Village of Lake Zurich, Illinois

What Village of Lake Zurich, Illinois does

The Village of Lake Zurich is a municipal government entity incorporated in 1896 and operating under a council-manager form of governance in Lake County, Illinois, approximately 37 miles northwest of downtown Chicago. The village delivers a full-service municipal portfolio to its residents and local businesses across eight functional areas: Administration (led by Village Manager Ray Keller), Police (Chief Steve Husak), Fire Department (Chief David Pilgard), Public Works (Director Michael Brown), Community Development, Finance (Director Rita Kruse), Human Resources (Director Doug Gibson), and Park & Recreation (Director Bonnie Caputo). Its elected leadership comprises Village President Thomas Poynton and a six-member Village Board of Trustees.

The village's service portfolio spans public safety, water supply and sanitary sewer, road and infrastructure maintenance, refuse and recycling collection, building permitting and inspections, parks and recreational programming, code enforcement, and emergency management. Its digital infrastructure is built on a CivicPlus-powered official website (lakezurich.org) layered with several third-party platforms: BS&A Online for permits, licensing, utility billing, and citizen request submissions; the Sensus Analytics Customer Portal backed by Sensus iPerl smart meters for hourly water-usage tracking and alerts; the Everbridge-integrated Notify Me email-and-SMS subscription system for news, meetings, and emergencies; an IVR phone payment line; and ChargePoint EV charging stations. The village is also pursuing a long-term Lake Michigan water supply transition and is investing in Paulus Park expansion under a 2024 Illinois OSLAD grant.

Revenue and funding derive from a mix of recurring and transactional streams: property taxes, utility taxes, sales taxes, telecommunications taxes (general-fund recurring sources); usage-based water and sewer billing; transaction-fee permits and inspections; one-time business and liquor licensing; and recurring park and recreation program fees. Distribution is direct-to-resident through in-person service at Village Hall and departmental offices (Fire, Police, Public Works, Paulus Park Barn, Utility Billing), the BS&A Online portal, the IVR payment line, social channels (@LakeZurichGov on Facebook and X/Twitter), RSS feeds, a PEG cable TV station, and recurring community events. The village reports 96–97% resident satisfaction in its community survey and has no private competitors within its jurisdiction.

Name

Village of Lake Zurich, Illinois

Legal name

Village of Lake Zurich

Website

https://lakezurich.org

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

The Village of Lake Zurich is a full-service municipal government in Lake County, Illinois, providing public safety, water and sewer utilities, public works, building permits, parks and recreation, and community development to its residents and local businesses. It operates a CivicPlus-powered digital portal integrated with BS&A Online and Sensus Analytics smart-meter technology for service delivery.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Parks, Recreation & Cultural Services (BPAIACAI), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public safety
• Water and sewer utilities
• Parks and recreation
• Permits and licensing

Headquarters

HQ city

Lake Zurich

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: Primary source of general fund revenue for municipal operations
2. Utility Taxes: Taxes on utility services within the village
3. Sales Taxes: Local share of sales tax revenue from commercial activity
4. Telecommunications Tax: Tax on telecommunications services
5. Water and Sewer Utility Billing: Water supply and sanitary sewer services billed to residents and businesses based on consumption
6. Building Permits and Inspections: Fees for residential and commercial plan review, permits, and inspections
7. Business Licenses: Licensing fees for businesses operating within the village including liquor licenses
8. Park and Recreation Programs: Registration fees for preschool, summer camp, dance, and other recreation programs

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The Village of Lake Zurich operates as a municipal government, providing statutory local-government services to residents and businesses within its jurisdiction. Core offerings include water and sewer utilities, police and fire protection, roadway maintenance, parks and recreation programming, building permits and inspections, and business licensing.

Product overview

Village of Lake Zurich operates as a full-service municipal government offering digital services to residents through a CivicPlus-powered website. The portfolio consists of core utility services (water distribution, sewage), public safety (police, fire-rescue), public works infrastructure, and community recreation programs. Digital product offerings include online payment portals for utility bills and permits, the Sensus Analytics Customer Portal for water usage monitoring, the Notify Me notification system for community alerts, and the BS&A Online citizen request portal. All services are accessed through the village's official website at lakezurich.org.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 96% of community survey respondents rate Lake Zurich as an Excellent or Good place to live

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ComEd (Commonwealth Edison)coreOthersElectric utility provider for Lake Zurich responsible for street light maintenance, outage management, and electrical service. Village provides links to ComEd outage center and storm center for residents.
• BS&A SoftwarecoreTechnology or IntegrationProvides the BS&A Online platform used by Lake Zurich for citizen records search, online payments, and request for action submissions. Municipal software provider.
• CivicPluscoreTechnology or IntegrationContent management system provider powering the official village website with integrated services for payments, notifications, calendars, and citizen engagement.
• JULIE (Joint Utility Locating Information for Excavators)coreOthersStatewide underground utility locating service required before digging. Village promotes the 800-892-0123 number and 48-hour completion requirement.
• Sensus (Analytics)coreTechnology or IntegrationProvides smart water metering technology and the Customer Portal for residents to track water usage on an hourly basis, receive consumption alerts, and manage accounts.
• Canadian National RailwayminorOthersRailway with operations through Lake Zurich causing noise concerns. Village provides CN contact information (888-888-5909) for residents to address noise complaints directly.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Village of Libertyville, Illinois: Neighboring Lake County village of similar size providing the same full suite of municipal services (police, fire, water/sewer, parks, community development). Comparable operating model, demographic profile, and proximity to Chicago.
• Village of Vernon Hills, Illinois: Lake County village of comparable scale offering police, fire, public works, water/sewer, parks/recreation, and community development. Strong geographic and operational parallel to Lake Zurich.
• Village of Hawthorn Woods, Illinois: Immediately adjacent Lake County village of comparable size offering the same core municipal services (police, public works, community development). Strongest geographic peer.
• Village of Kildeer, Illinois: Neighboring Lake County village providing police, public works, and community development services with a similar high-income Chicago suburban profile.
• Village of Buffalo Grove, Illinois: Larger Lake County village operating a similar full-service municipal model with police, fire, public works, water/sewer utilities, and parks/recreation. Same regional regulatory and economic environment.
• Village of Wauconda, Illinois: Lake County municipality operating lake-related water/sewer, parks, police, fire, and public works services. Operates under a similar council-manager charter in the same suburban geography.
• Village of Barrington, Illinois: Nearby Chicago-suburban village running a comparable full-service municipal operation including its own police/fire, water/sewer, and parks/recreation departments for a similar upscale demographic.
• Village of Long Grove, Illinois: Adjacent Lake County village delivering the same suburban municipal services including police contracting, public works, and parks/recreation within a comparable demographic profile.
• Village of Deerfield, Illinois: Nearby Lake County municipality running comparable services including water distribution, sanitary sewer, police/fire, and parks. Similar affluence profile and Chicago-suburban setting.
• Village of Mundelein, Illinois: Adjacent Lake County municipality operating water/sewer utilities, public works, parks and recreation, and community development under a similar council-manager structure. Provides a directly comparable suburban Chicago municipal peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lakezurichgov
• Facebookfacebook.com/villageoflakezurich
• LinkedInlinkedin.com/company/village-of-lake-zurich-illinois

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Lake Zurich, Illinois