Claims Delegates
Claims Delegates is a Bend, Oregon-based insurance claims consulting firm that provides Xactimate estimating, public adjusting, custom pricing, and expert witness services to property owners and restoration contractors across the United States, founded by industry veteran Andrew G. McCabe.
- Company typePrivate
- Founded1999
- HeadquartersBend, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Claims Delegates does
Claims Delegates is a Bend, Oregon-based insurance claims consulting firm that serves two primary customer segments: property owners navigating property damage claims, and restoration contractors performing insurance restoration work. The firm was founded by Andrew G. McCabe, who has been active in the restoration industry since 1999 and holds a Certified Xactimate Pricing Consultant credential and a public adjuster license (NPN 6228736). Service offerings are organized into two tracks: for property owners, the firm delivers appraisal, estimating, and public adjusting services; for contractors, it provides Xactimate estimate writing, claim consulting, custom Xactimate price-list configuration, legal support, and expert witness services. The company operates nationwide in the United States from a single Bend, OR headquarters with a 1-10 employee headcount, and is founder-owned and bootstrapped with no disclosed institutional funding.
The firm's underlying technology is domain expertise in the Xactimate/Xactware insurance estimating platform rather than a proprietary software product. Its core differentiator is the True Market Index (TMI) methodology, a data-driven pricing framework applied to the Xactware pricing database to determine fair market rates for restoration work that reflect local market conditions and contractor-specific requirements rather than the software's default pricing. Other technical components include specialized knowledge of Xactimate labor-efficiency settings, line-item estimating, scope-of-loss documentation, and supplement dispute support, including expert witness testimony in legal proceedings. There is no disclosed API, SDK, or AI/ML capability; the moat is human expertise rather than software IP.
Revenue is generated through two channels: (1) quote-based professional services fees for consulting, estimating, and public adjusting engagements, with pricing tied to project scope and complexity and described as multi-year contract cadence, and (2) recurring/subscription revenue from educational products sold through the company's website storefront, including courses such as Deep Xactimate Secrets and Control the Narrative, and the 24HR Tech book. The go-to-market model combines direct consultation (phone-based and on-site) with a content-driven marketing strategy that publishes long-form thought leadership through LinkedIn, YouTube (including a Claim Clinic Podcast), blog/whitepapers, and four organic social channels. Customer evidence includes named engagements with American Technologies, Allied Restoration, Restoration Solutions, and Always Clean Carpet & Tile.
Claims Delegates firmographics
Firmographics- Name
- Claims Delegates
- Legal name
- Claims Delegates
- Website
- https://claimsdelegates.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Claims Delegates is a Bend, Oregon-based insurance claims consulting firm that provides Xactimate estimating, public adjusting, custom pricing, and expert witness services to property owners and restoration contractors across the United States, founded by industry veteran Andrew G. McCabe.
- Ownership category
- akta.pro rank
Claims Delegates industry classification
Industry- Product category
- Insurance Claims Consulting & Public Adjusting
- NAICS
- Agencies, Brokerages, and Other Insurance Related Activities (5242), Claims Adjusting (524291)
- SIC
- Insurance Agents, Brokers & Service (6411), Services-Legal Services (8111)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
- akta.pro secondary industry
- Personal Injury & Insurance Defense (BPAHAAAM)
Keywords
Where Claims Delegates is headquartered
LocationHeadquarters
- HQ city
- Bend
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Claims Delegates business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Professional Consulting Services: Fees charged for insurance claims consulting, Xactimate estimate writing, claim consulting, and public adjusting services for property owners and contractors.
- Educational Courses and Products: Sale of educational courses including Deep Xactimate Secrets, Control the Narrative, and the 24HR Tech book that teach contractors how to build defensible estimates and improve cash flow.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Professional services including consulting, estimating, and public adjusting |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Claims Delegates product offering
Product offeringCore offering
Claims Delegates is a professional services firm that handles insurance claims for property owners and provides consulting, estimating, and legal support to restoration contractors. Its core service line is Xactimate-based insurance estimating, supplemented by public adjusting, appraisal, claim consulting, custom Xactimate price configuration, expert witness testimony, and educational courses/books sold through its website store.
Product overview
Claims Delegates is a service-based company providing insurance claims handling services for both property owners and restoration contractors. The company specializes in Xactimate estimating software and offers a portfolio of services including Appraisal, Estimating, and Public Adjusting for property owners, and Xactimate Estimate Writing, Claim Consulting, Custom Prices for Xactimate, Legal Support, and Expert Witness services for contractors. The core offering revolves around helping policyholders and contractors maximize insurance claim settlements through professional documentation, advocacy, and expert support throughout the claims process.
Differentiator
Problem solved
Functional benefit
Products and services
- Xactimate Estimate Writing Specialized Xactimate estimating service for restoration contractors, producing professional insurance claim estimates using the Xactimate software platform to document scope of loss and justify claim settlements.
- Appraisal Professional appraisal services for property owners and contractors to assess and document property damage for insurance claims purposes.
- Estimating Detailed cost estimation services for property damage repairs, helping property owners understand the true scope and cost of restoration work.
- Public Adjusting Licensed public adjuster services (NPN 6228736) advocating for property owners in insurance claim settlements, helping maximize claim payouts.
- Claim Consulting Advisory services for contractors on navigating insurance claims processes, understanding carrier requirements, and improving claim outcomes.
- Custom Prices for Xactimate Customized Xactimate pricing database adjustments allowing contractors to apply market-specific rates that reflect actual business costs rather than default insurance software rates.
- Legal Support Legal support services assisting contractors with insurance claim disputes and litigation matters.
- Expert Witness Expert witness services providing testimony on insurance claims, Xactimate methodology, and restoration industry standards in legal proceedings.
- Educational Courses and Books Sale of educational courses including Deep Xactimate Secrets, Control the Narrative, and the 24HR Tech book that teach contractors how to build defensible estimates and improve cash flow.
Quantifiable outcome
- The amount of the Xactimate estimate often equals the amount of the insurance claim settlement when properly documented.
Companies that use Claims Delegates
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Claims Delegates technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Claims Delegates partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights5 records
Claims Delegates competitors and assessment
Company assessmentBroad incumbents
- Verisk / Xactware: Verisk owns Xactware, the platform underpinning Claims Delegates' core Xactimate services. It is comparable as the upstream incumbent defining pricing data, software workflows, and certification standards on which Claims Delegates builds its proprietary TMI methodology.
- CoreLogic: A property data and analytics provider serving insurance carriers, lenders, and restoration contractors with cost data and workflow tools. Comparable as a broad incumbent operating adjacent to Claims Delegates' pricing and estimating value proposition for the insurance restoration ecosystem.
- EagleView: Aerial property measurement and analytics provider widely used by insurance carriers and contractors for property assessment and claim documentation. Comparable as a broad incumbent providing technology-driven tools in the same property claim documentation workflow Claims Delegates supports.
Direct peers
- ClaimTek Systems: A claim consulting and licensing network that helps entrepreneurs launch public adjusting and claim processing businesses. Comparable as a peer because it operates in the same public adjusting/claims advocacy niche with similar policyholder customer base, though delivered through a licensing/consulting model rather than direct advocacy.
- Contractor Coaching Partners: A consulting and coaching firm serving restoration contractors on business operations, insurance claims, and Xactimate best practices. Directly comparable to Claims Delegates' contractor-facing services (claim consulting, custom pricing, expert witness) in customer base and content-driven GTM.
- Globe Public Adjusting: A licensed public adjusting firm serving property owners with insurance claim advocacy on residential and commercial losses. Comparable to Claims Delegates' property owner services (appraisal, public adjusting) across customer profile, regulatory credentialing, and service model.
- Bolt Public Adjusting: A licensed public adjusting firm advocating for property owners in property damage insurance claims, including appraisal and estimating support. Directly comparable in service mix, customer base (policyholders), and revenue model to Claims Delegates' property owner services.
- AdjusterPro: An adjuster licensing and training firm that prepares professionals for insurance adjusting careers, including Xactimate-related skills. Comparable because it sells Xactimate expertise and training content to the same restoration and adjusting audience that Claims Delegates serves.
- Restoration Coaching Group: A coaching and consulting firm serving restoration contractors on pricing, operations, and insurance claim strategy. Comparable to Claims Delegates' contractor-side consulting and educational product offering, including overlapping Xactimate and carrier-pricing subject matter.
Emerging players
- Insurance Litigation Support / Insurance Expert Witness Network: A marketplace and network of insurance and construction expert witnesses providing testimony on claims, estimating methodology, and restoration standards. Comparable because it overlaps directly with Claims Delegates' expert witness and legal support services on the contractor side.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Claims Delegates social profiles
Digital presenceClaims Delegates financial estimates
Financial estimateRevenue estimate
Valuation estimate
Claims Delegates leadership team
Management profileNumber of profiles
Profiles1 record
Claims Delegates funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Claims Delegates M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Claims Delegates
What does Claims Delegates do?
Claims Delegates is a professional services firm that handles insurance claims for property owners and provides consulting, estimating, and legal support to restoration contractors. Its core service line is Xactimate-based insurance estimating, supplemented by public adjusting, appraisal, claim consulting, custom Xactimate price configuration, expert witness testimony, and educational courses/books sold through its website store.
Is Claims Delegates a public or private company?
Claims Delegates is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Claims Delegates founded?
Claims Delegates was founded in 1999. It employs 1 to 10 people.
Where is Claims Delegates based?
Claims Delegates is headquartered in Bend, United States, in the North America region.
How does Claims Delegates make money?
Two revenue lines are on record. Professional Consulting Services are the primary driver. The others are educational Courses and Products.
Who are Claims Delegates's main competitors?
Broad incumbents on record are Verisk / Xactware, CoreLogic and EagleView. Direct peers are ClaimTek Systems, Contractor Coaching Partners, Globe Public Adjusting, Bolt Public Adjusting, AdjusterPro and Restoration Coaching Group. Insurance Litigation Support / Insurance Expert Witness Network is listed as an emerging player.
Does Claims Delegates have an API?
No public API is recorded for Claims Delegates.
What industry is Claims Delegates in?
Claims Delegates's product category is Insurance Claims Consulting & Public Adjusting. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services, with a secondary code of BPAHAAAM, Personal Injury & Insurance Defense. Its NAICS code is 5242 and its SIC code is 6411.