACCREDIA-accredited AdF LAB for water analysis.

Product overview

Acquedotto del Fiora (AdF) is an Italian water utility company managing the Integrated Water Service (SII) across 55 municipalities in Tuscany. The company provides a comprehensive portfolio of services including water supply (acquedotto), sewage collection (fognatura), and wastewater treatment (depurazione). The core product ecosystem centers on the MyFiora digital platform for customer self-service, the ContAMI smart metering program for automated consumption tracking, and AdF Lab for in-house water analysis. Supporting services include physical Fiora Point service locations, Casine dell'acqua public water dispensers, Fiora Educational environmental programs, and Le Vie dell'Acqua recreational trails. The company has invested in smart metering infrastructure with over 80% of meters equipped for telereading, and operates an ACCREDIA-accredited laboratory for water quality testing.

Differentiator

Problem solved

Functional benefit

Products and services

• Acquedotto (Integrated Water Supply Service) Water supply service comprising water extraction from sources, treatment through potabilization plants, and distribution via water network infrastructure to residential, commercial, and industrial customers across 55 municipalities in Tuscany.
• Fognatura (Sewage Collection Service) Sewage collection service that gathers surface water and wastewater from human activities and transports it through sewer networks to dedicated treatment plants across the 55-municipality service territory.
• Depurazione (Wastewater Treatment Service) Wastewater treatment service that processes collected sewage in dedicated plants across the service territory, rendering the water environmentally compatible before discharge.
• MyFiora (Digital Self-Service Platform and Mobile App) Customer self-service portal and mobile app (iOS/Android) that enables contract management, meter-reading submission, fault reporting, bill payment via pagoPA, consumption monitoring, and access to all digital water-utility services.
• ContAMI (Smart Metering Program) Smart water metering system using ultrasonic, electromagnetic, and mechanical static meters (R400/R800 class, 868 MHz WMBus OMS) with automatic remote reading (telelettura) covering over 80% of customers, plus real-time anomaly alerts (reverse flow, leaks, freezing).
• AdF LAB (Water Analysis Laboratory) In-house ACCREDIA-accredited (UNI CEI EN ISO/IEC 17025, certificate n.02112) water analysis laboratory staffed by 9 specialists, providing internal and external wastewater, drinking-water, and environmental testing using ICP-OES, ICP-MS Triple Quadrupole, ion chromatograph, gas chromatograph, gas mass, laboratory robot, and automated spectrophotometers.
• Casine dell'Acqua (Plastic-Free Public Water Dispensers) Geolocated public water dispensers across the service territory that dispense treated water to reduce single-use plastic bottle consumption as part of AdF's sustainability initiatives.
• AdF Point Customer Service Centers Two physical customer service centers (Grosseto and Siena) with appointment-based consultations for service requests, contract management, and in-person card payments.

Quantifiable outcome

• 14.8% reduction in complaints from 1,108 to 944 in 2025; complaint rate of 0.40% of active accounts
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Gruppo AceacoreStrategic or Co-development PartnerJoint partnership through 'Le Vie dell'Acqua' project promoting sustainable tourism and mountain bike/trekking trails in Monte Amiata area, utilizing AdF water infrastructure sites. Project enables e-bike charging and water refilling stations at points of interest.
• CCIAA (Camera di Commercio, Industria, Artigianato e Agricoltura) di AstiminorImplementation/ SI/ Consulting PartnerChamber of Commerce laboratory designated for meter verification in adversarial proceedings, as required by Italian law (D.M. 93/17). AdF refers customers to CCIAA for official meter accuracy testing.
• SUAP (Sportello Unico per le Attività Produttive)minorImplementation/ SI/ Consulting PartnerSingle window for productive activities through which industrial customers submit AUA (Autorizzazione Unica Ambientale) applications for environmental authorizations related to industrial discharge.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Acea Group: Major Italian multi-utility with national water operations and AdF's partner on the 'Le Vie dell'Acqua' tourism project. Operates overlapping integrated water services in Lazio and other regions, but at a national multi-utility scale.
• A2A: Italian multi-utility with water, waste, and energy operations across Lombardy and other regions. Comparable regulated water business and municipal shareholder base, but operates at a much larger national multi-utility scale.
• Hera Group: Large Italian multi-utility with water, waste, gas, and electricity businesses across Emilia-Romagna and adjacent regions. Operates regulated water concessions with a similar SII structure but at a much larger national scale.
• Iren Group: Italian multi-utility with water, waste, energy and heat businesses, primarily in northern Italy. Comparable integrated water service operations and regulated asset model, scaled across a multi-region footprint.

Regional players

• SMAT Torino: Major integrated water utility serving the Turin metropolitan area. Comparable regulated water service business with similar asset base and metering investment profile, but serving a different geography.
• MM SpA (Metropolitana Milanese): Milan-based integrated water service operator. Comparable integrated urban water utility with municipal ownership roots, though serving a much larger and denser customer base.

Direct peers

• Publiacqua: Tuscan multi-municipal water utility serving the Florence metropolitan area. Directly comparable integrated water service (acquedotto, fognatura, depurazione) operator under the same AIT regulatory framework as AdF.
• Acque SpA: Tuscan water utility operating integrated water services in the Province of Pisa and parts of Lucca/Livorno. Closest peer in scale and geography to AdF, governed by the same Tuscan regulatory authority.
• Gaia SpA: Tuscan integrated water utility serving Massa-Carrara, Lucca and Pistoia provinces. Comparable multi-municipal concession structure and regulatory environment to AdF.
• ASA Livorno (Azienda Servizi Ambientali): Tuscan water and environmental services operator in the Livorno area. Comparable integrated water service concession model and municipal ownership structure to AdF.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/AcquedottoFiora
• YouTubeyoutube.com/channel/UCBUJan1XSwKgPeYIOfml2yg
• Facebookfacebook.com/AcquedottoDelFioraSpa
• LinkedInlinkedin.com/company/acquedotto-del-fiora-s.p.a.
• Instagraminstagram.com/acquedottofiora

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acquedotto del Fiora