Eden Housing Association

What Eden Housing Association does

Eden Housing Association Limited (EHA) is an independent, non-profit Registered Provider of Social Housing headquartered in Penrith, Cumbria, operating since 1997 under the Co-operative and Community Benefit Societies Act 2014 with exempt charity status (Charity Number 28435R). EHA provides affordable rental housing across rural Cumbria with a focus on good quality, safe homes, alongside shared ownership and leaseholder services for owner-occupiers within its stock. The organization supplements its core landlord proposition with assisted living accommodation, a 24-hour emergency response alarm service (Eden Independent Living, extended to North Cumbria via North Cumbria Independent Living), homelessness prevention support, a rural housing enabler service, and home contents insurance through a partnership with Ecclesiastical.

The primary digital interface for tenants is the MyAccount online portal, which supports repair diagnosis and reporting, account balance checks, payments, and direct messaging with the housing team. Distribution runs through a combination of self-serve digital channels, telephone support (Monday-Friday 9am-5pm), in-person services at Penrith headquarters and operational sites in Carlisle, and the Cumbria Choice Choice Based Lettings partnership for housing allocation across the region. Revenue is generated through weekly social housing rents set under government affordable rent guidelines, episodic shared ownership sales and staircasing transactions, leaseholder administration fees, subscription-style independent living and alarm service fees, and ancillary services including garage rentals and the rural housing enabler service. Strategic positioning emphasizes tenant voice and influence, organizational resilience, and community-rooted delivery rather than scale or technology differentiation.

Name

Eden Housing Association

Legal name

Eden Housing Association Limited

Website

https://edenha.org.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Eden Housing Association is a UK non-profit Registered Provider of Social Housing, headquartered in Penrith, delivering affordable rental homes, shared ownership, leaseholder services, and 24-hour independent living and emergency response support for tenants across rural Cumbria.

Ownership category

akta.pro rank

Product category

Social Housing / Affordable Housing Services

NAICS

Community Housing Services (62422), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Other Community Housing Services (624229)

SIC

Operators Of Apartment Buildings (6513), Services-Social Services (8300), Real Estate (6500)

akta.pro primary industry

Cooperative (Co-op) Housing Association Management (BPAJAHAC)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), General Assisted Living Facilities (HLADABAA)

Keywords

• Social housing
• Affordable housing
• Assisted living
• Shared ownership
• Independent living services

Headquarters

HQ city

Penrith

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Social Housing Rents: Rental income from tenants in social and affordable housing properties across Cumbria.
2. Shared Ownership Sales and Staircasing: Sale of shared ownership properties with ongoing staircasing opportunities for leaseholders to increase equity.
3. Leaseholder Services: Administration fees and services for leaseholders including consent for home improvements, lease extensions, and general leaseholder management.
4. Independent Living Services: Emergency response, alarm services, and independent living support services.
5. Extra Services: Additional services including garage rentals, rural housing enabler service, and homelessness support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Eden Housing Association is a registered provider of social housing that delivers affordable rental homes, shared ownership and shared equity properties, and assisted living accommodation across Cumbria, England. It supplements its housing stock with dedicated independent living and 24-hour emergency response services (Eden Independent Living and North Cumbria Independent Living), leaseholder administration, homelessness support, and a Rural Housing Enabler service for rural communities.

Product overview

Eden Housing Association is a single-unit service organization offering affordable housing and related residential services rather than a modular software platform. Their core offering centers on affordable rented housing with a rural focus in Cumbria, supported by the MyAccount online tenant portal. Additional services include Assisted Living for residents requiring daily support, Eden Independent Living (a 24-hour emergency response and alarm service with volunteer visiting volunteers), North Cumbria Independent Living (emergency response for North Cumbria), Shared Ownership/Equity property programs, Rural Housing Enabler Service, Cumbria Choice (Choice Based Lettings) for housing allocation, and Leaseholder Services. The MyAccount portal serves as the primary digital interface for tenant interactions.

Differentiator

Problem solved

Functional benefit

Brands

• Eden Independent Living: A service providing care, support and additional services like handy person service, decorating and gardening for elderly and vulnerable residents. Also provides 24-hour emergency response alarm services.
• North Cumbria Independent Living

Products and services

• Affordable Housing (Social Housing Rentals) Rental of good quality, safe, and affordable homes with a rural focus across Cumbria, allocated primarily through the Cumbria Choice Choice Based Lettings system.
• Shared Ownership / Equity Properties Homeownership options including shared ownership leases, shared equity, and staircasing opportunities that allow purchasers to increase their equity over time.
• Assisted Living Specialised housing and support services for individuals requiring assisted daily living assistance within EHA accommodation.
• Eden Independent Living 24-hour emergency response and alarm service providing support to vulnerable residents across the Eden district, delivered with a volunteer visiting programme and equipment maintenance.
• North Cumbria Independent Living Emergency response service extending Eden Independent Living's 24-hour support capability to North Cumbria, providing equipped response vehicle coverage for people living in North Cumbria.
• MyAccount Online Tenant Portal Online portal enabling EHA tenants to diagnose and report repairs, check account balances, make payments, and message the housing team.
• Rural Housing Enabler Service Service helping rural communities across Cumbria access affordable housing options and supporting rural housing development.
• Homelessness Service Housing options, advice and homelessness prevention services for individuals and families at risk of or experiencing homelessness in Cumbria.
• Leaseholder Services Administration services for EHA leaseholders including lease extension guides, staircasing guides, consent for home improvements, and published schedule of administration fees.

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core, minor, regulatory and accreditation.

• Riverside CarelinecoreStrategic or Co-development Partner · 1 June 2016Transfer of emergency response service from Riverside Careline to North Cumbria Independent Living. Over 80% of Riverside Emergency Response clients transferred to Eden's service.
• Eden Community AlarmscoreStrategic or Co-development Partner · 1 January 2016Merged with Eden Community Alarms to form Eden Independent Living, expanding alarm services and volunteer programs for elderly and vulnerable residents.
• Cumbria ChoicecoreStrategic or Co-development PartnerPartnership to offer Cumbria-wide housing allocation service through the Choice Based Lettings system. Applicants can specify Eden Housing Association as their preferred landlord.
• North Cumbria Independent LivingcoreStrategic or Co-development PartnerExpansion of Eden Independent Living service to North Cumbria area, providing 24-hour emergency response services to people living in North Cumbria.
• Cumbria Law CentreminorStrategic or Co-development PartnerReferral partnership providing legal support services to tenants and residents.
• EcclesiasticalminorChannel Partner/ Reseller/ DistributorHome contents insurance partnership offering tenants access to specialized insurance coverage.
• Housing Ombudsman ServiceregulatoryOthersMember landlord compliance with the Housing Ombudsman's Complaint Handling Code. EHA completes annual self-assessment and produces Complaints Performance reports.
• Investors in PeopleaccreditationOthersAccredited by Investors in People for organizational excellence in people management.

Scale indicators4 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Anchor: One of the largest UK not-for-profit providers of housing and care for older people, including specialist retirement and assisted living. Comparable to EHA on the assisted living and independent living segments, though at far greater scale and broader national scope.
• Guinness Partnership: Large UK housing association providing affordable rental, supported living, and independent living services. Comparable to EHA across the full affordable housing value chain, but operating nationally at significantly greater scale.

Direct peers

• Stonewater: UK housing association delivering affordable rental, shared ownership, and supported/independent living accommodation. Comparable to EHA on registered provider status and diversified housing-plus-support service model.
• Home Group: One of the UK's largest housing associations, providing affordable housing and supported living services across multiple regions. Highly comparable to EHA in core business model (registered provider, social rents, independent living and supported housing services), though at materially greater scale.
• Orbit Group: UK housing association providing affordable homes, shared ownership, and independent living services. Closely aligned with EHA in core offerings — affordable rentals, independent living, leasehold/shared ownership administration — at a larger regional scale.
• Platform Housing: UK housing association providing affordable rental and shared ownership housing plus independent living services. Comparable to EHA on registered provider status, social/affordable rent model, and provision of housing-with-support.
• Sanctuary Housing: Major UK housing association operating social and affordable housing, supported living, and care services. Directly comparable to EHA on regulated provider status, rental income model, and provision of housing-with-care and homelessness services.
• Together Housing: Mid-sized UK housing association providing affordable rental homes, supported living, and leasehold services. Comparable in scale and operating model to EHA, with a similar multi-region footprint and emphasis on independent living.
• Longhurst Group: Regional UK housing association offering general needs housing, supported living, and shared ownership. Comparable to EHA as a mid-sized registered provider with mixed housing and independent living services.
• LiveWest: Large UK housing association focused on affordable rental, shared ownership, and independent living. Comparable to EHA in operating a multi-service housing platform (rentals, ownership, care/support) under a registered provider structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/EdenHousingUK

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eden Housing Association