CRMiUM
CRMiUM is a Ukraine-based CRM system integrator with 80+ specialists implementing Zoho, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM for enterprises and SMBs across Europe.
- Company typePrivate
- Founded2016
- HeadquartersWarszawa, Poland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What CRMiUM does
CRMiUM is a CRM system integrator headquartered in Kyiv, Ukraine (Mykoly Vasylenka Street, 7), with a regional office in Warsaw, Poland (A. Mickiewicza 37/58) and sales presence in the UK via a +44 phone line. The company employs 80+ specialists trained internally across nine third-party CRM platforms: Zoho, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM. CRMiUM explicitly positions itself as a long-term business automation partner rather than a one-time implementation vendor, framing CRM as a continuous "business function" requiring ownership, culture change, and ongoing modernization.
The company's service portfolio follows a structured funnel: free platform selection consulting, free business process audit, process preparation for automation, sprint-based turnkey implementation (1-2 week sprints with weekly demo presentations), ongoing support with assigned integrator teams and response-time KPIs, and CRM administrator outsourcing. Process differentiators include an internal training program with a detailed video instruction library, multi-vendor platform expertise with dedicated practice heads per CRM, and a partnership-style engagement model. Pricing is not publicly disclosed; turnkey implementations are quoted on a custom project scope, while ongoing support and CRM administrator outsourcing are billed as monthly retainers.
CRMiUM runs a sales-led, consultative GTM using free audits and platform selection as lead magnets and direct enterprise engagement. The company has delivered 500+ projects over 10+ years and serves customers across IT services, education, financial services, events, media, retail, and nonprofit sectors. Named enterprise references include Innovecs, Edgemont Financial Services, and Fozzy Group's IT Academy, alongside SMB clients in events and sales training. No revenue, funding, ownership, or incorporation data is publicly disclosed; the firm is privately held.
CRMiUM firmographics
Firmographics- Name
- CRMiUM
- Legal name
- CRMiUM
- Website
- https://crmium.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CRMiUM is a Ukraine-based CRM system integrator with 80+ specialists implementing Zoho, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM for enterprises and SMBs across Europe.
- Ownership category
- akta.pro rank
CRMiUM industry classification
Industry- Product category
- CRM Implementation Services
- akta.pro industry
- CRM Managed Services & SupportBusiness & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)CRM Strategy & Consulting
Keywords
Where CRMiUM is headquartered
LocationHeadquarters
- HQ city
- Warszawa
- HQ country
- Poland
- HQ region
- Europe
Offices2 records
Markets served
CRMiUM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- CRM Implementation Services: Turnkey implementation services including system setup, integration with other systems, user training, primary data loading, and launch support. Implementation divided into sprints with intermediate demos.
- Platform Selection Consulting: Free consultation service helping clients select optimal CRM/ERP/HRM platform among popular platforms based on business needs and growth points
- Business Process Audit: Audit services for businesses already using CRM, analyzing quality of CRM settings and recommending improvements beyond the CRM system for overall business automation
- Process Preparation for Automation: Services for companies with disorganized processes, including process analysis, identification of non-optimal processes (duplications, bottlenecks, slow stages), optimization recommendations, and KPI generation
- Support and Development: Ongoing CRM support with assigned professional integrator teams, quick response times, continuous refinement and optimization, new product monitoring, additional training, and periodic full audits
- CRM Administrator Outsourcing: Dedicated CRM administrator provision with comprehensive training programs and access to CRMiUM training programs and expert consultations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | One time | Platform Selection - Free consultation to help select optimal CRM/ERP/HRM platform |
| Other | One time | Business Audit - Free audit for businesses already using CRM |
| Other | Multi-year contract | Turnkey Implementation - Complete CRM implementation with sprint-based methodology |
| Subscription | Monthly | Support and Development - Ongoing CRM support and optimization |
| Subscription | Monthly | CRM Administrator Outsourcing - Dedicated CRM administrator service |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
CRMiUM product offering
Product offeringCore offering
CRMiUM is a CRM system integrator that helps businesses select, implement, and maintain third-party CRM platforms including Zoho, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM. The service chain runs from free platform selection and business process audit through turnkey sprint-based implementation, user training, and ongoing support or CRM administrator outsourcing.
Product overview
CRMiUM is a CRM system integrator offering professional implementation and consulting services rather than a standalone software product. Their portfolio consists of services for implementing and supporting multiple third-party CRM platforms: Zoho CRM, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM. The company provides a structured service chain including platform selection consulting, business process audit, process preparation for automation, turnkey implementation (sprint-based), ongoing support and development, and CRM administrator outsourcing. These services help businesses select, implement, and continuously optimize their chosen CRM system.
Differentiator
Problem solved
Functional benefit
Products and services
- Zoho CRM Implementation Professional services for implementing Zoho CRM platform, including setup, configuration, training, and ongoing support, for B2B companies seeking sales automation and customer management.
- Odoo CRM Implementation Professional services for implementing Odoo CRM platform, including setup, configuration, training, and ongoing support, for B2B companies.
- Creatio CRM Implementation Professional services for implementing the Creatio (formerly bpm'online) CRM platform, including setup, configuration, training, and ongoing support, for B2B companies.
- HubSpot CRM Implementation Professional services for implementing HubSpot CRM platform, including setup, configuration, training, and ongoing support, for B2B companies.
- Salesforce CRM Implementation Professional services for implementing Salesforce CRM platform, including setup, configuration, training, and ongoing support, for B2B companies.
- Pipedrive CRM Implementation Professional services for implementing Pipedrive CRM platform, designed for sales management with KANBAN format and automation capabilities. Includes setup, configuration, training, and ongoing support for B2B clients.
- NetHunt CRM Implementation Professional services for implementing NetHunt CRM, a Gmail-integrated CRM that turns Gmail mailbox into a CRM center. Includes setup for lead automation, sales, customer management, reports, sales funnels, and email marketing.
- Key CRM Implementation Professional services for implementing Key CRM, a configurable CRM system for online stores with built-in marketplace integrations, delivery management, communications, warehouse functionality, and analytics.
- Keepin CRM Implementation Professional services for implementing Keepin CRM, an affordable CRM system from a Ukrainian vendor covering small and medium business needs including warehouse, clients, sales funnel, finances, employees, meetings, products, marketplace, and tasks.
- Platform Selection Service Consulting service helping clients select the optimal CRM/ERP/HRM platform through interviews, business process analysis, and live system demonstrations. Offered free as a lead generation tool.
- CRM Audit Service Business process audit and CRM settings analysis service that identifies improvement opportunities and provides recommendations for CRM efficiency and business automation. Offered free as a lead generation tool.
- Process Preparation for Automation Service for companies with disorganized processes, involving analysis, identification of bottlenecks, process optimization recommendations, and KPI generation for monitoring.
- Turnkey CRM Implementation Full-service implementation including sprint-based setup (1-2 weeks), CRM configuration, system integrations, user training with video instructions, primary data loading, and launch support. Custom-priced based on project scope.
- CRM Support and Development Ongoing support service with dedicated integrator team, quick response times, system optimization, new feature implementation, additional training, and periodic full system audits, delivered via monthly retainer.
- CRM Administrator Outsourcing Outsourced CRM administrator service providing quality monitoring, report preparation, dashboard building, user management, access rights distribution, employee training, and ongoing development, delivered via monthly retainer.
Companies that use CRMiUM
Customer profileNamed customers8 records
Segments7 records
Ideal customer profiles4 records
CRMiUM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
CRMiUM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NetHunt CRMcoreCRMiUM is an official partner of NetHunt CRM, providing implementation, installation, training, and turnkey implementation services. They specialize in NetHunt integration which turns Gmail mailbox into a CRM center, helping manage all customer requests. The partnership covers audit, turnkey implementation, support, development, and CRM administrator outsourcing services for NetHunt.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
CRMiUM competitors and assessment
Company assessmentDirect peers
- Damco Solutions: IT services firm offering Salesforce, HubSpot, and Zoho implementation plus managed support. Comparable service portfolio and SMB-to-mid-market customer focus to CRMiUM.
- Algoworks: Salesforce consulting and development partner delivering CRM implementation, customization, and integration services. Comparable multi-platform CRM services positioning with SMB-to-mid-market focus.
- OSF Global Services: Multi-platform CRM implementation partner with practices across Salesforce, Zendesk, and other suites. Comparable to CRMiUM as a multi-vendor CRM SI delivering implementation plus ongoing managed services.
- Slalom: US-headquartered consultancy with a dedicated CRM practice spanning Salesforce, Microsoft, and other platforms. Closely comparable business model — vendor-agnostic CRM consulting and implementation for enterprise clients — though operating at significantly larger scale.
- Absyz: Salesforce consulting partner specializing in CRM implementation, customization, and managed services for SMB and enterprise. Closely comparable to CRMiUM in services portfolio and free-consultation-led lead generation.
- Girikon: Salesforce and Zoho consulting/implementation partner serving SMB and enterprise clients. Closely comparable to CRMiUM in multi-platform CRM services model, target segments, and free-consultation-led funnel.
- Inogic: Microsoft Dynamics 365 CRM-focused implementation partner offering deployment, customization, and ongoing support. Comparable services-led CRM integration model aimed at SMB and mid-market customers.
Broad incumbents
- Simplus (Infosys): Salesforce-focused SI acquired by Infosys, offering CRM implementation, managed services, and admin outsourcing. Overlaps directly with CRMiUM's administrator-outsourcing and support retainers, but at vastly greater scale and with Salesforce-only specialization.
- Persistent Systems: Large IT services company with a dedicated CRM/digital transformation practice covering Salesforce, Microsoft, and Zoho. Overlaps in CRM implementation and managed services but with much broader portfolio and global delivery.
- Cognizant: Global IT services giant with a sizable CRM/digital experience practice (Salesforce, Adobe, Microsoft). Competes for the same enterprise CRM implementation work as CRMiUM but at significantly larger scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
CRMiUM social profiles
Digital presenceCRMiUM financial estimates
Financial estimateRevenue estimate
Valuation estimate
CRMiUM leadership team
Management profileNumber of profiles
Profiles8 records
CRMiUM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CRMiUM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CRMiUM
What does CRMiUM do?
CRMiUM is a CRM system integrator that helps businesses select, implement, and maintain third-party CRM platforms including Zoho, Odoo, Creatio, HubSpot, Salesforce, Pipedrive, NetHunt, Key CRM, and Keepin CRM. The service chain runs from free platform selection and business process audit through turnkey sprint-based implementation, user training, and ongoing support or CRM administrator outsourcing.
Is CRMiUM a public or private company?
CRMiUM is a private company. It is classified as unknown and is currently operating.
When was CRMiUM founded?
CRMiUM was founded in 2016. It employs 51 to 100 people.
Where is CRMiUM based?
CRMiUM is headquartered in Warszawa, Poland, in the Europe region.
How does CRMiUM make money?
Six revenue lines are on record. CRM Implementation Services are the primary driver. The others are platform Selection Consulting, business Process Audit, process Preparation for Automation, support and Development and CRM Administrator Outsourcing.
Who are CRMiUM's main competitors?
Direct peers on record are Damco Solutions, Algoworks, OSF Global Services, Slalom, Absyz, Girikon and Inogic. Broad incumbents are Simplus (Infosys), Persistent Systems and Cognizant.
Does CRMiUM have an API?
No public API is recorded for CRMiUM.
What industry is CRMiUM in?
CRMiUM's product category is CRM Implementation Services. Its primary akta.pro industry code is BPAEAGAD, CRM Managed Services & Support, with a secondary code of BPAFAFAA, CRM Strategy & Consulting.