Icon Technologies

What Icon Technologies does

Icon Technologies, Inc. is a privately held, regional internet service provider and managed IT services company headquartered at 9 Park Place, Carbondale, Pennsylvania, founded in 1992 and operating continuously for over 30 years. The company delivers high-speed fixed-wireless internet access to portions of Lackawanna and Wayne counties in Northeastern Pennsylvania via radio base stations mounted on towers and buildings, paired with customer-premises access radios designed for low-latency real-time applications such as VoIP, video streaming, and gaming.

Beyond connectivity, Icon operates as a single-vendor full-service IT provider for small and medium businesses. Its service portfolio includes gateway security, server installation and maintenance, network design and installation, monitored anti-malware, remote infrastructure monitoring, cloud-based offsite data backup (marketed via a dedicated 'theantizombie.com' portal), custom software development, web development and hosting, and VoIP telephony. The company's go-to-market is direct-to-customer: a minimal digital presence (single website and Facebook page) drives phone-based and contact-form inquiries from regional SMBs and residential customers. Pricing is not publicly disclosed and is provided on a quote basis, consistent with a relationship-driven local sales motion.

Icon's business model blends recurring subscription revenue (internet access, managed IT, VoIP, web hosting, backup) with project-based professional services (custom software). Remote support is delivered through a Splashtop-based tool, and compliance with FCC Open Internet disclosure requirements shapes its published network management policies. The company has no disclosed institutional funding, no M&A history, no parent organization, and remains within an 11-50 employee band, with five publicly named team members covering network engineering, software development, customer support, internet operations, and customer relationship management.

Name

Icon Technologies

Legal name

Icon Technologies, Inc.

Website

https://icontech.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Icon Technologies is a privately held regional internet service provider and managed IT services company, founded in 1992 in Carbondale, Pennsylvania, delivering fixed-wireless internet and bundled IT, security, VoIP, backup, and custom software services to SMBs and residential customers in Lackawanna and Wayne counties.

Ownership category

akta.pro rank

Headquarters

HQ city

Carbondale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Supply Chain

Revenue model

1. Internet Access Services: Primary revenue from wireless internet access services for residential and business customers in Lackawanna and Wayne counties, Pennsylvania. Provides primary and backup connections.
2. IT Services and Support: Gateway security, server installation and maintenance, networking design, installation and support, and general IT support services.
3. Custom Software Development: Custom software development to meet specific business requirements. One-time development projects with potential for ongoing maintenance contracts.
4. Web Development and Hosting: Web development and hosting services for business clients.
5. Voice Over IP Phones: VoIP phone services allowing businesses to replace traditional phone providers and reduce costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Icon Technologies is a regional internet service provider and managed IT services firm headquartered in Carbondale, Pennsylvania. Its core offering is high-speed wireless internet access (radio base stations with customer-mounted client radios) delivered to portions of Lackawanna and Wayne counties, bundled with managed IT services (gateway security, server installation/maintenance, network design, VoIP, cloud data backup, monitored anti-malware, web development/hosting) and custom software development for business clients.

Product overview

Icon Technologies is a regional IT services and internet service provider serving Northeastern Pennsylvania since 1992. The company operates as a single unified service provider offering a portfolio of interconnected solutions centered around internet connectivity and IT infrastructure management. The core offering includes high-speed wireless Internet Access serving Lackawanna and Wayne counties, which anchors additional managed services. IT Services provide gateway security, server maintenance, and general support, while Custom Software Development enables tailored business solutions. The portfolio is complemented by Networking Services (design, installation, support), Voice Over IP Phones, Cloud Data Backup with remote/offsite capabilities, Network Security with firewalls and monitoring, Monitored Anti-Malware protection, and Web Development and Hosting. All services work together to address comprehensive business technology needs from connectivity through security and software.

Differentiator

Problem solved

Functional benefit

Products and services

• Internet Access High-speed wireless internet service with radio base stations on towers/buildings and a client access radio mounted at the customer premise, providing primary and backup connections with low latency suitable for real-time applications such as VoIP, video streaming, and gaming.
• IT Services Comprehensive managed IT services including gateway security, server installation and maintenance, network monitoring, routing rules and firewalls, and general business computer support for SMB customers.
• Custom Software Development Custom software development services to design and build software tailored to run a business according to specific client requirements.
• Networking Services Network design, installation, and ongoing support services for business infrastructure customers.
• Voice Over IP Phones VoIP phone services enabling businesses to replace traditional phone providers and reduce communication costs.
• Cloud Data Backup Cloud-based offsite data backup service that protects important business information with remote storage and retrieval capabilities.
• Monitored Anti-Malware Monitored anti-malware protection service for endpoint and network threat detection, delivered as part of managed security services.
• Web Development and Hosting Web development and hosting services supporting business online presence.

Quantifiable outcome

• Lower business phone costs by canceling traditional phone company

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves4 records

Expansion highlights2 records

Direct peers

• NextLink Internet: Fixed-wireless broadband provider focused on rural and underserved markets across multiple U.S. states. Comparable to Icon in delivery technology and target customer base, though at much larger geographic scale and with institutional backing.
• Etheric Networks: Independent fixed-wireless ISP serving the San Francisco Bay Area with business and residential internet services. Comparable to Icon in delivery technology and focus on providing connectivity to areas less served by cable/fiber.
• Ntiva: Mid-market managed IT services provider offering networking, security, cloud backup, and support across multiple U.S. regions. Comparable to Icon for the managed IT services portion of the bundle (security, networking, backup, support to SMBs).
• Wisper Internet: Regional fixed-wireless ISP serving rural communities in the Midwest and portions of Pennsylvania, providing residential and business internet. Directly comparable to Icon's rural Pennsylvania wireless ISP focus and SMB customer base.
• Rise Broadband: Largest fixed-wireless internet service provider in the U.S., focused on rural and small-town markets with internet, voice, and managed services. Highly comparable to Icon's wireless ISP + managed IT service model, just at national scale.
• Frontline Managed Services: Managed IT services provider offering cloud, security, networking, and connectivity solutions to small and mid-sized businesses. Comparable to Icon's IT services, security, backup, and SMB-focused offerings.

Broad incumbents

• Starry: Fixed-wireless internet service targeting urban and multi-dwelling-unit customers. Comparable in wireless technology but operates at broader scale and urban focus compared to Icon's rural Pennsylvania base.
• HughesNet: Satellite internet service provider serving rural U.S. customers where terrestrial broadband is unavailable. Comparable in targeting rural customers unserved by cable/fiber, though using a different technology.

Regional players

• Atlantic Broadband: Cable broadband provider serving Pennsylvania and other East Coast states. A relevant adjacent competitor in the same regional geography where Icon operates, particularly for its SMB connectivity business.
• Armstrong: Regional cable and internet provider headquartered in Pennsylvania serving parts of the state, including areas near Icon's Lackawanna/Wayne footprint. A potential competitive pressure on Icon as fiber-rich operators expand into Icon's territory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/icontechnologies

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Icon Technologies