Lives Lived Well

What Lives Lived Well does

Lives Lived Well is a registered Australian charity and not-for-profit healthcare provider founded in 2012, headquartered in Spring Hill, Brisbane, and operating across Queensland, New South Wales, and South Australia with a workforce of 251-500 staff. The organization delivers a comprehensive continuum of alcohol and other drug (AOD), mental health, gambling, veterans' wellbeing, and corrective services transition support, spanning medically supervised withdrawal units, residential rehabilitation programs (including youth, women's, First Nations, and veteran-focused services), day programs, transitional housing, and counselling. Named facilities include West Moreton Recovery (36-bed rehab + 10-bed withdrawal in Ipswich), Shanty Creek (First Nations residential in Mareeba), Binbi Yadubay, Wide Bay Recovery, Wunya, Logan House, Mirikai, Miinggi Gilinggal, Elouera, Wyla, and Watershed.

The organization's technology stack centers on ConnectWell, a free digital support platform launched in 2025 that delivers on-demand online activities, articles, video, tailored clinical modules driven by check-in surveys, and messaging access to digital clinicians and peer workers via web on mobile, tablet, and desktop. ConnectWell achieved accreditation to the National Safety and Quality Digital Mental Health (NSQDMH) Standards in 2025, placing it alongside Lifeline, Beyond Blue, and SANE as one of a small number of nationally accredited digital mental health services in Australia. The organization also operates the Lives Lived Well Specialist Centre at Burleigh Heads (GPs, psychologists, psychiatrists, and allied health), and delivers professional training including Drug and Alcohol First Aid (DAFA) in both in-person and digital formats.

Lives Lived Well's business model is government-funded managed-services delivery: the majority of revenue comes from state health departments (Queensland Health, NSW Health, South Australian health authorities) and the Queensland Government Department of Justice for program-specific work such as the Gambling Intervention Program, with additional client contributions for residential rehabilitation calculated as a portion of Centrelink payments and fee relief available. Distribution is multi-channel, combining 24/7 self-referral (online and phone 1300 727 957), formal service-provider referrals, and institutional referrals (Youth Justice NSW, correctional services). Customer segments span individuals with AOD or mental health concerns, families and carers, veterans, Aboriginal and Torres Strait Islander peoples, young people aged 13-35, people experiencing gambling harm, and people transitioning from corrective services. Strategic positioning emphasizes lived-experience leadership, harm-minimisation (not abstinence-only) approaches, culturally responsive First Nations services, and a hybrid physical-plus-digital care model.

Name

Lives Lived Well

Legal name

Lives Lived Well

Website

https://liveslivedwell.org.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Lives Lived Well is an Australian not-for-profit healthcare provider delivering alcohol, drug, mental health, gambling, veterans', and corrective services support across Queensland, New South Wales, and South Australia through residential, withdrawal, day program, and digital (ConnectWell) channels.

Ownership category

akta.pro rank

Product category

Addiction Treatment and Mental Health Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Mental Health and Substance Abuse Facilities (62322), Residential Mental Health and Substance Abuse Facilities (623220), Other Residential Care Facilities (62399), Home Health Care Services (6216), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Social Services (8300), Services-Health Services (8000)

akta.pro industry

PRIMARYHLADABAI

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Assisted Living Facilities

Keywords

• Addiction treatment services
• Mental health support
• Residential rehabilitation
• Substance use counseling
• Digital mental health

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funded Healthcare Services: Lives Lived Well operates as a registered charity and non-profit healthcare provider, receiving significant funding from Queensland Health, NSW Health, and South Australian government bodies for delivery of alcohol and drug treatment services, mental health support, and veteran wellbeing programs.
2. Client Residential Contributions: Residential rehabilitation clients contribute a portion of their Centrelink payment towards their stay. For self-funded clients, contributions are based on equivalent cost to Centrelink recipients. Fee relief is offered to ensure no one is denied support due to inability to pay.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Lives Lived Well is a not-for-profit healthcare provider delivering professional alcohol and other drug (AOD) treatment, mental health support, gambling intervention, veterans' wellbeing, youth justice, and family/carer support services across Queensland, New South Wales, and South Australia. Services are delivered through a network of residential rehabilitation centres, withdrawal units, day programs, community counselling, a Specialist Centre (GPs, psychologists, psychiatrists, allied health), and the ConnectWell digital support platform launched in 2025. Most services are provided free of charge to clients, with residential programmes requiring Centrelink-based contributions.

Product overview

Lives Lived Well is a not-for-profit healthcare organization providing a comprehensive portfolio of alcohol and other drug (AOD), mental health, and gambling support services across Queensland, New South Wales, and South Australia. The organization operates both physical service locations and digital platforms. The core offerings include ConnectWell (a free digital support platform launched in 2025), residential rehabilitation programs (Live-In & Recover services including Shanty Creek, Binbi Yadubay, Wide Bay Recovery, Wunya, Logan House, Mirikai, West Moreton Recovery, Miinggi Gilinggal, Elouera, Wyla, Watershed, and Carinya), withdrawal support services (day and residential detox at multiple locations), day and group programs (Life Back, Day Rehabilitation, Watershed Day Program, Dianella Cottage, Nana Muru Day Rehab, Dubbo Day Program), gambling intervention services, First Nations programs (CLAIS, Shanty Creek, programs for young people), a Specialist Centre with psychologists, GPs, and allied health on the Gold Coast, and professional training programs (DAFA in-person and digital, Gambling Screening). The portfolio combines face-to-face clinical services with digital self-directed tools to provide flexible, accessible support.

Differentiator

Problem solved

Functional benefit

Brands

• ConnectWell: Digital support platform launched in 2025 providing flexible support, wellbeing information, and clinical tools for mental health and alcohol and other drug concerns. Achieved National Safety and Quality Digital Mental Health Standards accreditation.
• Lives Lived Well Specialist Centre

Products and services

• ConnectWell Digital Platform Free digital support service providing on-demand online activities, articles, and videos for mental health and alcohol/drug concerns, with tailored clinical modules driven by individual check-in surveys, messaging capability to digital clinicians and peer workers, and telephone and video session options. Accessible via web browser on mobile, tablet, or desktop. NSQDMH Standards accredited.
• Shanty Creek Residential Rehabilitation Culturally appropriate residential community at Mareeba, west of Cairns, for Aboriginal and Torres Strait Islander people (and non-ATSI residents) offering alcohol and drug recovery support for up to four months, with capacity for up to 30 residents.
• Binbi Yadubay Healthy Beginnings Residential Rehabilitation Voluntary live-in withdrawal and rehabilitation unit in Rockhampton offering an eight-bed withdrawal service and 32-bed residential treatment program with family support units on a tranquil site.
• Wide Bay Recovery Residential Service Residential service in Bundaberg offering rehabilitation and withdrawal (detox) programs for people aged 18 and over, with an eight-bed withdrawal service alongside a 20-bed residential rehabilitation facility.
• Wunya Residential Recovery Centre Residential recovery centre near Brisbane in Caboolture delivering a comprehensive treatment program for people experiencing problems with alcohol and drugs.
• Logan House Residential Treatment Residential alcohol and drug treatment program in a peaceful rural setting south of Brisbane, offering a comprehensive recovery-oriented experience with specialist drug and alcohol treatment.
• Mirikai Young Adult Residential Recovery Specialist live-in residential alcohol and drug recovery program on the Gold Coast for people aged 18-35, delivered in six-week cycles extendable up to three months as part of a continuous package of care.
• West Moreton Recovery Residential Service 36-bed residential rehabilitation and ten-bed withdrawal service in Raceview, Ipswich for people aged 18 and over, operated by Lives Lived Well and funded by Queensland Health. Clients contribute a portion of their Centrelink payment towards their stay.
• Miinggi Gilinggal Youth Residential Rehabilitation 12-week youth residential rehabilitation program in Coffs Harbour for young people aged 13-18 in contact with the criminal justice system, offering 24/7 support with holistic rehabilitation. Accepts referrals exclusively from Youth Justice NSW.
• Elouera Women's Residential Recovery Live-in recovery service in Orange, NSW for women 18+ where children under 12 can remain with their mother during their stay, addressing substance dependence, mental health, and parenting challenges.
• Wyla Residential Rehabilitation Voluntary medical detoxification and rehabilitation service outside Orange in Central NSW with a 20-bed residential unit, accepting referrals from Western NSW, Far West NSW, Murrumbidgee, Regional Hunter and New England.
• Watershed Live-in Rehabilitation Program Six-week live-in drug and alcohol rehabilitation program in Wollongong with 24-hour support and supervision, designed to help overcome substance use challenges and build a foundation for lasting recovery.
• Carinya Transitional Housing Medium to long term (3-12 month) transitional living program in Wollongong helping clients transition from structured rehabilitation to semi-independent community living.
• OASIS Outreach Accommodation Support and Integrated Services Supported accommodation based within the Gold Coast area for residents aged 17-35 who have completed long-term residential treatment programs, providing ongoing counselling and employment support.
• Withdrawal Support Services Professional withdrawal and detox programs across Queensland (Caboolture, Cairns, Mackay, Rockhampton, Wide Bay, West Moreton) and NSW (Nana Muru, Wyla, Watershed) providing safe, supported environments for withdrawal from alcohol and drugs.
• Day and Group Programs Flexible day programs including Life Back (six-week group program), Day Rehabilitation (three-week program), Watershed Day Program (six-week hybrid harm minimisation), Dianella Cottage, Nana Muru Day Rehab, and Dubbo Day Program.
• Gambling Intervention Program (GIP) Queensland-funded program delivered to clients engaged with alcohol and drug services, providing focused gambling support that improves treatment outcomes and helps people stay on track for longer.
• CLAIS Clinical Liaison Aboriginal and Torres Strait Islander Services Clinical liaison service on the Gold Coast supporting young Aboriginal and Torres Strait Islander people and their families with problems with alcohol and other drugs through advocacy, support, and counselling.
• Lives Lived Well Specialist Centre General medical practice at Burleigh Heads, Gold Coast, offering psychologists, GPs, and allied health professionals including specialists in addiction, trauma, mental health, and family therapy with minimal wait times. Some practitioners offer bulk-billing for concession card holders, and Medicare rebates are available for eligible clients.
• Drug and Alcohol First Aid (DAFA) Training In-person Drug and Alcohol First Aid training program providing participants with skills to assist people experiencing alcohol and other drug problems.
• Drug and Alcohol First Aid (DAFA) Digital Online version of Lives Lived Well's established Drug and Alcohol First Aid training program, providing digital access to AOD first aid education.

Quantifiable outcome

• 85% of workforce report LLW is a truly great place to work
• +2 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles9 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Australian Commission on Safety and Quality in Health CarecoreOthers · 1 January 2025The Commission developed and administers the National Safety and Quality Digital Mental Health (NSQDMH) Standards under which ConnectWell achieved accreditation. The standards assess digital products delivering mental health, suicide prevention, and/or alcohol and other drugs services.
• Illawarra Shoalhaven HealthcoreStrategic or Co-development PartnerPartnership with Illawarra Shoalhaven Health to provide tailored detox program at Watershed. Nurses from Illawarra Shoalhaven Health oversee treatment at Watershed facility. Clients requiring detox must self-refer to Illawarra Shoalhaven Health via phone on 1300 652 226.
• Karulbo Aboriginal and Torres Strait Islander PartnershipcoreStrategic or Co-development PartnerCLAIS program delivers Aboriginal and Torres Strait Islander Mental Health First Aid training in conjunction with Karulbo, providing culturally appropriate mental health training for First Nations communities.
• SMART RecoveryminorStrategic or Co-development PartnerFacilitates SMART Recovery (Self-Management and Recovery Training) program meetings at Dianella Cottage and Watershed Day Program, using cognitive behavioural therapy based support groups for substance use.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/LivesLivedWell
• LinkedInlinkedin.com/company/3736062
• Instagraminstagram.com/liveslivedwell
• Xx.com/LivesLivedWell

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lives Lived Well