IINE

Name

IINE

Legal name

International Institute of New England Inc.

Website

https://iine.org

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Refugee Resettlement & Immigrant Integration Services

NAICS

Individual and Family Services (6241), Social Assistance (624), Translation and Interpretation Services (541930), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI), Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE), Immigrant & Refugee Workforce Integration Programs (EDAAAOAJ), Newcomer & Refugee Student Support Programs (EDAJAGAH), Refugee Reception & Registration (BPADAHAA)

Keywords

• Refugee resettlement services
• Immigrant integration support
• English language instruction
• Immigration legal services
• Workforce development training

Headquarters

HQ city

Lowell

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: IINE receives 50-60% of its funding from public sources (federal and state government programs) as a public-private partnership. This funds core refugee resettlement and social services.
2. Private Donations and Grants: IINE raises 40-50% from private sources including individual donors, foundation grants (Cummings Foundation, Bancel Philanthropies, TD Charitable Foundation, and others), and corporate philanthropy.
3. Fees for Services: Modest fees for certain services to support operations.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels15 records

Core offering

IINE provides a comprehensive continuum of free social services for refugees, asylees, and immigrants in New England, spanning initial refugee resettlement and case management, emergency shelter, trafficking victim assistance, unaccompanied children's reunification, English language (ESOL) instruction, youth programming, employment support and job skills training (including CNA/LNA programs), immigration legal services, and professional interpretation in 300+ languages. All services are delivered free of charge through three physical offices (Boston, Lowell, Manchester) plus community-based field delivery, functioning as an integrated wraparound support system from arrival through citizenship.

Product overview

IINE is a social services organization offering a comprehensive continuum of services for refugees and immigrants in New England, not a technology product company. The organization operates three main locations (Boston, MA; Lowell, MA; Manchester, NH) providing humanitarian relief through interconnected programs including Refugee Resettlement, Case Management, Shelter Services, Trafficking Victim Assistance Program (TVAP), Unaccompanied Children's Program, Individual Development Account (IDA), English for Speakers of Other Languages (ESOL), Youth Programming, Employment Support, Job Skills Training (including CNA/LNA programs), Legal Services, Language & Translation Services (300+ languages), and Suitcase Stories® advocacy program. These services work together as a wraparound support system helping refugees achieve self-sufficiency from initial resettlement through citizenship.

Differentiator

Problem solved

Functional benefit

Brands

• Suitcase Stories®: A program that allows refugees and immigrants to share their experiences and stories with the community.
• The WILLOW Fund
• Golden Door

Products and services

• Refugee Resettlement Program Intensive case management and comprehensive transitional assistance to newly arrived refugees during their first year in the U.S., including airport reception, furnished housing, benefits enrollment, healthcare navigation, school enrollment, cultural orientation, and employment assistance to help them stabilize in New England communities.
• Case Management Services Comprehensive intake and assessment, care planning, referrals to health and mental health services, education and employment support, and self-sufficiency assistance delivered through home visits and office appointments to refugees and immigrants across New England.
• Shelter Services Emergency shelter support for newly arrived immigrant families (including Cuban and Haitian entrants), providing case management, English classes, employment support, and legal services to help families transition from emergency shelter into permanent housing. In fiscal year 2025, the program helped 60 families (200+ individuals) move into permanent housing.
• Trafficking Victim Assistance Program (TVAP) Safety net program for foreign national survivors of labor and sex trafficking (HHS-certified under TVPA), providing case management, health care advocacy, social integration support, legal assistance, and financial assistance to help survivors rebuild their lives.
• Unaccompanied Children's Program Program reuniting unaccompanied Central American children with U.S.-based family members or sponsors, providing intensive trauma care, case management, mental health support, school enrollment, and legal assistance for asylum processes. Reached more than 600 children per year across New England and New York.
• Individual Development Account (IDA) Program Matched savings program helping participants set financial goals, develop healthy savings habits, and invest in their future. IINE matches savings at a 1:1 rate up to $2,000 for individuals and $4,000 for households for asset purchases such as vehicles.
• English for Speakers of Other Languages (ESOL) Multi-level English language instruction preparing non-native English speakers for daily life and workforce entry in the U.S., with vocabulary, conversation, workplace knowledge, and job interview preparation. Serves more than 700 students each year across Boston, Lowell, and Manchester.
• Youth Programming Educational and support services for young refugees and immigrants, including education support, socialization, physical and mental health support, and goal-setting assistance.
• Employment Support Services Pathway to durable self-sufficiency for refugees and immigrants, including job placement, hard- and soft-skills training, and career advancement support. Trains and places over 650 refugees and immigrants into the Massachusetts and New Hampshire workforce each year.
• Certified/Licensed Nursing Assistant (CNA/LNA) Training Programs Targeted vocational training preparing students for careers in healthcare, including the Certified Nursing Assistant (CNA) program in Lowell and the Licensed Nursing Assistant (LNA) program in Manchester.
• Immigration Legal Services Immigration legal assistance specializing in family, humanitarian, and business immigration law as well as U.S. citizenship, helping families navigate complex immigration processes and pursue paths to permanency. Served more than 1,100 shelter-services clients at end of fiscal year 2025.
• Language & Translation Services Professional interpretation and translation services provided by a diverse team of local and international interpreters and translators, offering services in over 300 languages for refugee, immigrant, and institutional clients.
• Suitcase Stories® Advocacy and storytelling program that raises awareness about refugee and immigrant experiences through personal narratives shared with schools, community groups, and the public.

Quantifiable outcome

• Serves more than 10,000 refugees, asylees, and immigrants annually
• +5 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered historical and core.

• YWCAhistoricalStrategic or Co-development PartnerHistorical founding partner - IINE began in 1910 when YWCA created the Department of Immigration and Foreign Communities. The Institutes separated from YWCA in 1935.
• Community Groups and VolunteerscoreStrategic or Co-development PartnerHundreds of community groups, individuals, corporations, and foundations partner with IINE to help newcomers integrate into New England.
• Local CommunitiescoreStrategic or Co-development PartnerLocal communities throughout New England embrace newcomers and partner with IINE for refugee resettlement and immigrant integration.
• Federal and State GovernmentcoreStrategic or Co-development PartnerIINE operates as a public-private partnership with federal government, receiving 50-60% of funding from public sources. Partners with state agencies for refugee resettlement programs.

Scale indicators14 records

Recent moves12 records

Expansion highlights6 records

Direct peers

• Church World Service: Faith-based nonprofit providing refugee resettlement and humanitarian services in the U.S. Operates as a national refugee resettlement agency with similar service offerings including case management, employment support, and immigration legal assistance.
• World Relief: Christian humanitarian organization operating federally funded refugee resettlement programs across multiple U.S. cities. Provides comparable wraparound services including resettlement, ESOL, employment, and immigration legal services.
• International Rescue Committee: One of the largest nonprofit refugee resettlement and humanitarian assistance organizations in the U.S., operating a similar model of reception, case management, employment, and legal services across many more offices nationally. Direct competitor for federal Reception & Placement contracts.
• HIAS: Jewish American nonprofit providing refugee resettlement, legal services, and integration support across the U.S. Operates the same federally funded refugee resettlement model with comparable service lines including ESOL, employment, and immigration legal aid.
• US Committee for Refugees and Immigrants (USCRI): National nonprofit agency providing refugee resettlement, employment, and integration services. Directly comparable as a federally funded refugee resettlement agency offering parallel programming including case management and workforce development.
• Ethiopian Community Development Council: Refugee resettlement and immigrant integration nonprofit operating the African Women's Cancer Awareness Association and similar programs. Provides comparable resettlement and integration services to IINE's diverse client base.
• Lutheran Immigration and Refugee Service: National faith-based refugee resettlement and immigration services organization. Operates federally funded resettlement programs with comparable service offerings including unaccompanied children's services, employment support, and legal aid.

Regional players

• Refugee Services of Texas: Large regional refugee resettlement agency serving Texas with resettlement, case management, employment, and immigration legal services. Comparable service model and scale, but operates in a different geography.
• Ascentria Care Alliance: New England-based human services nonprofit (formerly Lutheran Social Services of New England) providing refugee resettlement, elder care, and child welfare services. Most direct regional peer given overlapping New England geography and comparable refugee resettlement programs.

Broad incumbents

• Catholic Charities USA: National network of Catholic Charities agencies providing refugee resettlement, immigration legal services, ESOL, and social services. Operates many local affiliates that compete with IINE in the same federally funded resettlement space across multiple states.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/iine
• YouTubeyoutube.com/IntInstitute
• Facebookfacebook.com/iinewengland
• LinkedInlinkedin.com/company/iinewengland
• Instagraminstagram.com/iinewengland

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IINE