What Community Gateway does

Community Gateway is an Australian not-for-profit organisation, founded circa 1990 and headquartered in Wollongong, NSW, that delivers aged care, disability support, home nursing, allied health, and social programs across the Illawarra, Shoalhaven, South East Sydney, and Mid North Coast regions. The organisation is a registered NDIS provider and an accredited Commonwealth Home Support Program (CHSP) and Support at Home provider, serving older Australians and people with permanent and significant disability who require support to remain independent at home. Its customer segments are structured vertically: older people aged 65+ (or 50+ for Aboriginal and Torres Strait Islander peoples) and NDIS participants, with secondary support to informal carers through respite services.

The organisation operates through five physical offices spanning four NSW regions and delivers services via directly employed care workers, nurses, and allied health professionals in clients' homes. Service delivery is supplemented by two branded entities: Gateway Life, a state-of-the-art allied health centre and gym in Wollongong featuring Technogym BioCircuit equipment (which is merging with Wollongong-based allied health provider SAVVY effective 1 April 2026 under a new combined brand supporting 450+ members with 40 staff and 200+ weekly clinical therapy hours); and Clever Care NOW, a partner providing in-home physiotherapy, occupational therapy, and seven-day home nursing services in South East Sydney. No proprietary technology platform is disclosed; the organisation uses standard healthcare and community service delivery methods.

Community Gateway generates revenue through three streams: government-funded aged care services (CHSP and Support at Home packages), NDIS-funded disability services billed directly to participants' funding packages, and private-pay arrangements for clients not eligible for government funding or seeking to supplement funded services. CHSP carries a client contribution of A$21 per hour or per group activity, NDIS services are billed pay-as-you-go to plan managers, and Support at Home services follow monthly billing against a published price schedule. Client acquisition is primarily direct-to-consumer via My Aged Care and NDIS Local Area Coordinator referrals, supplemented by community events, expos, social media, and walk-in engagement at regional offices. The organisation is governed by a board chaired by Jan Wetherall with deputy chair Michael Brady, and led by CEO Deborah De Santis and COO Tegan Bezzina.

Name

Community Gateway

Legal name

Community Gateway

Website

https://communitygateway.net.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

Community Gateway is an Australian not-for-profit registered NDIS and aged care provider delivering in-home aged care, disability support, home nursing, allied health, and social programs across four NSW regions, serving older people and people with disability through government funding and private-pay arrangements.

Ownership category

akta.pro rank

Product category

Aged Care and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Community Resources, Social Services & Transportation Coordination (HLADALAK), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI)

Keywords

• Aged care services
• Disability support
• Home nursing care
• Allied health therapy
• NDIS registered provider

Headquarters

HQ city

Wollongong

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government-Funded Aged Care Services: Revenue from Commonwealth Home Support Program (CHSP) and Support at Home packages for older Australians requiring entry-level to complex home care services.
2. NDIS Funded Disability Services: Revenue from National Disability Insurance Scheme funding for registered NDIS providers. Services include support coordination, home and community support, personal care, domestic assistance, transport, and social programs.
3. Private Pay Services: Clients without government funding eligibility or those wishing to supplement funded services can pay privately for aged care and disability support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Community Gateway is a not-for-profit provider that delivers in-home and clinic-based aged care, disability support, home nursing, allied health, and social programs to older people and people with disability across four NSW regions. Services are funded through the Commonwealth Home Support Program (CHSP), Support at Home, NDIS, and private pay arrangements, with specialised offerings provided through its Gateway Life and Clever Care NOW sub-brands.

Product overview

Community Gateway is a not-for-profit aged care and disability services provider operating across NSW regions (Illawarra, Shoalhaven, South East Sydney, Mid North Coast). The organisation offers a portfolio of services including Aged Care Services, Disability Support Services, Home Nursing Services, Allied Health Services, and Social Programs. The core services are delivered directly by Community Gateway, while specialised offerings are provided through sub-brands: Gateway Life (allied health centre and gym in Wollongong featuring Technogym BioCircuit equipment) and Clever Care NOW (in-home allied health services in Sydney). Services are funded through NDIS, Commonwealth Home Support Program (CHSP), Support at Home (SaH), or private pay arrangements.

Differentiator

Problem solved

Functional benefit

Brands

• Gateway Life: State-of-the-art allied health centre and gym in Wollongong offering physiotherapy, exercise physiology, occupational therapy, dietetics, and fitness services including Technogym BioCircuit equipment
• Clever Care NOW

Products and services

• Aged Care Services
• Disability Support Services
• Home Nursing Services
• Allied Health Services
• Social Programs
• Gateway Life
• Clever Care NOW

Quantifiable outcome

• Over 35 years of continuous service delivery to communities

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• SAVVYcoreStrategic or Co-development Partner · 3 February 2026Gateway Life (Community Gateway's allied health and fitness subsidiary) is merging with SAVVY, another Wollongong-based allied health and fitness provider. From 1 April 2026, the combined organisation will operate under a new brand from the Gateway Life premises at 65-69 Keira Street, Wollongong. The merger creates a stronger combined entity supporting 450+ members with 40 staff delivering 200+ hours of clinical therapies weekly.
• Shoalhaven Disability ExpominorGTM or Marketing Partner · 20 October 2022Community Gateway attended the Shoalhaven Disability Expo 2022 to connect with people with disability, their families, and carers in the community.
• One Door Mental HealthminorGTM or Marketing Partner · 11 October 2022Community Gateway participated in One Door Mental Health's Corporate Lunch event to support mental health awareness. 10 employees attended the workplace wellbeing event. One Door operates a Mental Health Clubhouse in Auburn Street, Wollongong, and supports teenagers who care for mentally ill parents.
• Gateway LifecoreStrategic or Co-development PartnerGateway Life is Community Gateway's state-of-the-art allied health centre and gym in Wollongong. Provides physiotherapy, exercise physiology, occupational therapy, dietetics, and fitness services. Features Technogym BioCircuit equipment and will merge with SAVVY from April 2026.
• Clever Care NOWcoreChannel Partner/ Reseller/ DistributorClever Care NOW is a partner providing in-home physiotherapy and occupational therapy services in South East Sydney. Also delivers home nursing services 7 days a week, 365 days a year in Sydney region. Located at Level 1, 29 Kiora Road, Miranda.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Feros Care: Australian not-for-profit focused on aged care at home, NDIS, and wellness services via technology-enabled programs (e.g., Wellness 4 Life). Comparable to Community Gateway as a regional not-for-profit home care operator but with stronger tech orientation.
• HammondCare: Large Australian not-for-profit provider of aged care, home care, and dementia services across NSW, Victoria, and WA. Directly comparable to Community Gateway in delivering in-home aged care, allied health, and community programs under government funding schemes.
• Uniting (Uniting NSW.ACT): Large NSW/ACT-based not-for-profit providing aged care, disability, and community services. Highly comparable to Community Gateway in service mix (in-home aged care, NDIS, social programs) and government funding model.
• CatholicCare Sydney: NSW-based not-for-profit providing aged care, disability, and family support services including NDIS. Comparable in mission, geographic focus on Sydney/NSW, and reliance on government funding streams.
• Juniper: WA-based not-for-profit providing community aged care, home nursing, and allied health services. Comparable in service mix and funding model, though operating in a different state (Western Australia vs. NSW).
• BaptistCare: Faith-based not-for-profit delivering aged care, disability support, and community services across NSW, WA, and ACT. Comparable service portfolio (home care, NDIS, allied health) and similar funding reliance to Community Gateway.
• Bolton Clarke: Major Australian home nursing, aged care, and allied health provider with national reach. Comparable to Community Gateway in delivering community-aged care, home nursing, and allied health under CHSP and Home Care Packages, though at much greater scale.
• Silverchain Group: Large national provider of home health, aged care, and palliative services across Australia. Comparable to Community Gateway's home nursing and in-home aged care offerings, though with a stronger clinical/specialist orientation and national footprint.
• Anglicare (multiple Australian entities): Network of Australian faith-based not-for-profits delivering aged care, disability, and community support. Directly comparable in offering CHSP-funded home care, NDIS services, and community programs in NSW.

Broad incumbents

• Australian Unity Home Care: Large mutual providing diversified health, banking, and aged care services including home care packages and disability support nationally. Comparable aged care/disability service lines but operates as part of a much broader portfolio.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/communitygateway
• Instagraminstagram.com/communitygateway
• Xx.com/commgateway
• LinkedInlinkedin.com/company/community-gateway-australia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Gateway