Hope & Healing Survivor Resource Center

What Hope & Healing Survivor Resource Center does

Hope & Healing Survivor Resource Center is a private 501(c)(3) nonprofit organization headquartered at 974 East Market Street, Akron, Ohio, that operates as an umbrella entity housing two separate nonprofit components — the Battered Women's Shelter (BWS) and the Rape Crisis Center (RCC) — serving survivors of domestic violence, sexual assault, and human trafficking across Summit County and Medina County, Ohio. The organization's service portfolio centers on a 24/7 crisis hotline (330.374.1111), a 60,000-square-foot emergency shelter campus in Akron with additional shelter capacity in Medina County, trauma-informed therapy, court advocacy, peer support groups, hospital accompaniment (including coordination with the Akron Children's Hospital CARE Center), anti-human-trafficking services, and on-campus survivor advocacy at the University of Akron. All direct services are provided free of charge to survivors.

The organization runs a diversified, mission-driven revenue model rather than a commercial one, drawing on individual and corporate donations (including a Circle of Hope recurring giving program and in-kind gifts), special-event fundraising (gala, golf outing, Dueling Pianos, Quarantine Cuisine, virtual race), corporate sponsorships for awareness campaigns, and government grants — notably HUD funding for transitional, homeless prevention, and rapid re-housing programs, a $1 million DOJ grant supporting the Akron Sexual Assault Kit Initiative (ASAKI), and SOH CSWMFTB-approved continuing-education credits that monetize training events. Operational scale is substantial for a regional nonprofit of this type: 101–250 staff and volunteers, 43,367 safe shelter nights delivered in 2019, more than 190 hospital accompaniment visits, and 10,702 volunteer hours in a single year. The organization is CARF-accredited and holds a Candid Platinum transparency seal and a Charity Navigator four-star rating. Its leadership transitioned in 2022 when Teresa Stafford succeeded Terri Heckman, who had served approximately 35 years at the organization including her tenure as CEO.

Name

Hope & Healing Survivor Resource Center

Legal name

Hope & Healing Survivor Resource Center

Website

https://hopeandhealingresources.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Hope & Healing Survivor Resource Center is an Akron-based nonprofit umbrella organization operating a 24/7 hotline, emergency shelters, therapy, advocacy, and anti-trafficking programs for survivors of domestic violence, sexual assault, and human trafficking across Summit and Medina Counties, Ohio.

Ownership category

akta.pro rank

Product category

Survivor Support Services

NAICS

Temporary Shelters (624221), Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industry

Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Domestic violence services
• Sexual assault support
• Survivor advocacy
• Emergency shelter services
• Trauma counseling

Headquarters

HQ city

Akron

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations: Individual and corporate donations through various channels including online donation portal, Circle of Hope recurring giving program, and in-kind donations
2. Event Fundraising: Special events including gala, golf outing, Dueling Pianos fundraiser, Quarantine Cuisine contest, and Running #AloneTogether virtual race
3. Government Grants: HUD funding for transitional, homeless prevention, and rapid re-housing programs; DOJ funding for ASAKI initiative; SOH CSWMFTB approved training credits
4. Sponsorship Revenue: Corporate sponsorships for events including Sexual Assault Awareness Month events, Annual Luncheon, and other awareness campaigns

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

Hope & Healing Survivor Resource Center is a non-profit umbrella organization housing two separate 501(c)(3) entities — the Battered Women's Shelter (BWS) and the Rape Crisis Center (RCC) — that provide free, survivor-centered crisis intervention, 24/7 hotline, emergency shelter, trauma-informed therapy, court advocacy, and support groups for individuals and families affected by domestic violence, sexual assault, and human trafficking in Summit and Medina Counties, Ohio.

Product overview

Hope & Healing Survivor Resource Center is a nonprofit organization providing a comprehensive suite of survivor-centered services for individuals and families who have experienced domestic violence, sexual assault, and human trafficking. The organization operates under an umbrella structure housing the Battered Women's Shelter (BWS) and Rape Crisis Center (RCC), both separate 501(c)(3) nonprofit organizations. Services include a 24/7 crisis hotline, emergency shelter, advocacy, therapy, support groups, campus-based services, anti-human trafficking programs, community education, volunteer and internship opportunities, and a podcast. The organization serves Summit County and Medina County, Ohio from multiple locations including a main campus and the University of Akron.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Hotline 24-hour crisis hotline (330.374.1111) providing immediate support from trained advocates to survivors of domestic violence, sexual assault, and human trafficking across Summit and Medina Counties.
• Emergency Shelter Services 24-hour emergency shelter providing safe accommodation for individuals and families fleeing domestic violence, with 80+ beds across Summit County (Akron) and Medina County locations.
• Court Advocacy Court advocacy services supporting survivors through legal proceedings, protection orders, and the criminal justice process.
• Therapy Services Trauma-informed therapeutic services provided by licensed clinicians for survivors of violence and abuse.
• Support Groups Peer support groups enabling survivors to connect, share experiences, and heal together in a facilitated setting.
• Anti-Human Trafficking Program Specialized services including safety planning, advocacy, and recovery support for survivors of sex trafficking and labor trafficking.
• On-Campus Services Campus-based advocacy, counseling referrals, and safety planning delivered at the University of Akron Student Recreation & Wellness Services office.
• Education & Outreach Community education programs raising awareness of domestic violence, sexual assault, and human trafficking for schools, libraries, and community organizations.
• Summer Symposium Annual training conference delivering continuing education on trauma, violence, and survivor support topics for professionals and community members.
• Online Chat Support Online chat with trained advocates available through the ResourceConnect platform for survivors who cannot or prefer not to call the hotline.

Quantifiable outcome

• 73% increase in services since 2019
• +3 more outcomes

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• Akron Public LibrarycoreStrategic or Co-development Partner · 1 April 2023Hosting events including Sexual Assault Awareness Month screening of 'Push Out: the criminalization of Black Girls in Schools' and Survivor Retreat. Collaborates on community education and awareness programs.
• Akron Children's Hospital C.A.R.E. CentercoreStrategic or Co-development Partner · 1 April 2023Partnership for hospital accompaniment services. Over 190 visits recorded as part of services to survivors requiring medical forensic exams.
• Dr. Tyffani Monford DentminorOthers · 1 April 2023Keynote Speaker at 2023 Sexual Assault Awareness Month Annual Luncheon at Himelright Lodge.
• Bounce Innovation HubminorStrategic or Co-development Partner · 1 April 2023Venue for Sip & Seek happy hour event featuring performances by survivors and community artists.
• Target CircleminorGTM or Marketing Partner · 1 July 2022Charitable giving campaign where community members can vote to direct Target donations to Hope & Healing.
• Akron-Summit County Public LibrarycoreStrategic or Co-development Partner · 1 January 2022Community partner during Domestic Violence Awareness Month for spreading awareness and providing resources.
• Medina County District LibrarycoreStrategic or Co-development Partner · 1 January 2022Community partner for Domestic Violence Awareness Month outreach and education programs.
• University of AkroncoreStrategic or Co-development Partner · 1 January 2022Hosting Take Back the Night Walk events and campus advocacy services. On-campus office location at Student Recreation & Wellness Services.
• Allstate Foundation Purple Purse ChallengeminorGTM or Marketing Partner · 1 October 2019Annual fundraising competition during Domestic Violence Awareness Month. Partnership for Purple Purse Challenge supporting Battered Women's Shelter programs.
• Akron Pride FestivalminorStrategic or Co-development Partner · 1 January 2019Participating in Akron Pride Festival to show support for LGBTQIA+ community and march alongside LGBTQIA+ neighbors. Partnerships with Akron PFLAG, TransAlive Support Group, Mamma Bears of NEO.
• Akron Police DepartmentcoreStrategic or Co-development Partner · 1 January 2019Partner in Akron Sexual Assault Kit Initiative (ASAKI) - grant-funded community collaboration investigating cold case sexual assaults.
• Summit County Prosecutors OfficecoreStrategic or Co-development Partner · 1 January 2019Partner in ASAKI initiative for investigating sexual assault cases and providing services to survivors.
• Ohio Bureau of Criminal Investigation (BCI)coreStrategic or Co-development Partner · 1 January 2019Partner in ASAKI initiative providing DNA testing through CODIS tracking system. $1 million DOJ grant funded unit.
• Victims Assistance ProgramcoreStrategic or Co-development Partner · 1 January 2019Partner in ASAKI initiative providing services to survivors of cold case sexual assaults.

Scale indicators11 records

Recent moves12 records

Expansion highlights6 records

Broad incumbents

• RAINN: National anti-sexual-violence organization operating the National Sexual Assault Hotline and an affiliate network of service providers. Broad incumbent with overlapping sexual-assault mission and clinical expertise comparable to Hope & Healing's RCC programming.
• National Domestic Violence Hotline: Federally-funded national 24/7 hotline and resource hub for domestic violence victims. Operates a broad incumbent hotline and referral service that overlaps with Hope & Healing's 24/7 hotline and ResourceConnect chat capabilities.

Regional players

• Safe Horizon: New York City's largest victim-services nonprofit, providing domestic violence shelter, counseling, and advocacy. Regional peer with a comparable integrated DV/SA service model but operating in a much larger urban market.
• Interval Brotherhood Home: Akron-area nonprofit providing crisis intervention, addiction recovery, and shelter services. Regional peer sharing the same Summit County catchment area and overlapping crisis-services clientele.

Direct peers

• YWCA Northeast Ohio: Regional YWCA affiliate providing domestic violence services, emergency shelter, and racial justice programs in the Northeast Ohio region. Shares Hope & Healing's DV/SA service continuum and community-based funding model.
• La Casa Norte: Chicago-based nonprofit providing emergency shelter, supportive housing, and wraparound services to youth and families experiencing homelessness and violence. Directly comparable housing-plus-services model and is referenced in Hope & Healing management's prior experience.
• Cleveland Rape Crisis Center: Northeast Ohio-based sexual assault services organization providing crisis intervention, counseling, and advocacy. Direct peer offering the same RCC-style service mix that Hope & Healing's umbrella organization houses.
• Journey Center for Safety and Healing: Formerly Battered Women, Inc., this Cleveland-based nonprofit provides domestic violence and sexual assault shelter, counseling, and advocacy services across Northeast Ohio. Directly comparable in mission, service mix, and regional geography to Hope & Healing.

Others

• Ohio Domestic Violence Network: Statewide coalition that supports Ohio's domestic violence service providers with training, advocacy, and resource coordination. Indirect ecosystem partner to Hope & Healing through state-level policy work and provider networks.
• Ohio Alliance to End Sexual Violence: Statewide coalition advancing sexual violence prevention and survivor support across Ohio. Provides training and public policy advocacy that complements Hope & Healing's Rape Crisis Center programming.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC19S_r23F6l3FmBXZn1vNzg
• Facebookfacebook.com/254199765442512
• Xx.com/Hope_HealingSRC

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hope & Healing Survivor Resource Center