Ayuntamiento de Alicante

Name

Ayuntamiento de Alicante

Legal name

Ayuntamiento de Alicante

Website

https://alicante.es

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Other General Government Support (92119), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (925), Police Protection (92212), Fire Protection (92216)

SIC

Services-Social Services (8300), Sanitary Services (4950), Services-Management Services (8741)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Local Education Authorities & Municipal Education Offices (EDADABAD), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Municipal government services
• Public administration
• Citizen services
• Electronic administration
• Local government

Headquarters

HQ city

Alicante

HQ country

Spain

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax (IBI): Annual property tax levied on real estate ownership within the municipality.
2. Vehicle Tax (IVTM): Municipal vehicle circulation tax.
3. Economic Activities Tax (IAE): Tax on economic activities conducted within the municipality.
4. Municipal Fees (Tasas): Various fees for municipal services including waste collection, urban waste, and other public services.
5. State and Regional Transfers: Central and regional government funding and subsidies.
6. European Funds: European Union funding including Next Generation funds, FEDER, and other structural funds.
7. Municipal Fines and Penalties: Traffic violations and other municipal penalties.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Ayuntamiento de Alicante is the municipal government body that delivers comprehensive public administration and citizen services for the city of Alicante, Spain. Its offerings span public safety (Local Police, Firefighters, Civil Protection), social welfare (senior centers, disability services, family support, teleassistance, home meal delivery), early childhood education, public libraries, cultural and sports programs, urban planning, environmental management, and waste collection. Citizens access these services through a multi-channel network of physical Citizen Attention Offices, the Electronic Administration platform (Sede Electrónica), the ALI virtual assistant, the Guía Urbana GIS, telephone service 010, and a Ciberkioskos self-service kiosk network.

Product overview

The Ayuntamiento de Alicante operates primarily as a municipal government entity offering a comprehensive digital ecosystem of citizen services through its official portal www.alicante.es. The core platform provides access to electronic administration via the Sede Electrónica, tax management through the Oficina Virtual Tributaria, and citizen attention via the integrated SAIC service. Key digital sub-products include the ALI virtual assistant for AI-powered municipal procedure assistance, the Guía Urbana interactive GIS map, Cita Previa online appointment booking, and a network of Ciberkioscos self-service kiosks. The municipality also operates ALIA for economic investment and Alicante Futura for innovation initiatives. For education, the Patronato Municipal de Educación Infantil manages two nursery schools (Els Xiquets and Siete Enanitos) for children aged 0-3. Social services include STAD telecare for 24-hour home support and CAD meal delivery services, while Centros Municipales de Mayores provides community services for senior citizens. The city maintains active third-party integrations with Google Analytics, Google Maps, YouTube, and Twitter for analytics, mapping, media, and social engagement purposes.

Differentiator

Problem solved

Functional benefit

Brands

• SAIC (Servicio de Atención Integral a la Ciudadanía): Citizen attention service providing integrated municipal services to citizens
• ADDICA
• ALIA - Invierte en Alicante
• Alicante Futura
• CERCA

Products and services

• Portal Municipal www.alicante.es Official institutional website of the Municipality of Alicante serving as the primary digital channel for citizen services, administrative procedures, municipal information, news, and community engagement.
• Sede Electrónica Electronic headquarters providing online administrative procedures including contractor profiles, announcement boards, service catalogs, and electronic signature capabilities for official municipal dealings.
• Oficina Virtual Tributaria Online tax office enabling citizens and businesses to manage and pay municipal taxes and levies (IBI, IVTM, IAE, Tasas) through the digital platform.
• SAIC - Servicio de Atención Integral a la Ciudadanía Integrated Citizen Attention Service providing multiple channels for citizen interaction including Ciberkioscos network, telephone information line (010), Citizen Attention Offices (OAC), social media, and the virtual assistant.
• ALI - Asistente Virtual de Gestiones Municipales AI-powered virtual assistant enabling citizens to perform municipal procedures and obtain information through conversational interaction.
• Guía Urbana Interactive urban map based on the Municipal Geographic Information System (GIS) providing street directories, municipal services locations, and geographic information for the city.
• Cita Previa Online Online appointment booking system allowing citizens to schedule visits to Citizen Attention Offices (OAC) and other municipal services.
• Red de Ciberkioscos Network of self-service digital kiosks providing citizens with access to municipal information and services in physical locations throughout the city.
• STAD - Servicio de Teleasistencia Municipal Municipal telecare service providing 24-hour social support and intervention through telephone lines and specialized communication equipment, enabling elderly and dependent persons to remain safely in their homes.
• CAD - Servicio de Comida a Domicilio Home meal delivery service preparing and delivering nutritious breakfasts and meals to eligible beneficiaries' homes, contributing to nutritional well-being and preventing institutionalization. Users pay €2.93 per meal (34%) and the municipality subsidizes €5.69 (66%).
• Centros Municipales de Mayores Network of senior citizen centers offering social activities, cultural programs, and community services for elderly residents across multiple locations including Plaça Amèrica, Tómbola, Pla-Carolines, Ciutat d'Assís, Gabriel Miró, Platges, Joan XXIII, and Urbanova.
• Escuelas Deportivas y Deportísticas Municipal sports schools offering activities for school-age children and subsidized programs through the Sports Council for various athletic disciplines.
• Campamentos Urbanos y Escuelas de Verano Summer camps and urban camps organized by the Department of Social Welfare for minors aged 3-17, particularly targeting families in vulnerable situations.
• Escuela Infantil Els Xiquets Municipal nursery school serving children aged 0-3 years in the Virgen del Remedio neighborhood, offering childcare from 7:45 AM, full-day education from 9 AM-5 PM, voluntary dining services, and social worker support.
• Escuela Infantil Siete Enanitos Municipal nursery school serving children aged 0-3 years in the Pla del Bon Repòs (Juan XXIII) neighborhood, providing early childhood education and care services.
• ADDICA - Web Adaptada a las Diferentes Capacidades Accessibility web service enabling navigation for persons with special abilities through keyboard commands, voice commands, and sound-based interaction without requiring special devices or software installation.
• Fondos Europeos European Funds Office providing information and management services related to European funding and grant programs (Next Generation, FEDER, structural funds) administered by the municipality.

Quantifiable outcome

• Digital services through Sede Electrónica and virtual assistant ALI reducing need for in-person visits

Named customers3 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

One partnership is on record.

• Club Atlético MontemarminorStrategic or Co-development Partner · 14 October 2020Collaboration agreement between the Ayuntamiento de Alicante and Club Atlético Montemar for the free use of two rooms at the club's headquarters (Calle Pare Esplá) for activities programmed by the Social Action Department for Senior Citizens Centers.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ayuntamiento de Murcia: Murcia City Council, Spanish municipal government operating under the same national fiscal framework with comparable service portfolio including local police, social welfare, education, and digital administration.
• Ayuntamiento de Sevilla: Seville City Council, comparable Spanish municipal government providing the same comprehensive city services including local police, social services, culture, and tourism promotion under the same fiscal regime.
• Ayuntamiento de Málaga: Malaga City Council, comparable Mediterranean Spanish municipal government with similar tourism-driven economy, social services network, and digital citizen services deployment.
• Ajuntament de Barcelona: Barcelona City Council, another large Spanish municipal government with comparable services, digital transformation initiatives, and investment promotion efforts (e.g., Barcelona Activa) paralleling Alicante's ALIA.
• Ajuntament de València: Valencia City Council, Mediterranean Spanish municipal government with similar citizen service portfolio, social welfare programs, and digital administration platform—sharing cultural and tourism-driven economic model with Alicante.
• Ayuntamiento de Madrid: Madrid City Council, a comparable Spanish municipal government providing the same range of citizen services (administration, social services, police, culture, education) at a larger scale in the same national fiscal framework.

Broad incumbents

• Generalitat Valenciana: Regional government of Valencia, a higher-tier public administration that funds and coordinates with municipal governments like Alicante, providing regulatory oversight and fiscal transfers.
• Madrid Digital: Public company owned by the Madrid regional government that develops digital administration platforms—directly comparable to the technical platforms Ayuntamiento de Alicante operates (Sede Electrónica, ALI virtual assistant).

Emerging players

• Barcelona de Serveis Municipals (BSM): Municipal services company of Barcelona managing cultural facilities, parks, and civic services—comparable in scope to several Ayuntamiento de Alicante service lines (libraries, senior centers, sports facilities).

Regional players

• Diputación Provincial de Alicante: Provincial government of Alicante, providing supra-municipal services and coordinating with the Ayuntamiento on social services, infrastructure, and EU fund management—overlapping mandate with Alicante City Council.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/alicanteayto
• YouTubeyoutube.com/user/AytoAlicante
• Facebookfacebook.com/AyuntamientoAlicante
• Instagraminstagram.com/alicanteayto

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ayuntamiento de Alicante