Juniper
Juniper is a Perth-based not-for-profit aged care provider and Uniting Church agency operating 24 Residential Aged Care homes, 12 Retirement Living villages, and Home Care services across Western Australia for older Australians and their families.
- Company typePrivate
- Founded1950
- HeadquartersPerth, Australia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Juniper does
Juniper is a not-for-profit aged care provider headquartered in Balcatta, Perth, established as an agency of the Uniting Church in Western Australia around 1949-1950. The company operates the largest Residential Aged Care footprint in Western Australia, with 24 homes spanning the Perth metropolitan area and regional centres including Albany, Geraldton, Katanning, Northam, and the Kimberley. It also operates 12 Retirement Living villages, two Day Therapy Centres (Karrinyup North and Bentley South), Home Care services across Perth and regional WA, and Transition Care Program sites supporting post-hospital recovery.
The core technology is operational rather than digital: in-house clinical teams comprising nurses, physiotherapists, occupational therapists, and podiatrists deliver care; Microsoft Teams underpins the Juniper Connect video calling service for residents and families; and customer acquisition flows through the My Aged Care government portal. Juniper's product portfolio covers Residential Aged Care (24/7 nursing, dementia and palliative care, allied health), Home Care under the new Support at Home framework (clinical, independence, and everyday living services across eight funding classifications plus restorative and end-of-life pathways), Retirement Living (villas, units, and apartments under lease-for-life or capital/non-capital share contracts), and the Transition Care Program (short-term post-hospital support up to 12 weeks).
Revenue is generated from multiple streams: Commonwealth Government subsidies and means-tested supplements through My Aged Care, residential accommodation payments (Refundable Accommodation Deposits and Contributions, Daily Accommodation Payments and Contributions, Basic Daily Fee, Hotelling Supplement), Retirement Living entry costs, ongoing fortnightly service fees, and capped exit fees (maximum 25% of entry costs after six years), plus Transition Care Program daily fees (AU$13.75/day at home; AU$66.80/day in residential settings). Customer satisfaction metrics from Juniper's 2025 independent survey report 95% feeling valued, 95% citing friendly and caring staff, 94% feeling understood, and 94% overall resident satisfaction, supporting a quality-led positioning within Western Australia's aged care sector.
Juniper firmographics
Firmographics- Name
- Juniper
- Legal name
- Juniper – A Uniting Church Community
- Website
- https://juniper.org.au
- Company type
- Private
- Founded year
- 1950
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Juniper is a Perth-based not-for-profit aged care provider and Uniting Church agency operating 24 Residential Aged Care homes, 12 Retirement Living villages, and Home Care services across Western Australia for older Australians and their families.
- Ownership category
- akta.pro rank
Juniper industry classification
Industry- Product category
- Aged Care Services
- NAICS
- Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)
- akta.pro secondary industries
- Companion Care & Social Support (non-clinical) (HLADAGAB), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Chronic Care & Complex Care Management (HSABAIAD)
Keywords
Where Juniper is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices25 records
Markets served
Juniper business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Subsidies and Funding: Juniper receives substantial government funding through My Aged Care for residential aged care, home care (Support at Home), Commonwealth Home Support Programme (CHSP), and Transition Care Program. The Australian Government provides subsidies based on means-tested assessments of residents and customers.
- Residential Aged Care Accommodation and Fees: Revenue from accommodation payments including Refundable Accommodation Deposit (RAD), Refundable Accommodation Contribution (RAC), Daily Accommodation Payment (DAP), and Daily Accommodation Contribution (DAC). Additional revenue from Basic Daily Fee, Hotelling Supplement, and Non-clinical Care Contribution based on means assessment.
- Retirement Living Contracts: Revenue from entry costs (ingoing costs), ongoing service and maintenance costs (fortnightly payments), and exit fees (capped at 25% of entry costs after six years). Properties offered through lease-for-life, capital share, or non-capital share contracts.
- Transition Care Program Fees: Basic Daily Fee for Transition Care Program services: $13.75/day for services in customer's own home, $66.80/day for services within a residential aged care home (including bedroom with ensuite and meals).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Transition Care Program - Home Services |
| Subscription | Monthly | Transition Care Program - Residential Services |
| Subscription | Pay-as-you-go | Support at Home Classification 1 |
| Subscription | Pay-as-you-go | Support at Home Classification 2 |
| Subscription | Pay-as-you-go | Support at Home Classification 3 |
| Subscription | Pay-as-you-go | Support at Home Classification 4 |
| Subscription | Pay-as-you-go | Support at Home Classification 5 |
| Subscription | Pay-as-you-go | Support at Home Classification 6 |
| Subscription | Pay-as-you-go | Support at Home Classification 7 |
| Subscription | Pay-as-you-go | Support at Home Classification 8 |
| Subscription | Pay-as-you-go | Restorative Care Pathway |
| Subscription | Pay-as-you-go | End-of-Life Pathway |
| Subscription | Monthly | Residential Aged Care - Basic Daily Fee |
| One time/ perpetual license | Multi-year contract | Retirement Living - Entry/Ingoing Costs |
| Subscription | Monthly | Retirement Living - Ongoing Costs |
| Transaction based/ take rate | Multi-year contract | Retirement Living - Exit Fee |
| Other | One time/ perpetual license | Retirement Living - Waitlist Fee |
| Subscription | Monthly | Retirement Living - Rental Eligibility |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Juniper product offering
Product offeringCore offering
Juniper is a non-profit aged care provider operating in Western Australia, delivering residential aged care across 24 homes, in-home care services (Support at Home), retirement living across 12 villages, and a Transition Care Program. As an agency of the Uniting Church in Western Australia, it serves older adults requiring varying levels of daily living support, dementia care, palliative care, and independent retirement living.
Product overview
Juniper is a non-profit aged care provider offering a comprehensive portfolio of services for older Western Australians. The core offerings include Residential Aged Care (24 homes providing 24/7 nursing and specialized care including dementia and palliative services), Home Care/Support at Home (government-funded in-home services across clinical, independence, and everyday living categories), Retirement Living (12 independent living villages with purchase and rental options), and a Transition Care Program (short-term post-hospitalization support). Supporting these are Day Therapy Centres offering allied health services, Juniper Connect video calling, the DINE dining program, and the Commonwealth Home Support Programme. The organization is an agency of the Uniting Church in Western Australia and operates as one of WA's largest non-profit aged care providers with a 75-year history.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Aged Care 24-hour residential care for older adults who can no longer live independently, providing accommodation, meals, personal care, clinical nursing, dementia care, and palliative care across 24 homes in Western Australia.
- Home Care (Support at Home) In-home care services that allow older adults to remain living at home, including personal care, domestic assistance, nursing, allied health, and social support delivered under the Australian Government Support at Home program.
- Retirement Living Independent retirement accommodation across 12 villages in Western Australia, designed for older adults who can live independently with access to community amenities and optional care services.
- Transition Care Program Short-term, restorative care program providing therapy and nursing support for older adults transitioning from hospital back to their home or to a residential aged care setting.
Quantifiable outcome
- 95% of Juniper customers feel valued (Juniper independent customer experience survey 2025)
- +7 more outcomes
Companies that use Juniper
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles1 record
Juniper technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Juniper partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights6 records
Juniper competitors and assessment
Company assessmentDirect peers
- Amana Living: WA-based non-profit aged care provider operating residential care homes, retirement villages, and home care across Perth and regional WA — directly overlapping Juniper's geography, service mix, and not-for-profit positioning.
- BaptistCare WA: Western Australian arm of a national non-profit providing residential aged care, home care, and retirement living — competes head-to-head with Juniper for government referrals and retirement village customers in WA.
- Southern Cross Care (WA): Catholic-affiliated non-profit offering residential aged care, home care, and retirement living across WA — comparable mission-driven model and overlapping service portfolio.
- Hall & Prior: WA-headquartered aged care provider operating residential homes and home care services — comparable operational scale and regional focus in Western Australia.
Broad incumbents
- Regis Healthcare: ASX-listed national residential aged care operator with ~70 homes — comparable core residential aged care offering but operates across multiple states with public-market capital access.
- Estia Health: ASX-listed residential aged care provider with homes across multiple Australian states — directly comparable residential service model though larger and geographically broader than Juniper.
- Bolton Clarke: One of Australia's largest non-profit aged care and retirement living providers, offering residential, home care, and retirement services nationally — comparable diversified service portfolio with broader geographic reach.
- Mercy Health: Catholic not-for-profit operating residential aged care, home care, and retirement living across multiple states — comparable faith-based, not-for-profit aged care model with larger geographic footprint.
- Catholic Healthcare: National non-profit aged care provider offering residential care, home care, and retirement living — comparable mission-aligned, multi-service aged care model operating across multiple states.
- Uniting (Uniting NSW.ACT): Uniting Church-affiliated non-profit operating residential aged care, home care, and retirement living — sister agency to Juniper's Uniting Church WA affiliation with directly comparable governance and service ethos.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Juniper social profiles
Digital presenceJuniper financial estimates
Financial estimateRevenue estimate
Valuation estimate
Juniper leadership team
Management profileNumber of profiles
Profiles1 record
Juniper funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Juniper M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Juniper
What does Juniper do?
Juniper is a non-profit aged care provider operating in Western Australia, delivering residential aged care across 24 homes, in-home care services (Support at Home), retirement living across 12 villages, and a Transition Care Program. As an agency of the Uniting Church in Western Australia, it serves older adults requiring varying levels of daily living support, dementia care, palliative care, and independent retirement living.
Is Juniper a public or private company?
Juniper is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Juniper founded?
Juniper was founded in 1950. It employs 1,001 to 5,000 people.
Where is Juniper based?
Juniper is headquartered in Perth, Australia, in the Oceania region.
How does Juniper make money?
Four revenue lines are on record. Government Subsidies and Funding is the primary driver. The others are residential Aged Care Accommodation and Fees, retirement Living Contracts and transition Care Program Fees.
Who are Juniper's main competitors?
Direct peers on record are Amana Living, BaptistCare WA, Southern Cross Care (WA) and Hall & Prior. Broad incumbents are Regis Healthcare, Estia Health, Bolton Clarke, Mercy Health, Catholic Healthcare and Uniting (Uniting NSW.ACT).
Does Juniper have an API?
No public API is recorded for Juniper.
What industry is Juniper in?
Juniper's product category is Aged Care Services. Its primary akta.pro industry code is HLADAAAE, Independent Living with Supportive Services (Light ADL/IADL Support), with a secondary code of HLADAGAB, Companion Care & Social Support (non-clinical). Its NAICS code is 6233 and its SIC code is 8050.