Japan PC Service

What Japan PC Service does

Japan PC Service Co., Ltd. is a Nagoya Stock Exchange-listed IT support services company founded in 2001 and headquartered in Suita City, Osaka Prefecture. The company operates a multi-brand service platform under the consumer-facing "Digiho" (Digital Hospital) umbrella, combining PC repair (PC Hospital), smartphone repair (Smartphone Spinell / Smartphone Station), subscription support services (e-Ouchi for home IoT, Digiho BIZ for SMBs), and OEM warranty programs. Service delivery channels span a nationwide network of approximately 400 on-site visit locations, 130+ retail carry-in stores, a phone/remote member support center handling 200,000+ cases per year, and franchise/partnership channels.

The company's enterprise services cover the full stack of IT infrastructure support: on-site field service, helpdesk and call center outsourcing (Shinjuku and Osaka operations), cloud service implementation and management for Microsoft 365, Google Workspace, LINE WORKS, Chatwork, 1Signin SSO/attendance, NINJA SIGN, WebORCA, Ubiregi POS, and CloudBP telephony; security solutions including Sophos/Kyocera/SAXA/NEC UTM, F-Secure, WebrootMSP, and e-Backup; DaaS PC rental starting from ¥3,850/month bundled with Microsoft 365; data erasure and physical destruction; staff dispatch; and installation services including LAN wiring, security cameras, EV chargers, and solar systems. ISMS (ISO/IEC 27001), Privacy Mark, and Health Management Excellence certifications support enterprise trust requirements. Major technology and channel partners include NTT Docomo, Microsoft, Google, LINE WORKS (Works Mobile Japan), Ubiregi, and Yomube (for assistive-technology deployment).

The revenue model blends subscription recurring streams (e-Ouchi, Digiho BIZ, OEM warranty programs, DaaS rentals, security subscriptions), managed services for enterprise customers, one-time transaction revenue for retail repairs and project installations, and OEM partnership flows. Customer segments span individual consumers, SMBs (the largest group, evidenced by case studies in construction, retail, healthcare, and consulting), large enterprises (e.g., Mirai Souzou Holdings at ~490 employees), educational institutions (GIGA School Chromebook deployment), and medical/healthcare clinics (WebORCA integration). The consolidated corporate group includes wholly-owned subsidiary Smartphone Spin Corporation, plus IoT Marketing, Next Line, and Minasol. All revenue is generated domestically in Japan with no international footprint.

Name

Japan PC Service

Legal name

Japan PC Service Co., Ltd.

Website

https://j-pcs.jp

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Japan PC Service is a Nagoya Stock Exchange-listed IT support services company operating nationwide in Japan through ~400 on-site visit locations, 130+ stores, and a helpdesk handling 200,000+ cases annually, serving consumers, SMBs, and enterprises with PC/smartphone repair, managed IT services, and OEM warranty programs under its Digiho brand.

Ownership category

akta.pro rank

Product category

IT Support and Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621), Other Computer Related Services (541519), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Rental & Leasing (7377), Services-Equipment Rental & Leasing, Nec (7359)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Enterprise Hardware Recycling (Servers, Storage, Networking) (BPALAIAI), IT & Data Center Moving (Servers, Racks, Network Equipment) (HSAKAKAD)

Keywords

• IT support services
• Device repair services
• Managed IT services
• Helpdesk outsourcing
• Device warranty services

Headquarters

HQ city

Suita

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Field Support Services: On-site visit support for PC and digital device troubleshooting, setup, configuration, and repair. Revenue generated through service fees per visit or subscription plans.
2. Retail Repair Services: In-store device repair services through smartphone-spinel and PC-hospital branded locations. Revenue per repair transaction.
3. Corporate IT Services: Enterprise services including on-site IT support, security solutions, helpdesk/call center outsourcing, cloud service implementation (Microsoft 365, Google Workspace, LINE WORKS), and IT infrastructure management.
4. Warranty and Insurance Services: OEM warranty programs (e-ouchi, Digiho BIZ, Anshin Smart Support) providing device protection, remote support, and security coverage for homes and businesses on subscription basis.
5. Rental and Leasing: PC and laptop rental services bundled with Microsoft 365 licenses, security software, and support for telework and DaaS (Device as a Service) implementations.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Japan PC Service provides IT support, repair, and managed services for PCs, smartphones, tablets, IoT devices, and network equipment under the unified デジホ (Digital Hospital/Digiho) brand. The company operates a nationwide field service and retail repair network for consumers while delivering corporate IT infrastructure, helpdesk outsourcing, OEM warranty, and cloud/security solutions to businesses. Its offerings span on-site visits, store carry-in repairs, remote/phone support, data erasure, and device-as-a-service rental.

Product overview

Japan PC Service operates a multi-brand service platform called デジタルホスピタル (Digital Hospital/Degiho) combining consumer and enterprise IT support services. Consumer-facing brands include PCホスピタル (computer repair), スマホスピタル/スマホステーション (smartphone repair), and subscription services like e-おうち (home IoT support) and アフターPCケア (device warranty). Enterprise services include デジホBIZ (business IT support), OEM保証サービス (device warranty OEM), helpdesk/Call center outsourcing (ヘルプデスク・コールセンター受託), on-site support (駆けつけサポート), and various software integrations including LINE WORKS, Microsoft 365, Google Workspace, Chatwork, 1Signin, NINJA SIGN, and security solutions (UTM, F-Secure, WebrootMSP, e-Backup). Specialized services cover data erasure, VR equipment support, Chromebook deployment, computer rental (DaaS), CloudBP business phone, WebORCA medical software, POS systems (ユビレジ), and home/school/municipal IT infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• PCホスピタル (PC Hospital): Computer repair and IT support service brand offering in-store, mail-in, and visit support for computers and digital devices.
• スマホスピタル (Smartphone Spin)
• スマホステーション (Smartphone Station)
• デジホBIZ (Digiho BIZ)
• e-おうち (e-Ouchi)

Products and services

• On-Site IT Support Service (駆けつけサポート) Nationwide on-site emergency technical support for PCs, smartphones, IoT devices, and network equipment, with 24-hour availability, same-day response, professional staff, and hardware/software expertise including network setup. Targeted at both consumers and enterprise clients.
• Retail Carry-In Repair Service (店舗持込サポート) Store-based device repair service with over 130 locations nationwide, same-day repairs from 15 minutes, data preservation, and support for manufacturer-authorized repairs including iPhone, Android, iPad, Surface, and game consoles. Targeted at consumers and SMBs.
• Helpdesk and Call Center Outsourcing Service (ヘルプデスク・コールセンター受託) Outsourced helpdesk and call center services for enterprise clients with ISMS/Privacy Mark certifications, multilingual support (11 languages), and remote assistance tooling including remote support for troubleshooting and account management.
• Setup and Configuration Service (代行設定サポート) Nationwide device setup and configuration service for enterprise clients including network installation, recall response, electrical work, kitting, and value-added product services.
• OEM Warranty and Membership Service (OEM保証サービス) OEM warranty and membership services for device protection including sales, setup, maintenance, and customer support for PC makers, software makers, ISPs, and service providers. Covers PCs, IoT devices, smartphones, tablets, VR, and other devices.
• Corporate Smartphone and Tablet Repair Service (法人スマホ・タブレット修理保守) Corporate mobile device (smartphone/tablet) repair and maintenance service with a dedicated repair center, volume lot support, cost-effective pricing versus manufacturer service, and invoice payment options. Targeted at enterprises with corporate mobile fleets.
• Data Erasure Service (データ消去サービス) Data erasure and destruction services for information security with software erasure (multiple methods including NIST 800-88) and physical destruction. Certificate issuance available. Unit pricing with volume discounts.
• PC Rental and DaaS Service (パソコンレンタル)

Quantifiable outcome

• Helpdesk support capacity: 200,000+ customer interactions per year
• +2 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability1 record

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Yomube Co., Ltd. (ヨムビー株式会社)coreStrategic or Co-development Partner · 9 March 2026Business partnership for nationwide deployment of support equipment and home visit support for visually impaired people. Yomube provides assistive technology including 'Quick Yomube' voice and magnifying reader with generative AI functions and walking navigation app 'Navirec', with over 10,000 units introduced nationwide to individuals, libraries, and facilities. Japan PC Service contributes its nationwide support network for installation and maintenance of these assistive devices.
• NTT DocomocoreChannel Partner/ Reseller/ DistributorSmartphone Spinell stores designated as NTT Docomo authorized repair agent (docomo formal repair agent / ドローン提携修理取次店舗)
• LINE WORKS (Works Mobile Japan)coreTechnology or IntegrationOfficial LINE WORKS service partner providing implementation, managed services, and ongoing support for LINE WORKS communication platform. Japan PC Service offers total support including initial setup, staff training, manual creation, and maintenance services.
• Google (Google Workspace)coreTechnology or IntegrationAuthorized Google Workspace reseller and implementation partner offering sales, setup support, and operational management for Google Workspace cloud services.
• Microsoft (Microsoft 365)coreTechnology or IntegrationMicrosoft 365 total service provider offering sales, implementation support, and ongoing operational management for Microsoft 365 enterprise services.
• IoT Marketing Co., Ltd.minorOthersGroup company for joint business activities within Japan PC Service corporate group
• Smartphone Spinell Co., Ltd. (株式会社スマホスピタル)coreOthers100% subsidiary handling smartphone repair services, corporate mobile device repair and maintenance, and operating retail store network
• Next Line Co., Ltd. (株式会社ネクストライン)minorOthersGroup company for joint business activities within Japan PC Service corporate group
• Minasol Co., Ltd. (ミナソル株式会社)minorOthersGroup company for joint business activities within Japan PC Service corporate group
• Ubiteg (ユビレジ)coreTechnology or IntegrationOfficial partner for Ubiteg iPad POS system, providing sales, implementation support, and integration services for restaurant and retail POS solutions including QR code ordering system

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Asurion: Asurion is the global leader in device protection, tech support, and connected life services, serving major carriers and retailers. Comparable as an OEM warranty partner and large-scale helpdesk operator, though broader and global in scope.
• Bic Camera: Bic Camera is a major Japanese electronics retailer offering in-store PC and smartphone support and warranty services. Comparable retail channel for consumer device support, though not Japan PC Service's core managed-services competitor.
• NTT-ME: NTT-ME is a Japanese IT services subsidiary of NTT providing network integration, managed services, and corporate IT support. Overlaps with Japan PC Service's enterprise IT and helpdesk offerings, but NTT-ME focuses on larger enterprise/government clients.
• SoftBank Corp: SoftBank Corp offers enterprise IT services, managed network/cloud solutions, and device support programs alongside its mobile carrier business. Comparable in enterprise IT services and OEM device support channel, though far broader in scale and capabilities.

Direct peers

• Geek Squad (Best Buy): Geek Squad is Best Buy's in-house IT support and device repair service offering in-store, on-site, and remote support to US consumers and SMBs. Highly comparable service portfolio covering field support, retail carry-in, and subscription helpdesk.
• iCracked: iCracked operates a smartphone and tablet repair franchise network in Japan and the US with data-preserving, same-day repair positioning. Directly comparable to Japan PC Service's Smartphone Spinell/Smartphone Station brands in device repair services and franchise model.
• PC Depot: PC Depot is a Japanese direct competitor operating a subscription-based PC support and repair membership model primarily for individual consumers and SMBs. Closest comparable on service model, customer profile, and Japanese market focus.
• SquareTrade: SquareTrade (an Allstate company) provides device protection plans and tech support subscriptions for electronics. Directly comparable to Japan PC Service's OEM warranty and Digiho BIZ/Anshin Smasapo subscription products.
• uBreakiFix: uBreakiFix is a US-based device repair franchise chain specializing in smartphone, tablet, and computer repairs with same-day service. Closely comparable business model and store-based delivery approach to Smartphone Spinell operations.

Regional players

• Renet Japan: Renet Japan operates a small-appliance and PC recycling collection service with home pickup across Japan. Directly comparable to Japan PC Service's PC recycling and data erasure services in the same Japanese geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/jps_4900
• YouTubeyoutube.com/channel/UC9tS4kTLSWx0MsEbX_G3LPQ
• Instagraminstagram.com/degiho_official
• Facebookfacebook.com/jps4900

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Japan PC Service