SYSXPERTS

What SYSXPERTS does

SYSXPERTS GmbH is a privately held German IT services and consulting firm founded in 2014, headquartered in Kamp-Lintfort with a secondary office in Alpen, and managed by three managing directors (Ingo Hoogen, Alexander Kröll, Axel von der Ohe). The company operates as an IT systemhaus targeting small and medium-sized enterprises with up to 120 workstations in the Lower Rhine region (Niederrhein), delivering a holistic portfolio spanning consulting, planning, implementation, support, hosting, and helpdesk with remote maintenance (Fernwartung). Its solution offerings cover IT infrastructure, IT security, virtualization (VMware and Hyper-V), data backup, email archiving, WLAN, IP telephony, IP video surveillance, and monitoring.

The technology stack is built on third-party vendor platforms rather than proprietary technology: VMware and Hyper-V for virtualization, Sophos UTM for security, Citrix and Windows Terminal Server environments for application delivery, Microsoft Windows ecosystems, Dell hardware via PartnerDirect, and IP-based communication systems. Team credentials include Sophos UTM Certified Architect, VMware Certified Professional, IHK-certified Medientechniker, and Citrix Solution Advisor Silver, with the leadership team bringing over 30 years of combined IT industry experience.

SYSXPERTS' business model combines professional services (consulting and project work), recurring managed services (support contracts, hosting, remote maintenance), and hardware/software resale embedded in project delivery. Pricing is quote-based per engagement, with payment terms of 7 days net, a 50% advance requirement on goods orders exceeding €5,000, and a 3% cancellation fee on goods. GTM is exclusively direct sales-led, with no digital marketing, channel partner, or product-led growth motion; the company relies on personal consultations, project-based engagement, and long-term client relationships. Reference customers include PPS-Systemrichtung GmbH, h2c GmbH, HDC-Reisen GmbH, Herschbach & Wischmann, and Lausen GmbH — all SMBs across travel, taxation, manufacturing, and IT services verticals.

Name

SYSXPERTS

Legal name

SYSXPERTS GmbH

Website

https://sysxperts.de

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

SYSXPERTS GmbH is a German IT systemhaus providing consulting, infrastructure, security, virtualization, hosting, and managed support services to small and medium-sized enterprises with up to 120 workstations in the Niederrhein region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAIAF

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• IT consulting services
• Managed IT services
• IT infrastructure solutions
• IT security services
• SME IT support

Headquarters

HQ city

Alpen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. IT Consulting and Project Services: SYSXPERTS generates revenue through consulting engagements, IT infrastructure planning, and implementation projects for small and medium-sized businesses. Projects are scoped via proposals and order confirmations, with services delivered by the company's own staff.
2. IT Support and Managed Services: Recurring support engagements, including helpdesk services, remote maintenance (Fernwartung), and ongoing IT infrastructure management. The company offers hosting services for internet presence and email/calendar/contacts access.
3. Product Sales: Hardware and software product sales are embedded in project delivery, as evidenced by the AGB referencing 'ware' (goods) deliveries, freight risk transfer, and down payments on goods orders exceeding €5,000.

Go-to-market motion1 record

Distribution channels1 record

Core offering

SYSXPERTS is a German IT system house that delivers end-to-end IT services for small and medium-sized businesses: consulting (Beratung), planning (Planung), implementation (Umsetzung), ongoing support, helpdesk, remote maintenance (Fernwartung), and hosting. The company also delivers technology solutions in IT infrastructure, IT security (Sophos UTM), virtualization (VMware, Hyper-V), data backup, email archiving, WLAN, IP telephony, IP video surveillance, and infrastructure monitoring.

Product overview

SYSXPERTS is an IT system house offering a comprehensive portfolio of services including consulting, planning, implementation, support, and hosting. Their solution offerings cover IT infrastructure, IT security, virtualization, data backup, email archiving, WLAN infrastructure, IP telephony, IP video surveillance, and monitoring for small and medium-sized businesses with up to 120 workstations. The company specializes in VMware and Hyper-V virtualization, Windows and Linux infrastructures, and Citrix/Windows terminal server environments, delivering complete strategic solutions from a single source.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Consulting (Beratung)
• IT Planning (Planung)
• IT Implementation (Umsetzung)
• IT Support
• Hosting
• Helpdesk and Remote Maintenance (Fernwartung)
• IT Infrastructure Solutions
• IT Security Solutions
• Virtualization Solutions
• Data Backup Solutions
• Email Archiving Solutions
• WLAN Infrastructure Solutions
• IP Telephony Solutions
• IP Video Surveillance Solutions
• IT Infrastructure Monitoring

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• CitrixcoreTechnology or Integration · 15 October 2014SYSXPERTS became an official Citrix Partner (Solution Advisor Silver) as of October 15, 2014. The partnership was established to support larger terminal server environments and clusters, complementing the company's existing infrastructure capabilities for SME customers with more demanding virtualization requirements.
• SophoscoreTechnology or IntegrationSYSXPERTS holds Sophos Silver Partner status. The company works with Sophos UTM (Unified Threat Management) solutions for IT security, including firewall, web protection, email protection, and WLAN hotspot management. In October 2014, SYSXPERTS was tracking the Sophos UTM Advantage 9.3 rollout.
• Dell (PartnerDirect)minorChannel Partner/ Reseller/ DistributorSYSXPERTS participates in the Dell PartnerDirect channel program, reselling Dell hardware and infrastructure products as part of its IT solutions delivery.
• MicrosoftcoreTechnology or IntegrationSYSXPERTS holds Microsoft Partner status, enabling the delivery of Microsoft-based server, desktop, and productivity solutions. The company's team members are skilled in Windows Server, Windows Desktop environments, and Terminal Server configurations.

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Datagroup SE: German IT outsourcing and managed services provider focused on mid-sized enterprises. Closely comparable service portfolio (managed services, helpdesk, infrastructure operations) and similar customer-segment orientation.
• SVA System Vertrieb Alexander GmbH: German IT systems integrator delivering datacenter, virtualization, and managed services to mid-market and enterprise customers. Comparable as a Germany-focused system house offering multi-vendor infrastructure solutions with similar go-to-market profile.
• msg systems AG: German IT consulting and systems house delivering development, integration, and IT services to mid-market and enterprise clients. Comparable in service model and German Mittelstand customer focus, though much larger in scale.
• SHD System-Haus-Dresden GmbH: German regional IT system house providing consulting, implementation, and managed services for SMEs. Comparable in scale, customer profile, and full-lifecycle IT services offering, though regionally distinct (Saxony/Dresden vs. Niederrhein).

Broad incumbents

• Bechtle AG: Europe's largest IT system house with broad coverage across infrastructure, services, and hardware resale. A scaled incumbent operating in overlapping categories (managed services, virtualization, security) with similar vendor partnerships but vastly broader geographic and segment reach.
• Allgeier SE: German technology group with IT services, consulting, and software operations. Operates in the same IT services and managed-services categories with broader portfolio and larger scale than SYSXPERTS.
• Cancom SE: DACH-focused IT services and solutions provider delivering managed services, cloud, and security to mid-market customers. Strong overlap with SYSXPERTS' SME-focused managed-services motion, operating at significantly larger scale.
• Computacenter plc: European IT infrastructure services provider with significant DACH presence delivering managed services, workplace, and security solutions. Overlaps with SYSXPERTS on infrastructure managed services but at enterprise scale.

Emerging players

• acmeo GmbH: German value-added distributor/MSP hybrid focused on cloud, managed services, and modern workplace solutions for SMB resellers. Comparable as a German SMB-focused managed-services operator with similar vendor-stack approach.

Regional players

• GOB Software & Systeme GmbH: Regional German IT system integrator and managed services provider with a comparable full-lifecycle portfolio (consulting, implementation, managed services) for SME customers.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/sysxperts

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SYSXPERTS