Condon Claims Management

What Condon Claims Management does

Condon Claims Management (CCM) is a privately-held specialist claims management and third-party administration firm founded in 1997 in Covington, Louisiana, and now operated as part of the Thomas Miller Group following its January 2024 acquisition. The company serves insurance carriers, Protection & Indemnity (P&I) clubs, Managing General Agents, cruise lines, ferry operators, ship managers, energy operators, and construction developers across the maritime, energy, and construction sectors. CCM runs nine offices across the UK (Woodbridge, Newcastle, London), the United States (Mandeville, Lafayette, Houston, Miami, New Bedford), and Australia (Sydney), with a 24/7 emergency response capability backed by licensed adjusters rather than third-party call centers.

CCM's core offering is delivered through three primary revenue streams: Third-Party Administration services (managed services contracts for ongoing claims handling), Specialist Claims Handling (project-based professional services for large casualties, complex events, and multi-jurisdiction matters), and Global Medical Assistance (case-fee telemedicine, medevac coordination, and repatriation across 80+ countries). Adjacent lines include insurance and loss audits, legacy claims solutions, and offshore personal injury services. Revenue is generated through negotiated, quote-based contracts with no publicly disclosed pricing.

Technology is anchored by the proprietary Virtual Claims Adjuster (VCA) database — a client-facing portal giving underwriters 24/7 access to claim reserves, documentation, status, Lloyd's Standard Bordereaux output, and customizable loss runs with auditing trails. Supporting systems include automated Sanctions Screening against HM Treasury and OFAC lists and a 24/7 telemedicine platform. CCM holds a distinctive regulatory position as the first non-broker to achieve Lloyd's of London accreditation in over 300 years, enabling direct collection of claim payments through the Central Accounting Scheme. CCM's go-to-market is enterprise field sales, relationship-driven, and primarily built on long-tenured client engagements and a programmatic Partnerships & Acquisitions strategy, evidenced by the June 2025 acquisition of US-based Marine Claims Associates.

Name

Condon Claims Management

Legal name

Condon Claims Management Ltd

Website

https://condonclaims.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Insurance Claims Management & Third-Party Administration

NAICS

Claims Adjusting (524291), Insurance Carriers and Related Activities (524)

SIC

Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Protection & Indemnity (P&I) / Marine Liability Insurance (FSAJAHAH)

akta.pro secondary industries

Yacht & Pleasure Craft Insurance (FSAJAHAI), Mixed-Use / Commercial Condominium BOP (FSAJAFAO)

Keywords

• Claims management services
• Third-party administration
• Marine insurance adjusting
• Global medical assistance
• Specialist claims handling

Headquarters

HQ city

Woodbridge

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Third-Party Administration (TPA) Services: Full-service TPA providing claims notification, review, investigation, processing, and payment or dispute resolution. Revenue generated through contracted service fees with insurers and operators for ongoing claims management.
2. Specialist Claims Handling: Expert claims management for large casualties, complex events, multiple parties, and international jurisdictions. Billed as professional services for commercial entities and their insurers.
3. Global Medical Assistance Services: 24/7 telemedicine, medevac coordination, hospitalization support, and medical repatriation services. Revenue generated through case handling fees and coordinated service delivery.
4. Insurance and Loss Audits: Loss and safety audits for potential insureds and comprehensive insurance audits for underwriting intent, claims control, and commutation purposes.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Condon Claims Management provides specialist claims handling, third-party administration, global medical assistance, offshore personal injury management, legacy claims solutions, and insurance/loss audit services for insurance carriers, P&I clubs, MGAs, and large operators in the maritime, cruise, yacht, energy, ports/terminals, commercial fishing, and construction sectors. Services are delivered 24/7/365 by licensed adjusters across nine offices, supported by the proprietary Virtual Claims Adjuster (VCA) platform enabling real-time Underwriter access to claims data, reserves, and Lloyd's Standard Bordereaux.

Differentiator

Problem solved

Functional benefit

Brands

• Virtual Claims Adjuster (VCA): State-of-the-art database platform allowing Underwriters to access claims, check reserves, documentation, and claim status 24/7. Also produces Lloyd's Standard Bordereaux and customisable loss runs.

Products and services

• Specialist Claims Handling
• Third Party Administration (TPA)
• Global Medical Assistance
• Offshore Personal Injury
• Legacy Claims Solutions
• Audits (Insurance and Loss Audits)

Quantifiable outcome

• 24-hour assignment acknowledgment
• +2 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Marine Claims AssociatescoreStrategic or Co-development Partner · 30 June 2025CCM acquired US-based Marine Claims Associates to strengthen its US business portfolio, expanding capabilities in the marine claims sector.
• Thomas Miller GroupcoreStrategic or Co-development Partner · 1 January 2024CCM became part of the Thomas Miller group in January 2024, enabling expanded services addressing claims, litigation, casualties, and emergencies worldwide. Access to unparalleled network of legal and technical resources including Brookes Bell and 3D Marine experts.
• Lloyd's Agency NetworkminorStrategic or Co-development PartnerMany of CCM's international correspondents and agents are members of the Lloyd's Agency Network, providing global reach for real-time claims assistance.
• Marine Index BureauminorStrategic or Co-development PartnerCCM holds membership in Marine Index Bureau, enabling comprehensive background investigations to check claimant's past medical, criminal, and civil litigation history.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Crawford & Company: One of the world's largest independent claims management and adjusting firms, serving P&C insurers globally with multi-line TPA, loss adjusting, and managed repair services. Most directly comparable peer to CCM given shared claims adjusting core across marine, energy, and property lines.
• Davies Group: Global claims solutions and legal services firm operating loss adjusting and TPA services across multiple verticals including marine and specialty. Comparable to CCM in claims handling scope and insurance carrier client base, with similar M&A-driven growth strategy.
• Charles Taylor Adjusting: Specialist claims adjusting firm with deep marine, energy, aviation, and offshore expertise serving London market insurers. Highly comparable peer given shared marine focus, Lloyd's market relationships, and specialist loss-adjusting model.
• McLarens: Independent global loss adjusting and claims management firm with strong marine, aviation, energy, and specialty practices. Direct competitor in the same maritime and energy claim niches CCM serves, with comparable scale and international office footprint.
• RiverStone International: Specialist legacy and runoff claims management firm serving insurance carriers exiting lines of business. Comparable to CCM's Legacy Claims Solutions practice and CCA expertise, though RiverStone focuses specifically on discontinued portfolios.
• Sedgwick: Major global claims management provider offering TPA, loss adjusting, and managed care across property, casualty, marine, and specialty lines. Closely comparable to CCM in serving large insurance carriers with end-to-end claims solutions across multiple geographies.

Broad incumbents

• Aon Claims Solutions: Global brokerage-owned claims and risk management practice serving multinational corporates and insurers. Comparable in claims handling capability and global reach, though CCM's marine specialization is a point of differentiation.
• Marsh Claims Management: Global brokerage-owned claims management practice serving enterprise clients across all major insurance lines. Competes with CCM for large carrier and corporate accounts, with much broader portfolio but less marine specialist depth.

Others

• Brookes Bell: Marine technical and scientific consultancy serving P&I clubs, insurers, and law firms. Sister company under Thomas Miller Group alongside CCM; comparable in marine technical expertise but focused on expert witness rather than claims management.

Emerging players

• Quest Group (marine): Niche marine surveying, consulting, and expert witness firm serving P&I clubs, insurers, and maritime law firms. Comparable in marine expertise and London market presence but narrower scope than CCM's full TPA offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/condon-claims-management

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Condon Claims Management