UMCG Ambulancezorg

Name

UMCG Ambulancezorg

Legal name

UMCG Ambulancezorg

Website

https://umcgambulancezorg.nl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Ambulance Services (62191)

SIC

Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Disaster Response, Rescue & Tactical EMS (DMAT/USAR/SWAT/HAZMAT Medical) (HLAFANAH), Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency ambulance services
• Planned patient transport
• Air medical transport
• Psychiatric ambulance care
• Hazardous area response

Headquarters

HQ city

Tynaarlo

HQ country

Netherlands

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Emergency Ambulance Services: Publicly funded emergency medical services through 112 system, funded via health insurance contracts with Dutch insurers
2. Planned Ambulance Transport: Scheduled patient transport services for non-emergency medical appointments and inter-hospital transfers
3. Specialized Services: Psycholance, helicopter services, mid-complexity ambulance care, funded through health insurance agreements

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

UMCG Ambulancezorg is a non-profit regional ambulance care provider that delivers emergency ambulance response, planned patient transport, air ambulance services, psychiatric ambulance care (Psycholance), and specialized mobile medical care (MAI). The organization operates as RAV Drenthe and RAV Fryslân under the Dutch Wet Ambulancezorgvoorzieningen framework, serving residents across two northern Dutch provinces.

Product overview

UMCG Ambulancezorg operates as a Regionale Ambulancevoorziening (RAV) providing comprehensive ambulance services across Drenthe and in partnership with Kijlstra Ambulancezorg for RAV Fryslân. The core portfolio centers on emergency ambulance care (Spoedeisende Ambulancezorg) and planned patient transport (Planbare Ambulancezorg/BLS), supplemented by specialized services including the Psycholance for psychiatric patients, ambulance helicopter (Medic 01) for Wadden Islands transport, and the Hazard Area Response Team (HART) for hazardous material incidents. Recent additions include middencomplexe ambulancezorg for mid-complexity transfers, ligtaxi for horizontal patient transport, and the Huisarts Ambulancezorg pilot. Together these services form an integrated emergency medical response system serving the northern Netherlands region.

Differentiator

Problem solved

Functional benefit

Brands

• Psycholance: A dedicated mental health ambulance service for transporting persons with confused or misunderstood behavior, operating in Drenthe since 2017.
• MAI

Products and services

• Emergency Ambulance Response (Spoedambulance) 24/7 emergency ambulance dispatch and pre-hospital care via the 112 emergency network, staffed by ambulance nurses, drivers, and supported by physician assistants for residents and visitors in Drenthe and Fryslân.
• Planned Patient Transport (Besteld vervoer) Scheduled non-emergency medical transport for patients requiring transfer between healthcare facilities or transport to appointments.
• Psycholance (Psychiatric Ambulance Care) Specialized psychiatric emergency response vehicle staffed by nurses, drivers, and police officers to de-escalate and manage acute mental health crises in the community.
• Air Ambulance / GRIP Helicopter Helicopter-based emergency medical response supporting GRIP (Gecoördineerde Regionale Incidentbestrijdings Procedure) operations for major incidents, mass casualty events, and complex scene extractions.
• HART (Hazardous Area Response Team) Specialist response unit equipped and trained to provide medical care in hazardous environments, including technical rescue, water incidents, and unsafe scenes.
• MAI (Mobiel Zorg Injectie / Mobile Care Injection) Mobile specialist medical service that injects urgent intermediate care into the patient's home to avoid unnecessary emergency department admissions.

Quantifiable outcome

• 95.6% A0 urgency response rate in 2024
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Ambulancezorg Nederland (AZN)coreStrategic or Co-development Partner · 3 June 2021National ambulance services organization coordinating standards, LSIV server, and sector-wide initiatives including new uniform design and HART deployment.
• MANminorStrategic or Co-development Partner · 22 March 2021Vehicle partner for development of fully electric ambulance, working with New Electric for conversion to electric power.
• FlitsmeistercoreTechnology or Integration · 8 October 2020Integration of ambulance vehicle locations via LSIV for real-time driver warnings through Flitsmeister app, enhancing road safety for approaching ambulances.
• Ambulancezorg GroningencoreStrategic or Co-development Partner · 13 December 2019Partnership for Noord-Nederland regional ambulance services, shared training resources, and joint initiatives including HART vehicle and new ambulance clothing.
• Kijlstra AmbulancezorgcoreStrategic or Co-development PartnerJoint operation of RAV Fryslân providing ambulance services in Friesland province. Both organizations share ambulance posts, training, and operational resources. Also collaborated on Flitsmeister integration and uniform updates.
• GGZ DrenthecoreStrategic or Co-development PartnerCollaboration since 2017 for Psycholance service handling transport of persons with confused or misunderstood behavior, along with Police, GGD Drenthe, and Meldkamer Noord-Nederland.
• ANWB Medical Air AssistancecoreStrategic or Co-development PartnerOperates ambulance helicopter Medic 01 for RAV Fryslân, providing 24/7 helicopter transport from Wadden Islands to mainland hospitals.
• TreantminorStrategic or Co-development PartnerPilot collaboration for heart patients to Cardiac Triage Units in Hoogeveen and Stadskanaal, reducing unnecessary ED presentations.
• Wenckebach instituut (UMCG)coreStrategic or Co-development PartnerPartnership for specialized nursing training, educating ambulance nurses through the UMCG training institution.
• Wilhelmina Ziekenhuis Assen, UMCG, Martini ZiekenhuisminorStrategic or Co-development PartnerCharging infrastructure partners for electric ambulances, enabling charging at hospital locations.
• Zilveren KruiscoreOthersHealth insurer that provides funding for Psycholance service continuation in 2021.
• InterzorgminorOthersLaundry services provider for UMCG Ambulancezorg uniform and textile cleaning.
• KiwaminorOthersCertification body that conducts annual NEN7510 audits for information security compliance.

Scale indicators9 records

Recent moves2 records

Direct peers

• Kijlstra Ambulancezorg: Dutch ambulance service partner that co-operates RAV Fryslân with UMCG Ambulancezorg. Directly comparable in service scope, regulatory framework, and operational scale, and a co-developer on Flitsmeister integration and uniform updates.
• Ambulancezorg Groningen: Regional ambulance service covering the province of Groningen, jointly responsible with UMCG Ambulancezorg and Kijlstra for ambulance services in Noord-Nederland. Comparable in scale, regulatory status, and service mix, and shares training, HART deployment, and uniform initiatives.
• RAV Amsterdam-Amstelland: Designated regional ambulance provider for the Amsterdam-Amstelland region under the same Wet Ambulancezorgvoorzieningen framework. Comparable in regulated public-service model, emergency dispatch integration, and 24/7 response operations.
• ANWB Medical Air Assistance: Operates the Medic 01 ambulance helicopter for UMCG Ambulancezorg and runs HEMS/air ambulance services across the Netherlands. Directly comparable in air-ambulance operations, medical crew standards, and rapid response for critical care transport.
• RAV Zuid-Holland Zuid: Regional ambulance service in the Zuid-Holland Zuid area operating under the same Dutch ambulance law. Comparable in regulated service model, planned and emergency transport portfolio, and dispatcher integration with regional meldkamer.

Broad incumbents

• American Medical Response: Large U.S. private ambulance and emergency medical services provider. Comparable in 911 response, interfacility transport, and specialized services, though commercially funded rather than operating under UMCG Ambulancezorg's regulated public-service model.
• Ambulancezorg Nederland (AZN): National sector association that coordinates all Dutch RAVs including UMCG Ambulancezorg, operates the LSIV national vehicle tracking system, and sets sector standards. Comparable as the umbrella body governing UMCG Ambulancezorg's service standards and IT infrastructure.
• St John Ambulance: UK-based ambulance and first-aid charity providing patient transport, event medical cover, and community response. Comparable in non-profit ambulance service model, training programs, and reliance on voluntary and regulated funding.
• GGD Drenthe: Regional municipal health service collaborating on the Psycholance initiative with UMCG Ambulancezorg. Comparable in public-health mandate and regional coverage, though broader in scope (preventive health, infectious disease, youth health).
• Falck A/S: Large European ambulance, patient transport, and healthcare services provider operating in multiple countries. Comparable in emergency and planned ambulance services, healthcare staffing, and specialized response units, though at much larger international scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/UMCG_Ambulance
• Facebookfacebook.com/UMCGAmbulancezorg
• LinkedInlinkedin.com/company/umcg-ambulancezorg
• Instagraminstagram.com/umcg_ambulancezorg

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UMCG Ambulancezorg