What Thalie does

Thalie is a French managed IT services provider founded in 2002, headquartered in Paris with a secondary office in Bordeaux. The company delivers infogérance (IT outsourcing), externalized cloud services, hardware procurement, and software licensing and deployment to small and mid-sized businesses (TPE, PME, ETI), associations, and liberal professions in France. Its core technology stack is built on Microsoft platforms (Office 365, Azure), OVH bare-metal infrastructure, and certified reseller relationships with Dell, Netgear, Zyxel/Ubiquiti, Altaro, and Malwarebytes. Thalie runs a distinctive vertical specialization in hospitality IT, managing IT infrastructure for over 200 hotels including WiFi networks, video surveillance, and back-office systems, accumulated over more than 10 years.

The business model is a hybrid of recurring managed services contracts (infogérance), billable on-site and remote technical interventions, hardware resale, and software licensing revenue. Pricing is quote-based and tailored per client, with no publicly disclosed tiers, and billing operates primarily on annual cadences. Go-to-market is sales-led via direct engagement, the corporate website, phone/email contact, and indirect channel influence through vendor partnerships; marketing relies on a content blog, LinkedIn presence, and certifications such as WiFi4EU. As of January 1, 2022, Thalie was acquired by GLOBAL PARTNER, an IT management group founded in 2010 by Sébastien Bauduin, with co-director Vincent Duphil having invested in GLOBAL PARTNER's capital in spring 2021. The combination is intended to expand service offerings into application solutions, telephony, and document digitization under a "360° Connected Office" positioning, while extending Thalie's deployment across the entirety of French territory.

The company remains a small, relationship-driven regional MSP with 11-50 employees, with its strategic ceiling materially shaped by the GLOBAL PARTNER roll-up rather than independent organic scaling. Its differentiators are deep operational knowledge in French hôtellerie, durable vendor partnerships (notably OVH since 2006 and Microsoft), and the ability to bundle hardware, software, cloud, and on-site support under a single accountable provider for non-IT-centric organizations.

Name

Thalie

Legal name

Thalie

Website

https://thalie.fr

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Thalie is a French managed IT services provider (infogérance) serving SMBs, associations, and liberal professions across France, with a specialized hospitality vertical managing IT for over 200 hotels. It was acquired by GLOBAL PARTNER in January 2022.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG)

Keywords

• Managed IT services
• IT infrastructure outsourcing
• Cloud services
• IT hardware reselling
• Hospitality IT solutions

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Infogérance (Managed IT Services): Ongoing managed IT services contracts covering the management and maintenance of client IT infrastructure, from workstations to servers. Includes proactive monitoring, maintenance, and technical support. Revenue is generated through recurring service contracts with monthly or annual billing.
2. On-site Technical Interventions: Billable technical interventions at client sites or in workshop, covering labor and technician travel costs. These are charged outside of ongoing contracts and are performed based on technician availability.
3. Hardware Sales and Distribution: Sale of IT hardware including Dell PCs/servers, networking equipment (Netgear, Zyxel, Ubiquiti), and peripherals. Thalie acts as a partner/depositary of major manufacturers.
4. Software Licensing and Subscriptions: Sale and deployment of software licenses including Microsoft Office 365, Azure, Malwarebytes, Altaro VM Backup, Altaro Office 365 Backup, Symantec, Adobe, Sage, and Lansweeper. May include subscription-based SaaS components.
5. Externalized Cloud Services: Hosted messaging, remote backup, and server/application hosting services delivered from Thalie's data center infrastructure, charging for storage, bandwidth, and managed service levels.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Thalie provides managed IT services (infogérance) covering the full IT estate from workstations to servers for small and mid-sized French businesses, complemented by hardware procurement, software licensing and deployment, cloud outsourcing (hosted Microsoft Office 365, remote backup, server hosting), remote assistance via TeamViewer, and a specialized hospitality IT offering managing WiFi and video surveillance infrastructure for more than 200 hotels.

Product overview

Thalie is an IT engineering company offering comprehensive managed IT services organized into four main pillars: Infogérance (IT outsourcing), Matériel (hardware procurement), Logiciels (software solutions), and Externalisation (cloud outsourcing). The company provides end-to-end IT management from workstations to servers, supplemented by specialized hospitality industry solutions. Core technology partnerships include Microsoft (Office 365, Azure), Altaro (backup solutions), and hardware vendors Dell, Netgear, and Zyxel. The company joined Global Partner in 2022 to expand its service offerings to include application solutions, telephony, and document digitization.

Differentiator

Problem solved

Functional benefit

Products and services

• Infogérance (Managed IT Outsourcing)

Quantifiable outcome

• Management of IT infrastructure for more than 200 hotels
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and major.

• GLOBAL PARTNERcoreStrategic or Co-development Partner · 13 September 2021Thalie rejoined GLOBAL PARTNER, a comprehensive IT management group founded in 2010 by Sébastien Bauduin, as of January 1, 2022. The merger aims to improve client experience and support digital transformation by combining complementary expertise across application solutions, telephony, and document digitization, while expanding Thalie's presence across France. Vincent Duphil, Thalie's co-CEO, had invested in GLOBAL PARTNER's capital in spring 2021, paving the way for the acquisition.
• OVHcoreTechnology or Integration · 1 January 2006Since 2006, Thalie has partnered with OVH as its historical partner for dedicated servers and cloud infrastructure. Thalie uses OVH bare metal servers to provide clients with secure, high-performance, flexible, and highly available cloud infrastructure. OVH guarantees last-generation components and rapid delivery (120 seconds provisioning).
• MicrosoftcoreTechnology or IntegrationThalie is a Microsoft partner with strong expertise in deploying and administering Office 365 and Microsoft Azure. The company resells and manages Microsoft cloud solutions including hosted email, collaboration tools, and Azure infrastructure.
• DellmajorChannel Partner/ Reseller/ DistributorThalie is a partner/depositary for Dell, supplying Dell PCs and servers to clients as part of its hardware portfolio.
• AltaromajorTechnology or IntegrationThalie is a partner for Altaro, specializing in the deployment and administration of Altaro VM Backup and Altaro Office 365 Backup solutions for client data protection.
• MalwarebytesmajorTechnology or IntegrationThalie distributes Malwarebytes security solutions as part of its IT protection offering.
• NetgearmajorChannel Partner/ Reseller/ DistributorThalie is a partner for Netgear networking equipment including network switches and infrastructure components.
• Zyxel / UbiquitimajorChannel Partner/ Reseller/ DistributorThalie is a partner for Zyxel and Ubiquiti WiFi access points and network equipment, serving the hospitality sector's wireless connectivity needs.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Econocom: Econocom is a major European digital services company headquartered in France/Belgium, providing managed workplace, cloud, financing, and IT infrastructure services. Like Thalie, Econocom helps SMB and enterprise customers manage and outsource their IT environments, though at a vastly larger scale with broader international reach.
• Spie ICS: Spie ICS is the dedicated digital services and ICT arm of Spie SA, one of France's largest multi-technical service groups. It provides managed IT services, cloud, workplace, networking, and security solutions to mid-market and enterprise customers across France, directly competing with Thalie for the same SMB and mid-market French customer base.
• Computacenter: Computacenter is a leading European independent provider of IT infrastructure and managed services. It competes with Thalie in the French mid-market for managed workplace, hardware resale (Dell, networking), and Microsoft cloud services delivery, though at much larger scale.
• SCC France: SCC is one of Europe's largest independent IT services groups, with a significant French operation providing managed services, hardware procurement, software licensing, and cloud solutions. SCC competes with Thalie on both the managed services and the IT hardware/software resale side of the business.
• Bechtle: Bechtle is one of Europe's largest IT systems houses, with operations across Germany, France, and other European markets. It provides managed services, IT hardware/software procurement, and cloud solutions to SMB and mid-market customers, making it a relevant broad comparable to Thalie's full-service IT outsourcing model.

Direct peers

• Celeste: Celeste is a French B2B operator specializing in cloud infrastructure, hosting, managed networks, and IT services for SMB and enterprise customers. It is a relevant comparable to Thalie on the cloud outsourcing/hosting and managed infrastructure side, including similar Microsoft Azure and Office 365 deployment expertise.
• Helpline: Helpline is a French managed services provider offering IT support, infrastructure management, cloud services, and cybersecurity to SMB and mid-market clients. It is one of the most direct competitors to Thalie in the French 'infogérance' market, with similar Microsoft-centric technology partnerships and recurring contract model.
• Hub One: Hub One is a French managed services and digital infrastructure provider (part of the TAV/Aéroports de Paris group), serving SMB, mid-market, and large enterprises with managed workplace, networking, cybersecurity, and cloud services. It is a relevant French MSP comparable on both services portfolio and target customer overlap with Thalie.
• Tranquil IT: Tranquil IT is a French IT services firm specializing in managed services, IT infrastructure, and open-source-based solutions for SMBs and mid-market. It competes head-to-head with Thalie in the French managed services market, particularly around Microsoft 365, Azure deployments, and SMB IT outsourcing contracts.

Others

• OVHcloud: OVHcloud is Thalie's longest-standing infrastructure partner (since 2006) and a major European cloud provider. While OVHcloud supplies bare metal and cloud infrastructure that Thalie resells, it could also be considered a potential competitive threat if it expands more aggressively into managed services for SMBs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/thalie
• Xx.com/thalie_info

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thalie